Manage Camscanner

How to cancel camscanner and reclaim your money in new zealand

What camscanner is and why you might want to cancel

Camscanner is a mobile app that turns your smartphone camera into a document scanner. You take a photo of a paper document, and the app converts it into a clean, shareable PDF with built-in optical character recognition (OCR) to make text searchable. It syncs your scanned files to the cloud and lets you organise, edit and share documents from anywhere.

The app sounds useful until you realise the subscription costs add up. Many users find the free tier increasingly limited, or they signed up for a premium plan and no longer use it. If you're one of them, cancelling is straightforward once you know where to look. At Stopee, we help thousands of New Zealand consumers navigate exactly this situation.

How camscanner bills you

Camscanner doesn't handle your payments directly. Instead, the app is distributed through Google Play (Android) and the Apple App Store (iOS), and both app stores manage your subscription billing, renewals and refunds. This is important because it means you cannot cancel Camscanner through the app itself or through Camscanner's website. You must cancel through the store where you bought it.

If you purchased Camscanner on your Android phone, you'll cancel via Google Play. If you're an iPhone or iPad user, you'll cancel through Apple. This separation protects you - app stores have clear cancellation windows and refund policies - but it also confuses many users who expect to find a cancel button in the app.

When cancellation makes sense

You should cancel Camscanner if you're not using premium features regularly, or if a cheaper or free alternative (like Google Lens or built-in iOS Notes scanning) already meets your needs. You should also cancel if you signed up for a free trial and don't want to be charged when the trial ends. Stopee recommends reviewing your app subscriptions at least once every six months to catch unused ones.

How to cancel camscanner on android (Google play)

Cancelling your Camscanner subscription on Android is a five-step process that takes about two minutes once you've opened the Google Play Store.

1. Open the Google Play Store app on your Android device (the colourful shopping bag icon).
   • Make sure you're logged in with the same Google account that purchased Camscanner.
2. Tap your profile icon in the top right corner of the screen.
   • This is usually a circular photo or avatar next to the search bar.
3. Select Payments and subscriptions from the menu.
   • You'll see a list of every subscription linked to your Google account.
4. Tap Subscriptions (not "Payment methods").
   • Scroll down until you find Camscanner in the list.
5. Tap on Camscanner, then select Cancel subscription.
   • Google may ask you why you're cancelling. You can skip this or give feedback - either way, your cancellation will proceed.
   • Confirm the cancellation when prompted. You should receive an email confirmation within minutes.

Pro tip: Screenshot the confirmation screen to prove you cancelled. This is useful if a charge appears later or if you need evidence for a refund dispute.

Warning: Do not try to cancel Camscanner by uninstalling the app or deleting your Google account. The subscription runs independently of the app. Uninstalling will not stop the charges.

How to cancel camscanner on iPhone or iPad (Apple app store)

Cancelling an Apple subscription is just as straightforward as Android, but the steps are slightly different because you navigate through Settings rather than the App Store app.

1. Open Settings on your iPhone or iPad.
   • This is the grey gear icon on your home screen.
2. Tap your name at the very top of the Settings menu.
   • You'll see your Apple ID, iCloud email and other account details.
3. Select Subscriptions.
   • This shows every active subscription tied to your Apple ID.
4. Find and tap Camscanner in the list.
   • If you have multiple subscriptions, scroll down to locate it.
5. Tap Cancel Subscription at the bottom of the Camscanner details screen.
   • Apple will ask you to confirm. Read the cancellation notice, which shows your final access date, then confirm by tapping again.

Pro tip: Apple sends a cancellation confirmation email to your Apple ID email address. Check your inbox (and spam folder) to confirm the cancellation went through.

Warning: Apple subscriptions cancel at the end of your current billing period, not immediately. You can continue using premium features until that date. Cancelling early does not trigger an immediate refund unless you qualify under Apple's refund window (see refund section below).

What happens after you cancel camscanner

Cancelling a subscription can feel unsettling because you don't lose access right away. Understanding what changes helps you avoid surprise billing or panic.

Your access to premium features

After you cancel, Camscanner continues to work normally until your paid billing period ends. If you paid for a monthly subscription on 15 March and cancelled on 20 March, you keep all premium features until 15 April. Once the billing period ends, the app reverts to the free tier and you lose access to features like unlimited cloud storage, advanced OCR and batch processing.

