Manage Respontika

How to cancel respontika and protect your money in nigeria

Understanding respontika and why you might want to leave

Respontika is a subscription-based relationship coaching platform available through web and mobile app. It delivers personalised coaching, digital content and messaging features depending on which plan you choose. Many Nigerians subscribe for guided communication support and relationship insights, but circumstances change-job changes, budget shifts, or simply realising the service no longer fits your needs.

If you have decided Respontika is no longer for you, you are in the right place. Stopee exists to walk you through cancellation step by step, ensuring you avoid hidden charges, understand your refund rights and keep control of your money. This guide covers every method to cancel, what happens to your access, and how to claim refunds if you qualify.

Who subscribes to respontika

Respontika users typically seek ongoing relationship guidance, personalised coaching interactions and access to expert advice through the platform's mobile or web interface. Subscriptions are purchased directly on Respontika's website or through the App Store (iOS) and Google Play (Android), each with separate billing systems.

Common reasons to cancel

You might cancel because coaching feels less valuable now, you have found another solution, your budget tightened, or you simply want to pause. All of these are legitimate reasons, and your cancellation should be straightforward and cost-free if you act quickly.

Your consumer rights in nigeria under the FCCPA

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) and the Consumer Protection Act give you specific rights when dealing with subscription services. These laws protect you from unfair contract terms, hidden charges and deceptive practices.

Key protections under nigerian law

You have the right to cancel any subscription without penalty if the terms are unclear or if the service fails to deliver as advertised. Respontika must provide clear cancellation instructions, and any refund terms must be transparent and non-exploitative. If you cancel within the stated refund period and the company refuses to refund you, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC) as your enforcement authority.

What happens if respontika refuses to refund you

If Respontika declines a refund you believe you are entitled to, your first step is written contact to their support team with evidence (screenshots, payment receipts, timestamps). If they do not respond within 14 days or refuse unreasonably, you can file a complaint with the FCCPC. Keep all documentation. Additionally, your bank can dispute charges on your debit or credit card if Respontika continues billing after you have cancelled.

How to cancel respontika on the website

Cancelling through the Respontika website is the most direct route and gives you an immediate confirmation record. Follow these steps carefully to ensure your subscription ends without future charges.

Step-by-step cancellation via web

1. Log into your Respontika account using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your Account settings or dashboard (usually found in the top-right menu or profile icon).
   • Look for sections labelled "Subscriptions," "Billing Info," "Plans" or "Membership."
3. Locate your active subscription in the list.
   • You may have multiple subscriptions if you upgraded or added features; ensure you select the correct one.
4. Select the cancellation or "Cancel Subscription" button next to your active plan.
   • Warning: Some platforms ask you to confirm your reason for cancellation-this is optional feedback, not a barrier to cancelling.
5. Follow the on-screen prompts to confirm your cancellation.
   • Respontika may offer a discount or pause option; only accept this if you genuinely want to stay.
6. Screenshot or save the confirmation page and email confirmation.
   • Pro tip: Forward the confirmation email to yourself with the date noted-this is your proof if billing disputes arise later.

Cancelling via email support

If you cannot cancel through your account settings, Respontika offers email cancellation. Send a clear request to support@respontika.com with your account email address, the subscription plan you wish to cancel, and today's date. Ask for written confirmation of the cancellation date and when access will end. Most support teams respond within 24 to 48 hours in Nigeria, but keep your email copy for your records.

How to cancel respontika on iOS or android

If you subscribed through the App Store (iPhone/iPad) or Google Play Store (Android), your payment and cancellation are managed by those platforms, not directly by Respontika. Cancelling here prevents future charges but does not contact Respontika's servers.

Cancelling on apple app store (iOS)

1. Open the App Store app on your iPhone or iPad.
   • Do not open the Respontika app itself-you must use the App Store.
2. Tap your profile icon in the top-right corner.
   • This is usually a circle with your Apple ID photo or initial.
3. Select "Subscriptions" from the menu.
   • You will see all active and expired subscriptions linked to your Apple ID.
4. Find "Respontika" in the list and tap it.
   • If you do not see it, scroll down or search within the Subscriptions view.
5. Tap "Cancel Subscription" or "Manage" and select the cancellation option.
   • Apple will ask you to confirm; tap "Confirm Cancellation."
6. Take a screenshot showing the subscription status changed to "Cancelled" or "Expires on [date]."
   • Pro tip: Apple sends a cancellation confirmation email; check your inbox for extra proof.

