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Cancel Paperless Post: Step-by-Step Guide
How to cancel paperless post in new zealand and reclaim your digital event freedom
What is paperless post and why you might need to cancel
Paperless Post is an online invitation and event management platform that lets you send digital invites, track RSVPs, and browse their Party Shop for physical items. The service operates from the United States, which means you'll be charged in NZD equivalent when you make purchases.
You can either buy Coins one-off (paying per event with premium design elements) or subscribe to Paperless Pro for unlimited access to premium features and event management tools. Many New Zealand users sign up with good intentions, then find the service doesn't fit their workflow, or they simply stop hosting events that need digital invitations.
If you've decided Paperless Post isn't working for you, Stopee is here to walk you through every step of cancellation, refund rights, and what happens to your data afterwards.
When cancellation makes sense
You might want to cancel if you're paying for an annual Paperless Pro subscription but haven't used it in months. Alternatively, you might have purchased Coins that expired, or you've switched to a different event planning tool. Whatever your reason, cancelling puts money back in your pocket and stops unnecessary recurring charges.
The cost of staying subscribed
Paperless Pro typically renews annually at a rate that varies based on your guest count. Even light users are charged the full annual amount, so it pays to cancel promptly if you're not actively sending invitations.
Paperless post pricing and what you're paying for
Understanding Paperless Post pricing helps you decide whether cancellation is the right move and what refunds you might expect.
Pricing breakdown
| Plan type | Price (NZD equivalent) | Billing cycle | What you get |
|---|---|---|---|
| Coin packages | Approx NZD $18-$195 | One-off purchase | Pay per event; Coins deducted per premium design |
| Paperless Pro subscription | USD equivalent (varies by annual guest count) | Annual renewal | Unlimited premium designs; event management tools; no per-invite Coins |
| Party Shop items | Varies | One-off purchase | Physical goods shipped to your address |
Currency and how you're charged
Paperless Post lists prices in USD on their website. When you purchase from New Zealand, the App Store or Play Store converts the USD amount to NZD using their exchange rates at the time of purchase. This means the exact NZD amount you pay can fluctuate. Keep your receipt to verify what was charged.
How to cancel paperless post on web, iOS, and android
Cancellation methods depend on how you subscribed: directly via web, through Apple's App Store, or via Google Play. Stopee recommends identifying your subscription method first, then following the exact steps for your platform.
Cancel paperless pro via web or email
- Visit the Paperless Post website and log into your account with your email and password.
- Navigate to your account settings or subscription area (usually found under your profile menu).
- Look for a "Manage subscription," "Billing," or "Subscription settings" option.
- If you cannot find a cancel button online, email Paperless Post directly at help@paperlesspost.com with the subject line "Subscription cancellation request."
- In your email, include:
- Your full name and account email address
- Whether you want to cancel immediately or at the end of your current billing period
- Confirmation of your subscription type (annual Paperless Pro)
- Wait for a confirmation email from Paperless Post. This typically arrives within 2-5 business days. Save this email as proof of cancellation.
Pro tip: If you want to keep your account but downgrade to the free tier, mention this in your email. Paperless Post may allow a downgrade rather than full cancellation.
Warning: Do not assume your subscription is cancelled until you receive written confirmation from Paperless Post. Check your next billing date in your account settings before the renewal is due.
Cancel an iOS subscription (Apple app store)
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not Paperless Post directly. Paperless Post cannot process these cancellations.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions."
- Find Paperless Post in the list of active subscriptions.
- Tap Paperless Post and select "Cancel subscription."
- Follow Apple's prompts to confirm cancellation. You'll see a message confirming when your access ends (usually at the end of your current billing period).
- Take a screenshot of the cancellation confirmation for your records.
Pro tip: Apple allows you to cancel and then re-subscribe to the same app during your billing period without losing access. This can be useful if you want to test Paperless Post again later.
Cancel an android subscription (Google play)
Android subscriptions purchased through Google Play must also be cancelled via Google, not through Paperless Post directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Tap Paperless Post.
- Select "Cancel subscription."
