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Cancel Getresponse: The Right Way
How to cancel GetResponse in nigeria: your step-by-step guide and refund rights
What GetResponse is and why you might need to cancel
GetResponse is an email marketing and marketing automation platform that helps businesses create campaigns, landing pages, and automated workflows. It appeals to small business owners, freelancers, and entrepreneurs across Nigeria who want to build customer relationships without expensive software.
The service offers both a free tier and paid plans, plus a 14-day trial of premium features so you can test it before committing money. You might decide to cancel for many reasons: budget constraints, switching to a competitor, low email engagement, or simply discovering the tool doesn't match your workflow. Whatever your reason, Stopee is here to guide you through cancellation with clarity and confidence.
Core features of GetResponse
The platform includes a drag-and-drop editor for creating emails and landing pages, autoresponders that send messages automatically, list management tools, and detailed analytics to track campaign performance. GetResponse also integrates AI capabilities to help you write content faster, which appeals to busy entrepreneurs managing multiple channels.
Because GetResponse offers both free and paid plans, you may have started on the free version and upgraded to a paid tier. Understanding which subscription you hold is your first step toward cancelling smoothly.
When to cancel GetResponse
Cancel GetResponse if you're not seeing a return on your investment, if you've found a better-suited platform, or if budget pressure forces you to cut subscriptions. You should also cancel if you signed up for the 14-day trial and decide premium features don't justify the cost after the trial period ends.
GetResponse pricing and plans in nigeria
GetResponse pricing varies by plan, billing period, and payment platform. Below is a snapshot of typical pricing to help you understand your subscription cost and calculate what you'll save by cancelling.
Available plans and pricing
| Plan name | Monthly cost | Annual cost | Best for |
|---|---|---|---|
| Basic Plan | ₦6,500 (approx) | ₦65,000 (approx) | Solo entrepreneurs starting email marketing |
| Email Marketing Plan | ₦12,000 (approx) | ₦120,000 (approx) | Growing email lists with advanced features |
| Marketing Automation Plan | ₦18,500 (approx) | ₦200,000 (approx) | Complex workflows and segmentation |
| E-commerce Plan | ₦25,000 (approx) | ₦280,000 (approx) | Online shops with product integration |
| Free Plan | Free | Free | Testing or minimal email needs |
Pro tip: Prices shown are approximate conversions from GetResponse's official EUR pricing. Your actual charge in Nigerian Naira depends on the exchange rate at the time of billing, your payment processor, and which store you used (web, App Store, or Google Play). If you pay via App Store or Google Play, you manage cancellation through those platforms, not GetResponse directly.
Monthly vs. annual billing and refund implications
If you chose annual billing, you've paid a larger upfront amount and may feel more motivated to cancel if the service isn't working out. If you're on monthly billing, cancelling costs you less total money but requires disciplined account monitoring so you don't forget and get charged again.
How to cancel GetResponse: step-by-step instructions
Cancelling GetResponse depends on where you subscribed. If you signed up directly on the GetResponse website, you cancel via your GetResponse account. If you subscribed through Apple App Store or Google Play, you must cancel through those platforms instead. Stopee breaks down both pathways so you don't get stuck.
Cancel GetResponse via web browser (direct subscription)
This method applies if you signed up at getresponse.com and paid with your card directly. Cancellation is not available in the mobile app, so use a computer or browser on your phone.
- Open a web browser and go to getresponse.com.
- Sign in with your email address and password.
- If you've forgotten your password, click "Forgot password?" and follow the reset email.
- Once logged in, navigate to Profile (usually in the top right corner or sidebar menu).
- Click on Billing or Account Settings.
- Look for a section showing your current subscription and payment method.
- Find and click "Cancel subscription" or "Cancel my plan".
- GetResponse may ask you why you're leaving; you can provide feedback or skip this step.
- You might see retention offers (discounts or free trial extensions); ignore these if you're certain you want to cancel.
- Click "Cancel my account" or "Confirm cancellation" to finalize.
- Cancellation is processed immediately; you'll see confirmation in your account.
