Manage Planner 5D

How to cancel planner 5D and avoid unexpected charges

What planner 5D is and why cancellation matters

Planner 5D is a cloud-based design platform that lets you create 2D and 3D interior and exterior plans, generate photorealistic renders, and access a library of furniture and materials. The service appeals to hobbyists, students, interior designers and small businesses through a tiered subscription model: a free basic plan, paid Premium subscriptions, and Professional tiers with advanced features like AI design tools and unlimited 4K renders.

The company operates across web and mobile, billing users monthly or annually for premium access. If you signed up for a free trial or committed to a paid plan and now want out, this guide walks you through cancellation step by step. At Stopee, we understand that unexpected charges and renewal frustration are real problems, so we've compiled exactly what you need to know to cancel cleanly and protect your account.

Why you might want to cancel

Customer reviews on independent platforms consistently highlight three reasons Irish users cancel: surprise charges after free trials end, unexpected annual renewal notifications arriving without clear advance warning, and perceived value mismatch between the monthly cost and features actually used. Many users report that trial conversion terms weren't obvious at sign-up, leading to unwanted debits on their card.

If you've experienced any of these, you're not alone. Stopee has tracked thousands of similar complaints across design and planning software. The good news is that you have legal rights under Irish consumer law, and a formal cancellation request-sent in writing to the company's registered address-triggers a clear paper trail that protects you.

Company details and contact information

Planner 5D UAB is registered at A. Goštauto St. 12A, Vilnius 01108, Lithuania. This is the official address where you should send formal cancellation requests and dispute notices. You can also reach their support team at support@planner5d.com. Keep this information saved; you'll need it if your cancellation request goes unanswered or if you need to escalate to your bank or the Irish revenue authorities.

Subscription plans and pricing at a glance

Before you cancel, it helps to know what plan you're actually paying for and when your next billing date falls.

Your exact pricing depends on your currency, billing frequency and any active promotions. Log into your Planner 5D account now and check your billing settings to confirm which plan you're on and when your next charge date arrives. This information is critical for timing your cancellation correctly.

Your consumer rights under irish law

As an Irish consumer, you're protected by the Consumer Rights Act 2022 and the Distance Selling Regulations 2018.

Right to cancel within 14 days

If you purchased a paid plan within the last 14 days, you have a legal right to cancel and receive a full refund, unless you've already accessed substantial premium features. This period begins on the date you signed up for the paid tier, not from the date you received an invoice. Pro tip: count the days carefully and send your cancellation notice before day 15 if you want to invoke this statutory right.

Right to accurate pre-contract information

The seller must clearly display the total price, main features, billing frequency and cancellation procedure before you commit payment. If Planner 5D didn't present these terms clearly at checkout, or if the free trial conversion was presented ambiguously, you have grounds to dispute any charges that followed. Document screenshots of what you saw at sign-up; these become evidence if you need to escalate.

Right to cancel any subscription at any time

After the initial 14-day statutory period, you can cancel your subscription at any time, but you won't automatically receive a refund for the current billing period unless the company breached its terms. However, you do have the right to stop future charges. The company must process your cancellation request without unnecessary delay and must confirm in writing when your subscription ends.

Consumer protection and escalation

If Planner 5D refuses to cancel your subscription or withholds a refund you believe you're entitled to, you can escalate to the Competition and Consumer Protection Commission (CCPC) in Ireland. Stopee recommends keeping copies of every communication with the vendor; these form the basis of any complaint you file later. Your bank also has dispute resolution powers and can reverse charges if you have evidence that the company charged you without clear authorization.

How to cancel your planner 5D subscription step by step

Cancellation is not automated within your account dashboard, so you must contact the company directly by post or email.

Cancellation via registered mail (recommended)

Sending a written cancellation request by registered post creates an undeniable record that you asked to cancel on a specific date. This is your strongest protection.

1. Log into your Planner 5D account and note your account email address and user ID (found in Settings or Account Profile).
2. Write a formal cancellation letter in English, addressed to Planner 5D UAB. Include:
   • Your full name
   • Your registered account email address
   • Your user ID or account number (if visible in your settings)
   • The date you want the cancellation to take effect (ideally 7 days after posting to allow processing time)
   • Your request for confirmation of cancellation in writing
   • Your request for a refund of any charges made after the cancellation date if you're within the 14-day statutory period
   • A line stating you're sending this under the Consumer Rights Act 2022
3. Sign and date the letter.
4. Make two photocopies: one for your records, one to send.
5. Post the letter by An Post registered mail (or equivalent tracked service) to: Planner 5D UAB, A. Goštauto St. 12A, Vilnius 01108, Lithuania.
6. Keep your receipt from An Post and a copy of your letter in a safe folder. You'll need this if the company disputes your cancellation date later.
7. Wait for written confirmation from Planner 5D. They should respond within 10 business days; if they don't, escalate (see below).

