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Cancel Paperless Post: The Right Way
How to cancel paperless post in nigeria and protect your money
What paperless post is and why nigerians use it
Paperless Post is a digital invitation and greeting-card platform that lets you design, send, and track custom announcements online instead of printing physical invitations.
The service appeals to Nigerian event organisers, celebrants, and professionals who want polished, trackable digital invitations for weddings, birthdays, corporate events, and seasonal greetings. The platform handles RSVP tracking and guest communications automatically.
What you get with free and paid features
Paperless Post offers a free tier with basic templates and limited sending capacity. Paid features include Paperless Pro subscription (recurring monthly charges) and "coins" (in-app credits you purchase once to unlock premium designs and sending options).
Both subscription and coin purchases are made in USD, though pricing is displayed in your local currency at checkout. Pro tip: Check your bank statement carefully-USD charges often include hidden currency conversion fees.
Who should cancel
You should cancel if you no longer send invitations regularly, if the monthly cost no longer fits your budget, or if you find yourself paying for features you don't use. Many Nigerian users sign up for a single event, then forget to cancel-Stopee research shows this is the most common reason people overpay.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you when subscribing to digital services, even if the company is US-based.
What the law says about your right to cancel
The FCCPA requires that companies provide clear, honest information about subscription terms before you pay. You have the right to cancel any recurring subscription without penalty, provided the company has disclosed the auto-renewal terms upfront. If Paperless Post did not make its auto-renewal policy clear before charging you, the company may owe you a refund.
Additionally, if you were charged without your consent, or if charges continued after you requested cancellation, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) and dispute the charges through your bank.
The cooling-off period and what it means for you
Under Nigerian consumer law, digital services do have a cooling-off right, though it is narrower than it is for physical goods. If you cancel within a reasonable timeframe after first subscribing (typically 7-14 days, depending on circumstances), you may be entitled to a refund even if Paperless Post claims otherwise.
Warning: Paperless Post's own terms do not mention this right. Do not rely on the company to volunteer a refund. If you believe you qualify, escalate to the FCCPC directly (fccpc.gov.ng).
How to cancel paperless post: step-by-step methods
Paperless Post offers three main cancellation routes, and your choice depends on how you subscribe.
Method 1: cancel via the online subscription portal
This is the fastest option if you subscribe directly through Paperless Post's website.
- Log into your Paperless Post account at paperlesspost.com.
- If you forget your password, use the "Forgot Password" link on the login page.
- Navigate to your account settings (usually found in the top-right menu under your name or profile icon).
- Look for "Subscription," "Billing," or "Plan" settings.
- Locate the "Paperless Pro" or active subscription section.
- You should see your current plan, renewal date, and payment method.
- Click the link to manage your subscription (often labeled "Manage," "Change," or "Cancel").
- You may be directed to a page at paperlesspost.com/subscription/update.
- Select "Cancel subscription" or "Downgrade" (downgrade removes future charges but keeps your account active).
- Read the confirmation carefully-Paperless Post may offer a discount to keep you subscribed.
- Pro tip: Decline retention offers unless they genuinely save you money; proceeding with cancellation is your goal.
- Confirm the cancellation by clicking the final "Confirm" or "Cancel Now" button.
- Screenshot or save the confirmation page or any confirmation email you receive.
Method 2: cancel via email to paperless post support
Email is the best option if the online portal does not work, or if you want a documented record of your cancellation request.
- Draft an email to help@paperlesspost.com with the subject line: "Subscription cancellation request."
- Keep your tone professional and clear.
- Include the following details in the body:
- Your full name and email address associated with your Paperless Post account.
- Your account creation date (if you know it).
- The words "I request immediate cancellation of my Paperless Pro subscription" or "I request cancellation of my recurring subscription effective immediately."
- The date you want cancellation to take effect (typically "immediately" or "as of today").
- Optionally, a brief reason for cancellation (e.g., "I no longer use the service" or "Budget constraints").
- Send the email and do not delete it.
- Save the email in a dedicated folder for records.
- Expect a reply within 3-5 business days.
- Paperless Post should confirm your cancellation in writing.
- Warning: If you do not hear back within one week, send a follow-up email or escalate via the FCCPC.
Method 3: cancel app store subscriptions (iPhone/Android)
If you subscribed through Apple's App Store or Google Play instead of directly through Paperless Post, you must cancel through those platforms-Paperless Post cannot process your refund.
For iPhone (App Store):
- Open the App Store app on your iPhone.
- Look for the App Store icon on your home screen.
- Tap your profile picture in the top-right corner.
- Select "Subscriptions."
- Locate "Paperless Post" in the active subscriptions list.
- Tap it to open subscription details.
- Tap "Cancel subscription."
- Confirm the cancellation when prompted.
- Screenshot the confirmation screen.
- Apple typically shows a confirmation message and disables future renewals immediately.
For Android (Google Play):
- Open Google Play on your Android device.
- Tap your profile icon in the top-right corner and select "Manage your Google Account."
- Go to the "Payments and subscriptions" section.
- Tap "Subscriptions."
- Find "Paperless Post" in your active subscriptions.
