Manage Salehoo

How to cancel salehoo and avoid the trap of auto-renewal charges in the philippines

What salehoo is and why you may want to cancel

Salehoo is a subscription-based supplier directory and dropshipping platform designed for online sellers on Shopify, Amazon, and similar e-commerce channels. You pay Salehoo recurring fees to access supplier listings, product research tools, training courses, and store integrations rather than physical products. The service is operated by Salehoo Group Limited, based in Christchurch, New Zealand, and governed by New Zealand law, which affects how billing and auto-renewal work.

Many users in the Philippines sign up thinking they are making a one-time purchase, only to discover automatic charges hitting their accounts months later. This happens because Salehoo clearly states in its terms that "Salehoo may make periodic charges relating to your subscription without further authorization from you." Understanding this upfront protects your wallet and helps you make an informed decision about whether the service is right for you.

How salehoo charges work and the trial-to-paid trap

Salehoo offers a 7-day trial for PHP 56 (approximately USD 1.00). After this trial period ends, your subscription automatically renews at approximately PHP 506 per month if billed annually, or higher if you choose monthly billing. The gap between the low trial price and the full subscription cost is where most cancellations happen-users forget to cancel within the 7-day window and then face unexpected charges.

If you entered through a promotional offer or signed up via an affiliate link, your pricing may differ. Always check your account settings to confirm your exact renewal date and the amount you will be charged. This is your first line of defense against unwanted billing.

What you actually get with salehoo

The Starter plan includes a Shopify course, access to one Shopify store connection, up to 200 product imports per month, and limited supplier contacts. The Pro and Enterprise plans add multiple store connections, higher import limits, and broader course access. If you are no longer using these tools or have found cheaper alternatives like Spocket, Doba, or Oberlo, cancellation makes financial sense.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel a subscription and request a refund if the service fails to meet its advertised standards, if you were misled about charges, or if you cancel within a reasonable cooling-off period from when you discovered unexpected charges.

The Consumer Act also requires that companies operating in or serving Philippines consumers respect your right to cancel without unreasonable penalties. If Salehoo refuses to cancel your account or continues billing after you request cancellation, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. Keep all email confirmations, screenshots of your account, and payment receipts as evidence.

When to involve the DTI consumer protection group

If Salehoo ignores your cancellation request, continues charging you after you cancel, or refuses to process a refund you believe you are owed, the DTI Consumer Protection Group can intervene on your behalf. You can file a complaint online at www.dti.gov.ph or visit your nearest DTI regional office. Salehoo's status as a foreign company does not exempt it from complying with Philippine consumer protection law if it accepts payment from Philippine residents.

Methods to cancel salehoo

Salehoo does not offer a simple self-service cancellation button in your account dashboard. You must contact their support team directly through one of three verified channels: live chat during support hours, email, or postal mail to their Christchurch headquarters. Each method has different response times and varying levels of confirmation reliability.

Live chat and support channels

Salehoo offers live chat support Monday to Friday, 11 am to 7:30 pm New Zealand time. Depending on daylight savings, this window falls roughly between early morning and afternoon in the Philippines, so plan your timing accordingly. Live chat gives you immediate confirmation that your request has been received, but support staff may ask you questions about why you are canceling or offer you discounts to stay-be firm in your decision.

Pro tip: Request a written confirmation of your cancellation via email immediately after your live chat session ends. Do not rely on the chat transcript alone.

Email support for cancellation

You can also email your cancellation request directly to Salehoo's support inbox. Email provides a documented record but typically takes 24 to 48 hours for a response. Include your account email, full name, and the exact date you want your cancellation to take effect.

Postal mail and formal written notice

For cancellations via registered mail, you have multiple address options depending on your situation. Send your cancellation letter to the address most relevant to your circumstances (detailed in the final section of this guide). Postal mail is slower but creates an undeniable paper trail if you need to escalate to the DTI or dispute a charge with your bank.

How to cancel salehoo step-by-step

Follow these steps in order to cancel your Salehoo subscription without getting billed again.

