Manage Infinity

How to cancel infinity in nigeria and protect your consumer rights

What is infinity and why you might want to cancel

Infinity operates as a subscription service platform, with two main branches serving Nigerian customers: Infinity-CHS Solutions (a digital subscription provider with website-based account management) and Infinity LiveTV (a streaming service marketed as Infinity Ent). Both services bill customers in euros and charge for weekly, monthly, and annual plans via your card or app store account.

You might reach the point where you no longer need your Infinity subscription-whether because you've finished exploring the content, found a better alternative, or simply want to reduce your monthly expenses. Whatever your reason, Stopee understands that cancelling should be straightforward and hassle-free. The challenge is that Infinity's cancellation process isn't always obvious, and the company enforces a strict no-refund policy that catches many users off guard.

Understanding the service structure

Infinity-CHS handles direct subscriptions through its own website portal, allowing you to manage your account and process cancellations online. Infinity LiveTV operates as a streaming-focused service, though both share similar billing practices and restrictive refund terms. If you subscribed through Apple App Store or Google Play, your cancellation route differs slightly from web-based cancellations.

Stopee has helped thousands of consumers navigate these multi-platform services, and the key is knowing exactly which cancellation method applies to your account before you act.

Why cancelling matters now

Subscription services auto-renew by default in Nigeria. If you don't cancel actively, your card will continue to be charged every week, month, or year depending on your plan. Even if you stop using the service, the money keeps flowing. Taking action today prevents unexpected charges tomorrow and gives you back control of your spending.

Your consumer rights under nigerian law

As a consumer in Nigeria, you are protected by the Federal Competition and Consumer Protection Act (FCCPA) 2019, which mandates fair trading practices and prohibits deceptive billing.

What the law says about cancellations and refunds

The FCCPA requires that any service provider operating in Nigeria must clearly disclose cancellation terms and billing practices before you pay. Infinity's "no refund" policy is legally binding only if you agreed to it when you signed up-which you likely did by clicking "I agree" during registration.

However, the Act protects you in key situations: if Infinity fails to deliver the service you paid for, bills you without your consent, or makes cancellation intentionally difficult, you have grounds to dispute the charge. The law also mandates that cancellation terms be "fair and not misleading"-meaning you cannot be forced through a maze of hidden steps to unsubscribe.

When to escalate to the authorities

If Infinity refuses to process your cancellation, continues billing after you've cancelled, or ignores refund requests for demonstrable service failures, contact the Federal Competition and Consumer Protection Commission (FCCPC). You can file a complaint online at www.fccpc.gov.ng or via their consumer helpline. Stopee recommends documenting every communication-save screenshots of your cancellation request, confirmation emails, and billing statements-before escalating.

Many Nigerian banks and payment processors (such as Flutterwave, Paystack, and your local bank) also allow you to dispute charges directly if the merchant fails to provide a refund or service. This is your nuclear option and often succeeds where direct appeals fail.

How to cancel infinity depending on your platform

Your cancellation method depends on where you subscribed: the Infinity-CHS website, Infinity LiveTV, Apple App Store, or Google Play Store. Below is the exact step-by-step process for each route.

Cancel Infinity-CHS via the website

This is the most direct route and works for subscriptions you purchased directly from Infinity-CHS Solutions' portal.

1. Open your web browser and visit the Infinity-CHS cancellation page at https://infinitychs.com/cancelrefundpolicy.php (keep this link accessible).
2. Log into your account using the email and password you registered with.
   • If you've forgotten your password, use the "Forgot Password" link to reset it via email.
3. Navigate to your subscription or billing section-this is usually labelled "My Subscriptions," "Account Settings," or "Billing" in the main menu.
4. Locate your active Infinity plan and select the option to "Cancel" or "Unsubscribe."
   • Read the final warning screen carefully; Infinity will ask you to confirm you understand the no-refund policy.
5. Click "Confirm Cancellation" or "Yes, Cancel My Subscription" to complete the process.
6. Save or take a screenshot of the confirmation page, which should display a cancellation reference number or date. Email this to yourself immediately as proof.
7. Check your email inbox (and spam folder) within the next 2 hours for a confirmation message from Infinity. This email confirms your cancellation and the date your access will end.

Pro tip: Cancellation via the website is fastest and leaves the clearest paper trail. Always complete this step during business hours (Monday-Friday, 9am-5pm Nigeria Time) so you can contact support immediately if something goes wrong.

Cancel infinity LiveTV via the streaming portal

If you subscribed directly to Infinity LiveTV (the streaming-focused service), follow this path.