- Tap it to open details.
- Select "Cancel subscription."
- Confirm by tapping "Yes, cancel."
- Save the confirmation screen or reference number.
- Google Play will send an email confirmation within 24 hours.
What happens immediately after you cancel
Cancellation feels uncertain-here's exactly what changes and what stays the same.
Your account access and benefits
Cancelling your subscription stops future recurring charges but does not automatically delete your account. You retain access to your account, saved designs, and invitation history indefinitely (unless Paperless Post deletes accounts after a set period of inactivity, which it currently does not).
However, you lose access to premium features immediately or at the end of your paid billing period, depending on when you cancel. Pro tip: Cancel right after a billing cycle begins to maximise the value of your final payment.
What happens to unused coins and credits
Any unused "coins" you purchased are non-refundable and non-transferable. Free coins awarded as bonuses expire one year after issue. If your account is terminated (either by you or Paperless Post), all remaining coins become worthless immediately.
Unused invitations and greetings do not convert to refunds or carry over to a free account. If you have credits remaining, use them before cancelling, or accept that you will lose them.
Billing and auto-renewal
Auto-renewal stops immediately after a successful cancellation through the website or app store. No further charges should appear on your card or account after your current billing period ends.
Warning: Check your next bank statement (15-30 days after cancellation) to confirm the charges have stopped. If you see a charge after cancellation, contact Stopee for escalation guidance-this suggests Paperless Post did not process your cancellation.
Will you get a refund?
Refunds are where many users feel let down by Paperless Post's policies.
Paperless post's stated refund policy
Paperless Post states that subscription fees and coin purchases are final and non-refundable by default. The company does not list a statutory cooling-off period or automatic 14-day right of withdrawal in its standard terms.
However, Paperless Post reserves the right to grant refunds "at its discretion" in limited circumstances-but the company does not define what those circumstances are.
When you may qualify for a refund
You have a strong case for a refund under Nigerian consumer law if:
- Paperless Post charged you without your explicit prior consent for auto-renewal.
- You cancelled within 7-14 days of first subscribing, before you used the service substantially.
- The company failed to disclose its cancellation or auto-renewal terms clearly before you paid.
- You were charged after you submitted a valid cancellation request.
In any of these cases, contact Paperless Post in writing first and state that you believe a refund is due under the FCCPA. If the company refuses, file a complaint with the FCCPC (fccpc.gov.ng) and your bank (for a chargeback).
Refunds for app store purchases
If you subscribed through Apple or Google, Apple and Google handle refunds-Paperless Post cannot reverse them. Contact Apple Support or Google Play Support directly with your receipt and reason for the refund. Both platforms typically refund subscriptions cancelled within 48 hours of purchase, though they consider longer refund requests case by case.
Pricing and plan comparison
Understanding what you pay helps you decide whether to cancel.
Paperless post plans in nigeria
| Plan / Item | Price (approximate USD) | Billing cycle | What you get | Best for |
|---|---|---|---|---|
| Free account | ₦0 (free) | Ongoing | Basic templates, limited sends, standard cards | Occasional users, testing |
| Paperless Pro | ₦3,500-4,200 (approx. $7-9) | Monthly (auto-renews) | All premium designs, unlimited sends, priority support, extra coins | Event planners, frequent senders |
| Coin bundles | ₦2,000-10,000+ (one-time) | One-time purchase | Premium design unlocks, extra features per card | Single-event users |
| Annual Paperless Pro | ₦35,000-40,000 (approx. $70-85) | Yearly (auto-renews) | Same as monthly Pro, slight discount | Heavy users seeking cost savings |
Pro tip: Exact prices in Nigerian Naira vary by your device and exchange rate at checkout. Log into your account to see your specific pricing.
Common cancellation mistakes and how to avoid them
Many Nigerians make avoidable errors that delay or fail their cancellations-your situation is entirely salvageable.
Mistake 1: cancelling through the app instead of the website
The Paperless Post mobile app does not have a cancellation feature for web-based subscriptions. If you cancel only within the app, auto-renewal continues on the website. Always cancel on paperlesspost.com/subscription/update, not in the app.
Mistake 2: assuming deletion and cancellation are the same
Deleting the Paperless Post app from your phone does not cancel your subscription. Deleting your account on the website (if the option is available) may also not stop auto-renewal. Always explicitly cancel the subscription first through the methods above.
Mistake 3: not keeping proof of cancellation
If a dispute arises with your bank or credit card company, Paperless Post may claim it never received your cancellation request. Save screenshots, confirmation emails, ticket numbers, and the date of your request. Stopee recommends storing these in a cloud folder or email folder for six months after cancellation.
Mistake 4: ignoring charges after cancellation
If you see a charge 30-60 days after cancellation, contact Paperless Post and your bank immediately. Waiting allows the company to collect multiple unauthorised charges. Your bank can reverse charges within a set timeframe; after that window closes, reversal becomes much harder.
Mistake 5: not confirming app store cancellation
Tapping "Cancel" on Apple or Google does not guarantee cancellation-confirm it was successful by returning to your subscriptions list within 24 hours. Both platforms show active subscriptions only if renewal is still enabled.
