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Cancel Salehoo: The Right Way
How to cancel SaleHoo in nigeria and reclaim your investment
Understanding SaleHoo and why you might want to cancel
SaleHoo is an online supplier directory and dropshipping platform built for entrepreneurs and e-commerce sellers across Africa and beyond. The service combines a vetted supplier database with market research tools and educational resources to help you launch or scale an online business. You subscribe to access directories, supplier contacts and dropshipping integrations, or purchase one-time training courses.
If you signed up for SaleHoo in Nigeria and now want to cancel, you're making a smart decision to protect your money. Whether the platform didn't deliver what you expected, you found a better alternative, or your business priorities changed, Stopee is here to guide you through every cancellation step. Getting out should be straightforward; armed with the right process and timelines, you can avoid unnecessary charges and recover any money you're entitled to.
Who uses SaleHoo and how subscriptions work
SaleHoo serves dropshippers, resellers and online merchants hunting for reliable suppliers and product ideas. You access the platform through the web, or sometimes via app integrations through Apple's App Store or Google Play, depending on how you signed up. Each subscription method carries its own cancellation route, so knowing where you subscribed matters when you're ready to stop.
Common reasons nigerian users cancel
Users in Nigeria frequently cancel because supplier quality fell short of expectations, the platform's tools didn't match their workflow, or they discovered cheaper or more feature-rich alternatives. Others reach the end of a promotional period and decide the renewal cost isn't worth it, or they realised dropshipping isn't their business model. Whatever your reason, Stopee recognises that cancelling should never feel punishing or deliberately obscured.
Your consumer rights in nigeria and what they protect
Nigeria's Federal Competition and Consumer Protection Act (FCCPA, 2019) gives you fundamental rights when you buy digital services like SaleHoo subscriptions. Understanding these protections empowers you to cancel confidently and chase refunds if the company refuses.
Rights under the FCCPA and when they apply
The FCCPA mandates that traders (including online platforms) must supply goods and services of merchantable quality and fit for the purpose you made clear. If SaleHoo's directory is outdated, supplier contacts don't respond, or market research tools malfunction, the platform has breached this duty. You have the right to cancel and request a refund if the service fails to deliver what was advertised.
You also enjoy the right to transparent pricing and clear terms before purchase. If SaleHoo's cancellation terms were hidden, vague, or buried in jargon, that violates the transparency requirement under the FCCPA. The Act also protects you against unfair contract terms-automatic renewal charges that occur after you've requested cancellation, or charges applied without your consent, are unfair and may be void.
Who to escalate to if SaleHoo refuses to help
If SaleHoo ignores your cancellation request, blocks your refund without valid reason, or continues charging after you've cancelled, contact the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC investigates complaints against traders who violate the FCCPA and can compel refunds or punish the company. Document all your emails, screenshots of charges, and cancellation requests before escalating. Stopee recommends keeping a dated record of every communication, as the FCCPC will ask for evidence of your dispute.
How to cancel SaleHoo step by step
Cancelling SaleHoo depends entirely on how you signed up-web direct, Apple App Store, or Google Play each follow a different path. This section breaks down each method so you cancel the right way on your first try.
Cancel a direct web or desktop subscription
If you signed up directly on SaleHoo's website using your email and payment method, follow these steps to cancel and stop future charges.
- Email SaleHoo support at support@salehoo.com and write a clear subject line: "Cancellation Request-[Your Account Email]."
- In the email body, confirm your full name, email address linked to your account, and the subscription plan you want to cancel (for example, "Dropship Basic Monthly").
- Keep the message brief and professional-no need for lengthy explanations, though mentioning your reason helps support process your request faster.
- Alternatively, use SaleHoo's live chat feature during business hours (typically 9 am to 5 pm US Eastern Time) to request immediate cancellation assistance.
- Log into your SaleHoo account, navigate to the help or support section, and initiate a live chat session.
- Tell the agent you want to cancel your subscription and provide your account email.
- If you prefer a phone call, ring SaleHoo's US support team at +1 213 839 6836.
- Have your account email and subscription plan details ready when you call.
- Ask for written confirmation of your cancellation request via email after the call ends.
- Critical timing: Submit your cancellation request at least 48 hours before your next automatic renewal date.
