Manage Facetune

How to cancel facetune and recover your money in canada

Understanding facetune and why canadians cancel

Facetune is a photo-editing app and subscription service from Lightricks that gives you tools to retouch portraits, remove blemishes, and apply filters and effects. You can download it on iOS or Android, or manage a web-based subscription through facetuneapp.com. Many Canadian users subscribe for specific projects-a photo shoot, a social media refresh, or seasonal content creation-and then want to stop paying once they're done. Stopee recognizes that Facetune's subscription model works differently depending on where you buy it, and that's where cancellation gets tricky.

When you should cancel facetune

You should cancel if you no longer use the editing tools, if the subscription cost no longer fits your budget, or if you've found a free alternative that meets your needs. Some users cancel after a trial ends and realize the premium features aren't worth the ongoing expense. Others cancel because they purchased through multiple platforms (website and app store) without realizing they'd be charged twice. If you're in any of these situations, cancelling sooner rather than later stops unwanted charges.

Common reasons canadians keep paying without realizing it

Deleting the Facetune app does not cancel your subscription-a mistake that costs many users hundreds of dollars over months or years. If you bought through Apple or Google, your subscription lives in their settings, not in the app itself. You might also forget a trial ended and automatic renewal kicked in. Stopee has helped thousands of Canadian consumers recover refunds by catching these issues early, and we want to help you avoid them too.

Your consumer rights in canada and what they mean

Canadian consumer protection laws give you powerful tools when dealing with subscriptions like Facetune. Understanding your rights upfront makes the cancellation process smoother and gives you leverage if Lightricks or the app stores resist a refund claim.

Federal and provincial protections for digital subscriptions

Under Canada's Competition Act and provincial consumer protection laws (like Ontario's Consumer Protection Act), you have the right to clear pricing, honest advertising, and refunds if a service is defective or billed in error. If Facetune charged you after cancellation, billed you for a trial you didn't authorize, or misled you about features or costs, you can file a complaint with your provincial regulator or pursue a chargeback through your bank.

The Canadian Consumer Protection Act also covers distance sales and digital goods. If you purchased through facetuneapp.com and weren't given a clear cancellation path or a refund window, regulators in your province can investigate. For example, Ontario's Ministry of Government and Consumer Services and similar bodies in other provinces handle subscription complaints.

Your right to a refund

Website purchases made directly at facetuneapp.com are eligible for a full refund within 14 days of your first purchase if you contact Facetune support with your receipt and the email address you used at checkout. This is a consumer protection baseline in Canada and most provinces enforce it.

Purchases through Apple or Google are governed by those stores' refund policies, not Facetune's. Apple typically allows refunds within 14 days of purchase; Google Play allows up to 30 days. However, if you believe a charge continued after you cancelled, or if the service was misleading, you can escalate to your bank for a chargeback or file a complaint with your provincial consumer authority.

How to cancel facetune across all platforms

Cancellation steps vary depending on where you signed up. Stopee recommends cancelling at least 48 hours before your renewal date to avoid being charged for the next billing cycle. Here's the exact process for each platform.

Cancel your website subscription at facetuneapp.com

1. Open your web browser and go to facetuneapp.com/pricing
2. Log into your account or Account Dashboard using the email and password you registered with
3. Locate your current plan or billing details section
4. Click "Cancel Subscription" or a similar cancellation button
5. Confirm your cancellation when prompted
   • Some services ask you to confirm a second time or select a cancellation reason
   • You may be offered a discount to keep your subscription; ignore this if you want to cancel
6. Take a screenshot of your cancellation confirmation or the page showing "Cancelled" status
7. Save the confirmation email Facetune sends you after cancellation

Pro tip: Cancellation must happen at least 48 hours before your renewal date. If your renewal is scheduled for the 15th and you cancel on the 13th, you should be safe. If you're cutting it close, contact Facetune support immediately to confirm your cancellation was processed.

Cancel your apple app store subscription (iPhone or iPad)

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select Subscriptions
4. Find Facetune in the list of active subscriptions
5. Tap on Facetune to open its details
6. Tap Cancel Subscription
7. Confirm the cancellation when prompted
   • Apple may ask you to confirm you want to cancel and offer you a promotional discount
   • You will keep access to premium features until the end of your current billing period
8. Note the date your subscription ends; you'll need this for refund requests

Warning: Deleting the Facetune app from your home screen does NOT cancel your App Store subscription. You must complete the steps above. Many Canadian users delete the app thinking they've cancelled and then receive a surprise charge weeks later.