- Check your email for a cancellation confirmation message from GetResponse.
Warning: Some users report that GetResponse does not immediately remove billing information from their account. After cancellation, log back in after 24 hours to confirm your subscription status shows "Cancelled" or "Inactive." This protects you if a system glitch causes a phantom charge.
Cancel GetResponse subscriptions bought via apple app store
If you subscribed through the App Store, Apple manages your subscription, not GetResponse. You must cancel through your Apple ID.
- On your iPhone or iPad, open Settings.
- Tap your name at the top, then select Subscriptions.
- Find GetResponse in the list.
- Tap GetResponse and select "Cancel Subscription".
- You may see a retention screen with offers; choose to cancel anyway.
- Confirm cancellation.
- Your subscription ends at the next billing date; you keep access until then.
- You'll receive a confirmation email from Apple.
For detailed Apple support, visit Apple's official subscription management page at support.apple.com/en-us/HT202039. Warning: GetResponse cannot refund or cancel App Store subscriptions directly. You must go through Apple, or your cancellation won't take effect.
Cancel GetResponse subscriptions bought via google play
If you subscribed through Google Play on Android, Google manages your subscription. You cancel through your Google Play account.
- On your Android device, open Google Play Store.
- Tap your profile icon in the top right corner.
- Select Subscriptions or Manage subscriptions.
- Find and tap GetResponse.
- Tap "Cancel subscription".
- Google will ask if you want to continue; confirm cancellation.
- Your subscription ends at the next billing date.
- You retain access to paid features until your billing period closes.
- Google sends a confirmation email.
For further help, visit Google Play's official subscription support at support.google.com/googleplay/answer/7018481. Pro tip: Keep screenshots of your cancellation confirmation from Google Play. If a charge appears later, you have proof you cancelled, which strengthens any dispute claim.
What happens after you cancel GetResponse
Cancellation has immediate and long-term consequences for your account, data, and access. Understanding what Stopee covers here helps you prepare and avoid surprises.
Immediate effects: access and future charges
When you cancel, GetResponse stops all future automatic renewals right away. If your next billing date was tomorrow, that charge will not happen. However, any amount already billed before you cancelled remains your responsibility. You are not refunded for the current billing period, even if you cancel on day one.
Your access to premium features may continue until the end of your current billing cycle, depending on GetResponse's terms. Log in after cancellation to confirm whether your account reverts to the free plan or goes inactive.
Data retention and account restoration
GetResponse stores your data for a limited time after cancellation. If you paid for a premium account, you can restore it within 120 days and recover your data (email lists, campaigns, contacts, automation workflows) as it existed at the time you cancelled. Free accounts may be restored within 30 days if you change your mind.
If you restore your account after cancellation, your data is recovered subject to GetResponse's policies, but there is no guarantee all data persists indefinitely. If you need your email list or campaign history, export this data before cancelling. Download your contact list and save campaign templates locally so you have a backup independent of GetResponse's systems.
Your GetResponse account after premium access ends
Once your premium subscription ends and you don't restore it, your account may downgrade to the free tier or remain inactive. The free GetResponse plan is always free and does not require a credit card, so you can keep a basic account open indefinitely at no cost if you wish to return later.
Will you receive a refund from GetResponse
This is the question that frustrates most cancelling users. Stopee unpacks GetResponse's refund policy and your consumer rights in Nigeria so you know exactly what to expect and what options you have if you disagree.
Standard refund policy explained
GetResponse operates on a pay-as-you-go model and generally does not issue refunds after billing. If you cancel immediately after a charge posts to your account, you do not get that money back. This is true even if you cancel within 24 hours of payment. The charge is final from GetResponse's perspective.
This policy frustrates users who sign up, realize the service isn't right, and cancel within days. Your money for that month is gone. This is why the 14-day free trial exists: to let you test GetResponse before spending anything.
