Manage Iscanner
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Iscanner: The Right Way to Do It
How to cancel iScanner in nigeria: step-by-step guide to stop unwanted charges
What is iScanner and why you might want to cancel
iScanner is a mobile document-scanning app that converts photos into PDFs, recognises text through OCR technology, and lets you store and share scans across devices. You can download it on iOS and Android, or subscribe through the iScanner website for premium features like cloud storage, batch scanning, and advanced export options.
The app offers a free tier with ads and limited storage, but many Nigerian users find themselves paying for subscriptions they no longer use-whether because the feature set changed, storage needs shifted, or budget became tight. If you're in that situation, Stopee is here to help you understand your cancellation rights and walk you through the process step by step.
Common reasons nigerians cancel iScanner
Users typically cancel iScanner when they realise the free version covers their document-scanning needs, or when subscription costs add up without regular use. Others switch to competing apps like Adobe Scan or Microsoft Lens. Some discover that automatic renewal charged them without clear notification.
Whatever your reason, cancelling within the right window-and through the correct platform-is the only way to stop future charges to your Nigerian bank account or payment method.
Your consumer rights in nigeria when cancelling subscriptions
Nigeria's Federal Competition and Consumer Protection Act (FCCPA, 2019) protects you from unfair contract terms and misleading billing practices. Under this law, you have the right to cancel a subscription service within a reasonable timeframe, and digital service providers must make cancellation as easy as purchase.
If iScanner charges you after cancellation, or if the app fails to acknowledge your cancellation request, you can escalate the issue to the Federal Competition and Consumer Protection Commission (FCCPC). Stopee recommends documenting every cancellation attempt and keeping proof of payment-screenshots, email confirmations, and transaction records all count.
Key protections under nigerian consumer law
The FCCPA requires that digital services provide transparent terms before you subscribe, make cancellation instructions clear and accessible, and process cancellation within a reasonable timeframe (typically 7-14 days). If a company makes cancellation harder than signing up, that's a violation.
You also have the right to request your personal data be deleted when you cancel, though app developers may retain anonymised usage data. Most importantly, you cannot be charged after a valid cancellation request.
How to cancel iScanner by platform
The method you use to cancel depends entirely on where you bought your subscription: Apple App Store, Google Play, or the iScanner website. Each platform has its own billing system, and you must cancel through the same place you subscribed. Stopee emphasises this because many users mistakenly delete the app or their account, only to find themselves charged again at renewal.
Cancel iScanner on iOS (Apple app store)
If you subscribed through Apple, you manage your subscription through your Apple ID settings, not through the iScanner app itself.
- Open Settings on your iPhone or iPad.
- Tap your name at the top of the menu.
- Select Subscriptions.
- Find iScanner in the list of active subscriptions.
- Tap iScanner to open its details.
- Tap Cancel Subscription at the bottom.
- Confirm you want to cancel-Apple will ask you to confirm once more.
- Your subscription ends at the end of your current billing cycle.
Pro tip: Always cancel at least 24 hours before your renewal date. Apple's system processes cancellations overnight, and if you cancel on the same day as renewal, you may be charged. Screenshot the cancellation confirmation screen for your records.
Warning: Deleting the iScanner app from your iPhone does not cancel your subscription. You must follow the steps above to stop renewals.
Cancel iScanner on android (Google play)
Android users who subscribed through Google Play must cancel via the Google Play Store app-not from inside iScanner.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap iScanner.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation.
- You will retain access to premium features until your current billing period ends.
Pro tip: Google Play typically gives you a 15-minute window to change your mind after cancellation. If you accidentally cancel, you can resubscribe immediately within that window.
Warning: Some Nigerian users report delays of 24-48 hours before Google Play processes the cancellation. Check your subscription list again after 48 hours to confirm it shows "Expired" or "Cancelled," not "Active."
Cancel iScanner via the website
If you purchased iScanner directly from the iScanner website (not through an app store), you must cancel through your account dashboard on their website.
- Visit iscanner.com and log into your account using your email and password.
- Navigate to Account Settings or Subscriptions (look for a menu option like "My Plan" or "Billing").
- Find your active subscription and look for a Cancel or Downgrade button.
- Click Cancel Subscription and confirm your choice.
- You should receive an email confirmation within a few minutes.
Pro tip: Website cancellations often appear in your email receipt or account dashboard instantly, but the system may take 24 hours to stop the next renewal. Save the confirmation email.