Steps for canceling via live chat

1. Log into your Salehoo account at salehoo.com
   • Go to the Help or Support section
   • Look for the live chat widget (usually in the bottom right corner)
   • Confirm the current time in New Zealand to ensure support is online
2. Open a live chat session and state your intention clearly
   • Say: "I want to cancel my subscription effective immediately" or your preferred date
   • Have your account email and full name ready
   • Do not engage with discount offers unless you genuinely want to pause instead of cancel
3. Ask the support agent to confirm your cancellation in writing
   • Request they send you a confirmation email with the cancellation date
   • Take a screenshot of the chat conversation
   • Note the agent's name and the exact time of your interaction
4. Wait for the confirmation email within 24 hours
   • If you do not receive it within one business day, follow up by email
   • Forward your screenshot of the live chat to support
5. Check your account one week later to confirm access has been removed
   • Log in and verify you no longer have active subscription features
   • Monitor your bank or credit card for any unexpected charges
6. If a charge appears after cancellation, contact your bank immediately
   • Request a chargeback and provide your cancellation confirmation as evidence
   • File a complaint with the DTI as backup

Steps for canceling via email

1. Compose a formal email to Salehoo support
   • Subject line: "Subscription Cancellation Request - [Your Account Email]"
   • Body: Include your full name, account email, current plan name, and the date you want cancellation to take effect
   • Keep the tone professional and factual
2. Send the email from the address associated with your Salehoo account
   • This makes it easier for support to verify your identity
   • Use a mail provider that logs sent messages (Gmail, Outlook)
3. Wait for a response within 48 hours
   • Check your spam folder in case the reply is misdirected
   • Support will typically confirm the cancellation and provide an effective date
4. If you receive a response offering alternatives, reply with one sentence: "I confirm I want to proceed with full cancellation effective [date]."
   • This closes the loop and creates a second documented exchange
5. File the confirmation email in a dedicated folder for future reference
   • You may need this as proof if a charge appears unexpectedly

Steps for canceling via registered mail

1. Prepare a formal cancellation letter using the template below
   • Include your full name, account email, subscription start date, and current plan
   • State: "I hereby request cancellation of my Salehoo subscription effective [specific date]."
   • Sign and date the letter
2. Send the letter via registered mail (post office registered option)
   • This creates a delivery confirmation with a tracking number
   • Costs approximately PHP 50 to 100 for domestic tracking
   • Use the international address listed in the final section
3. Keep your proof of posting receipt
   • Note the tracking number and date sent
   • This becomes your timestamp proof of cancellation intent
4. Wait 10 to 14 business days for Salehoo to acknowledge receipt
   • You may also receive an email confirmation
   • If not, follow up with a second email referencing your postal date and tracking number
5. Verify cancellation in your account after 21 days
   • Check that your subscription features are no longer active
   • Confirm no charges appear on your statement

Understanding your refund options and timing

Salehoo does not clearly advertise a refund policy on its public pages. However, under the Consumer Act of the Philippines, you may be entitled to a refund if you cancel within a reasonable period and the service has not been substantially used. A 7-day trial period that jumps to full pricing is legally considered an area of consumer vulnerability, and the DTI has supported refund claims in similar situations.

Warning: Do not expect automatic refunds after cancellation. You must specifically request a refund when you cancel, and you should do so in writing (email or registered mail) so you have proof of your request.

Timing your refund request

If you cancel within 7 to 14 days of signing up, include a refund request with your cancellation. If more than 30 days have passed, a refund is less likely but not impossible-state your reason clearly (e.g., "Service did not meet advertised standards" or "I was misled about recurring charges"). Salehoo will likely deny a refund if you have used the platform extensively, so this is your one shot to make a case.

Common mistakes that delay or prevent cancellations

Canceling a subscription can feel stressful, especially when charges have already appeared on your account. Take a breath: most of these mistakes are easy to avoid with the right preparation.

Forgetting to cancel before auto-renewal

The most common mistake is letting the trial period expire without requesting cancellation. If you sign up for the PHP 56 trial on the 1st of the month, your renewal date is 7 days later. If you cancel on day 8, you will still be charged because the subscription already renewed. Mark your calendar or set a phone reminder for day 5 to cancel in time.

Relying on chat alone without written confirmation

Live chat is convenient but ephemeral. Support staff may tell you "Your cancellation is complete," but without an email confirmation, you have no proof if a charge appears later. Always ask for written confirmation via email and save that email permanently.

Canceling through the wrong support channel

Some users try to cancel through billing support or account settings that do not exist. Salehoo requires you to contact support directly; there is no self-service cancellation button. Do not waste time searching for one-go straight to live chat or email.

Not checking your account one week after cancellation

Salehoo sometimes delays deactivating accounts, leaving users uncertain whether the cancellation actually worked. Log in a week after you cancel to confirm that subscription features are gone. If you still see an active plan, send a follow-up email immediately.

What happens after you cancel salehoo

Once your cancellation is processed, you lose access to your Salehoo account and all its tools. Before that happens, extract any data you need-supplier notes, course materials, or product research. Salehoo does not guarantee data retention after cancellation, so do not assume you can retrieve this information later.

Data backup before final cancellation

Log into your account and download or screenshot any supplier information, course progress, or notes you want to keep. Some users export their supplier contacts to a spreadsheet. Do this immediately after you request cancellation so you have time to recover the data if support takes several days to process your request.