Exceptions when GetResponse must refund you
Two scenarios exist where GetResponse is obligated to refund or credit you:
- If GetResponse terminates your subscription without cause: GetResponse must provide a pro-rata refund for the unused portion of your prepaid period. For example, if you paid ₦120,000 for annual service and GetResponse cancels your account after 3 months, you're owed a refund for the 9 months remaining.
- If you fall under the Federal Competition and Consumer Protection Act (FCCPA) right to withdraw: Nigeria's consumer protection law grants you a withdrawal right within a limited timeframe. See the consumer rights section below for details.
Pro tip: If GetResponse billed you incorrectly (charged twice, wrong amount, unauthorized charge), contact their support immediately and request a chargeback. Keep all evidence: confirmation emails, screenshots of your account, billing statements.
Your consumer rights when cancelling GetResponse in nigeria
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) protects you as a consumer. Understanding these rights empowers you to push back if GetResponse refuses a legitimate refund or cancellation request.
The right to withdraw under the FCCPA
The FCCPA grants you a withdrawal right for distance contracts (online purchases) within a reasonable timeframe, typically 14 days from the date you receive the service or the contract is concluded. If you cancel GetResponse within this window, you may be entitled to a full refund of your subscription fee, regardless of GetResponse's stated policy.
To invoke this right, you must notify GetResponse in writing (email counts) that you wish to withdraw. Clearly state your account email and the date of purchase. Reference the FCCPA Section on consumer withdrawal rights. GetResponse must acknowledge your request and process your refund within 14 days of receiving your notice.
Protection against unfair contract terms
The FCCPA also prohibits unfair contract terms that heavily favor the business. If GetResponse's cancellation or refund terms are so one-sided that they violate consumer protection principles, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC).
Escalation: filing a complaint with the FCCPC
If GetResponse refuses to honour a legitimate cancellation or refund request, you can file a complaint with the FCCPC (fccpc.gov.ng). The FCCPC investigates unfair business practices and can order companies to refund consumers or cease harmful practices. Include in your complaint:
- Your GetResponse account email and account creation date.
- Dates and amounts of all charges.
- Evidence that you requested cancellation (email screenshots, support tickets).
- GetResponse's refusal or delay in processing your cancellation or refund.
- Any communication from GetResponse regarding your complaint.
Filing with the FCCPC is free and puts pressure on GetResponse to resolve your issue. Stopee encourages you to pursue this avenue if GetResponse is unresponsive, because your money and rights matter.
Common mistakes when cancelling GetResponse
Cancelling feels straightforward, but many users slip into traps that cost them time, money, and frustration. You're not alone if you've made these mistakes; learning from them now protects you.
Forgetting to cancel app store or google play subscriptions
The most common and expensive mistake: you cancel your GetResponse account on the website, but your subscription through App Store or Google Play keeps charging you. Months later, you notice phantom charges and realize you never actually cancelled the app subscription.
Always cancel subscriptions at the source. If you subscribed via App Store, cancel via App Store. If via Google Play, cancel via Google Play. Cancelling only the website account is incomplete.
Cancelling too close to the billing date
If your billing date is tomorrow and you cancel today, GetResponse may have already processed tomorrow's charge. You'll see the cancellation confirmed, but a charge still posts to your card. Contact support immediately with proof of cancellation to request a refund for this errant charge.
Not exporting your data before cancellation
You cancel, intending to restore later, but GetResponse deletes your email list or campaign history before the 120-day restoration window closes (or you lose it when the deadline passes). You've lost months of contact data and marketing content. Export your lists and campaigns to a CSV file or PDF before hitting cancel.
Accepting a "discount offer" instead of cancelling
During cancellation, GetResponse offers a 50% discount or extended free trial. You accept, thinking you'll save money. But you're still committed to a subscription you don't want, and you'll face the same cancellation friction next month. Decline retention offers unless they genuinely solve your problem with the service.
Ignoring cancellation confirmation
You click "Cancel" and assume it's done. But GetResponse's confirmation email goes to spam, or you delete it without reading. Weeks later, another charge appears. You have no proof you attempted cancellation. Save every cancellation confirmation email in a dedicated folder and verify your subscription status in your account within 24 hours of cancelling.
