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Cancel Facetune: The Right Way
How to cancel your facetune subscription and stop unwanted charges
About facetune and why you might want to cancel
Facetune is a photo and video editing app created by Lightricks Ltd, a company focused on creative mobile software. The application works on both iOS and Android devices, offering tools to smooth skin, whiten teeth, adjust facial features, and edit backgrounds in your photos and videos. When you subscribe through the Apple App Store or Google Play Store, you enter a legally binding agreement with Lightricks Ltd under UK contract law.
The company's registered UK address for subscription correspondence is:
- 10 Queen Street Place, London, EC4R 1AG
Facetune operates as a paid subscription service, which means you commit to regular payments once you activate your account. Your subscription renews automatically at the end of each billing period unless you actively cancel. This is standard practice in the app subscription market, but it also means charges can continue indefinitely if you forget to manage your account.
Why cancelling matters
Many UK users download Facetune for a specific project or event, then forget the subscription is still active. Charges of £5.99 to £7.99 per month (or £35.99 to £47.99 annually) add up quickly. If you've stopped using the app or found an alternative editor, cancelling prevents wasted spending and gives you control over your digital subscriptions.
The automatic renewal trap
Like most mobile apps, Facetune auto-renews your subscription without a reminder email or notification beforehand. Your first warning is often a charge appearing on your bank statement. At Stopee, we help thousands of consumers understand how these auto-renewal agreements work and how to exit them cleanly.
Subscription tiers and what you're paying for
Understanding your current plan helps you make an informed cancellation decision and verify refund eligibility under consumer law.
Current pricing and commitment terms
Facetune offers flexible payment options, each with different cancellation windows and refund policies. Monthly plans lock you in for shorter periods, while annual plans offer lower per-month costs but require longer commitments.
| Subscription type | Billing cycle | Cost | Minimum commitment | Cancellation flexibility |
|---|---|---|---|---|
| Monthly subscription | Every month | £5.99 - £7.99 | 1 month | Most flexible |
| Annual subscription | Every 12 months | £35.99 - £47.99 | 1 year | Longer lock-in |
| Promotional trial | Varies | Reduced or free | Terms-dependent | Check exact trial end date |
Prices may vary slightly depending on whether you subscribe through Apple or Google, currency fluctuations, and any active promotions. Always verify the exact amount charged to your payment method, as this is the legally binding contract price.
How auto-renewal works and when charges occur
Your subscription automatically renews when each billing period ends. For monthly plans, this happens every 30 days. For annual plans, it happens every 365 days. You receive no advance reminder from the app; the charge simply appears on your card or account. This is where many people discover they're still paying for Facetune months or years after they stopped using it.
Your consumer rights under UK law
As a UK consumer, you have legal protections when cancelling digital subscriptions, even if the terms and conditions seem restrictive.
The consumer rights act 2015
Under the Consumer Rights Act 2015, you have the right to cancel a digital subscription within 14 days of purchase, provided you have not substantially used the service. If Facetune denies your cancellation request or refuses a refund you believe you're entitled to, you can escalate to the relevant consumer authority in your region. The Citizens Advice Consumer Service (which handles England, Scotland, Wales, and Northern Ireland) can investigate complaints against traders who breach consumer protection law.
Additionally, if Facetune failed to clearly highlight cancellation terms at the point of sale, or if renewal charges were not properly authorised, you may have grounds for complaint. This is especially important for trial subscriptions, where the cancellation deadline must be explicitly stated before you're charged.
Your right to cancel and refund eligibility
You have an absolute right to cancel your subscription at any time. However, your refund eligibility depends on when you cancel and whether you've used the service substantially. If you cancel before your next renewal date, you typically stop future charges but may not recover the current billing period. Stopee recommends checking Facetune's exact refund policy in your account settings, as it can differ between iOS and Android platforms.
How to cancel your facetune subscription
Cancellation works differently depending on whether you use iOS, Android, or prefer a postal request. Follow the method that matches your device and account setup.
Cancelling on iOS (Apple app store)
If you subscribed through the Apple App Store, you must cancel through your Apple account, not through the Facetune app itself.
