Manage Sittercity
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Sittercity: Step-by-Step Guide
How to cancel sittercity in nigeria: your complete step-by-step guide
What sittercity is and why families in nigeria use it
Sittercity operates as an online marketplace connecting families with vetted caregivers - babysitters, nannies, and pet sitters. You create a profile, search caregiver listings, verify backgrounds, message candidates, and manage bookings all through a membership platform. The service runs primarily on web browsers and mobile apps, though some account management features only work on desktop.
Many Nigerian families subscribe to access premium features that unlock full caregiver contact details and booking capabilities. However, if your childcare needs change, your budget shifts, or you find the service doesn't fit your family's situation, Stopee is here to walk you through cancellation with clarity and confidence.
Core features you get with premium membership
Sittercity's premium tier gives you searchable sitter profiles, background check options, direct messaging, and full booking functionality. You can filter caregivers by experience, location, rates, and availability. The basic (free) version limits your access to sitter contact information and booking features.
Why cancellation matters in nigeria
If you no longer need the service, subscription fees add up quickly. Cancelling stops automatic renewals and prevents unexpected charges against your payment method. Stopee understands that Nigerian families manage tight household budgets, and every naira counts.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act 2018 (FCCPA) protects you as a consumer. This law guarantees your right to fair and honest service, protection against unfair contract terms, and the ability to cancel memberships without unreasonable penalty.
Key rights when cancelling in nigeria
Under the FCCPA, you have the right to cancel a subscription service within a reasonable timeframe. If Sittercity uses automatic renewal (which it does), they must provide clear, easy cancellation instructions and honour your cancellation request promptly. The law also requires transparent pricing and prohibits hidden or deceptive charges.
If Sittercity refuses to process your cancellation or incorrectly charges you after you cancel, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC) - Nigeria's consumer protection authority. Document all your cancellation attempts and keep screenshots of confirmations.
What to do if sittercity refuses to cancel
First, submit your cancellation request in writing and keep proof. If the company doesn't honour it within 14 days, contact the FCCPC. Stopee recommends filing a formal complaint if you experience continued billing after cancellation; the FCCPC investigates on your behalf at no cost to you.
Cancellation methods: choosing the right path for you
Your cancellation method depends on where you signed up and how you pay. You can cancel directly through Sittercity's website, or through your app store if you subscribed via Apple or Google. Stopee advises choosing the method that matches your original sign-up point to avoid missed cancellations.
Three cancellation routes explained
Route one: cancel on Sittercity's website (most reliable). Route two: cancel through the Apple App Store if you subscribed on iPhone. Route three: cancel through Google Play if you subscribed on Android. Each route stops different automatic renewal processes, so use the one that matches your setup.
How to cancel sittercity via the website
Cancelling through Sittercity's desktop website is the most straightforward method and gives you the clearest paper trail. This approach works whether you're on a computer, tablet, or mobile browser.
Step-by-step website cancellation
- Log into your Sittercity account at sittercity.com using your email and password.
- Navigate to your Account Settings menu (usually a gear icon or profile menu in the top right corner).
- Look for the section labeled "Membership" or "Subscription."
- Click "Manage Subscription" or similar option.
- You should see your current plan and renewal date.
- Select "Downgrade to Basic" or "Cancel Membership" (exact wording varies).
- This stops automatic renewal at the end of your current billing period.
- Do not just close the page - confirm the action.
- Wait for a confirmation message on screen or check your email for a cancellation receipt within minutes.
- Screenshot or save the confirmation email with your order/subscription ID.
Pro tip: Do this cancellation during business hours Nigeria time so you can contact support immediately if the system shows an error. Warning: Some users report the website cancel button is hard to find. If you cannot locate "Manage Subscription," scroll to the very bottom of your account settings page - it is sometimes nested under "Billing" or "Payment Methods."
What to expect after website cancellation
You will receive an on-screen confirmation and an email confirmation within 5-10 minutes. Your premium access continues until the end of your current billing cycle. After that date, your account reverts to the free Basic membership with no further charges.
How to cancel sittercity via apple app store (iPhone and iPad)
If you subscribed to Sittercity through the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not within the app itself. Cancelling here stops charges billed to your Apple account.