- If today is the 10th and your renewal is on the 12th, you're cutting it close-email immediately or call today.
- If you miss the 48-hour window, SaleHoo may process the renewal charge, but you can still request a refund within 60 days.
- After sending your cancellation request, wait for a confirmation email from SaleHoo within 24 hours.
- Save this email as proof of your cancellation request.
- If you don't hear back within 24 hours, follow up via email or live chat.
Cancel an apple app store subscription
If you subscribed to SaleHoo through Apple's App Store on your iPhone or iPad, you must cancel through Apple's settings, not through SaleHoo itself.
- On your iPhone or iPad, open the Settings app and tap your name at the top.
- Tap "Subscriptions" (you may need to scroll down or look under "Media & Purchases").
- Find and tap "SaleHoo" from the list of active subscriptions.
- Tap "Cancel Subscription" and confirm.
- Apple will ask you to confirm the cancellation and may offer a discount to keep you subscribed-decline unless you want to stay.
- You'll see a message saying your subscription ends on a specific date (your current paid period's end date).
- You keep full access until that end date; Apple will not charge you after.
- Pro tip: Screenshot the cancellation confirmation and save it. If Apple charges you again by accident, you'll have proof you cancelled.
Cancel a google play subscription
If you subscribed through Google Play on an Android device, cancel directly through your Google Play account.
- Open the Google Play Store app on your Android phone or tablet.
- Tap the account icon (profile picture) in the top right corner and select "Manage your Google Account."
- Navigate to the "Subscriptions" tab (swipe to find it if necessary).
- Tap "SaleHoo" from your active subscriptions list.
- Tap "Cancel Subscription" and confirm your choice.
- Google will show your subscription's end date-you keep access until then.
- Save a screenshot as proof of cancellation and check your Google Play payment history the following month to confirm no new charge appeared.
What happens to your access and billing after you cancel
Knowing what to expect after you submit a cancellation request removes confusion and helps you spot problems early. This section covers billing, access and your data.
Effect on your billing and future charges
Once SaleHoo processes your cancellation request, automatic renewals stop immediately. No new charges will be applied to your payment method after your current paid period ends. If you cancelled via Apple or Google, their systems block future recurring payments on their end.
Warning: If you missed the 48-hour window before renewal and were charged for the next period, that charge may not reverse automatically. You'll need to request a refund within 60 days. Check your payment method (credit card or bank statement) 3 to 5 days after your expected renewal date to confirm no charge occurred.
Access to your account and tools during the paid period
You retain full access to SaleHoo's supplier directory, market research tools and community features for the remainder of the period you've already paid for. If your annual subscription renews on the 15th of next month but you cancel today, you can use the platform until the 14th.
After the paid period expires, your login will no longer work and you'll be locked out of the directory and tools. SaleHoo may retain your account data (emails, searches, saved suppliers) on its systems according to its privacy policy, but you won't be able to access it without resubscribing.
Data retention and account closure
SaleHoo does not automatically delete your account details when you cancel. If you want complete removal of your personal data, contact support at support@salehoo.com and explicitly request account closure and data deletion. Reference Nigeria's data protection laws-the Nigeria Data Protection Regulation (NDPR) gives you the right to request erasure of your personal information. Document this request with a screenshot or email confirmation.
Refunds: what you're entitled to and how to claim
SaleHoo's stated refund policy is generous on paper, but real-world claims sometimes hit delays or denials. This section shows you how to navigate the policy and escalate if the company refuses.
The 60-day money-back guarantee for subscriptions
SaleHoo advertises a 60-day full refund policy: if you're unsatisfied with your subscription, contact support within 60 days of signup and you'll receive your money back, no questions asked. This is a strong protection and covers the most common reason Nigerians cancel-discovering the platform doesn't match their needs.
To claim your refund, email support@salehoo.com with the subject "Refund Request-[Your Account Email]." Include your account email, the subscription plan you purchased, the date you signed up, and your reason for the refund request. Keep your message factual: "The supplier directory was outdated and contacts didn't respond" is stronger than vague complaints.
Pro tip: SaleHoo may ask you to answer a feedback survey before processing the refund. Comply with this-it speeds up approval. Once approved, refunds typically post to your original payment method within 7 to 14 days, depending on your bank.