After cancellation: what to do next
Cancelling is the beginning, not the end. Taking these steps after you cancel protects you and prepares you for your next email marketing tool or business decision.
Verify your cancellation in writing
Within 24 hours of cancelling, log back into your GetResponse account and confirm your subscription status shows "Cancelled," "Inactive," or "Free Plan." Take a screenshot. If you cannot log in, email GetResponse support and ask for written confirmation that your account is cancelled and no future charges will occur.
Keep this confirmation email forever. If a charge appears after cancellation, you have proof the cancellation was processed.
Monitor your bank or card statement
For the next two billing cycles (usually 60 days), review your bank or credit card statement carefully. Look for any charges from GetResponse or its payment processor. If an unauthorized charge appears, contact your bank immediately and request a chargeback. Provide your cancellation confirmation as evidence.
Export and backup your data
If you hadn't already, download your contact lists, campaign templates, and automation workflows while you still have access (you may have access through the current billing period). Store these files locally so you have them if you need to migrate to another platform or if GetResponse's systems fail.
Update your business records
If GetResponse was part of your business's martech stack, update your system inventory and team documentation. Inform team members that GetResponse access will be lost on the cancellation date. Set up a new email marketing tool if needed and migrate your contacts before access ends.
Checklist: cancelling GetResponse safely
Use this checklist to ensure you cancel correctly and protect yourself from charges and data loss.
| Task | Deadline | Status |
|---|---|---|
| Identify your subscription source (web, App Store, Google Play) | Before cancelling | ☐ |
| Export your email lists and campaign templates to your computer | Before cancelling | ☐ |
| Cancel your GetResponse subscription via the correct method | Today | ☐ |
| Receive and save cancellation confirmation email | Within 1 hour | ☐ |
| Log in and verify subscription status shows "Cancelled" | Within 24 hours | ☐ |
| Monitor your bank statement for unauthorized charges | 60 days | ☐ |
Contact GetResponse support and legal address
If you need to escalate a cancellation or refund issue, contact GetResponse directly. Stopee provides their primary support channels and registered correspondence address so you can reach them in writing if email support is unresponsive.
GetResponse support contact
- Email support: Check your GetResponse account for the help email address, or visit getresponse.com/support.
- Live chat: Log into your GetResponse account and look for a chat widget in the bottom right corner.
- Phone support: GetResponse's website lists phone numbers for different regions; check their contact page for a Nigeria-friendly number or international line.
GetResponse registered address for formal complaints
If GetResponse does not respond to email or in-app support within 7 days, send a formal cancellation and refund request via registered mail or courier to their legal address (found on their website under "Legal" or "Company" sections). Keep a copy of your letter and proof of delivery.
Pro tip: Even simpler: send your formal complaint to GetResponse via email with "Subject: Formal Notice of Cancellation and Refund Request Under FCCPA" so it's documented and timestamped. CC the FCCPC (info@fccpc.gov.ng) in your email to signal that you're prepared to escalate to Nigeria's consumer regulator if they don't respond within 14 days.
Why stopee exists and how we help you cancel
Thousands of Nigerian businesses and entrepreneurs sign up for software like GetResponse with good intentions, only to find that the tool doesn't fit their workflow, budget, or needs. Many get stuck wrestling with cancellation, confused by app store subscriptions, or frustrated by refund policies that feel unfair.
Stopee exists to close this gap. We've helped thousands of consumers cancel subscriptions, recover refunds, and understand their rights under Nigeria's consumer protection laws. Our mission is simple: make cancellation transparent, straightforward, and empowering so you stay in control of your money and your business.
Whether you're cancelling GetResponse today or saving this guide for later, Stopee is your trusted ally. We provide step-by-step instructions, explain your legal rights, highlight common mistakes, and connect you with escalation paths if a company refuses to honour your cancellation. Your subscription is your choice, and your cancellation is your right. Visit Stopee.com to explore guides for hundreds of other services, learn about your consumer protections, and take back control of your digital life.