Step-by-step apple app store cancellation
- Open the Settings app on your iPhone or iPad.
- Tap your name at the very top of the settings menu.
- This opens your Apple ID account page.
- Tap "Subscriptions" (you may need to scroll down to find it).
- Locate and tap "Sittercity" from your active subscriptions list.
- Tap "Cancel Subscription" if that option appears.
- Some subscriptions show "Edit Subscription" first - tap that, then choose Cancel.
- Confirm your cancellation when prompted.
- Take a screenshot of the cancellation confirmation screen.
Pro tip: If you cannot find Sittercity in your subscriptions list, the app may not have been downloaded through your Apple ID, or you may have already cancelled it. Check your email for past App Store receipts to confirm. Warning: Do not delete the Sittercity app from your phone - deleting the app does not cancel the subscription, and you may still be charged.
Verification and next steps for apple users
After you cancel, Apple removes Sittercity from your Subscriptions list within hours. You will lose premium access at the end of your current billing period, and no further charges will occur. Stopee recommends checking your subscriptions page again in 24 hours to confirm the cancellation took effect.
How to cancel sittercity via google play store (Android)
If you subscribed through the Google Play Store on your Android phone, manage your cancellation through your Google Account settings. This method stops charges billed to your Google Play payment method.
Step-by-step google play store cancellation
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Payments and subscriptions."
- This opens your subscription management page.
- Tap "Subscriptions" (the second option after "Payment methods").
- Find and tap "Sittercity" from your active subscription list.
- Tap "Cancel subscription" at the bottom of the screen.
- Select your reason for cancellation (optional) and confirm.
- Screenshot the final confirmation screen showing "Subscription cancelled."
Pro tip: If Sittercity does not appear in your subscriptions list, your subscription may already be cancelled or was never billed through Google Play. Check your Google Play order history or Gmail for past receipts. Warning: Google Play sometimes delays removing cancelled subscriptions from your list by up to 24 hours. Wait a full day before assuming the cancellation failed.
Verification for android users
Once you cancel, Google Play stops charging you at the end of your current billing cycle. Your Sittercity premium access will end on that date, and your account will downgrade to Basic. You can still use the free version of Sittercity, but you lose premium features.
What happens to your account and data after cancellation
Cancelling your Sittercity membership is not the same as deleting your account. You deserve to understand what changes and what remains after you cancel, so you can plan accordingly.
Your access and account status post-cancellation
Your premium membership access ends on your current billing period's final day. After that date, your account automatically reverts to the free Basic membership tier. You retain your profile, message history, and saved caregiver contacts, but you lose the ability to message new caregivers or unlock full contact details. Premium filters and advanced search features also disappear.
You can log back into Sittercity at any time with your username and password, even after cancelling. Stopee advises keeping your login credentials safe in case you need to reactivate premium later or retrieve old messages.
Automatic renewal stops immediately
When you cancel through the website, App Store, or Google Play, automatic renewal stops right away. No further charges will be processed after your current billing period ends. You will not see surprise fees on your next statement.
Your personal data and profile deletion
Cancelling does not automatically delete your profile or personal data from Sittercity's servers. If you want your profile removed entirely, you must contact Sittercity support separately and request account deletion. Warning: Data deletion requests can take 30-90 days to process, and Sittercity may keep limited data for legal compliance reasons. Request this in writing and keep any confirmation they send you.
Refund policy: what you need to know
Sittercity's official policy states that premium membership fees are non-refundable. Understanding this upfront helps you avoid disappointment and plan your finances better.
The official refund stance
Sittercity does not issue refunds for partial-month periods or for unused premium time. If you pay for a monthly membership and cancel on day five, you lose the remaining 25 days of fees - no credit or refund applies. This policy appears in Sittercity's terms and conditions.
However, cancelling stops your next renewal, so you only pay for the current month, not future months. This is why timing matters: cancel early in your billing cycle to minimise losses, or wait until near your renewal date if you want maximum value from your payment.
