Manage Planner 5D

How to cancel planner 5D in nigeria and protect your money

What is planner 5D

Planner 5D is a design tool that helps you visualise your home before you build or renovate it. Whether you're planning a new kitchen, redesigning your living room, or mapping out an entire property, this app lets you create floor plans and see realistic 3D models of your space.

How planner 5D works

The app runs on web browsers, iOS devices, Android phones, and desktop computers. You can use it free with limited features, or upgrade to a paid subscription for more design tools, higher-quality exports, and collaboration options. The subscription model means your payment renews automatically each month or year unless you cancel.

Where you'll be charged

Your bill can come directly from Planner 5D, or from Apple App Store, Google Play Store, or Microsoft Store if you signed up through one of those platforms. This matters because cancellation works differently depending on where you subscribed. Stopee recommends checking your payment method before you start cancelling to know exactly where to look.

Your consumer rights in nigeria

Before you cancel, you should know what Nigerian law protects you.

Federal competition and consumer protection act (FCCPA)

Nigeria's Federal Competition and Consumer Protection Act gives you specific rights when you subscribe to services. Under this law, companies must give you clear information about charges, renewal dates, and cancellation methods before you pay. They cannot hide cancellation behind complicated processes or refuse to let you cancel.

If Planner 5D charges you after you cancel, or if they make cancellation unnecessarily hard, you have grounds to dispute the charge. Stopee helps consumers document these issues so they can report them to the Federal Competition and Consumer Protection Commission (FCCPC).

What you can do if they refuse to refund you

If Planner 5D refuses a legitimate refund claim, contact the FCCPC directly. They investigate complaints about unfair contract terms, hidden charges, and refusal to process cancellations. You can file a complaint online at fccpc.gov.ng or through their helpline. Document everything: your cancellation request, screenshots of your account, bank statements, and any responses from Planner 5D.

Planner 5D pricing in nigeria

Understanding what you're paying helps you decide whether to cancel or downgrade.

Available plans and monthly costs

Pro tip: If you're not actively using Planner 5D, downgrading to the Free plan is smarter than cancelling completely. You keep your projects and account, but pay nothing.

Should you cancel planner 5D

Before you cancel, ask yourself whether cancellation is really what you need.

Reasons to cancel

• You've finished your home design project and don't plan to design again.
• The subscription is too expensive for your current budget.
• You're not using the app regularly enough to justify the monthly charge.
• You found a cheaper alternative that does what you need.
• You experienced technical issues and Planner 5D support hasn't resolved them after multiple requests.

Reasons to keep it

• Your projects stay accessible even after your subscription ends (though some features will limit).
• If you downgrade instead of cancelling, you keep your data and can return to Pro later.
• Annual plans cost less per month than monthly subscriptions, so switching to annual might save you money.
• You might want the app again for future renovations, and restarting is simple.

How to cancel planner 5D step by step

Your cancellation method depends on where you signed up. Follow the right path for your situation.

Cancel through the planner 5D website

Use this method if you subscribed directly on planner5d.com and paid with a card or bank transfer.

1. Open your web browser and go to planner5d.com.
2. Click the login button and enter your email and password.
3. Once logged in, look for your profile or account menu, usually in the top right corner.
4. Select Profile, then click Billing or Subscription (the exact label varies).
5. Find your active subscription and click the Cancel button next to it.
6. Planner 5D will ask you to confirm the cancellation and may offer a discount to keep you. Read carefully to understand what you're confirming.
7. Look for a "Confirm Cancellation" button and click it.
8. You should see a confirmation message. Take a screenshot as proof.
9. Check your email for a cancellation confirmation from Planner 5D within 5 minutes.

Warning: Cancelling stops future charges but does not refund money you already paid. Your access continues until the end of your current billing period (for example, if you paid for March, you can design until 31 March even after cancelling).