Monitoring your bank account

Watch your credit card or bank statement for 60 days after cancellation. Salehoo sometimes processes final or delayed charges up to one billing cycle after cancellation is confirmed. If an unexpected charge appears, contact your bank within 10 days to dispute it. Provide your cancellation confirmation as evidence.

Finding alternative supplier platforms

If you are canceling Salehoo because the cost is too high or features do not meet your needs, alternatives include Spocket, Doba, and Oberlo. Each platform has different supplier networks, pricing models, and integration options. Research which one aligns with your business model before signing up to a new service.

Pricing comparison and why cancellation makes sense

Understanding what you are paying for helps you decide whether to cancel or continue.

Note: All prices shown are approximate conversions from USD to PHP and may vary with exchange rates and regional promotions. Check current pricing on each platform's website.

Cancellation checklist and timeline

Use this checklist to ensure you do not miss any step in the cancellation process.

How stopee helps you cancel with confidence

Canceling a subscription service can feel overwhelming, especially when you are juggling multiple platforms and unexpected charges. That is where Stopee comes in. Stopee (stopee.com) specializes in helping consumers in the Philippines cancel subscriptions, request refunds, and understand their consumer rights under Philippine law.

Stopee provides step-by-step guidance tailored to your specific service-whether it is Salehoo or dozens of other platforms. The Stopee team has helped thousands of consumers recover money from unwanted charges, escalate disputes to the DTI, and avoid auto-renewal traps in the future. If you get stuck at any point in the cancellation process, Stopee can guide you through your next steps and help you access the support you deserve.

Whether you are canceling because the service is too expensive, you have found a cheaper alternative, or you simply discovered the hidden auto-renewal clause, Stopee is here to empower you. Visit Stopee.com today to explore your cancellation options and connect with a consumer advocate who understands the frustration of surprise charges.

Contact address for salehoo cancellations

If you choose to send a formal cancellation notice by registered mail, use one of these verified addresses depending on your situation.

Primary headquarters address (Christchurch, new zealand)

Salehoo Group Limited
Level 2, 105 Blenheim Road
Christchurch 8013
New Zealand

Use this address for formal legal notices and cancellations. Mail to this address is processed by the company's legal and compliance team, making it the most reliable option for cancellations that may later require DTI escalation.

Registered office via BDO christchurch

If the main address is unresponsive, you can also send cancellation notices to Salehoo's registered office through their accountants. Request current contact details via email to support and ask them to confirm the registered office address. This acts as a backup channel if primary channels fail.

Asia-Pacific mailing address

For Asia and Pacific region inquiries, Salehoo maintains a separate PO Box. Ask their support team for this address, as it is sometimes used for regional cancellations. This may reduce processing time if mail is routed through a closer regional hub.

Sample cancellation letter

If you are sending cancellation via post, use this template to ensure your letter is formal and legally clear.

---
[Your Full Name]
[Your Street Address]
[Your City, Province, Postal Code]
[Your Email Address]
[Your Phone Number]

[Date]

Salehoo Group Limited
Level 2, 105 Blenheim Road
Christchurch 8013
New Zealand

Re: Subscription Cancellation Request

Dear Salehoo Support Team,

I hereby request immediate cancellation of my Salehoo subscription effective [specific date: today's date or desired cancellation date]. My account is registered under the email address [your account email] and my full name is [your full name].

I am requesting this cancellation because [optional: briefly state reason]. Please confirm receipt of this cancellation request and provide written acknowledgment of the cancellation date within 10 business days.

I also request a refund of any charges incurred after this cancellation date and clarification of my refund eligibility under Philippine consumer protection law.

Please send confirmation of cancellation to the email address provided above.

Yours faithfully,
[Your Signature]
[Your Printed Name]
---

Send this letter via registered mail and keep your proof of posting receipt. The formal tone and clear language make it difficult for Salehoo to claim they did not understand your intent.

Final takeaway: you have the power to cancel

Canceling Salehoo is straightforward once you understand the process and your consumer rights. You are not locked in forever, auto-renewal traps are legal but challengeable, and you have multiple channels to cancel. The most important step is taking action before your next billing date-the cost of inaction is a charge you did not want.

Whether you cancel via live chat, email, or registered mail, document everything and follow up if needed. If Salehoo refuses to cancel or continues charging you, the DTI Consumer Protection Group stands behind you. Stopee has helped thousands of consumers in the Philippines navigate exactly this situation and come out on top. Visit Stopee.com to explore your cancellation options, understand your consumer rights, and take back control of your subscriptions today.