1. Visit https://www.infinitylivetv.com/ in your browser.
2. Log in with your registered email and password.
3. Go to your account dashboard or settings (usually a gear icon or "My Account" link in the top right).
4. Look for "Subscription," "Billing," or "Manage Subscription" options.
5. Select "Cancel Subscription" and confirm by clicking "Yes, Cancel My Access."
   • The system will show you the exact date your cancellation takes effect (either immediately or at the end of your current billing period).
6. Screenshot the confirmation and forward it to your own email as backup.
7. Wait for a confirmation email from Infinity LiveTV; this may take up to 24 hours.

Warning: Infinity LiveTV explicitly states: "We do not give refunds. Please ensure you have the right compatible device." This means even if you had device compatibility problems, you won't recover any money. If this is the reason you're cancelling, document the issue in detail before your cancellation confirmation-you'll need this evidence if you later dispute the charge with your bank.

Cancel through apple app store

If you subscribed to Infinity (either version) through Apple's ecosystem, you must cancel via your Apple account, not through Infinity's website.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find and tap Infinity in the list of active subscriptions.
4. Tap Cancel Subscription at the bottom of the screen.
   • You may see a retention offer ("Keep for 50% off this month")-ignore this if you want to cancel.
5. Confirm the cancellation by tapping Confirm when prompted.
6. Apple will display a final date showing when your access ends (usually "Until [date]"). Screenshot this confirmation.
7. You'll receive a cancellation email from Apple within minutes; save this as your proof of cancellation.

Pro tip: Apple often allows you to re-claim refunds for accidental subscriptions or short-term issues if you request them within 30 days of the charge. If Infinity didn't deliver what you expected, contact Apple Support at support.apple.com and ask for a refund on your last charge-Apple frequently grants these even when the vendor won't.

Cancel through google play store

For subscriptions started via Android or the Google Play Store, cancellation happens in your Google account.

1. On your Android phone, open the Google Play Store app.
2. Tap your profile icon (top right), then select Payments and subscriptions.
3. Tap Subscriptions.
4. Select Infinity from the list of active subscriptions.
5. Tap Cancel subscription at the bottom.
6. Follow the on-screen prompts and confirm your cancellation. Google will show you the final billing date.
7. Screenshot the confirmation screen and check your email for Google's cancellation receipt.

Like Apple, Google Play offers a 48-hour refund window for the most recent charge if you believe the subscription was fraudulent or the service failed. You can request this refund directly through the Play Store's customer service portal.

What happens to your access and data after cancellation

Knowing what to expect after you cancel reduces anxiety and helps you prepare for the transition.

When your access ends

Once your cancellation is confirmed, Infinity will stop charging you immediately. However, your access to content may continue until the end of your current billing period. For example, if you're on a monthly plan and cancel on the 15th, you typically retain access until the 30th (or the end of that month), after which you're locked out.

Confirm the exact access end date in your cancellation email; if it's unclear, contact Infinity support with your cancellation reference number before the deadline.

Protecting your personal data

Infinity's public pages do not detail how long the company retains your account data after cancellation. To be safe, export or download any personal settings, saved content, watch history, or preferences you need before or immediately after cancelling. Some services delete inactive accounts within 30-90 days; you don't want to lose important information.

If you want your account fully deleted, contact Infinity's support team with a formal data deletion request. Under Nigeria's data protection practices and international standards, they should process this within 30 days. Stopee recommends sending this request via email so you have a timestamped record.

Infinity's pricing and plan structure

Understanding what you're paying for helps you decide whether cancellation is the right move, or whether you should switch to a cheaper plan instead.

Available plans and pricing in euros

Currency conversion and billing notes

Prices above are listed in euros, but your actual charge in Nigerian naira (₦) depends on your payment processor's exchange rate at the time of billing. A €6.18 monthly plan might charge you between ₦3,100 and ₦3,400, depending on the day and your bank's rates. Always check your bank statement to see the exact naira amount charged.

If Infinity's advertised euro price doesn't match what appears on your bank statement, this is a legitimate reason to dispute the charge-you agreed to a specific price in euros, and excessive conversion markups may violate fair trading rules under the FCCPA.

Will you receive a refund when you cancel

This is the difficult truth that stops many people from cancelling: Infinity explicitly refuses refunds under almost all circumstances.

The no-refund policy

Both Infinity-CHS and Infinity LiveTV state clearly in their terms: "No refunds are permitted for amounts already paid, even if services were not fully rendered." Infinity LiveTV adds: "We do not give refunds. Please ensure you have the right compatible device." This policy applies regardless of whether you used the service, encountered technical problems, or changed your mind.

Cancellation stops future charges, but it does not recover past payments. If you paid for a full month and cancel on day 5, you forfeit the remaining 25 days of access.