Cancel your google play subscription (Android)

1. Open the Google Play app on your Android device
2. Tap the menu icon (three horizontal lines) in the top left
3. Select Subscriptions
4. Tap Facetune from your active subscriptions
5. Tap Cancel Subscription
6. Follow Google's on-screen prompts to confirm cancellation
   • Google Play may show you a cancellation reason survey; fill it out if you want, but it's optional
7. Note the end date of your subscription in your confirmation

Pro tip: Google Play sometimes offers a retention discount when you try to cancel. If you truly want to cancel, ignore the discount and complete the cancellation process.

What happens after you cancel facetune

Cancellation doesn't immediately cut you off. Here's what you should expect in the hours and days after you submit your cancellation request.

Access to premium features after cancellation

When you cancel a paid Facetune subscription, you typically retain access to premium features until the end of your current billing period. If your billing cycle renews on the 20th and you cancel on the 8th, you keep premium access until the 20th. On the 21st, your account reverts to the free version, and you lose access to advanced editing tools, filters, and premium effects.

Your Facetune account and any content you created remain in your account after cancellation. Cancellation does not automatically delete your account or your photos. If you want to delete your account entirely, you must contact Facetune support separately and follow their account-deletion process. Be aware that account deletion is permanent and you cannot recover photos or edits after deletion.

Stopping automatic renewal

Cancellation prevents automatic renewal for the next billing period. For subscriptions managed by Apple or Google, billing stops through those stores, not by deleting the app. You will not receive a charge on your next renewal date. If you do receive a charge after cancellation, that's a billing error, and you should request a refund immediately.

Refund options and your path to recovery

Your refund eligibility depends on where you purchased your subscription and when you're requesting the refund. Stopee breaks down each scenario so you know exactly what to ask for.

Refunds for website purchases (facetuneapp.com)

If you purchased your Facetune subscription directly from facetuneapp.com, you're eligible for a full refund within 14 days of your first purchase. To request a refund, gather your proof of purchase (the order confirmation email or receipt) and the email address you used at checkout, then contact Facetune support through their website or email. Include your receipt number, the date of purchase, and a brief reason for the refund request. Facetune support typically responds within 3 to 5 business days.

Pro tip: If 14 days have passed, ask for a refund anyway. Many companies process refunds as a goodwill gesture, especially if you cite a billing error or if the service didn't meet your expectations. Consumer protection law often goes beyond the stated 14-day window if the product was defective or misrepresented.

Refunds for apple app store purchases

Apple App Store purchases do not go through Facetune; they go through Apple. You must request a refund directly from Apple, not from Lightricks. To request a refund, use Apple's Report a Problem form on your iTunes or App Store account, select Facetune, and choose your reason (e.g., "I didn't intend to purchase" or "The service doesn't work as described"). Apple typically grants refunds within 14 days of purchase but sometimes approves refunds beyond that window on a case-by-case basis.

Keep in mind that Apple can only refund the charge itself, not any Facetune credits or unused features. If Apple denies your refund request, you can escalate to your bank for a chargeback.

Refunds for google play purchases

Google Play users may have up to 30 days to request a refund, which is longer than Apple's window. Open the Google Play app, go to Subscriptions, tap Facetune, and select Request refund. Google will ask for a reason and may grant your refund within 48 hours. Google also considers exceptions for duplicate charges or unauthorized subscriptions if you provide evidence.

Chargebacks and escalation if refund requests fail

If Facetune, Apple, or Google deny your refund request and you believe the charge was unfair or in error, contact your bank or credit card company and request a chargeback. Explain that you cancelled the service, were charged after cancellation, or that the subscription was misleading. Your bank will investigate and may reverse the charge within 30 to 60 days. This is your right as a Canadian consumer, and Stopee recommends this as a final step if other refund requests fail.

Filing a complaint with canadian regulators

If you believe Facetune engaged in deceptive billing practices, failed to honour a cancellation, or misled you about features or costs, you can file a complaint with your provincial consumer protection authority. For example, Ontario consumers can contact the Ministry of Government and Consumer Services; British Columbia consumers can contact the Consumer Protection BC office. These agencies can investigate and order refunds or penalties if they find wrongdoing. Stopee encourages you to file a complaint if you've had a negative experience; regulatory action protects other Canadian consumers too.

Facetune pricing and subscription plans in canada

Understanding Facetune's pricing structure helps you decide whether the service is worth the cost and what plan makes sense if you choose to resubscribe. Prices below are displayed in US dollars; Canadian equivalents depend on your payment method and current exchange rates.

Current pricing tiers

Note: No exact Canadian-dollar pricing is published by Facetune. Prices convert based on your bank's exchange rate and the currency your payment method uses. Website purchases are typically billed in US dollars; app store purchases convert using Apple's or Google's current exchange rate.

