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Cancel Facetune: The Right Way
How to cancel Facetune in malaysia and avoid hidden renewal charges
What is Facetune in malaysia and what exactly are you paying for
Facetune is a subscription-based photo and video editing app developed by Lightricks Ltd., a Jerusalem-based software company that focuses on image and video tools. You are not buying the app once; you are paying monthly or yearly for access to premium editing features. Many users in Malaysia discover they are subscribed only after a renewal charge appears on their bank statement or app store bill.
Facetune is a paid subscription service from lightricks
When you use Facetune, you get a free version with basic tools, but the majority of powerful features sit behind a paywall called VIP access. The paid tier unlocks skin smoothing, teeth whitening, face reshaping, background removal, AI generation, and advanced portrait controls that the free version either limits or locks completely.
The real problem users face is not the quality of the editing tools. The frustration comes from silent auto-renewal. You may sign up for a trial, forget about it, and then find recurring charges hitting your credit card or mobile bill every month. Stopee has spoken to hundreds of users in Malaysia who felt trapped by this exact cycle.
How Facetune pricing works in malaysia
Facetune displays different prices across different platforms and regions. Based on publicly available pricing data, you may see monthly plans around RM105 to RM118, quarterly plans between RM156 and RM189, and annual plans ranging from RM312 to RM368. The variation happens because pricing differs by your app store (Apple or Google Play), your region, active campaigns, and the date you check.
Before you cancel, open your App Store, Google Play, or email receipt and confirm your exact renewal amount and billing date. This step takes two minutes but saves you weeks of confusion if you need to dispute a charge later.
Why you should cancel Facetune if it is no longer serving you
Common reasons malaysians cancel
You might cancel Facetune for several practical reasons. Perhaps you signed up during a promotional trial and forgot to turn off auto-renewal before the charge hit. Maybe you tried the app, decided the editing style was not for you, or switched to a different tool like Snapseed or Picsart. Some users simply want to control their monthly subscriptions more carefully.
Whatever your reason, cancelling is your right as a consumer. Stopee exists to help you take that step without friction or guilt.
The financial impact of staying subscribed
If you remain subscribed without using Facetune, your renewal charges stack up fast. A RM118 monthly plan becomes RM1,416 per year. If you signed up for a yearly plan at RM368 and forget about it, that is money spent on a tool you no longer open. At Stopee, we encourage you to audit all your subscriptions every quarter and cancel anything that no longer adds value to your life.
How to cancel Facetune without getting charged again
Do these checks before you tap anything
Before you start the cancellation process, take three minutes to gather information that protects you. Open the Facetune app or log into your App Store account and note your next billing date, your current plan name, and the renewal amount. Take screenshots of this subscription page and your most recent receipt.
If you have edited photos or created projects in Facetune that you want to keep, export them now. Facetune's terms do not clearly explain how long your data stays available after you cancel, so do not risk losing your work by waiting until after you have cancelled.
Pro tip: Save these screenshots to your phone or email. If you later dispute a charge or need to prove you cancelled on time, you will have evidence ready to send to your bank or payment provider.
Cancel Facetune on iPhone or iPad through the app store
Most Facetune users on iOS pay through the Apple App Store, and the App Store alone controls your subscription. Deleting the Facetune app from your home screen does not stop the charges. You must cancel through the App Store subscription settings.
- Open the Settings app on your iPhone or iPad
- Tap your Apple ID profile picture at the top
- Select Subscriptions
- Find and tap Facetune in your active subscriptions list
- Tap Cancel Subscription or Turn Off Auto-Renewal
- Confirm your choice by tapping the final confirmation button
- You will see a message saying your subscription is cancelled, and billing will stop at the end of your current billing cycle
Warning: When you tap Cancel Subscription, the App Store may offer you a discount to stay subscribed. Ignore these offers and complete the cancellation. Do not tap any button that says "Keep Subscription" or "Restore Plan".