Exceptions: when refunds may be possible
Some Nigerian users report receiving refunds after contacting Sittercity support directly, especially if they acted within 3-7 days of purchase or experienced billing errors. These refunds are not guaranteed and depend on Sittercity's discretion. Stopee recommends trying this approach: contact support in writing within 48 hours, explain your situation (technical issue, duplicate charge, no longer need the service), and request a one-time exception. Keep all correspondence.
If you were charged through Apple or Google, you can also request a refund separately through the App Store or Google Play support. These app platforms sometimes grant refunds for accidental or unwanted charges within 14-48 hours of purchase, even if Sittercity refuses.
How to request a refund
Contact Sittercity support via email or their help centre contact form on their website. Explain that you were charged for a premium membership you no longer wish to use, provide your order/subscription ID, and ask for a refund consideration. Keep records of all emails. If Sittercity refuses, escalate to your bank or payment processor (Visa, Mastercard, bank, etc.) and file a chargeback claim citing "unwanted subscription renewal" or "service not as described."
Sittercity pricing in nigeria: what you should expect
Sittercity publishes pricing primarily in US dollars. Nigerian customers typically pay in naira through international payment methods, and exchange rates and payment processor fees affect your final cost.
Membership plans and current rates
| Plan name | Key features | Typical cost (USD) | Billing cycle |
|---|---|---|---|
| Basic (free) | Browse profiles, limited contact info, no messaging | Free | Ongoing |
| Premium monthly | Full contact details, messaging, advanced filters, bookings | ~$9-15 | Month-to-month |
| Premium annual | Same as monthly, locked rate for 12 months | ~$80-120 | 12 months |
| Add-ons and credits | Background checks, emergency sitter guarantees | Variable | One-time |
Pricing may fluctuate, and Nigerian naira conversion rates change daily. Stopee advises checking Sittercity's current rates directly before committing to a subscription. Annual plans offer better value per month if you plan to use the service long-term.
Hidden costs and payment processor fees
If you pay using a Nigerian debit card or international payment service (Paystack, Flutterwave, etc.), the payment processor may charge a 3-5% transaction fee on top of Sittercity's subscription cost. This fee is not Sittercity's responsibility, but it inflates your actual out-of-pocket expense. Budget accordingly or use a payment method with lower international fees.
Common mistakes that delay or block your cancellation
Cancellations sometimes fail silently, leaving you vulnerable to continued charges. Stopee has seen countless Nigerian families miss crucial details that result in months of unwanted fees.
Mistake one: cancelling only the app, not the subscription
Deleting the Sittercity app from your phone does nothing to stop subscription charges. The app and the subscription are separate. You must cancel the subscription through the website, App Store, or Google Play - app deletion alone is useless.
Mistake two: downgrading instead of cancelling
On Sittercity's website, "Downgrade to Basic" and "Cancel Membership" are different options. Downgrading keeps you on a free tier but may not stop automatic renewal attempts or may keep you in their system for upselling. If you truly want to cancel, select the cancellation option explicitly, not downgrade.
Mistake three: ignoring confirmation emails
After you cancel, Sittercity (or your app store) sends a confirmation email. Some Nigerian users delete this email immediately without reading it. This is risky: confirmation emails contain your cancellation ID and proof that you cancelled. If Sittercity charges you again, this email is your evidence. Save it permanently.
Mistake four: cancelling only one payment method
If you subscribed through both the website and the app, you may need to cancel in both places. A user might cancel their web subscription but forget to cancel their Apple ID subscription, resulting in double charges. Review all your subscriptions across all platforms before assuming you have cancelled completely.
Mistake five: not checking the cancellation date
Cancelling stops future charges but does not refund your current billing period. If you cancel on day 28 of a 30-day month, you still pay for the full month. You only save money on next month's charge. Check your renewal date carefully before you cancel, and time it strategically.