Warning: If you cannot find a self-service cancellation option on the iScanner website, you may need to email their support team. Stopee recommends writing to their developer's address (listed in your account settings or app privacy policy) with your account email, subscription start date, and a clear request to cancel. Keep a copy of this email.
What happens after you cancel iScanner
Cancellation itself is instant, but your access to premium features continues until the end of your current billing period. Understand this timeline so you're not surprised when features disappear.
Your access after cancellation
Once you cancel, you return to the free version of iScanner at the end of your billing cycle. This means features like unlimited cloud storage, batch processing, and advanced export may no longer be available. All your existing scans remain on your device or in cloud storage (if you subscribed to cloud backup), but you may not be able to upload new scans once the free storage limit fills.
Export important documents before your billing period ends-especially contracts, receipts, and identification scans you may need later. Premium export formats (like high-quality PDF with searchable text) may revert to basic quality on the free plan.
Account retention and data
Cancelling your subscription does not delete your account or your saved scans. Your documents remain in iScanner unless you manually delete them or your account falls inactive for an extended period (typically 12+ months with no logins). If you want to download all your scans before cancelling, do so while you still have premium access.
If you later decide to resubscribe, your previous scans and account history remain intact.
Will you get a refund for iScanner?
Refund eligibility depends on when you cancel, which platform you used, and how long you've had the subscription. Stopee guides you through each scenario so you know exactly what to expect.
Refund policies by platform
| Platform | Refund window | How to request |
| Apple App Store | 14 days from purchase | Visit reportaproblem.apple.com or email Apple Support |
| Google Play | 48 hours from purchase | Open Google Play > Library > Tap subscription > Request refund |
| iScanner website | No stated policy; depends on iScanner's terms | Email iScanner support with invoice and reason |
Apple offers a more generous refund window (14 days), while Google Play's window is only 48 hours. If you subscribed on the website, iScanner's refund policy may not guarantee any money back-check their terms at iscanner.com/mobileapp/terms.
How to request a refund
For Apple App Store: Visit reportaproblem.apple.com, sign in with your Apple ID, find the iScanner charge, and select "I would like a refund for this purchase." Explain that you cancelled and were charged in error, or that you are unsatisfied with the service. Apple typically responds within 3-5 business days.
For Google Play: Open the Google Play Store app, tap your profile icon, go to "Payments and subscriptions" > "Subscriptions," tap iScanner, tap the three-dot menu, and select "Report a problem." Explain your reason for the refund request. Google often approves requests within 24-48 hours.
For iScanner website purchases: Email their support address (found in your account settings or app privacy policy) with your invoice number, subscription dates, and a polite request for a refund. Include a reason-accidental renewal, service not as described, or payment error. Keep the email thread for records.
Pro tip: If you were charged after cancellation, mention this explicitly in your refund request. This is a consumer protection violation under the FCCPA, and stating it increases your chances of approval.
Common mistakes that trap nigerian iScanner users
Cancelling a subscription should be straightforward, but dark patterns and confusing design often lead users astray-and end up costing them money. Here are the traps Stopee sees most often.
Mistake 1: deleting the app instead of cancelling the subscription
This is the most common error. Removing iScanner from your phone does nothing to stop automatic renewals. Your subscription remains active at Apple, Google, or iScanner's billing system, and you will be charged again at the next renewal date.
Always cancel through Settings (iOS) or Google Play (Android) before you delete the app.
Mistake 2: cancelling too close to the renewal date
If you cancel on the same day as your renewal date-especially after 11:59 PM in your time zone-the system may process the renewal before your cancellation takes effect. Apple and Google both recommend cancelling at least 24 hours in advance.
Check your subscription renewal date in Settings or Google Play, and mark your calendar 24 hours before that date.
Mistake 3: not saving your cancellation confirmation
If you cancel but forget to screenshot the confirmation screen, you have no proof if you're charged again. Stopee advises taking screenshots of every step: the cancellation button you tapped, the confirmation message, and your subscription list showing "Cancelled" or "Expired."
Save these to your phone or email them to yourself immediately.
Mistake 4: assuming the refund is automatic
Cancelling and requesting a refund are two separate actions. Cancelling stops future charges, but it does not refund past payments. If you were overcharged, charged after cancellation, or are within the refund window, you must submit a refund request to Apple, Google, or iScanner separately.