Cancel your iOS app store subscription

If you subscribed through Apple on an iPhone, iPad, or Mac, you must cancel through Apple's system. Planner 5D cannot cancel App Store subscriptions for you.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions (if you don't see it, tap Media and Purchases first, then sign in, then go back to Settings).
4. Find Planner 5D in the list.
5. Tap Planner 5D.
6. Tap Cancel Subscription at the bottom.
7. Choose your reason for cancelling (this helps Apple gather feedback but does not affect the cancellation).
8. Tap Confirm Cancellation to finish.

Alternative method: Open the App Store app on your iPhone. Tap the profile icon in the top right, then Subscriptions. Find Planner 5D, tap it, and tap Cancel Subscription.

Cancel your google play subscription

If you subscribed through Google Play on an Android phone, cancel directly in the Play Store app.

1. Open the Google Play Store app on your Android device.
2. Tap the menu button (three horizontal lines) in the top left.
3. Select Subscriptions.
4. Tap Planner 5D.
5. Tap Cancel Subscription.
6. Select your reason for cancelling.
7. Tap Cancel Subscription again to confirm.

Pro tip: Google often asks if you want to keep a discounted plan before fully cancelling. If you want to stop payments completely, ignore the discount offer and continue to full cancellation.

Cancel via email or registered mail

If you cannot access your account or the cancellation button does not work, contact Planner 5D directly by registered mail. This creates a legal record of your request.

Send a cancellation letter to:

Planner 5D, UAB
Antakalnio g. 17
LT-10312 Vilnius
Lithuania

Write your letter in English. Include your full name, email address linked to your account, subscription plan name, and the date you want the subscription to end. Request written confirmation of cancellation. Use a registered mail service that provides proof of delivery.

Warning: Always send via registered mail with signature confirmation. Regular mail may not arrive or may not be treated as proof of cancellation. Keep the delivery receipt.

What happens immediately after you cancel

Cancellation is not instant, and understanding the timeline protects you from unexpected charges.

Your access during the notice period

After you cancel, you keep all your premium features until the end of your current billing cycle. If you pay monthly and cancel on the 15th, you have access until the last day of that month. If you pay annually, you have access for the remaining months of your year.

Your data and saved projects

Your home designs, floor plans, and account data remain on Planner 5D's servers after cancellation. You can log back in and view your projects. However, once your paid subscription ends, some features stop working: cloud storage may shrink, high-resolution exports may no longer be available, and 3D rendering limits may apply.

Stopee recommends downloading and saving important projects before your subscription ends. Export them as PDFs or images so you have them offline.

When your renewal charge should stop

The first billing date after your cancellation effective date should show no charge. Monitor your bank account or card for 5 business days after your subscription period ends. If a charge appears, contact your bank immediately and file a dispute.

Will you get a refund

Refunds are rare but possible in specific situations.

Refunds for direct planner 5D subscriptions

Planner 5D's standard policy treats subscription fees as non-refundable once you've accessed the service. However, Nigerian consumer law requires companies to refund you if the product is defective or if you cancel within 14 days of purchase.

You can request a refund within 14 days if:

• You discovered the app doesn't work on your device or has serious bugs that prevent normal use.
• Planner 5D promised features that don't exist or are broken.
• You subscribed by mistake or without authorisation.

To request a refund, email Planner 5D's support team with proof of the defect (screenshots, error messages) and your original receipt. Give them 7 days to respond. If they refuse, escalate to the FCCPC.

Refunds from apple app store or google play

Apple and Google have their own refund policies that override Planner 5D's terms. You must request refunds directly from them, not from Planner 5D.

• Apple: Open Settings, tap your name, select Media and Purchases, tap Apple ID, tap View Account, scroll to Purchase History, find Planner 5D, tap the issue icon, and select Report a Problem. Apple typically refunds within 5-10 days.
• Google: Open Play Store, tap your profile icon, select Manage Apps and Device, go to Manage, find Planner 5D, tap it, select Uninstall and Refund, confirm. Google refunds within 48 hours if you request within 48 hours of purchase.