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the top-right corner
- Select "Subscriptions"
- Find and tap "Facetune" in the list
- Tap "Cancel Subscription" and confirm your choice
- Check your email for a cancellation confirmation from Apple within minutes
Pro tip: Apple sends a confirmation email immediately after cancellation. Save this email as proof of cancellation in case you dispute a future charge.
Warning: Do not delete the Facetune app before cancelling your subscription. Deleting the app does not cancel your subscription; your payment method will still be charged on renewal.
Cancelling on android (Google play)
Android subscriptions are managed through Google Play, not within the Facetune app.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Choose "Facetune" from the list
- Tap "Cancel subscription" and follow the on-screen prompts
- Google will send a confirmation email confirming the cancellation
Pro tip: Google allows you to cancel anytime before your renewal date, and the service will remain active until the current billing period ends.
Cancelling by post (UK address)
If you prefer a formal, recorded cancellation, you can write to Lightricks Ltd directly. This method creates a paper trail and may be useful if you later dispute a charge.
- Write a formal letter requesting cancellation of your Facetune subscription
- Include your full name, email address associated with the subscription, and the account creation date
- Include the specific subscription plan (monthly or annual)
- State the date you want the subscription to end
- Request a written cancellation confirmation via reply letter or email
- Post to:
- Lightricks Ltd
- 10 Queen Street Place
- London, EC4R 1AG
- United Kingdom
- Send by recorded delivery so you have proof of receipt
- Keep a copy of your letter and the Royal Mail receipt for your records
Pro tip: Postal cancellation typically takes 5-10 working days to process. If your next renewal date is sooner, also cancel through the app or your payment platform immediately to prevent charges.
What happens after you cancel
Cancelling your subscription is immediate on the payment platform, but the end date of service depends on your billing cycle.
Your access after cancellation
Once you cancel, you lose access to premium Facetune features at the end of your current billing period. If you're mid-month on a monthly plan and cancel on day 15, you keep access until day 45 (the end of your paid month), then the app reverts to free-tier features only. With annual plans, you retain access for the remainder of the year, even after cancelling.
Pro tip: Before cancelling, export or save any edited photos you want to keep. Facetune does not delete your photos automatically, but backing them up ensures you don't lose work.
Refunds and chargebacks
If you cancel mid-cycle and believe you're entitled to a refund, contact Apple or Google within 30 days of the charge. Both platforms allow one refund request per app per year for most users. Explain that you cancelled early and request a refund of the unused portion.
If the platform denies your refund, you can escalate through your bank or credit card issuer as a dispute or chargeback. However, banks typically side with payment platforms unless there's evidence of fraud or breach of contract.
Stopee recommends keeping all cancellation emails and screenshots of your cancellation confirmation, as these strengthen any refund claim.
Common mistakes when cancelling facetune
Many people think they've cancelled only to find charges continuing weeks later. Understanding these pitfalls helps you avoid them.
Deleting the app without cancelling the subscription
Removing Facetune from your phone does not cancel your subscription. The app store still holds your subscription details, and your renewal charges continue. You must actively cancel through the Apple App Store or Google Play Store to stop payments.
Not confirming the cancellation date
When you cancel, the app or platform tells you when your access ends (often at the next renewal date). Take a screenshot of this confirmation. Some users cancel but misunderstand that they have access until the end of the paid period, then are surprised when access stops.
Cancelling on the wrong platform
If you signed up on Android but now use an iPhone, you must cancel on the original platform where you subscribed. Your payment method and subscription are linked to that platform, not to the device. Cancelling on your new phone won't stop charges from the original platform.
Missing promotional trial deadlines
Free or reduced-price trials include a cancellation deadline. If you cancel one day late, you're charged the full subscription price. Mark the trial end date in your calendar and cancel 2-3 days before the deadline to allow processing time.
Before you cancel: reasons to keep or exit
Consider whether Facetune still offers value before committing to cancellation.