Refunds for non-subscription products and exceptions
If you purchased a one-time training course or market research report, the 60-day guarantee still applies, but refunds are processed within 30 days of your cancellation request. You must cancel before SaleHoo confirms your order, or within 30 days of order confirmation if you've changed your mind.
If you were charged for a renewal period after requesting cancellation-because you missed the 48-hour window or your cancellation request was lost-you have a refund claim. Contact SaleHoo support with evidence (screenshots of your cancellation request email, bank statement showing the charge, and your original subscription agreement). Be persistent: some users report delays of 2 to 4 weeks before a refund for a wrongful renewal charge is processed.
Warning: Some users report that SaleHoo's support team initially denies refunds for unsubstantiated reasons (e.g., "you used the service too much to qualify"). If this happens to you, reply professionally citing the 60-day guarantee in their Terms of Use and ask for a supervisor review. If SaleHoo continues to refuse, escalate to the FCCPC with your evidence-the commission has compelled refunds in similar cases.
SaleHoo pricing plans and what you're paying for
Understanding SaleHoo's pricing structure helps you decide whether to cancel or renegotiate your plan. The platform offers annual, monthly and lifetime options across two main product lines: the Directory (supplier contacts and research) and Dropship (integrated import tools).
Current SaleHoo subscription plans
| Plan | Price (NGN, approx.) | Billing Period | What you get |
|---|---|---|---|
| Directory Annual | ₦28,500-36,000 | Annual | Supplier directory, market research labs, community access |
| Directory Lifetime | ₦54,000 one-time | One-time | Lifetime directory and tool access (no renewal charges) |
| Dropship Basic Monthly | ₦11,500 | Monthly | 500 product imports/month, personal support, 1 user account |
| Dropship Basic Annual | ₦115,000 | Annual (best value) | Same features, paid once per year |
| Dropship Plus Monthly | ₦25,000 | Monthly | 5,000 imports/month, multi-user accounts, priority support |
| Dropship Plus Annual | ₦250,000 | Annual | Same features, annual billing discount |
Pro tip: If you're committed to dropshipping, the annual plan always costs 15-20% less than paying monthly. However, if you're testing SaleHoo for the first time, start monthly so you can cancel guilt-free within 60 days if it's not right for you.
Common mistakes that prevent successful cancellations
Cancelling a subscription should be simple, but SaleHoo's structure makes it easy to take the wrong step and end up with extra charges or ignored cancellation requests. Learning these traps now saves you stress and money.
Missing the 48-hour cancellation window
This is the number-one reason cancellations fail. SaleHoo requires at least 48 hours' notice before your renewal date to prevent the next charge. If you email on the 10th and your renewal is the 12th, you've already missed the window-the charge will likely process, and you'll spend weeks getting a refund.
Mark your renewal date in your phone calendar right now and set a reminder for 3 days before. If you can't remember, log into your SaleHoo account and check the billing section for your next renewal date, then work backward.
Contacting the wrong support channel and getting lost
Some users email SaleHoo but send their cancellation request to a sales inbox instead of support@salehoo.com, and their message vanishes. Others try the live chat, get a non-committal response, and assume they're cancelled when they're not. Always use support@salehoo.com for cancellations, follow up with a live chat or phone call if you don't hear back within 24 hours, and save every confirmation email.
Cancelling through the app when you subscribed on the web
Some users try to cancel their web subscription via the mobile app-it doesn't work, and they think they're cancelled when they're not. Match your cancellation method to your signup method: web signup equals email/chat/phone cancellation; App Store equals Apple Settings; Google Play equals Google Play Settings.
Forgetting to request a refund within 60 days
The 60-day money-back guarantee is your safety net, but it expires. If you cancel on day 75, SaleHoo will reject a refund claim. Check the date you signed up, count 60 days forward, and submit any refund request well before that deadline. If you're close to the deadline, send your refund request immediately, even if you're still considering whether to cancel.
Checklist: before and after you cancel SaleHoo
Use this checklist to ensure nothing falls through the cracks from cancellation through refund confirmation.
Before you submit your cancellation
- Find your SaleHoo account renewal date (check your email receipt or account settings).
- Calculate whether you're within the 48-hour cancellation window (if not, accept you may be charged once more).
- Check how you signed up: web direct, Apple App Store, or Google Play.