Cancelling on google play store (Android)

1. Open the Google Play Store app on your Android phone or tablet.
   • Ensure you are using the same Google account that purchased the subscription.
2. Tap your profile icon in the top-right corner.
   • This is usually a circle with your profile picture or initial.
3. Select "Payments and subscriptions" or "Manage subscriptions."
   • The exact label varies by device and Play Store version.
4. Tap "Manage subscriptions."
   • You will see all active subscriptions on your Google account.
5. Find "Respontika" and tap it.
   • Open the subscription details page.
6. Tap "Cancel subscription" and follow Google's confirmation prompts.
   • Google will ask your reason; answer if prompted, but you can proceed without selecting a reason.
7. Screenshot the final confirmation screen to record the cancellation.
   • Warning: Google Play typically allows access until the end of your current billing cycle; future charges will stop, but you may retain access for the remaining period.

What happens immediately after you cancel

Cancellation stops future charges, but your access does not instantly disappear. Understanding what you can expect helps you plan your transition and avoid surprise service losses.

Access and service timeline

Once you cancel, Respontika typically allows you to keep full access to your account, coaching content and messaging until the end of your current paid period. If you purchased a monthly plan on January 15th and cancel on January 20th, you retain access through February 14th. You will not be charged again after that date. Trial periods work differently-if you are in a trial and cancel, access may end immediately or within 24 hours, depending on Respontika's policy.

What you should do before access ends

Export or screenshot any coaching notes, personalised reports or messages you want to keep. Respontika may delete account content after a set period (typically 30 to 90 days post-cancellation). If you need a data copy, email support@respontika.com and request your data under data protection rights. Keep your account login details in case you need to log in again to retrieve information.

Respontika refund policy and your money back options

Refunds are not automatic when you cancel, but Respontika offers a limited refund window. Understanding the exact terms protects your money and helps you act fast if you qualify.

Refund eligibility and the 7-day window

Respontika states it may grant refunds if you request them within 7 days of your initial purchase. This means if you subscribed on January 1st, you must request a refund by January 8th. The refund decision is discretionary, meaning Respontika reviews your request and decides based on their terms-it is not automatic. Most refunds are processed within 5 to 10 business days to the original payment method (your bank account or card).

Refund scenarios and special cases

• Tips and expert fees: Tips left for coaches are only refundable if you request a refund before your first billing cycle completes (during a trial period). Once your paid subscription begins, tips are non-refundable.
• Cancelled within 7 days: You have the strongest case for a refund. Provide your cancellation proof and request the refund in writing to support@respontika.com.
• Cancelled after 7 days: Refunds are unlikely but not impossible. If the service failed to deliver (coaching unavailable, app crashes, etc.), mention this in your request-the FCCPA protects you against services that do not perform.
• Multiple charges: If you see duplicate charges or charges after cancellation, contact Respontika support immediately and ask for a refund. If they do not respond, dispute the charge with your bank within 30 days.

How to request a refund

Email support@respontika.com with your account email, order reference number (from your receipt), the subscription plan name, the purchase date and the cancellation date. Clearly state you are requesting a refund under the 7-day window or due to service failure. Keep your email and their response. If Respontika refuses and you believe the refusal violates the FCCPA, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria.

Respontika pricing and plan details

Knowing exact pricing helps you calculate what you stand to save and what you might recover. All prices below reflect current Nigerian App Store rates in NGN.

Current subscription plans

Pro tip: If you are uncertain about Respontika, start with the weekly plan (₦14,900) rather than committing to the yearly plan. This gives you 7 days to test coaching quality before you decide to stay or cancel with minimal loss.

Common mistakes when cancelling and how to avoid them

Cancellation confusion costs Nigerians money every day-not because companies are always dishonest, but because cancellation processes are deliberately complex. Knowing the pitfalls protects your wallet and sanity.

Mistake 1: cancelling on the app instead of the web or your app store

Deleting the Respontika app from your phone does not cancel your subscription. Your payment method still has an active subscription linked to it. Cancel only through: (1) Respontika's website account settings, (2) the app store where you bought it (Apple App Store or Google Play), or (3) email to support@respontika.com. Stopee recommends using the app store method because you have proof and the platform's records confirm it.

Mistake 2: missing the 7-day refund deadline

The refund window is tight. If you decide within 3 days of purchase that Respontika is not for you, request a refund immediately. Do not wait. Send the refund email to support@respontika.com on the same day you cancel, with screenshots of your purchase receipt and cancellation confirmation.