Reasons to keep your subscription
- You regularly edit photos for social media, content creation, or personal use
- You're in the middle of a project where Facetune's tools are essential
- You value the automatic backup and cloud storage features
- You're on a promotional annual plan with significantly reduced pricing
Reasons to cancel
- You haven't opened the app in over a month
- Free alternatives like Snapseed or Picsart offer similar features
- You're concerned about unexpected monthly charges
- The subscription renewal date doesn't align with your usage patterns
- Budget tightening makes discretionary app spending unsustainable
Refund eligibility and how to claim
Whether you receive a refund depends on timing, your payment platform, and whether you used the service substantially.
The 14-day consumer right to cancel
Under UK law, you can request a refund within 14 days of first purchase, provided you haven't substantially used the service. If you subscribed but only opened Facetune once or twice, or haven't used premium features, you have a stronger refund case. However, if you've edited dozens of photos and heavily used the service, Apple or Google may deny your refund as you've consumed the product.
Requesting a refund from apple or google
- Open the App Store (Apple) or Google Play Store (Android)
- Navigate to your purchase history or order history
- Find the Facetune subscription charge you want to dispute
- Select "Report a Problem" or "Request a Refund"
- Choose a reason: "I no longer want this subscription," "I did not authorize this charge," or "The service doesn't work as described"
- Submit your request and wait for a response (usually 24-48 hours)
Pro tip: If your first refund request is denied, you can appeal once more by contacting Apple Support or Google Play Support directly via their customer service channels. Stopee advises being specific about why you deserve a refund, especially if the charge was unexpected or the cancellation failed.
Escalating to consumer authorities
If Apple or Google refuses your refund and you believe Facetune or the platform breached consumer law, you can file a complaint with the Citizens Advice Consumer Service. Provide evidence that you cancelled in time, screenshots of your cancellation confirmation, and bank statements showing the disputed charge. The Citizens Advice Consumer Service can investigate and potentially force a refund if the trader violated your rights.
Checklist: cancellation steps to follow
Use this checklist to ensure your cancellation is complete and future charges are stopped.
| Action | Status | Date completed |
|---|---|---|
| Identify which platform you subscribed on (iOS or Android) | [ ] Done | ___________ |
| Cancel subscription through app store or postal request | [ ] Done | ___________ |
| Screenshot or save the cancellation confirmation email | [ ] Done | ___________ |
| Note the exact end date of your access to premium features | [ ] Done | ___________ |
| Export or back up any edited photos you want to keep | [ ] Done | ___________ |
| Wait until renewal date and confirm no charge appears on your statement | [ ] Done | ___________ |
Contacting facetune and lightricks ltd
If you encounter issues during cancellation or have questions about your account, contact the company directly before escalating.
Official correspondence address
For formal cancellation requests or disputes regarding your subscription, write to:
- Lightricks Ltd
- 10 Queen Street Place
- London, EC4R 1AG
- United Kingdom
Send letters by recorded delivery to ensure proof of delivery. Include your full name, email, subscription details, and a clear statement of your request. Allow 5-10 working days for a response.
Escalation if you're refused
If Lightricks Ltd refuses your cancellation or refund request unfairly, you can escalate to the Citizens Advice Consumer Service, which handles complaints across the UK. Visit their website or call to report the trader and provide evidence of your cancellation request and the company's refusal. Stopee has supported consumers through this process many times, and the Citizens Advice Consumer Service takes clear violations of the Consumer Rights Act 2015 seriously.
Key takeaways and next steps
Cancelling Facetune is straightforward when you follow the correct platform-specific steps and save your confirmation. Monthly plans offer the most flexibility, while annual plans may require negotiation for mid-cycle refunds. Your rights as a UK consumer are protected by the Consumer Rights Act 2015, so don't accept a refusal if you believe you're entitled to compensation.
Act quickly: mark your renewal date in your calendar now, and cancel at least 3 days before if you're certain you no longer need the app. If you've been overcharged or your cancellation was ignored, contact your bank or the Citizens Advice Consumer Service immediately. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take control of their recurring payments. Your financial wellbeing matters, and you have every right to cancel services that no longer serve your needs.