- Prepare your account email, subscription plan name, and signup date.
- Note whether you want to claim the 60-day refund guarantee and whether you're within the 60-day window.
- Screenshot your current billing status and any charges from the last 90 days as backup evidence.
After you submit your cancellation
- Save the confirmation email from SaleHoo or your screenshot of the cancellation confirmation.
- If cancelling via Apple or Google, take a screenshot of the "Subscription ended" message.
- Check your bank statement or credit card 3 to 5 days after your expected renewal date to confirm no new charge.
- If a charge appears despite cancellation, take a screenshot and file a dispute with your bank immediately (you have up to 90 days in most cases).
- If you requested a refund, expect it within 7 to 14 days; if it hasn't arrived after 21 days, email support to follow up.
- Keep all emails and screenshots in one folder for at least 6 months-you may need them to escalate to the FCCPC.
Why you should cancel if SaleHoo isn't working for you
The subscription economy thrives on inertia: people forget to cancel and keep paying for services they don't use. SaleHoo betting that you'll do the same doesn't mean you have to. If the supplier directory doesn't meet your standards, if the community is inactive, or if the cost simply doesn't justify the value you're getting, cancellation is the right move.
Stopping a subscription isn't failure-it's a data point. You've learned that SaleHoo isn't the right fit for your business, and you're freeing up money to spend on tools that work better for you. Nigeria's market for e-commerce tools is growing; cancelling one service makes room for another that might serve you better. Stopee has helped thousands of consumers cancel subscriptions they no longer valued, and most report feeling relief and control once the process is complete.
How to escalate a dispute with SaleHoo to the FCCPC
If SaleHoo refuses to cancel your subscription, blocks your refund, or continues charging after you've requested cancellation, the FCCPC is your enforcement tool.
Filing a complaint with the federal competition and consumer protection commission
Visit the FCCPC's online portal (fccpc.gov.ng) and file a formal consumer complaint. Attach copies of your cancellation request emails, screenshots of charges, bank statements showing disputed transactions, and any responses (or lack of responses) from SaleHoo. Include your account email, the dates of all transactions, and a clear description of what went wrong: "Requested cancellation on [date] via email to support@salehoo.com but was charged again on [date]."
The FCCPC typically responds within 30 days and may investigate SaleHoo's practices if your complaint aligns with a pattern of violations. If the commission finds merit in your case, it can order SaleHoo to refund you and may impose fines on the company for breaching the FCCPA. Stopee recommends keeping your FCCPC complaint number and reference documents safe-this number is your proof of escalation if you ever need to pursue the dispute in court.
Disputing charges through your bank
If SaleHoo refuses to refund a wrongful charge, contact your bank immediately (within 90 days of the charge) and file a dispute or chargeback claim. Provide your bank with your cancellation request email, the FCCPC complaint reference (if you've filed one), and a clear explanation: "I cancelled this subscription on [date] but was charged on [date]." Most Nigerian banks process disputes within 30 to 60 days and will reverse the charge if your evidence is strong.
Contact information and cancellation address
Keep these contact details handy for your cancellation and any follow-up disputes.
SaleHoo support and corporate contacts
- Email: support@salehoo.com (primary contact for cancellations and refunds)
- Phone: +1 213 839 6836 (US-based support line; ring during 9 am to 5 pm US Eastern Time)
- Live chat: Available on SaleHoo's website during business hours
- Corporate office (US): SaleHoo's registered US address for formal correspondence (available in their Terms of Use)
- Alternative address (New Zealand): PO Box address listed on their website for postal cancellation requests (use this as a backup if email fails)
Escalation contacts in nigeria
- FCCPC website: fccpc.gov.ng (file complaints online)
- FCCPC telephone: Contact details available on their website for urgent issues
- Your bank's dispute resolution team: Contact the customer service number on the back of your card for chargeback or dispute filing
Cancelling SaleHoo doesn't have to be a battle. Armed with the right steps, timelines and escalation contacts, you control the process. Stopee is committed to ensuring Nigerian consumers understand their rights and know exactly how to reclaim money from platforms that aren't delivering. If you follow this guide, submit your cancellation request within 48 hours of your renewal date, and document every step, you'll cancel cleanly and, if entitled, secure your refund. Your money is yours-make sure you get to keep it.