Manage Faceplay

How to cancel Faceplay in malaysia and stop recurring charges

What Faceplay is and why you might want to cancel

Faceplay is an AI-powered face swap application that lets you place your face into pre-made videos, photo templates, and short clips. The app is available on both iOS and Android, and it attracts users who want creative tools without complex video editing knowledge. However, Faceplay operates on a subscription model with recurring charges, and many Malaysian users discover that cancelling is far harder than signing up.

How Faceplay charges you

Faceplay offers tiered membership plans. When you subscribe, your payment flows through either the Apple App Store or Google Play, depending on your device. This matters because your cancellation must happen through the same billing channel you used to pay. Simply deleting the app or closing your account does not stop the charges from appearing on your bank statement.

The available pricing data shows weekly and monthly options, though exact Malaysian ringgit amounts vary based on exchange rates and store pricing. The key point is this: every charge recurs automatically unless you cancel before the renewal date. At Stopee, we help thousands of Malaysian consumers navigate exactly this problem each month.

Why malaysian users struggle to cancel Faceplay

Faceplay does not publish a Malaysia-specific office address, phone support line, or clear cancellation instructions on its main website. Instead, the company redirects support inquiries to email channels and relies on app store cancellation systems. This opacity is frustrating, but it is not unusual for mobile-first SaaS companies. The reality is that you must take control of the cancellation process yourself, and Stopee is here to show you exactly how.

Your consumer rights when cancelling Faceplay in malaysia

Malaysia's consumer protection framework gives you legal rights when dealing with subscription services and recurring charges.

Consumer protection act 1999 and your cancellation rights

Under the Consumer Protection Act 1999, you have the right to cancel a contract for services within a reasonable timeframe, especially if the trader has not made cancellation terms clear and obvious at the point of sale. If Faceplay's terms do not clearly explain the cancellation process before you pay, or if the process is deliberately obscured, you may have grounds to dispute charges with your payment provider or lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs.

Most importantly, if you cancel before your renewal date, you should not be charged again. If a charge appears after you have cancelled, contact your bank or payment provider immediately and request a reversal or chargeback. Many banks in Malaysia will reverse unauthorised recurring charges within 30 to 60 days if you report the issue promptly.

Escalation points if Faceplay refuses to help

If you cancel Faceplay correctly but continue to be charged, or if Faceplay's support team does not respond to your cancellation request within 7 working days, you have escalation options. Stopee recommends you document all cancellation attempts with screenshots and email confirmations, then file a complaint with the Ministry of Domestic Trade and Consumer Affairs Malaysia. You can also dispute the charge directly with your bank under the unfair contract terms provisions of the Consumer Protection Act 1999.

Cancellation methods available to you

Faceplay subscriptions live on either Apple's or Google's payment system, so cancellation always happens through one of these two platforms or through your Faceplay account settings.

Where to cancel Faceplay

Pro tip: Cancel through your app store first. It is faster, automatic, and leaves a clear digital record. Email cancellation should only be your backup plan.

How to cancel Faceplay step-by-step

Follow these exact steps based on your device type. Stopee has seen cancellation fail because users missed one detail, so take your time and follow each step in order.

Cancel Faceplay on iPhone using apple app store

1. Open the Settings app on your iPhone.
   • Tap your name at the very top of the screen.
   • Select Subscriptions (if you do not see this option, tap iTunes and App Store first, then tap your Apple ID again).
2. Find Faceplay in the list of active subscriptions.
   • Scroll down if you have many subscriptions.
   • Tap on Faceplay when you find it.
3. Tap Cancel Subscription or Edit, then select Cancel.
   • Apple may offer a retention discount; decline this unless you actually want to keep the subscription.
   • Confirm the cancellation by tapping again if prompted.
4. Take a screenshot of the confirmation screen showing "Subscription Cancelled" or the expiry date.
   • This screenshot is your proof if a charge appears later.
5. Check your email within 5 minutes for a cancellation confirmation from Apple.
   • If you do not receive one, repeat the steps to confirm Faceplay is actually cancelled.