Your existing scanned documents and PDFs remain in the app. Cancellation doesn't delete your files automatically.

Billing and future charges

The moment you cancel, all future automatic renewals stop. You will not be charged again. If you see a charge after cancellation, it may be a delayed processing from before you cancelled, or a different app entirely. Check your App Store or Google Play purchase history to identify what charged you, then escalate to Stopee if you believe the charge was unauthorised.

Your account and data

Cancelling the subscription does not delete your Camscanner account or local files. You remain registered with the service and your documents stay in the cloud (if you synced them). If you want Camscanner to delete your account and all data, you'll need to make a separate request. Contact Camscanner support directly and ask for account deletion, then keep a record of that request.

Will you get a refund from camscanner

Refunds depend on which app store you used and how long ago you bought the subscription. Both Google Play and Apple App Store have refund windows, but they differ slightly.

Google play refund policy

Google Play allows refund requests within 48 hours of a subscription purchase or renewal. If you bought or were charged within the last two days, you can request a refund through your purchase history. After 48 hours, refunds are unlikely unless you have proof of an unauthorised charge or a technical fault.

To request a refund on Android, open Google Play, tap your profile icon, go to Payments and subscriptions, tap Purchase history, find Camscanner, tap the three-dot menu and select Report a problem. Explain briefly why you want a refund and submit. Google reviews your request and usually responds within a few days.

Apple app store refund policy

Apple's refund window is also roughly 48 hours, though Apple has more discretion and may honour refund requests beyond that period. To request a refund on iPhone, go to Settings, tap your name, select iTunes and App Store, tap your Apple ID, then View Apple ID. Scroll to Purchase history, find Camscanner and tap Report a Problem. Describe the issue and submit.

Alternatively, visit reportaproblem.apple.com and log in with your Apple ID, then follow the same steps online.

Important refund exceptions

Both app stores rarely refund charges simply because you changed your mind or no longer want the service. However, you may have grounds for a refund if the service was faulty, didn't work as advertised, or the charge was fraudulent. In New Zealand, the Consumer Guarantees Act also protects you if digital content fails to supply services of acceptable quality or fit for purpose.

If Camscanner fails to work correctly or you believe your charge was unauthorised, keep a record of the problem (screenshots, dates, error messages) and use it to support your refund claim. Stopee recommends escalating to the relevant app store's consumer support team if your initial refund request is denied.

Your consumer rights in new zealand

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws apply to digital services like Camscanner, even though you buy through an app store.

Consumer guarantees act protection

The Consumer Guarantees Act guarantees that services supplied to you are of acceptable quality, fit for purpose and supplied with due care and skill. If Camscanner stops working, loses your documents, or performs so poorly that it doesn't match what was advertised, you have the right to a refund, repair or replacement at no cost to you.

Your right to a remedy applies for up to six years after the purchase, though it's stronger if you complain within three months.

Unfair contract terms

The Fair Trading Act prohibits unfair contract terms in consumer agreements. If Camscanner's terms of service include unreasonable restrictions on refunds or liability, those terms may not be binding. For example, a term that says "all sales are final, no refunds under any circumstance" is likely unenforceable against you.

Unauthorised charges

If you never authorised a Camscanner charge, or if your account was compromised, you have the right to dispute the transaction. Report it to your bank or credit card company immediately, and provide evidence to the app store. The app store and your bank may both investigate and issue a refund.

Escalation path if the app store refuses

If Google Play or Apple denies your refund request and you believe it breaches the Consumer Guarantees Act, you can escalate to the Commerce Commission or seek advice from Consumer NZ. Stopee helps consumers document these disputes and identify when to escalate. Don't accept a denial without reviewing your legal rights first.

Camscanner pricing and what you're cancelling

Understanding what you pay for helps you decide whether cancellation is the right move. Here's a summary of Camscanner's current subscription tiers in New Zealand.

Note: Prices shown are NZD and current as of publication. App store currency conversions and regional pricing can vary. Check the app store listing at the time of purchase for exact amounts. Annual plans are significantly cheaper per month than renewing monthly subscriptions.