Mistake 3: not keeping cancellation proof

You cancelled on the website but see a charge next month. Without a screenshot or confirmation email, Respontika can claim you never cancelled. Save every confirmation-screenshot it, email it to yourself, and keep receipts. Stopee advises treating cancellation confirmation like a receipt: it is proof of your action.

Mistake 4: confusing "pause" with "cancel"

Respontika may offer to pause your subscription instead of cancelling it. A pause temporarily stops charges but often automatically restarts after 30 or 90 days. If you never want to use Respontika again, choose cancellation, not pause. Pausing is only useful if you plan to return within a few weeks.

Mistake 5: ignoring unexpected charges after cancellation

A charge appears 2 months after you cancelled. Instead of ignoring it, act immediately. Contact support@respontika.com and ask why you were charged after cancellation. Provide your cancellation proof. If they do not refund within 7 days, dispute the charge with your bank. Banks take billing disputes seriously in Nigeria, especially when you have written proof of cancellation.

Checklist for a smooth cancellation

Use this checklist to ensure you cancel correctly and protect yourself against billing surprises.

• ☐ Log into your Respontika account and check your current subscription plan and renewal date.
• ☐ Note the exact renewal date so you know when access ends post-cancellation.
• ☐ Choose your cancellation method: website account settings, app store, or email support.
• ☐ Complete the cancellation following the steps for your chosen method.
• ☐ Screenshot the cancellation confirmation page immediately.
• ☐ Save or forward any confirmation emails to your personal email with today's date noted.
• ☐ If eligible (within 7 days), send a refund request to support@respontika.com with your order details.
• ☐ Check your bank statement 3 days after cancellation to confirm no charge on the next billing date.
• ☐ If an unexpected charge appears, dispute it with your bank within 30 days using your cancellation proof.
• ☐ Export or screenshot any coaching notes or content you want to keep before access ends.

When to cancel vs. when to pause

Not every moment of dissatisfaction means you should cancel permanently. Understanding when to quit and when to pause helps you make the right choice.

Cancel respontika if

• The coaching quality is poor or not matching the promised results.
• You have found a better or cheaper alternative that serves your needs.
• Your financial situation means the ₦14,900 to ₦69,900 monthly or annual cost is unsustainable.
• You have completed your relationship goals and no longer need the service.
• You have used it for 2 to 3 months and see no tangible progress or insight.

Pause or stay if

• You are in a difficult relationship moment and coaching is helping you navigate it.
• You are a few weeks into a monthly plan and want to give it more time.
• You are on a yearly plan and cancelling now means losing a significant investment (instead, pause and resume later).
• You are hesitant but curious-test the weekly plan first before deciding long-term.

Contact information and legal addresses for respontika

If Respontika refuses to process your cancellation, refund your money or respond to your requests, you have formal escalation options. Below are the official addresses and authorities that oversee consumer subscriptions in Nigeria.

Respontika support contact

Email: support@respontika.com (for cancellations, refunds and account issues). Response time is typically 24 to 48 hours in Nigeria. Always email from the same address linked to your account and include your account email in the message body.

Escalation to FCCPC if respontika fails to respond

If Respontika does not respond to your refund or cancellation request within 14 days, or refuses unreasonably, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC):

FCCPC (Nigeria)
Website: www.fccpc.gov.ng
Email: complaints@fccpc.gov.ng
Address: Plot 413, Aguyi Ironsi Street, Maitama, Abuja, FCT, Nigeria
Phone: +234-1-290-1000

Include your cancellation attempts, refund requests, screenshots and any unresolved charges in your complaint. The FCCPC takes subscription billing complaints seriously and can compel refunds if Respontika breaches consumer protection law.

Your bank's dispute resolution

If Respontika charges you after cancellation, your bank can dispute the charge on your behalf. Contact your bank's fraud or disputes team with your cancellation proof (screenshots, emails) and the transaction reference. Most Nigerian banks allow chargeback disputes within 30 days of the transaction.

Final thoughts and next steps

Cancelling Respontika does not have to be stressful or complicated. You have clear legal rights under the FCCPA, multiple cancellation methods, and a refund window if you act quickly. Whether you cancel on the website, through your app store or via email, save your proof, follow the steps exactly and escalate to the FCCPC if the company ignores your requests.

Stopee has helped thousands of consumers cancel subscriptions with confidence, recover unfair charges and understand their rights. You are not alone in this process. Use the checklist above, act within the 7-day refund window if you qualify, and do not let hidden fees or poor customer service keep you trapped in a subscription that no longer serves you. Your money is yours-protect it by cancelling clearly and keeping records. Stopee stands with you every step of the way.