Manage Camscanner

How to cancel CamScanner and stop unwanted charges in ireland

What CamScanner is and why you might want to cancel

CamScanner is a mobile document-scanning app that turns paper receipts, contracts and notes into searchable digital PDFs using optical character recognition technology. You can use it free on basic features, but the premium subscription unlocks unlimited cloud storage, ad-free scanning and enhanced text extraction. The catch: like most subscription apps, CamScanner charges automatically each month or year, and many users in Ireland find themselves paying long after they've stopped using it.

How CamScanner billing works

CamScanner offers three main subscription tiers billed through the Apple App Store, Google Play Store or directly. Your renewal date is tied to your purchase platform, not to CamScanner itself, which means you'll need to cancel in the right place or the charges will keep coming. The subscription auto-renews unless you actively cancel before your renewal date.

Why cancelling matters in ireland

Under the Consumer Rights Act 2015 (as amended), you have the right to cancel a digital service subscription within 14 days of purchase if you haven't used it substantially, and you can withdraw from ongoing subscriptions at any time with clear notice. If CamScanner continues charging after you've cancelled, you have grounds to claim a refund from your bank or payment provider. Stopping the charges now protects your bank statement and prevents surprise bills.

CamScanner subscription plans and typical costs

CamScanner pricing varies by region and platform, but here's what you'll typically see in Ireland.

Pro tip: Check your last receipt or bank statement. The exact price and renewal date you see there is the one you need to cancel before.

Should you cancel CamScanner right now?

Ask yourself these three questions before you proceed.

When cancellation makes sense

Cancel now if you're no longer scanning documents regularly, you've switched to a competitor like Adobe Scan or Microsoft Lens, you forgot you had the subscription and want to stop the bleed, or you're unhappy with the app's performance or privacy practices. Cancellation is free and immediate on most platforms.

When you might keep it

Keep your subscription if you use CamScanner at least weekly for work or study, you value the cloud backup and searchable document library, the annual rate works out cheaper than you expect, or you've already paid for a full year and want to get your money's worth first (then cancel before the next renewal).

How to cancel CamScanner on iOS (iPhone and iPad)

On Apple devices, you cancel through the Settings app, not through the CamScanner app itself. This is where Apple routes all subscription management.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the very top of the screen.
   • This opens your Apple ID account menu.
3. Select Subscriptions.
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find CamScanner in the list and tap on it.
   • If you don't see it, scroll down or use the search function.
   • Warning: If you have multiple Apple IDs or have used Family Sharing, CamScanner might be under a different account - check all linked accounts.
5. Tap "Manage Subscription" or "Edit Subscription".
   • Apple's wording varies slightly by iOS version, but this button is always near the top.
6. Tap "Cancel Subscription".
   • Apple will ask you to confirm or will show you a cancellation reason screen.
7. Confirm the cancellation by tapping the final "Confirm Cancellation" button.
   • You'll see a message saying "Your subscription to CamScanner has been cancelled" or "Subscription cancelled".

Pro tip: Take a screenshot of the confirmation screen. You'll need proof of cancellation if charges appear again or if you need to dispute a billing error.

How to cancel CamScanner on android (Google play store)

Android users cancel through the Google Play Store app. The process is straightforward but the location has changed in recent Android versions, so pay close attention.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the colourful triangular Play Store icon.
2. Tap your profile icon in the top-right corner.
   • This is usually a circular image or initial.
3. Select "Manage subscriptions" from the dropdown menu.
   • If you see "Payments and subscriptions", tap that first, then choose "Manage subscriptions".
4. Find CamScanner and tap on it.
   • Swipe through the list if you have many subscriptions.
   • Warning: Ensure you're tapping the right app - don't cancel a subscription you actually want.
5. Tap "Cancel subscription".
   • Google Play will ask you why you're cancelling (optional feedback) and may offer you a discount to stay.
6. Confirm your cancellation.
   • You'll see a message confirming the date your subscription ends. You keep access until that date.

Pro tip: Google Play takes cancellations very seriously. You can resubscribe at any time in the future if you change your mind, with no penalty.

What happens after you cancel your CamScanner subscription

Cancellation feels anticlimactic because nothing dramatic happens - which is exactly what you want.

Immediate effects

Once you hit confirm, your subscription is cancelled. You'll keep full access to premium features until your current billing period ends (e.g., if you're billed monthly and you cancel on the 15th, you keep premium until the end of that calendar month). After your billing period expires, you'll be downgraded to the free version, which still lets you scan documents but with ads and limited cloud storage.

Your payment will not be charged again

Apple and Google will not renew your subscription on the next renewal date. The charge will not appear on your bank statement or credit card. This is final unless you manually resubscribe.

What about your scanned documents?

All your previously scanned documents stay in your CamScanner account and remain accessible. Downgrading to free does not delete your library. You can download or export them at any time.

Refunds: your rights and how to claim one

If CamScanner has been charging you but you've now cancelled, you may be entitled to a refund depending on how long you've had the subscription and whether you used it.

