Manage Camscanner

How to cancel CamScanner and stop unwanted charges

What is CamScanner and why you might want to cancel

CamScanner is a document-scanning app that converts photos into PDFs, adds basic text recognition (OCR), syncs files to the cloud and lets you collaborate with others. The app offers a free tier with ads and limited features, plus paid monthly or annual subscriptions that unlock batch export, watermark removal and extra cloud storage.

The challenge with CamScanner is that subscriptions auto-renew unless you cancel them actively, and the app processes payments through Apple App Store or Google Play. This means your billing and cancellation path depends on which device ecosystem you use. Many users report surprise charges after free trials end, difficulty tracking receipts across devices, and slow responses when they contact support about refunds.

At Stopee, we help you cut through these frustrations and regain control of your subscriptions. If you've decided CamScanner isn't worth the cost, or you've been charged without permission, we'll walk you through exactly how to cancel and what to expect.

CamScanner pricing and plan options

CamScanner pricing varies by region and billing route, but typically sits in this range for Australian users.

Why users cancel CamScanner

Most people cancel for one of three reasons. First, the free app often does what they need, and the paid features don't justify the cost. Second, they've moved to alternative apps like Adobe Scan or Microsoft Lens that offer similar functionality without the subscription friction. Third, and most common, they've been charged for a renewal they didn't authorise or forgot about.

Your consumer rights under australian law

Australian Consumer Law (ACL) and the Australian Competition and Consumer Commission (ACCC) give you strong protections when you cancel digital subscriptions. Understanding these rights transforms your cancellation from a favour into a backed-up demand.

Automatic renewal rules under australian law

The ACCC requires that companies selling subscriptions must obtain your explicit informed consent before any auto-renewal. This means CamScanner must tell you clearly and separately that the free trial will convert to a paid subscription, show the amount you'll be charged, and get your active agreement. Many users never see this consent step, which means the initial charge may be unlawful.

Additionally, companies must provide you with a simple, online cancellation mechanism that mirrors how you signed up. If you bought via the Apple App Store, Apple must give you an easy in-app way to cancel. The same applies to Google Play. Under the ACCC rules, you must be able to cancel your subscription in the same place you entered it, without jumping through support hoops.

Your right to a refund

CamScanner's terms state that payments are non-refundable, but Australian Consumer Law overrides this in specific cases. You have a right to a refund if:

• You did not consent to the auto-renewal (the trial converted without clear notice)
• You were not given a simple cancellation path as required by ACCC rules
• You cancelled within 24 hours of the renewal and contact CamScanner or the app store immediately
• The app is faulty, crashes repeatedly or does not match its description

App stores (Apple and Google) have their own refund windows: Apple typically allows 14 to 45 days, and Google allows 48 hours for in-app purchases. These windows are narrower than the ACL, but they still exist.

What to do if CamScanner refuses to refund

If you cancel CamScanner and request a refund but the company refuses, escalate to the ACCC. You can lodge a free complaint at accc.gov.au, and the regulator investigates non-compliance with auto-renewal rules. Stopee has supported users through this process; the ACCC takes these complaints seriously and has previously ordered refunds to consumers for breach of transparent consent and cancellation rules.

How to cancel CamScanner: step-by-step for each platform

Cancellation depends entirely on which app store processed your payment. Follow the instructions for your device below, and note that cancellation stops future auto-renewals but does not refund your current billing period unless you request a refund separately.

Cancel CamScanner on iPhone (Apple app store)

If you bought your CamScanner subscription through Apple's ecosystem, you manage cancellation in the App Store settings, not the app itself.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner (it looks like a circle with your photo or initials).
3. Select Subscriptions from the menu.
4. Find CamScanner in the list of active subscriptions.
5. Tap CamScanner to open its subscription details.
6. Tap Cancel subscription or Edit, then select the option to cancel.
7. Choose your reason for cancellation (optional but helpful for feedback).
8. Confirm the cancellation by tapping Confirm or Yes, cancel subscription.

Pro tip: Screenshot the cancellation confirmation screen. Apple shows a "Subscription ended" date, which proves you cancelled before the next renewal. Keep this image in case you need to dispute a future charge or request a refund.

Warning: Deleting the CamScanner app does not cancel your subscription. You must follow the steps above to stop the renewal. Many users make this mistake and find themselves charged again months later.