Pro tip: Take a screenshot of the final confirmation message showing your subscription is cancelled. You will need this if Apple ever disputes the cancellation.
Cancel Facetune on android through google play
If you pay for Facetune through Google Play, you manage your subscription directly through the Google Play Store app or website. Like the Apple App Store, deleting the Facetune app does not cancel your subscription.
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon in the top-right corner
- Select Manage subscriptions
- Scroll to find and tap Facetune
- Tap Cancel subscription or Manage subscription
- Select End subscription or Turn off auto-renewal (wording varies)
- Tap the confirmation button to complete the cancellation
You will receive an email from Google confirming your subscription is cancelled. Your access continues until the end of your current billing period.
Pro tip: Log into your Google Play account on the web at play.google.com to double-check your cancellation appears in your subscriptions list. Sometimes app-based cancellations do not sync immediately.
Cancel Facetune through the official website or support
If you signed up for Facetune on the company website itself rather than through an app store, or if you cannot find the subscription in your app store settings, you need to contact Facetune support directly. Lightricks, the company behind Facetune, does not publish a clear account dashboard on its public website.
- Gather your account email, receipt number, and billing date
- Email [email protected] with the subject line "Cancel Facetune subscription"
- In the email, write your account email, the date you want the subscription cancelled, and your renewal date
- Include a screenshot of your last receipt or billing confirmation
- Ask them to confirm in writing that auto-renewal is turned off
- Wait for a reply within 2 to 3 business days
- Save their confirmation email
Warning: Do not assume silence means approval. If you do not hear back within 5 business days, send a follow-up email. If they do not respond after 7 days, Stopee recommends escalating to your payment provider (your bank or credit card company) and disputing the next renewal charge if it appears.
Your consumer rights under malaysian law
Consumer protection act 1999 protects you
Malaysia's Consumer Protection Act 1999 (CPA) gives you legal rights when you cancel a subscription. Under the CPA, Facetune (through its parent Lightricks) must honour your cancellation request and stop billing you after the cancellation is processed. If they continue to charge you after you have cancelled, that is an unfair contract term.
Additionally, the CPA requires that any automatic renewal clause be prominent and clearly explained before you sign up. If you did not see a clear statement that you were entering a recurring subscription, or if the renewal terms were hidden, you may have grounds to request a refund of all charges since you subscribed.
Refund rights in malaysia
The CPA also grants you a 14-day cooling-off period for distance contracts (including digital services purchased online). If you purchased Facetune through the App Store or on the website and cancel within 14 days of the purchase, you have the right to request a full refund. After 14 days, refund eligibility depends on your reason for cancelling and the terms of the service.
If Facetune continued to charge you after you cancelled, or if you cancelled before your next renewal date but were still billed, you can request a refund for those unauthorized charges. Document every charge, every cancellation attempt, and every email exchange. Stopee advises you to keep this trail safe.
Pricing breakdown and what you should expect to pay
| Plan type | Estimated cost (RM) | Cost per month (RM) | Renewal frequency |
|---|---|---|---|
| Monthly | 105-118 | 105-118 | Every month |
| Quarterly | 156-189 | 52-63 | Every 3 months |
| Annual | 312-368 | 26-31 | Every 12 months |
| Free tier | 0 | 0 | No renewal |
Prices shown are approximate and may vary by platform, region, and active promotions. Always check your own receipt in your App Store account to confirm your exact renewal amount before you cancel.
What happens after you cancel Facetune
Your access and data after cancellation
When you cancel Facetune, your VIP access ends at the end of your current billing cycle. You will revert to the free version with basic editing tools only. Any premium features you were using will be locked again.
Your existing edited photos and projects stored in the app may or may not remain accessible after your subscription expires. Facetune's privacy and terms pages do not guarantee long-term storage of your data after cancellation. To be safe, download or export any photos or projects you want to keep before your subscription ends.