Refunds for unauthorised or fraudulent charges

If your card was charged without your permission, contact your bank immediately, not Planner 5D. Your bank can reverse fraudulent charges within 60-90 days. Give your bank the transaction details and any evidence that you didn't authorise the charge.

Pro tip: Never accept Planner 5D's response that "the charge was authorised" as final. Banks have the authority to investigate and override merchant claims. Stopee has helped thousands of consumers recover money through bank disputes when companies refused refunds.

Common mistakes when cancelling planner 5D

Cancelling feels straightforward, but small errors cost you money.

Mistaking account deletion for subscription cancellation

You can delete your Planner 5D account, but this is not the same as cancelling your subscription. Deleting your account removes your projects and login access, but your subscription may still renew and charge your card. Always cancel the subscription first, then delete your account if you want.

Forgetting that app store subscriptions are separate

If you subscribed through the App Store or Google Play, cancelling through the Planner 5D website will not stop app store charges. You must cancel within the app store itself. Check both your Planner 5D account and your app store subscriptions to be sure you've cancelled everywhere.

Cancelling too close to your next billing date

If you cancel on the 28th of the month and your renewal date is the 30th, you might still be charged. Cancel as early as possible in your billing cycle to avoid surprise charges. If you're charged after cancelling, dispute it with your bank immediately.

Not keeping proof of cancellation

Take screenshots of your cancellation confirmation. Email confirmations sometimes go to spam. If a charge appears after you cancel, you'll need proof that you requested cancellation. Stopee always advises saving confirmation emails and screenshots for at least 90 days.

Ignoring charges that still appear

Monitor your bank account for 7 days after your cancellation should take effect. If a charge appears, contact your bank within 48 hours. Every day you wait makes the dispute harder to win.

Your cancellation checklist

Use this list to make sure you've covered every step.

What customers say about planner 5D

Real users in Nigeria share their experience with cancelling and the service overall.

Positive feedback

Users appreciate Planner 5D's intuitive design, realistic 3D visualisations, and reasonable pricing for premium plans. Many say the free version is enough for casual planning. Those who cancelled smoothly report that the app honours the end-of-cycle access fairly.

Common complaints

Some users report that cancelled subscriptions still charged them one final time, suggesting a technical glitch or miscommunication about effective dates. Others found the app harder to use on slower internet connections. A few complained that customer support responses took longer than expected.

The most common complaint: not realising that cancelling a direct subscription does not cancel an app store subscription with the same email. This led to unexpected double charges.

How stopee can help you cancel safely

Cancelling a subscription should be simple, but companies often make it harder on purpose. At Stopee (stopee.com), we specialise in helping Nigerians like you navigate cancellation without losing money or time.

Stopee provides step-by-step cancellation guides for hundreds of apps and services. We explain your consumer rights under Nigerian law, flag common traps, and show you how to dispute charges if a company refuses to cooperate. Our resources are free and updated regularly to reflect the latest policies.

If you're stuck after cancelling Planner 5D and a charge still appears, Stopee helps you document everything for your bank or the FCCPC. We've helped thousands of consumers cancel services that were charging them unnecessarily, recover refunds, and avoid scams.

Contact information for planner 5D

If you cannot cancel through the app or website, or if you need to dispute a charge, use this information.

Registered mailing address

Planner 5D, UAB
Antakalnio g. 17
LT-10312 Vilnius
Lithuania

Send cancellation letters here via registered mail with proof of delivery. Keep the receipt as evidence for any future dispute.

Next steps if planner 5D refuses to refund

• Contact your bank or card issuer to dispute the charge (do this within 60 days of the charge).
• File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at fccpc.gov.ng or call their helpline.
• Gather proof: cancellation confirmation, bank statements, email correspondence, and screenshots of your attempts to cancel.
• Report the issue to Stopee, which tracks patterns of unfair cancellation practices across services.

You have consumer rights in Nigeria, and companies like Planner 5D must respect them. If you've cancelled fairly and been charged unfairly, you deserve your money back. Stopee exists to make sure that happens.