Cancel CamScanner on android (Google play)

Google Play subscriptions are managed through your Google Account, not within the CamScanner app itself.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select Manage subscriptions from the menu.
4. Tap CamScanner from the list of active subscriptions.
5. Tap Cancel subscription.
6. Select a reason for cancellation (optional).
7. Confirm by tapping Cancel subscription again.

Pro tip: Google Play shows you a "Subscription will expire on" date after cancellation. Write this date down. Your access continues until this date; after it passes, CamScanner will no longer sync to the cloud or unlock premium features.

Warning: If you are on a trial that is about to convert to a paid subscription, cancel immediately. Google and Apple allow refunds if you cancel within 24-48 hours of the first renewal charge. After that window closes, your chances of a refund drop significantly.

Cancel CamScanner if you paid directly (outside the app stores)

If you purchased CamScanner directly from the developer's website or via email (rare but possible), you must contact support to cancel.

1. Visit the CamScanner website or find the support email address in the app's settings.
2. Send an email with the subject line: Subscription cancellation request.
3. Include your email address, the date the subscription was purchased, and the amount charged.
4. State clearly: "I request immediate cancellation of my CamScanner subscription and full details of the cancellation process."
5. Ask for written confirmation of the cancellation and the effective date.
6. Keep a copy of your email and any response for your records.

Warning: Direct payments often have weaker refund policies than app stores. If CamScanner refuses to cancel or refund after 14 days, escalate to the ACCC or your credit card company for a chargeback (if you paid by card).

What happens after you cancel CamScanner

Cancellation is not the same as deletion, and understanding what changes after you click cancel helps you plan your next step.

Access and features after cancellation

Once you cancel, your premium features remain active until the end of your current billing period. If your renewal was scheduled for 15 July and you cancel on 1 July, you still have full access until 15 July. After that date, the app reverts to the free tier: watermarks reappear on scans, cloud storage drops to the free limit, and batch export is disabled.

You can continue to use the free version without paying anything. If you have important documents saved to CamScanner's cloud, download them to your device or another service (Google Drive, OneDrive) before your premium access ends.

Uninstalling the app

You do not need to delete CamScanner after cancelling. The app itself costs nothing to keep installed. However, if you no longer use it or want to remove it entirely, you can delete it without affecting your cancellation. The cancellation is permanent at the app store level; reinstalling the app later will not auto-reactivate the subscription.

Refund timelines and what to expect

Refund timelines vary widely depending on your app store, the reason for the refund and how quickly CamScanner or the store processes your request.

Apple refund process

Apple handles refunds through its customer support portal. If you request a refund within 45 days of purchase, Apple often approves it automatically. The refund reaches your Apple Account within 5-7 business days, then transfers to your original payment method within another 3-10 working days. If you have an Apple Account credit balance, the refund lands there first.

Google play refund process

Google Play allows refunds within 48 hours of purchase for most subscriptions. If you request a refund after 48 hours, Google may still honour it but will ask for a reason. Approved refunds take 5-10 business days to appear in your Google Play balance, and a further 3-5 days to reach your payment method.

Direct developer refunds

If you paid CamScanner directly, refund timelines depend on the company's response time and internal processes. Many developers take 10-30 business days to respond, and some never respond. This is why the ACCC exists: if CamScanner ignores your refund request for more than 30 days, lodge a complaint with the ACCC at accc.gov.au.

Common mistakes when cancelling CamScanner

Cancellation sounds simple, but small missteps often leave you paying longer than necessary or unable to claim a refund. Here are the errors we see most often at Stopee.

Deleting the app instead of cancelling the subscription

This is the most common mistake. You delete CamScanner from your phone, think you're done, and two months later receive a surprise charge. The app and the subscription are separate. Deleting the app does nothing to stop auto-renewal. You must cancel through the app store settings as outlined above.

Waiting too long to request a refund

App stores have strict refund windows: Apple allows up to 45 days in some cases, Google allows 48 hours. Outside these windows, refunds become discretionary. If you were auto-renewed and only noticed weeks later, contact support immediately anyway and reference the ACCC's auto-renewal rules. Stopee has helped users recover refunds even outside the formal windows by citing ACL protections.

Not keeping cancellation proof

Always screenshot or note the date and confirmation message when you cancel. If a charge appears after cancellation, you need proof that you cancelled on a specific date. Without this proof, disputing the charge becomes your word against the app store's records.

Assuming the app store handles all refunds

If your subscription was processed through an app store, the app store controls the refund, not CamScanner. Contact Apple or Google first, not the developer. If Apple or Google refuse, then escalate.