- Choose your reason for cancellation (optional but helpful for Google and Paperless Post).
- Confirm cancellation. You'll receive a confirmation message; your access continues until the end of the current billing period.
- Screenshot the confirmation for your records.
Pro tip: Google Play sometimes offers a "pause subscription" option before full cancellation. This suspends charges for up to 3 months without deleting your account, which can be useful if you think you might return.
What happens to your invitations and data after cancellation
Cancelling your Paperless Pro subscription doesn't immediately erase your account, invitations, or guest lists. Understanding what persists after cancellation helps you decide whether to download or delete anything beforehand.
Your account and invitations remain
When you cancel Paperless Pro, your account stays active on Paperless Post's servers. All previously sent invitations, RSVP responses, and guest lists remain in your account unless you manually delete them. You can still log in and view past events, even after cancellation.
Any Coins remaining in your account at cancellation stay there under Paperless Post's standard rules. Free Coins expire after one year of inactivity; purchased Coins are non-transferable and non-refundable.
Access to premium features stops immediately
Once your cancellation takes effect (either immediately or at the end of your billing period), you lose access to Paperless Pro's premium features and unlimited design library. You revert to the free tier, which has limited design options and no event management tools.
If you have an active invitation sent under your Pro account, guests can still RSVP to it after cancellation. The invitation itself doesn't disappear; only your ability to send new premium invites or access Pro management features stops.
Data deletion and privacy
Paperless Post retains your account data even after cancellation, in line with its privacy policy. If you want to permanently delete your invitations, guest lists, or account, you must request this explicitly from Paperless Post support. Contact help@paperlesspost.com with the subject "Account deletion request" and specify what data you want removed.
Stopee recommends downloading or screenshotting any important guest information before requesting deletion, as Paperless Post may not provide copies once the account is gone.
Refunds, credits, and your consumer rights in new zealand
New Zealand consumer law gives you strong protections, but Paperless Post's terms may limit refunds. Stopee explains your rights and what to do if the company refuses a fair refund.
Paperless post refund policy
Paperless Post states that subscription payments are generally final and non-refundable. Purchased Coins are non-refundable and non-transferable. Party Shop physical goods are returnable within 30 days if unopened and in original packaging, but return shipping is your responsibility.
This policy is stricter than many subscription services, but New Zealand consumer law may override it in specific situations.
Your rights under the consumer guarantees act
The Consumer Guarantees Act (CGA) and Fair Trading Act protect New Zealand consumers when buying goods and services. These laws require that digital services (including subscriptions) be of acceptable quality and delivered as described. If Paperless Post fails to deliver what it promised, you have the right to request a refund, repair, or replacement.
For example, if Paperless Pro features are broken or unavailable for the period you paid, the service wasn't of acceptable quality. If the invitation designs don't match what was advertised, you have grounds to dispute charges.
How to request a refund under consumer law
- Gather evidence: Take screenshots of the problem (e.g., missing features, broken tools, misleading descriptions).
- Email Paperless Post with clear details: help@paperlesspost.com with subject "Refund request under Consumer Guarantees Act."
- Explain what was promised versus what you received, and reference the CGA.
- Request a full refund of the subscription cost within 14 days.
- If Paperless Post refuses, contact the Commerce Commission (New Zealand's consumer authority) at complaints.consumerprotection.govt.nz or call 0800 943 600.
Warning: Paperless Post may not immediately recognise CGA claims. Be specific, cite the law, and escalate to the Commerce Commission if the company dismisses your request.
Refunds for app store and google play purchases
If you subscribed via Apple App Store or Google Play, Apple or Google handle refund requests, not Paperless Post. You have up to 14 days from purchase to request a refund through Apple or Google's systems.
Go to reportaproblem.apple.com (iOS) or contact Google Play Support (Android), select the Paperless Post charge, and explain why you want a refund. Apple and Google often approve refunds for first-time requests within this window, regardless of Paperless Post's policy.
Common mistakes when cancelling paperless post
Cancelling a subscription can feel stressful, especially if you're unsure about the process. Here are the pitfalls Stopee sees most often, and how to avoid them.