Your legal rights in ireland

Under the Consumer Rights Act 2015, you can request a refund within 14 days of purchase if you haven't used the service substantially. For longer-standing subscriptions, you do not automatically have a refund right, but you have the legal right to cancel at any time without penalty. However, if you discover a billing error (e.g., being charged multiple times or charged after you cancelled), you have the right to a refund of those erroneous charges.

How to request a refund

1. Check your App Store or Play Store transaction history to note the exact dates and amounts charged.
   • On iOS: Settings > [Your Name] > Media & Purchases > Purchased.
   • On Android: Google Play > Profile > Payments and subscriptions > Billing history.
2. Contact Apple Support (iOS) or Google Play Support (Android) directly.
   • Explain that you were charged and have now cancelled, and request a refund for the most recent charge.
   • Apple: visitapple.com/contact or tap "Report a problem" on your receipt in the App Store.
   • Google: support.google.com/googleplay or tap the three-dot menu on your CamScanner subscription and select "Report a problem".
3. If the app store refuses, contact your bank or card issuer and file a chargeback or dispute.
   • Your bank has stronger leverage and can recover the money directly from Apple or Google.
   • Pro tip: Always have your receipts ready when you call your bank.

Warning: Do not delete the app or clear your payment history before requesting a refund. The app stores need your transaction record to process the request.

Common mistakes people make when cancelling CamScanner

Cancellation is simple, but rushed decisions and confusion about which account or platform to use trip up many people. Here's what to watch out for.

Deleting the app instead of cancelling the subscription

This is the most common mistake. Deleting CamScanner from your phone does not cancel your subscription. Your credit card or Apple ID will still be charged on renewal day. You must cancel through Settings or the Play Store, not the app itself.

Cancelling in the wrong place

If you bought CamScanner through the App Store, you must cancel through the App Store Settings - not through the app. If you bought it through Google Play, you must cancel through Google Play. Trying to cancel inside the CamScanner app won't work because the app doesn't control billing; the platform does.

Forgetting to check all your apple IDs or google accounts

If you've used multiple email addresses, switched phones, or set up Family Sharing, CamScanner might be subscribed under a different account than the one you're currently using. Check every account linked to your phone before you assume it's cancelled.

Not saving proof of cancellation

A screenshot of the confirmation message is your evidence. If a charge appears after you've cancelled, you'll need that proof for your bank or for a dispute claim.

Cancelling during a free trial without reading the terms

CamScanner (and many apps) offer free trials that convert to paid subscriptions unless you cancel before the trial ends. If you ignored the trial end date, you may have been auto-charged. The refund is still possible - contact the app store within 30 days.

How stopee helps you stay on top of subscriptions

Stopee exists to help you take control of your recurring charges. On Stopee, you can track all your active subscriptions, set reminder alerts for renewal dates, and access step-by-step cancellation guides for hundreds of services - including CamScanner. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim hundreds of euros in annual spending.

Checklist: before and after cancellation

Use this checklist to confirm you've done everything correctly.

Reviews and what other users say about cancelling CamScanner

Consumer feedback on app store forums and refund websites shows that cancellation itself is straightforward, but users often struggle with finding the subscription in the first place or discovering they'd been charged after deletion. Many users praise how quick the cancellation is once they locate it, though some report occasional confusion with multi-account setups. Stopee users report that setting a reminder for renewal dates prevents most unwanted charges from happening in the first place.

Should you keep or cancel? final comparison

Get support or escalate a billing dispute in ireland

If you've cancelled CamScanner but charges continue to appear, or if the app store refuses your refund request, you have consumer rights protections in Ireland.

Steps to escalate

1. Contact the app store (Apple or Google) a second time with your cancellation proof and the list of erroneous charges.
   • Be clear and factual; include your transaction IDs and dates.
2. If the app store doesn't respond within 14 days, lodge a complaint with the Competition and Consumer Protection Commission (CCPC).
   • Visit ccpc.ie or call 01 402 5555 (Dublin) to file a formal complaint.
   • The CCPC will investigate unfair billing practices on behalf of Irish consumers.
3. Contact your bank or card issuer and request a chargeback or dispute.
   • Your bank can recover the money from Apple or Google's merchant account.
   • This is faster and often more effective than waiting for app store support.

Pro tip: Stopee can help you document your cancellation attempts and organize evidence for a dispute. Keep a record of every email and cancellation confirmation you receive.

Contact details for consumer support

Competition and Consumer Protection Commission (CCPC), Republic of Ireland: Telephone 01 402 5555, Online: ccpc.ie. For specific app store issues, use the in-app reporting feature or visit support.apple.com (iOS) or support.google.com/googleplay (Android).

Cancelling CamScanner is quick and painless - but only if you know where to go. You've now got the steps, the legal background and the escalation path if anything goes wrong. Stopee is here to support you every step of the way, with guides for hundreds of services and tools to help you manage all your subscriptions in one place. Take action today and stop those charges.