Checklist: before, during and after cancellation

Use this checklist to ensure you've covered every step and protected yourself against future charges.

What users say about cancelling CamScanner

Independent reviews and consumer forums reveal consistent patterns in how users experience both the app and the cancellation process.

Common praise

Users with positive experiences typically praise CamScanner's scanning quality and the convenience of OCR on mobile. Many say the app "just works" and integrates well with cloud storage. However, praise drops sharply once billing enters the conversation.

Recurring complaints

The most frequent complaint is surprise auto-renewal charges. Reviewers repeatedly report: "They charged me without reminding me the trial was ending," and "I forgot about the subscription and was hit with an annual charge." A secondary complaint is slow or unresponsive support: "I emailed CamScanner to cancel and never heard back. I had to contact Apple instead."

A third pattern is difficulty with refunds: "The app store said no refund because it was past 48 hours, even though I only just found the charge." These complaints highlight why you need to act quickly and know your rights.

What this means for your cancellation

User reviews confirm that CamScanner's auto-renewal system is designed to be sticky. The company relies on users forgetting or finding it hard to cancel. At Stopee, we've seen this pattern across hundreds of services; the solution is to cancel proactively and document every step. Don't wait for a surprise charge to motivate you.

Keep versus cancel: when you should reconsider

Before you cancel, ask yourself whether CamScanner still has value for you. This table compares the cost-benefit to help you decide.

If you're on the fence, try the free tier for two weeks. If it meets your needs, cancel the paid plan. If you genuinely need the premium features, keep it. But if you're paying out of inertia or didn't realise you were subscribed, cancel without hesitation.

Steps to take if CamScanner keeps charging you after cancellation

If you cancelled but received another charge, act immediately. You have legal recourse, and Stopee recommends following this escalation path.

Step one: contact the app store within 48 hours

If you're charged after cancellation, contact Apple or Google within 48 hours. Show them your cancellation screenshot and ask for an immediate refund. Cite your subscription cancellation date and the unexpected charge. App stores often reverse charges quickly at this stage.

Step two: request a refund from CamScanner directly

Email CamScanner's support (found in the app's settings or on their website) with the subject: "Refund request for duplicate charge after cancellation." Attach your cancellation proof and the charge receipt. Request a response within 7 days.

Step three: dispute with your payment provider

If the app store and CamScanner both refuse, contact your credit card company or bank and request a chargeback for an unauthorised charge. Show them your cancellation proof and the unwanted charge. Your bank can recover the money within 60-90 days.

Step four: report to the ACCC

If all three steps fail, lodge a complaint with the ACCC at accc.gov.au. The regulator investigates breaches of auto-renewal rules and can compel CamScanner to refund affected consumers. Stopee has supported users through ACCC complaints; the process is free and effective.

Cancellation address and customer support

If you need to contact CamScanner directly or escalate your complaint, use these channels.

CamScanner customer support

• In-app: Open CamScanner, navigate to Settings, and tap "Contact Us" or "Help & Support."
• Email: Support email addresses are listed in the app's settings menu or on the CamScanner website.
• Website: Check camscanner.com for contact details and support documentation.

App store support (if your charge was unauthorised)

• Apple: Visit reportaproblem.apple.com or go to Settings > [Your Name] > iTunes & App Store > View Apple ID > Purchase History, find the charge, and tap "Report Problem."
• Google: Visit support.google.com/googleplay and select "Report a problem with a purchase."

ACCC complaint (if the company refuses to refund)

• Visit accc.gov.au and select "Submit a consumer complaint."
• Provide details of your subscription, cancellation date, the charge you dispute, and all communication with CamScanner or the app store.
• The ACCC will investigate at no cost to you.

Your next steps: cancel with confidence

CamScanner's auto-renewal system is designed to keep you subscribed, but Australian Consumer Law and app store policies are designed to keep you in control. You have the right to cancel easily, and if you're charged unfairly, you have the right to a refund.

Follow the step-by-step cancellation guide above for your platform, take screenshots of every confirmation, and act quickly if a charge appears after cancellation. Remember that deleting the app is not enough; you must cancel through the app store's subscription settings.

If CamScanner refuses to help, escalate to Apple or Google, then to your bank or the ACCC. At Stopee, we've helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. You're not alone in this, and you have more power than you might think.

Cancel CamScanner today, download your files, and take back control of your billing. Stopee is here to guide you every step of the way.