Why pricing differs between platforms

The app stores (Apple and Google) often show lower monthly and yearly prices than the Facetune website because the stores handle payment processing and take a commission. The website price is the direct "full price" from Lightricks. Neither price is wrong; they're just different channels. If you plan to subscribe long-term, check both platforms before committing, as the app store yearly plan can be significantly cheaper.

Common cancellation mistakes and how to avoid them

We know cancellation can be frustrating, especially when multiple platforms are involved. Here are the traps Stopee has seen Canadian users fall into, and how to sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most expensive mistake. Removing Facetune from your home screen or uninstalling it does not cancel your subscription. If you bought through Apple or Google, your subscription stays active in their settings, and you'll be charged at your next renewal. Only cancelling through Settings or the store's subscription menu actually stops the charge. Always cancel first, then delete the app if you want.

Mistake 2: cancelling too close to your renewal date

If you cancel fewer than 48 hours before your renewal date, Lightricks, Apple, or Google may not process your cancellation in time, and you'll be charged for another billing cycle. Cancel as soon as you decide to quit, not the day before renewal. If you miss the window, request a refund immediately after the charge appears.

Mistake 3: forgetting you signed up on multiple platforms

Some users sign up on the website, then later download the app and subscribe there too, not realizing they're paying twice. Check all three locations-facetuneapp.com, Apple Settings, and Google Play-before you say you're cancelled. Cancel on every platform where you see an active subscription.

Mistake 4: not saving your cancellation confirmation

Screenshot or email yourself your cancellation confirmation from every platform. If a charge appears after you thought you cancelled, your screenshot proves you took action. This evidence is invaluable if you need to request a refund or file a chargeback.

Mistake 5: missing the 14-day refund window

Facetune's direct refund window is 14 days from your first purchase. If you wait longer, you forfeit the direct refund route. However, you can still request a chargeback from your bank up to 180 days after the charge (depending on your bank's policy) if you believe the charge was unauthorized or in error. Don't give up if you're outside the 14-day window; escalate to your bank.

Your cancellation checklist

Before you finish cancelling Facetune, run through this checklist to make sure you've covered every base.

1. Identify all platforms where you subscribed: website, Apple, Google, or a combination
2. Log into each platform and confirm your subscription status (active or already cancelled)
3. Cancel on every platform where you see an active subscription
   • Website: facetuneapp.com Account Dashboard
   • Apple: Settings > Your Name > Subscriptions
   • Google Play: Google Play app > Menu > Subscriptions
4. Take screenshots of your cancellation confirmations from each platform
5. Note the date your subscription access ends
6. Save your cancellation confirmation emails
7. Set a reminder for your final renewal date; check your bank statement on that date to ensure no charge appears
8. If you're within 14 days of your purchase date, request a refund from Facetune support or the relevant app store
9. If a charge appears after cancellation, contact your bank immediately for a chargeback

Contact information and escalation

If Facetune doesn't respond to your cancellation or refund request, or if you want to escalate your complaint, you have formal channels available to you in Canada.

Contacting lightricks ltd (Facetune's parent company)

The only verified postal address for Lightricks Ltd is available through their registered legal office. If you need to send a formal cancellation notice or complaint by registered mail (a strong legal move), send your letter via registered mail with proof of delivery (raccomandata A/R) to ensure Lightricks cannot claim they didn't receive it. This creates a paper trail that protects you if the dispute escalates.

Include in your letter:

• Your full name and the email address linked to your Facetune account
• Your subscription purchase date and any order or receipt numbers
• A clear statement that you want to cancel your subscription, effective immediately
• A request for a refund if applicable, with your reason
• Your contact information and preferred method of response

Escalating to your provincial consumer protection authority

If Lightricks ignores your cancellation request or refuses a refund you believe you're entitled to, file a complaint with your provincial regulator:

• Ontario: Ministry of Government and Consumer Services (ontario.ca/consumer)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Alberta Fair Trading Act Compliance Office
• Other provinces: Search your province's "consumer protection" office online

Provide your complaint with screenshots, emails, and your cancellation proof. Regulators investigate and can order refunds or penalties if they find wrongdoing.

Why you should act now-and how stopee can help

Every day you delay cancelling costs you money. If your renewal date is coming up and you've decided Facetune isn't worth the fee, cancelling today stops the charge tomorrow. Stopee has helped thousands of Canadian consumers cancel subscriptions they forgot about, recover refunds from companies that resisted, and file regulatory complaints that forced refunds. We know the platforms, the policies, and the consumer law that protects you.

If you're unsure whether you're eligible for a refund, confused about which platform you subscribed on, or facing pushback from Lightricks, Apple, or Google, Stopee's resources walk you through every next step. Our mission is to put the power back in your hands-to make cancellation simple, transparent, and fair.

Cancel Facetune today using the steps above, save your confirmations, and monitor your bank statement. Stopee is here if you need support along the way.