Cancellation checklist for iScanner
Use this checklist to ensure you cancel iScanner correctly and avoid unnecessary charges.
- Identify where you subscribed (Apple, Google Play, or iScanner website).
- Note your subscription renewal date (found in Settings or account dashboard).
- Cancel at least 24 hours before renewal.
- Follow the correct cancellation steps for your platform (iOS, Android, or website).
- Screenshot the cancellation confirmation screen.
- Check your subscription list 48 hours later to confirm it shows "Cancelled" or "Expired."
- Save or export any important documents before the billing period ends.
- If you are charged after cancellation, request a refund within the applicable window (14 days for Apple, 48 hours for Google).
- If the refund is denied and you believe it was unfair, escalate to the FCCPC with your cancellation proof.
Pricing and subscription options comparison
Understanding what you're paying for helps you decide whether to cancel or downgrade. Here's what iScanner typically charges in Nigeria.
| Plan | Price (approx. NGN) | Billing | Key features |
| Free | ₦0 | One-time | Basic scanning, limited cloud storage, ads |
| Premium (monthly) | ₦2,500-₦4,000 | Monthly | Unlimited storage, no ads, batch scanning |
| Premium (yearly) | ₦15,000-₦20,000 | Annual | Same as monthly, but discounted if paid upfront |
| Premium (lifetime) | ₦20,000-₦35,000 | One-time | All premium features forever, no renewal |
Pro tip: If you only scan documents occasionally, the free version may be all you need. If you scan regularly and storage is critical, compare the lifetime price to 12 months of monthly payments-yearly or lifetime plans often offer better value.
When to cancel vs. when to keep iScanner
Not every subscription deserves to be cancelled. Evaluate whether iScanner truly serves you before making a decision.
Reasons to keep your iScanner subscription
Keep iScanner if you scan documents regularly (receipts, contracts, IDs, or invoices) and need cloud backup or advanced export. If you run a small business and need to share scans with clients or store them securely, premium features justify the cost. The OCR text recognition also saves time if you regularly digitise handwritten notes or forms.
Reasons to cancel iScanner
Cancel if the free version covers your needs-most casual users never need premium storage. Switch if you find a competitor (like Adobe Scan or Microsoft Lens) that offers better features for your budget. Cancel if automatic renewals have surprised you, or if you realise you only scan documents a few times per year.
Stopee recommends trying the free version for a month before you renew. If you haven't used premium features during that trial, cancel immediately.
Contact and escalation: who to reach if iScanner won't cancel
If iScanner refuses to process your cancellation or continues charging you after you've cancelled, Stopee guides you through the escalation process.
Direct contact with iScanner
iScanner does not maintain a dedicated Nigerian support address, but you can reach the developer through the contact information in the app's privacy policy or settings menu. Write a clear, dated email explaining your cancellation request, include your account email address and subscription dates, and ask for written confirmation of cancellation.
Allow 7-10 business days for a response. If you receive no answer, escalate.
Escalate to apple or google
If iScanner does not cancel your subscription despite your request, file a complaint with Apple (reportaproblem.apple.com) or Google Play's Help Center. Both platforms monitor developer billing practices and can force cancellation or issue refunds if the developer breaches terms.
Escalate to the federal competition and consumer protection commission
If your cancellation request is ignored or you are charged after cancelling, you have the right to file a formal complaint with the FCCPC in Nigeria. Document all evidence:
- Screenshots of your cancellation request and confirmation
- Bank statements or payment proof showing charges after cancellation
- Emails to iScanner or its developer
- Screenshots of your subscription status in Settings or Google Play
The FCCPC can compel the developer to refund you and may impose penalties for unfair billing practices. Filing is free and typically takes 30-60 days.
Visit fccpc.gov.ng for complaint forms and instructions.
Summary and next steps
Cancelling iScanner is simple once you know the right method and timeline. Identify your platform (Apple, Google Play, or website), cancel at least 24 hours before renewal, and take screenshots of your confirmation. If you are charged in error, request a refund within 14 days (Apple) or 48 hours (Google), or escalate to the FCCPC if the company refuses.
Your subscription should not be a surprise charge on your account. Stopee has helped thousands of Nigerian consumers cancel unwanted digital services and recover refunds for unfair billing. If you need clarification on any of these steps, visit stopee.com for detailed guides and real-time support-because taking control of your subscriptions should be easy, not frustrating.