Warning: Simply removing your payment method from Apple does not cancel Faceplay. You must use the Subscriptions menu or the charge will attempt to recur.

Cancel Faceplay on android using google play store

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions from the menu.
   • You will see all active subscriptions tied to your Google account.
3. Tap on Faceplay.
   • If you have multiple subscriptions, scroll to find it.
4. Tap Cancel subscription.
   • Google Play will ask why you are cancelling; choose any option (your answer does not affect the cancellation).
5. Confirm the cancellation by tapping Cancel subscription again.
   • Google will show you the exact date when your access ends.
6. Screenshot the final confirmation screen for your records.
   • You should also receive a confirmation email within minutes.

Pro tip: On Android, you can also cancel directly inside the Faceplay app if it has a Manage Subscription button in Settings. Tap it, and it will open Google Play's subscription page automatically, saving you a few steps.

Cancel via Faceplay support email (backup method)

1. Send an email to [email protected] with the subject line: "Cancel Faceplay subscription".
   • Include your full name, the email address tied to your Faceplay account, and your current subscription renewal date if you know it.
   • Request written confirmation of cancellation.
2. Keep a copy of the email you send and any response you receive.
   • If you receive no reply within 7 working days, forward your original email to the same address with "Follow-up" in the subject line.
3. If Faceplay does not respond within 14 working days, escalate to your bank or payment provider and file a chargeback request.
   • At this point, you have documented evidence that Faceplay ignored your cancellation request, which supports your dispute.

Your subscription pricing in malaysia

Understanding what you are being charged helps you make a quick decision about whether cancelling is right for you.

Faceplay membership tiers and costs

Important: Ringgit pricing varies slightly depending on your app store region and current exchange rates. Some users report being charged in USD first, then converted by their bank at an unfavourable rate. If this happens, contact your bank to request a foreign exchange adjustment.

What happens after you cancel Faceplay

Cancellation is not instant, and understanding the timeline helps you avoid confusion or accidental re-subscription.

Your access after cancellation

When you cancel Faceplay, your subscription does not end immediately. Instead, you retain access until the end of your current billing period. For example, if you cancel on the 15th of the month but your renewal date is the 30th, you can still use premium features until the 30th. After that date, your account reverts to free tier access, and you will not be charged again unless you manually resubscribe.

Any videos, photos, or edits you saved inside Faceplay remain in your account for at least 30 days after cancellation, though Faceplay's terms do not guarantee permanent storage. Before cancellation, export or download anything you want to keep. You can typically share edited videos directly to your phone's gallery or save them as files.

Refund eligibility and how to request one

If you cancel Faceplay before your renewal date, you will not be charged again, but you typically will not receive a refund for the current billing period unless you meet specific conditions. However, you may qualify for a refund if:

• You were charged multiple times by accident (a duplicate charge).
• You cancelled within 24 to 48 hours of purchase and did not use the service significantly.
• The charge was fraudulent or made without your consent.
• Faceplay's service was unavailable for more than 7 consecutive days and support did not respond.

To request a refund, contact your app store first (Apple or Google). Both platforms have refund request systems. Stopee advises you to be honest: explain exactly why you want a refund and when you cancelled. If the app store declines your request, escalate to your bank's consumer dispute team. Under Malaysia's consumer protection rules, unauthorised recurring charges can be reversed.

Common mistakes people make when cancelling Faceplay

We have seen users cancel Faceplay correctly, only to be charged again weeks later because they missed a critical step. Here are the traps to avoid.