Refunds and billing timeline
If you cancel during your billing cycle, you will not receive a prorated refund unless you cancelled within the 14-day cooling-off period or Facetune continued charging you after a valid cancellation request. Your current billing cycle continues, and the next renewal charge will not appear.
Check your email and app store account 2 to 3 days after cancellation to confirm no new charge appears. If you see a charge after cancellation, report it immediately to your payment provider.
Common mistakes people make when cancelling Facetune
Cancelling in the wrong place
It is easy to feel frustrated when you cancel a subscription, and that frustration often leads to mistakes. The most common error is deleting the Facetune app and assuming the subscription is gone. It is not. The app and the subscription are separate.
You must cancel your subscription where you paid for it: the App Store, Google Play, or the Facetune website. Simply deleting the app leaves your subscription active and your billing cycle running.
Cancelling too late
If your renewal date is tomorrow and you cancel today, you will likely be charged one more time. Once the renewal charge processes, you must request a refund from your payment provider. To avoid this, cancel at least 2 to 3 days before your renewal date.
Pro tip: Set a phone reminder for 5 days before your renewal date each month. Use that reminder to check whether you still use Facetune. If not, cancel immediately.
Not saving your cancellation confirmation
After you cancel, the app store or Facetune support will show you a confirmation message. Many users close the browser or app without capturing this proof. Later, when they need to dispute a charge or prove they cancelled, they have no documentation.
Always take a screenshot of the final cancellation confirmation. Email it to yourself or save it to a cloud folder. Stopee has helped thousands of consumers recover overdue refunds because they kept this one piece of evidence.
Checklist before and after cancellation
| Task | Before cancellation | After cancellation |
|---|---|---|
| Note your renewal date | ✓ Complete | |
| Screenshot your subscription details | ✓ Complete | |
| Export or download edited photos | ✓ Complete | |
| Identify your payment method (App Store, Google Play, or website) | ✓ Complete | |
| Cancel via the correct channel | ✓ Completed | |
| Save cancellation confirmation screenshot | ✓ Saved to email or cloud | |
| Monitor for unexpected charges in 3 to 5 days | ✓ No charges detected |
How stopee can help you cancel Facetune and other subscriptions
You are not alone in struggling with subscription cancellation
Facetune is just one of dozens of apps and services that use confusing cancellation processes to keep you subscribed longer. Some apps hide the cancel button on purpose. Others send you to support pages that do not load. Some companies ignore cancellation emails for weeks.
Stopee exists to cut through this friction. We maintain step-by-step guides for hundreds of subscription services, and we update them as companies change their cancellation flows. Whether you want to cancel Facetune, a streaming service, a fitness app, or any other recurring charge, Stopee walks you through each click and keystroke.
Take control of your subscriptions today
Your money is yours. Every rupiah of recurring charges on your account is an active choice you make, not a trap you are stuck in. Stopping a charge takes 5 to 10 minutes once you know where to look and what to do.
Visit Stopee.com today. Our guides cover cancellation timelines, refund rights under Malaysian law, and recovery steps if a company continues to charge you after cancellation. Stopee has helped thousands of consumers in Malaysia reclaim control of their subscriptions and their budgets. Your cancellation starts now.
Contact and escalation information for Facetune
Support channels and escalation
Facetune is developed by Lightricks Ltd., headquartered in Jerusalem, Israel. Despite extensive searches, no Malaysian postal address has been located for Facetune or Lightricks.
Your primary support contact is:
- Email: [email protected]
- Response time: 2 to 5 business days (typical)
If Facetune support does not respond or does not honour your cancellation within 5 business days, escalate to your payment provider:
- For App Store charges: Contact Apple Support directly via appleid.apple.com
- For Google Play charges: Contact Google Support via google.com/support
- For credit card charges: Contact your bank and dispute the charge
Under the Consumer Protection Act 1999, you can also lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if Facetune refuses to process your cancellation or continue billing after you cancel. Stopee recommends keeping all emails, screenshots, and evidence of your cancellation attempts before escalating to MDTCA.