Mistake 1: assuming your subscription is cancelled without confirmation
Many people email a cancellation request and assume it's done. Weeks later, they discover they were charged again. Always wait for written confirmation from Paperless Post or your app store (Apple or Google).
Check your account settings the day before your next expected billing date. If your renewal date has passed, verify that the charge did not appear. Save all confirmation emails.
Mistake 2: not checking which platform you subscribed through
If you subscribed via the Paperless Post app on your phone, you likely subscribed through Apple or Google, not directly with Paperless Post. Emailing Paperless Post won't cancel an app store subscription. You must cancel through the app store itself.
Log into your account on the web to check your billing history. This shows whether you're subscribed directly or through an app store. If your payment method is listed as "Apple" or "Google," cancel via that platform.
Mistake 3: forgetting about coins purchased separately
Cancelling your Paperless Pro subscription does not refund any Coins you bought separately. Coins are non-refundable. If you have unused Coins, use them before cancelling, or accept that they won't be refunded.
Log into your account, check your Coin balance, and send a few final invitations to use up what you've paid for. If you have very few Coins remaining, it's often not worth the effort.
Mistake 4: not requesting a refund for party shop items within 30 days
Party Shop physical goods can be returned within 30 days if unopened. If you ordered physical items and want to return them, initiate the return process immediately. After 30 days, Paperless Post will likely refuse the return.
Contact help@paperlesspost.com with your order number and request a return label. You pay the return shipping cost, but your original product price is refunded.
How to stay cancelled and avoid re-subscription
Cancelling is one thing; staying cancelled is another. Some subscriptions auto-renew or offer reactivation incentives. Here's how to ensure you remain unsubscribed.
After cancellation is confirmed
Once you receive confirmation that your subscription is cancelled, set a calendar reminder for the date your current billing period ends. On that date, log into your account and verify that no renewal charge appeared.
Mark your confirmation email as important and keep it in a dedicated "Subscriptions" folder for future reference.
Prevent accidental reactivation
If you store your payment method in the Paperless Post app, consider whether you want to remove it. This prevents you from accidentally clicking "upgrade" or "renew" and immediately being charged.
Alternatively, if you think you might resubscribe eventually, leave your payment method in place but set a reminder to check your billing statement monthly.
Checklist: cancelling paperless post in new zealand
Use this checklist to ensure you've covered every step and avoided common mistakes.
| Task | Status | Notes |
|---|---|---|
| Identify subscription method (web, App Store, or Google Play) | [ ] Done | Check your payment history on Paperless Post website |
| Use any remaining Coins before cancelling | [ ] Done | Send invitations or download designs to use up balance |
| Submit cancellation request via correct channel | [ ] Done | Web/email, App Store, or Google Play |
| Receive and save written confirmation | [ ] Done | Screenshot or print the confirmation email |
| Check billing on renewal date to confirm no charge | [ ] Done | Verify 1 day before and 1 day after expected renewal |
| Request refund if charged after cancellation confirmation | [ ] Done | Contact Paperless Post or Apple/Google immediately |
Key takeaways and next steps with stopee
Cancelling Paperless Post in New Zealand is straightforward once you know which platform you subscribed through and what your consumer rights are. The process typically takes 5-15 minutes online, and confirmation arrives within a few business days.
Remember that your data remains in your account after cancellation, but you lose access to premium features immediately. New Zealand's Consumer Guarantees Act protects you if Paperless Post fails to deliver what was promised, giving you leverage to request refunds if the service was unsatisfactory.
If you're struggling with cancelling Paperless Post or have been charged unfairly, Stopee has helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and understand their rights. Visit stopee.com to explore more cancellation guides, escalation templates, and consumer protection resources. Stopee empowers you to take control of your subscriptions and hold companies accountable.
Contact details for paperless post
Email support: help@paperlesspost.com
Support form: Visit the Paperless Post website and use the "Contact us" form
Mailing address: Paperless Post operates from the United States; no New Zealand postal address is publicly listed
Consumer escalation (New Zealand): Commerce Commission, 0800 943 600, or complaints.consumerprotection.govt.nz