Exceptions and how to challenge the policy

Infinity's no-refund stance is legally enforceable in Nigeria only if you genuinely agreed to it when you subscribed. However, exceptions do exist if you can prove one of these circumstances:

• Service failure: If Infinity failed to provide the service you paid for (the streaming was permanently unavailable, your account was locked without cause, or the app crashed constantly), you have grounds for a refund under the FCCPA's consumer protection provisions. Collect screenshots, error messages, and dates of the failures.
• Unauthorized billing: If Infinity charged you without consent (for example, you cancelled but they billed again, or you never authorized a subscription), dispute this with your bank immediately.
• Misleading terms: If Infinity's cancellation terms were unclear, hidden, or deceptive at the point of sale, the FCCPA may invalidate the no-refund clause.

For any of these exceptions, follow this escalation path: (1) Request a refund directly from Infinity via email, citing the specific reason. (2) If Infinity refuses within 7 days, dispute the charge with your bank or payment processor. (3) If unresolved, file a complaint with the FCCPC at www.fccpc.gov.ng.

Common mistakes when cancelling infinity

Cancelling feels stressful because you're worried about continuing charges or losing access at the wrong moment. Here's what goes wrong-and how to avoid it.

Mistake 1: cancelling through the wrong platform

Many users cancel their Infinity subscription through the Infinity website but forget they also subscribed via Google Play. Result: the app-store subscription auto-renews, and you're still charged. You must cancel on every platform where you have an active Infinity subscription.

Stopee's fix: Before you start cancelling, check your bank statement for the past 3 months and identify every payment source. If you see charges from Google, Apple, or a direct merchant code (Infinity), cancel on all of them.

Mistake 2: relying on deleting the app instead of cancelling

Deleting the Infinity app does not cancel your subscription. The service continues to renew and charge your card monthly. Only an official cancellation stops the billing.

Mistake 3: not saving cancellation confirmations

If you delete your confirmation email or lose the screenshot, you have no proof of cancellation if a dispute arises. Infinity may claim it never received your request, and without evidence, your bank may side with the merchant.

Pro tip: Save every confirmation as a PDF and email a copy to yourself immediately. Use a label like "Infinity cancellation - [date]" so you find it instantly in 6 months if needed.

Mistake 4: cancelling right after being charged

If you cancel immediately after a charge posts, some services (including Infinity) process refunds more easily because the transaction is still recent and reversible at the bank level. Waiting weeks or months makes refunds harder. If you're unhappy, act within 48 hours of the charge.

Mistake 5: not reading the access end date

Infinity will keep your access open until the end of your billing period, even after cancellation. If your confirmation says "Access ends 30 December," you still have access until then. If you plan to use an alternative service, time your cancellation so the access gap aligns with your new provider's start date.

Checklist: steps to take before, during, and after cancellation

Use this checklist to ensure you don't miss a critical step.

Contact and support information for infinity in nigeria

If cancellation goes wrong or Infinity refuses to process your request, you need direct contact options. Unfortunately, Infinity does not publish a dedicated Nigerian phone number or physical office address on its website.

Available contact methods

Your best options for contacting Infinity are:

• Via email: Look for a "Contact Us" or "Support" link on infinitychs.com or infinitylivetv.com. Send a formal email stating your account details, subscription plan, and cancellation issue. Request a response within 48 hours.
• Via the website support form: Both Infinity services may host a contact form on their sites; fill this out in detail and note the submission timestamp.
• Via your payment processor: If you subscribed through Google Play or Apple, contact those services' support first-they often process disputes faster than the vendor.
• Via your bank: Your bank's disputes team can file a chargeback if Infinity ignores your cancellation request or continues billing.

Escalation to nigerian authorities

If Infinity fails to respond within 5 business days or refuses to acknowledge your cancellation, escalate to the Federal Competition and Consumer Protection Commission (FCCPC):

• FCCPC website: www.fccpc.gov.ng
• File a complaint online: Use their consumer complaint portal (portal.fccpc.gov.ng)
• Email: complaints@fccpc.gov.ng
• Call: +234 700 933 335 (FCCPC hotline, available Monday-Friday, 9am-5pm WAT)

Include your cancellation proof, account number, transaction receipts, and copies of all emails with Infinity when you file. The FCCPC takes 10-15 business days to acknowledge your case and up to 90 days to investigate.

Why stopee exists and how we can help

Cancelling Infinity shouldn't require a lawyer or a month of back-and-forth emails. Yet for thousands of Nigerian consumers, that's exactly what happens. Subscription services hide cancellation pages, stretch out the process, or simply ignore cancellation requests hoping you'll give up.

Stopee was built to change that. Our mission is to simplify cancellations, explain your rights, and ensure you take control of your subscriptions and spending. Whether you're cancelling Infinity, Netflix, or any other service, Stopee gives you the exact steps, the legal backing, and the escalation contacts you need.

Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover refunds for failed services, and understand their rights under Nigerian consumer law. Your time and money matter. Visit stopee.com today to explore guides for every major subscription service, connect with consumer advocates, and take back control of your billing.

Cancelling should be simple. You deserve that simplicity. Let Stopee show you how.