Cancellation via email

Email is faster but creates a weaker record. Use this method only if you need cancellation urgently and can follow up by post if needed.

1. Open your email client and create a new message to support@planner5d.com with the subject line: "Formal cancellation request for account [your email address]".
2. Copy the same details you would include in a posted letter:
   • Your account email and user ID
   • Requested cancellation date
   • Request for written confirmation
   • Reference to the Consumer Rights Act 2022 (this alerts them to your legal standing)
3. Send the email and immediately save a copy to a folder on your computer or cloud storage (Gmail, Outlook, etc.).
4. If you don't receive a reply within 5 business days, send the same request by registered post. Email alone often goes unanswered.

Cancellation through your payment provider

Warning: this method should only be used as a last resort if Planner 5D ignores your written requests. Instructing your bank to block or reverse payments without first giving the company formal notice can damage your consumer credibility in a dispute.

1. Contact your bank or card provider and inform them you want to cancel your recurring payment to Planner 5D UAB.
2. Provide them with copies of your cancellation request emails or postal receipts. This shows you attempted to cancel formally first.
3. Ask your bank to block future payments. They can usually do this within 1-2 business days.
4. Notify Planner 5D in writing that you've instructed your bank to stop payments, so they're aware the account is effectively closed.

At Stopee, we've found that formal written notice combined with a payment block is the most effective way to end a problematic subscription quickly.

What to do immediately after cancelling

Cancellation doesn't always feel final, and it's easy to worry whether the process actually worked.

Confirmation and follow-up

Within 10 business days of sending your cancellation request, you should receive written confirmation from Planner 5D stating your subscription has ended and when your access will be removed. If you don't hear back within this timeframe, send a follow-up email to support@planner5d.com marked "Re: Cancellation - follow-up" and reference your original request date.

Check your account about 5 days after your intended cancellation date. You should no longer see a "renew subscription" button, and your premium features should revert to basic access. If premium features are still active, contact support immediately; this suggests your cancellation wasn't processed.

Monitor your bank statements

For the next two billing cycles, check your bank or card statement carefully. You should see no charges from Planner 5D. If a charge appears after your cancellation date, gather your cancellation request copies and contact your bank's dispute team immediately. Most banks in Ireland will reverse unauthorised recurring charges within 5-10 business days if you provide evidence you asked to cancel.

Delete your account (optional)

Cancelling your subscription doesn't automatically delete your account or stored designs. If you want Planner 5D to remove your personal data, send a separate request to support@planner5d.com asking for account deletion under the Data Protection Act 2018 (Ireland's GDPR compliance law). They must comply within 30 days.

Refunds and how to claim them

Your eligibility for a refund depends on timing and the reason for cancellation.

Refunds within 14 days of purchase

If you're cancelling within 14 days of buying a Premium or Professional subscription, you're entitled to a full refund under Irish consumer law, regardless of how much you've used the service. Pro tip: mention this right explicitly in your cancellation request. Write: "I am exercising my statutory right to cancel within 14 days of purchase under the Consumer Rights Act 2022 and request a full refund."

Planner 5D should process this refund to your original payment method within 14 days of receiving your cancellation notice. If they refuse, file a formal complaint with the CCPC (ccpc.ie) and your bank.

Refunds after 14 days

Once you're past the 14-day window, you have no automatic refund right simply for wanting to cancel. However, you may still qualify for a refund if:

• The company charged you for a trial period it claimed was free.
• You were charged multiple times for the same billing period (duplicate billing).
• The features advertised at sign-up were not actually available in your plan.
• The company failed to present cancellation terms clearly before charging you.

Document every piece of evidence supporting your claim and include it in your refund request. Stopee has helped thousands of consumers recover funds by providing clear documentation of how the company's practices were misleading or unfair.

How to claim a refund

Include your refund request in your formal cancellation letter. State the specific reason (e.g., "I was charged after a free trial without clear notice of conversion") and the amount. Ask for the refund to be processed to your original payment method within 14 days.

If Planner 5D ignores your refund request, file a chargeback with your bank. Provide your cancellation request, correspondence with the company, and bank statements showing the disputed charges. Your bank's chargeback team has the power to reverse the transaction if you have a valid claim.

Common mistakes that delay or block cancellation

It's frustrating when a cancellation that should take minutes stretches into weeks of back-and-forth emails.

Mistake 1: cancelling only through the app or website

Many users try to cancel within their Planner 5D account or assume that stopping use equals cancellation. It doesn't. The company won't process a cancellation unless you send a formal written request. If you've been trying to cancel through the app for weeks with no response, that's because there is no cancellation button-you must contact support directly by email or post.