Cancellation checklist for paperless post
Use this checklist to ensure you have covered every step and documentation requirement.
| Step | Completed? | Notes |
|---|---|---|
| Log into Paperless Post account and verify subscription status | ☐ | Check the next renewal date and billing amount. |
| Choose cancellation method (online portal, email, or app store) | ☐ | Use the method that matches how you subscribed. |
| Submit cancellation request and capture confirmation | ☐ | Screenshot, email, or ticket number for proof. |
| Wait 3-5 business days and verify auto-renewal is disabled | ☐ | Log back in to confirm subscription shows "cancelled" or "inactive." |
| Monitor next bank statement (15-30 days after cancellation) | ☐ | Confirm no new charge appears from Paperless Post. |
| If charged after cancellation, contact support + your bank immediately | ☐ | File dispute or chargeback within 90 days of unauthorised charge. |
Should you stay or cancel: a quick comparison
Not every cancellation is the right choice. Here's a framework to decide.
| Reason to keep | Reason to cancel |
|---|---|
| You send invitations or greetings monthly or more often | You send fewer than one invitation per month |
| The unlimited sending and premium designs justify ₦3,500-4,200 per month | You can achieve the same results with free alternatives (e.g., Canva, basic email) |
| You use coins or premium features before they expire | You accumulate unused coins month to month |
| You have an event coming up and want all Pro tools available | Cancel after your event ends-do not leave subscriptions active indefinitely |
How stopee helps you cancel subscriptions safely
Stopping unwanted charges takes more than logging in-it requires strategy, documentation, and consumer law knowledge. Stopee specialises in helping Nigerians navigate exactly this kind of situation.
At Stopee (stopee.com), we have helped thousands of consumers cancel recurring subscriptions, recover refunds, and avoid the dark patterns companies use to keep you paying. Whether you are cancelling Paperless Post, app store subscriptions, or international digital services, Stopee provides step-by-step guides, templates for cancellation emails, and escalation pathways if the company refuses to cooperate.
Our guides are tailored to Nigerian consumer law and the FCCPA, so you understand your legal rights before you act. Stopee also tracks which companies make cancellation hardest, so you can make informed decisions about which services to trust with your money.
Visit Stopee.com today to access free guides, cancellation templates, and direct escalation support if your cancellation is ignored.
Escalation: what to do if paperless post refuses to cancel or refund
Most cancellations go smoothly, but some users face resistance-here's your escalation roadmap.
Step 1: document and follow up with paperless post
If you submitted a cancellation request and heard nothing within 7 days, send a second email to help@paperlesspost.com with the subject "Follow-up: Unresolved cancellation request." Reference your first email date and include a copy of your original request. Keep this email too.
Step 2: escalate to the federal competition and consumer protection commission
If Paperless Post ignores you or denies a refund you believe you are entitled to under the FCCPA, file a formal complaint with the FCCPC at fccpc.gov.ng. Include your email exchanges, screenshots of charges, and a clear statement of what you believe is unfair or deceptive.
The FCCPC takes 30-60 days to investigate. You do not need a lawyer, and there is no cost to file.
Step 3: dispute the charge with your bank
Contact the Nigerian bank or payment provider (e.g., your credit card issuer, Flutterwave, Paystack) and report the charge as unauthorised or request a chargeback. You have up to 90 days from the charge date to initiate a dispute. Provide your cancellation email and the date you submitted it as evidence that you did not authorise further charges.
Pro tip: Banks often reverse charges more quickly than the FCCPC; open both cases simultaneously if you believe you qualify.
Paperless post contact details for cancellation and correspondence
Save these details for your cancellation request and any follow-up.
Primary cancellation contacts
Email support: help@paperlesspost.com
Online subscription management: paperlesspost.com/subscription/update
Written correspondence address (US headquarters): Paperless Post, Inc., 225 Park Avenue South, Suite 2000, New York, NY 10003, USA
Note: Paperless Post has no published Nigerian office address. Letters mailed to the US headquarters may take 2-4 weeks to arrive; email is faster and leaves a documented trail.
If paperless post does not respond
FCCPC complaint portal: fccpc.gov.ng
FCCPC phone: +234 (0) 803 001 0700
The FCCPC is your consumer protection authority in Nigeria and can compel Paperless Post to respond to your complaint, even though the company is US-based. Stopee recommends filing a FCCPC complaint if you receive no response from Paperless Post within 10 business days of your cancellation request.
Final summary: cancel confidently and stay protected
Cancelling Paperless Post in Nigeria is straightforward if you use the right channel, document your request, and know your rights under the FCCPA. Whether you cancel via the web portal, email, or app store, make sure you keep proof and verify auto-renewal has actually stopped on your next billing cycle.
If the company ignores you or charges you after cancellation, do not hesitate to escalate to the FCCPC and your bank. You have legal recourse, and Stopee is here to help you navigate every step-from crafting your cancellation email to filing a formal complaint if necessary.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover thousands in refunds. Your money is yours to control, and no recurring charge should ever be an accident. Start your cancellation today, keep your documentation organized, and reach out to Stopee if you hit any roadblocks.