Common mistakes people make when cancelling camscanner

Cancelling a subscription feels simple until something goes wrong. Many of these mistakes come from confusion about where to cancel or misunderstanding how app store billing works.

Uninstalling the app without cancelling the subscription

The single most common mistake is deleting Camscanner from your phone and assuming the charges will stop. They won't. The app and the subscription are separate. Uninstalling removes the app from your device but leaves the subscription active in the app store. You'll keep getting charged monthly until you formally cancel through Google Play or Apple. Always cancel the subscription first, then uninstall the app if you wish.

Cancelling through the wrong account

If you have multiple Google or Apple accounts on your device, cancelling through the wrong account won't work. You must cancel through the account that purchased the subscription. Check your purchase confirmation email to see which account was charged. Log out of your current app store account if necessary and log in with the correct one.

Missing the confirmation and not realising you're still charged

You receive a confirmation email when you cancel, but many people don't check it or miss it in their inbox. Without confirmation, they assume they've cancelled when they haven't. A month later, another charge appears and they're surprised. Always save or screenshot your cancellation confirmation. If a charge appears after the date you cancelled, use the confirmation as proof.

Cancelling partway through a billing period and expecting an immediate refund

Most subscriptions (including Camscanner) don't refund the current period if you cancel mid-cycle. Cancellation simply stops future charges. You keep access until the current period ends. If you need a refund for the current period, you'll have to request it separately through the app store, and they'll only honour it within their refund window (usually 48 hours).

Confusing camscanner with other document scanning apps

If you use multiple scanner apps, charges can blur together. Carefully check your app store purchase history to confirm Camscanner is actually charging you. Look for "CamScanner" or "Camscanner+" in the list. If you find other scanner apps you forgot about, cancel those too.

Pro tip: At Stopee, we recommend setting a calendar reminder to review all your app subscriptions twice a year. This catches forgotten subscriptions and saves you money long-term.

Camscanner cancellation checklist

Use this checklist to confirm you've cancelled correctly and that no future charges will occur.

Alternatives to camscanner if you're looking to switch

If you're cancelling Camscanner because you want a cheaper or better alternative, here are three options worth considering.

Google lens and google docs

Google Lens, built into most Android phones and available as a standalone app, scans documents for free. It captures text and saves images. You can also use the Google Docs app on any phone to take and scan photos directly into editable documents. Both are completely free and integrate with Google Drive. The trade-off is that Google Lens is less polished for batch scanning and doesn't offer the same OCR refinement as Camscanner.

Adobe express (free tier)

Adobe offers a free version of Adobe Express that includes document scanning. It's a solid middle ground between Camscanner and Google Lens, with better editing tools and slightly more storage. The free tier is sufficient for casual users, and the paid tier is cheaper than Camscanner.

Microsoft lens and OneDrive

Microsoft Lens, part of the Microsoft ecosystem, scans documents and saves them to OneDrive. It's free and integrates seamlessly if you use Outlook or Microsoft 365. The app is lightweight and works well for occasional scanning.

Contact information for camscanner

If you need to contact Camscanner directly for account deletion, data removal or a technical issue, the only publicly available address associated with Camscanner is located in China:

Camscanner support address:
Camscanner Limited
China

Important note: This address is in China, not New Zealand. Postal contact is slow and unlikely to resolve billing disputes quickly. Instead, escalate your issue through the app store where you bought the subscription (Google Play or Apple). Both app stores have New Zealand-based consumer support teams and dispute resolution processes.

If the app store refuses to help and you believe your rights under New Zealand consumer law have been breached, contact Consumer NZ or the Commerce Commission for guidance.

Wrapping up your camscanner cancellation

Cancelling Camscanner is straightforward once you know to cancel through the app store, not the app itself. Follow the steps for your device (Google Play for Android, Apple App Store for iPhone), confirm your cancellation by email, and you're done. Future charges will stop immediately, and you'll keep premium access until your current billing period ends.

If you're owed a refund, request it within 48 hours of the charge through the app store's refund tool. If the app store denies your refund and you have grounds under the Consumer Guarantees Act, escalate to the Commerce Commission.

Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, claim refunds and understand their rights. If you're unsure about your refund eligibility or need help disputing a charge, Stopee is here to guide you through the process with clarity and confidence. Visit Stopee today to explore more cancellation guides and consumer resources.