Mistake 2: not including your account details

Support staff process hundreds of requests daily. If you don't include your account email, user ID and billing address, they'll ask you to clarify before cancelling. Add a sentence: "My account is registered under [your email]" in every cancellation message.

Mistake 3: failing to request written confirmation

Always ask for written confirmation that your subscription has been cancelled. This creates accountability. If you don't ask, support may simply file your request without following through. Stopee recommends ending every cancellation request with: "Please confirm cancellation in writing by email within 5 business days."

Mistake 4: cancelling after your billing date, not before

If you're on a monthly subscription and your billing date is the 20th, cancelling on the 21st means you'll be charged for the full next month before the cancellation takes effect. Always aim to cancel 7-10 days before your next billing date. Check your account settings or latest invoice to find this date.

Mistake 5: not keeping copies of your request

If you email your cancellation request and don't save a copy, or if you post a letter without keeping a receipt, you have no proof of when you asked to cancel. This weakens your position if there's a dispute. Always keep digital and physical records.

Customer experiences and common complaints

Independent review platforms reveal patterns in how Planner 5D's cancellation and billing process frustrates users.

Unexpected trial-to-paid conversions

The most frequent complaint is that free trial conversion wasn't clearly signposted. Users sign up for a 7-day trial, thinking they've cancelled before it ends, only to discover a charge on their card weeks later. Many report that the conversion terms were written in small text during checkout, or that trial timers were unclear within the app.

Delayed or unanswered cancellation requests

Several reviewers note that email cancellation requests to support@planner5d.com go unanswered for 2-3 weeks, forcing them to chase the company repeatedly or resort to bank chargebacks. This is why we recommend registered post: it creates proof of delivery.

Difficulty obtaining refunds

Users who believed they were within the 14-day refund window report that Planner 5D disputed their claim or delayed refund processing indefinitely. One common excuse: "the free trial period doesn't qualify for a refund." This is legally incorrect if the user was charged for the trial period, but it shows the company's resistance to refunding.

These complaints do not establish proof of systematic misconduct, but they do highlight genuine risk points. Stopee recommends treating Planner 5D cancellation as a formal legal process, not a casual "unsubscribe" request. Document everything, send requests in writing, and involve your bank or the CCPC if needed.

Checklist: before, during and after cancellation

Use this checklist to ensure you've covered every step.

Print this checklist or save it to your phone. Tick each box as you complete it. This methodical approach removes ambiguity and gives you leverage if you need to escalate.

Comparison: should you cancel or switch plans instead

Before you cancel entirely, consider whether downgrading is a better option for your needs and budget.

If you're in Ireland and use Planner 5D occasionally, downgrading to the free Basic plan costs nothing and preserves your design history. You can always upgrade again if your needs change. Only cancel if you're certain you won't return or if you're within the 14-day refund window.

How stopee can help you protect your rights

Planner 5D cancellation can feel complicated, but your rights as an Irish consumer are clear and enforceable. Stopee has helped thousands of users navigate subscription cancellations, chargebacks and refund disputes by providing step-by-step guidance and escalation advice tailored to your specific situation.

If you're struggling with an unanswered cancellation request, a disputed refund or unexpected charges, Stopee offers templates, sample letters and direct guidance on which consumer authority to contact. Our mission is to ensure you understand your rights and feel confident asserting them.

Contact and escalation address

Use these details to send your formal cancellation request.

Postal cancellation address

Planner 5D UAB
A. Goštauto St. 12A
Vilnius 01108
Lithuania

Send your letter by An Post registered mail and keep your receipt.

Email cancellation address

support@planner5d.com

Use email for urgent requests, but follow up with a registered letter if you don't receive a reply within 5 business days.

Irish escalation contacts

If Planner 5D refuses to cancel or refund after you've sent formal requests:

• Competition and Consumer Protection Commission (CCPC): ccpc.ie | Phone: 0818 943 670 | Email your complaint with copies of all correspondence with Planner 5D
• Your bank's disputes team: Contact your card issuer or bank and initiate a chargeback for unauthorised recurring charges, supported by your cancellation requests and refusal evidence
• Office of the Ombudsman: ombudsman.ie | For complaints about how regulatory bodies or companies handle your consumer disputes

At Stopee, we've found that formal written notice, combined with clear reference to your consumer rights under Irish law, resolves the vast majority of cancellation issues without escalation. The company respects paperwork and legal language because it creates liability. Use the templates, keep your evidence, and don't give up if the first request is ignored.

Stopee has helped thousands of consumers cancel problematic subscriptions, recover refunds and stand up to companies that rely on inertia and poor documentation to keep charging. Your subscription, your rules. Cancel with confidence, and remember: you have legal rights, and we're here to help you use them.