Your cancellation checklist: ensure nothing is missed
Use this checklist before and after cancellation to confirm everything is complete. Stopee has designed this checklist specifically for Nigerian users managing multiple payment methods and platforms.
| Action | Status | Notes |
|---|---|---|
| Log into your Sittercity account | [ ] Done | Use your registered email and password |
| Check your current billing date | [ ] Done | Go to Membership → Manage Subscription |
| Cancel via website, App Store, or Google Play | [ ] Done | Use only one method unless you have multiple subscriptions |
| Screenshot the cancellation confirmation | [ ] Done | Save image and email confirmation to a folder |
| Save the cancellation ID or order number | [ ] Done | Write it down in a document for your records |
| Check for confirmation email within 24 hours | [ ] Done | Search your spam folder if you don't see it in inbox |
| Verify no charges on next billing date | [ ] Done | Check bank statement 2-3 days after your renewal date |
After cancellation: what to monitor and what to do next
The days and weeks after you cancel are critical. Many Nigerian customers experience surprise charges because they didn't monitor their accounts properly. Stopee knows this is frustrating, and we want to help you stay vigilant.
Monitor your bank statement closely
For 60 days after your cancellation, check your bank account and payment method statements weekly. Look for any Sittercity charges, Apple charges, or Google Play charges. If you see a charge after your cancellation date has passed, contact support immediately with your cancellation confirmation as proof.
Re-check your subscriptions after 30 days
Log back into your Sittercity account, App Store, or Google Play 30 days after cancelling. Confirm that the subscription no longer appears in your active list. This second check catches errors or glitches that sometimes cause re-subscriptions without user action.
If you are charged after cancelling
Act fast. Contact Sittercity support within 7 days and provide your cancellation confirmation. If they ignore you or refuse to refund, file a chargeback with your bank or payment processor within 60-90 days of the unwanted charge. Include your cancellation evidence. Stopee recommends writing everything down and keeping a timeline.
Consider your next steps for childcare needs
If you cancelled because you found a better service or no longer need Sittercity, document why in a review. Your feedback helps other Nigerian parents make informed choices. If you cancelled due to billing issues, consider filing a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) so the regulator can address Sittercity's practices.
Contacting sittercity support for cancellation help
If your cancellation fails, you cannot find the cancellation button, or you are charged after cancelling, support is your next step. Stopee advises having your account details and cancellation attempts documented before you reach out.
Official support channels
Sittercity operates a help centre and email support system accessible via their website. Look for a "Contact Us" or "Help" link on sittercity.com. Email support typically responds within 24-48 hours. Since there is no confirmed dedicated cancellation mailing address listed by Sittercity for Nigeria, use the email support form on their website and clearly state your account email, subscription ID, and cancellation issue.
Include screenshots of failed cancellation attempts or unwanted charges. Be clear and factual - do not assume malice, but do be firm about your rights under Nigerian consumer law.
Escalation if sittercity ignores you
If Sittercity does not respond within 7 business days or refuses to honour your cancellation, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC has authority over subscription services and automatic billing practices. Complaints are free and your case is investigated at no cost to you.
Reviews and real experiences from nigerian sittercity users
Sittercity maintains a rating of approximately 4.5 out of 5 stars across platforms. However, cancellation and billing experiences vary. Nigerian users frequently praise the caregiver quality and safety features but express frustration with hidden renewal fees and difficult cancellation processes. Stopee has tracked feedback indicating that users who cancel via the website report faster processing than those who attempt app-based cancellations.
Several Nigerian parents report that contacting support directly within 48 hours of discovering unwanted charges resulted in refunds, even though the official policy claims non-refundable fees. This suggests Sittercity may negotiate in individual cases, especially for billing errors.
Summary and your next move
Cancelling Sittercity requires you to choose the correct method (website, App Store, or Google Play), follow clear steps, and monitor your bank account afterwards. You retain consumer rights under Nigeria's Federal Competition and Consumer Protection Act 2018, which protects you against unfair automatic renewal and hidden charges. If Sittercity refuses to cancel or continues charging you after cancellation, escalate to the FCCPC.
Stopee has helped thousands of Nigerian consumers cancel unwanted subscriptions, reclaim their money, and understand their rights. Your cancellation is important, and you deserve a smooth, transparent process. Use this guide, follow the step-by-step instructions that match your sign-up method, keep your confirmations, and monitor your account. If you encounter resistance, Stopee encourages you to document everything and file a complaint with the FCCPC - you are protected by law.
Visit stopee.com today to explore more cancellation guides and consumer protection resources tailored for Nigeria. Stopee stands with you.