Mistakes that keep you subscribed

• Deleting the app instead of cancelling the subscription. Removing the Faceplay app from your phone does nothing to stop billing. The charge lives on your Apple ID or Google account, not on your device. You must cancel through Settings.
• Cancelling on one device but forgetting you subscribed on another. If you have both an iPhone and an Android tablet and subscribed to Faceplay on both, you must cancel both subscriptions separately. One cancellation does not cancel the other.
• Assuming a refund happens automatically. App stores do not refund you just because you cancelled. You must request a refund if you qualify, and you must act within a narrow window (usually 14 to 48 hours on Apple, 7 days on Google).
• Not screenshotting your cancellation proof. If a charge appears after cancellation, you will need evidence that you actually cancelled. Screenshots are your proof. Without them, your bank may refuse to dispute the charge.
• Ignoring the renewal date. If you cancel Faceplay one day before renewal, you still get charged because the billing system processes the renewal in bulk overnight. Cancel as early as possible in your billing cycle, not at the last minute.
• Using a different payment method after cancelling. If you cancel your subscription but leave a valid credit card or debit card linked to your Apple or Google account, Faceplay or another app can auto-renew. Remove old payment methods after cancelling if you do not use them regularly.

Before you cancel: questions to ask yourself

Cancellation is reversible, but it is worth thinking through whether you actually want to leave.

Should you keep or cancel Faceplay

Pro tip: If cost is the only issue, try the monthly plan instead of weekly. Monthly subscriptions work out cheaper overall. But if you have genuinely stopped using Faceplay, cancellation is the right move and you should act now, not wait another billing cycle.

How to verify your cancellation is final

After you hit the cancel button, do not assume it worked. Stopee recommends these verification steps to ensure Faceplay will not charge you again.

Confirmation steps to take right now

• Return to your app store subscription list within 24 hours and confirm Faceplay is no longer there or shows as "Cancelled".
• Check your email for a cancellation confirmation from Apple or Google. If you see nothing within 2 hours, try cancelling again.
• Set a calendar reminder for one day after your renewal date. If you are charged on that date, contact your bank immediately.
• Open Faceplay one more time and confirm you no longer see a Manage Subscription or Renew button in your account Settings.
• Log into your app store account on a web browser (not just the mobile app) and verify the subscription is not listed there either.

Contact information and escalation

If standard cancellation fails or Faceplay does not respond to your requests, use these contacts to escalate.

Faceplay support and malaysia consumer protection contacts

Important note: Faceplay does not have a published Malaysian office or mailing address. All official communication must happen via email to [email protected] or through the app store's support system. This is why taking screenshots and saving emails is critical.

Final checklist before you cancel Faceplay

Use this checklist to ensure you have completed every step and will not miss anything.

• I have identified whether I subscribed via Apple App Store or Google Play Store.
• I have taken a screenshot of my active subscription showing the renewal amount and date.
• I have exported or downloaded any videos or edits I want to keep from Faceplay.
• I have opened my app store subscription settings and located Faceplay in the list.
• I have successfully tapped Cancel and seen a confirmation message.
• I have taken a screenshot of the cancellation confirmation.
• I have received a cancellation email from Apple or Google within 2 hours.
• I have set a calendar reminder for my previous renewal date plus 5 days (to catch any unexpected charges).
• I have saved all cancellation emails and screenshots in a folder for my records.
• If cancellation failed, I have drafted an email to [email protected] requesting manual cancellation.

Why stopee exists and how we help

Cancelling subscriptions should be straightforward, but companies often make it deliberately hard. Many Malaysian consumers spend hours trying to cancel recurring charges, jumping between support pages, app stores, and email inboxes. At Stopee, we have spent years researching exactly how subscription services like Faceplay work, where they hide cancellation options, and what your legal rights actually are. Stopee has helped thousands of consumers in Malaysia cancel Faceplay, Apple services, streaming apps, and gym memberships without unnecessary charges or frustration. Our guides are built on real cancellation experiences, consumer protection law, and direct testing of these services.

If you complete these steps and Faceplay still charges you after cancellation, Stopee recommends you return here, file a consumer complaint with the Ministry of Domestic Trade and Consumer Affairs, and request your bank dispute the charge. You have the right to control what charges appear on your account, and Stopee is here to make sure you know how to exercise that right.