Manage Camscanner

How to cancel your CamScanner subscription and stop unwanted charges

What CamScanner is and why cancellation matters

CamScanner is a document scanning app that turns your phone's camera into a portable scanner. Developed by INTSIG Information Co., Ltd., it converts photos into clean PDFs, applies optical character recognition (OCR) to make text searchable, and syncs your documents across devices. Millions of users rely on it to digitize receipts, contracts, whiteboards, ID cards, and other paper documents quickly.

The app offers both free and premium versions. The free tier includes basic scanning, but premium subscribers unlock watermark removal, advanced OCR credits, larger cloud storage, and batch processing. Many people sign up for a free trial, only to discover unexpected charges hitting their bank account weeks later. If you're here, you likely want to cancel before the next billing cycle arrives. Stopee exists to help you do exactly that-with clear steps and no confusion.

How CamScanner billing works

CamScanner uses recurring subscription models, meaning your payment renews automatically every month or year unless you cancel. The app typically charges between $4.99 monthly and $49.99 annually, depending on which plan you chose and where you purchased it. Your billing may come through your phone's app store (Apple App Store or Google Play Store), a credit card, or a third-party payment processor.

The critical detail: your subscription may be tied to your app store account, not your CamScanner login. This means canceling within the app itself might not stop the charges. You must cancel through the payment method you used when you signed up-or contact INTSIG directly.

Why people cancel CamScanner

Users report canceling for clear, repeatable reasons. Free trial charges that post after the trial should have ended top the list. Auto-renewal surprises-where annual charges appear without warning-rank second. Others find the premium features don't justify the cost, or they've switched to free alternatives like Google Drive's document scanning or Microsoft Lens. Some cancel after losing access to paid features following a device change or account migration. At Stopee, we see these patterns repeatedly, and they all deserve action.

Your consumer rights and the laws that protect you

Before you cancel, know the legal protections you have as a consumer in the United States.

The federal trade commission act and negative option rules

The Negative Option Rule (part of the Federal Trade Commission Act) requires that companies like INTSIG make it as easy to cancel a subscription as it is to sign up. If you signed up online, you must be able to cancel online. CamScanner cannot force you to mail a letter or call a phone number if you clicked a button to subscribe.

Additionally, companies must obtain clear, affirmative consent before charging you. If you were charged after a free trial without your explicit agreement, that violates FTC rules. The company must also send reminders before charging you and honor cancellation requests promptly-typically within one business day.

State laws and your refund eligibility

Many U.S. states (including California, New York, Illinois, and others) have passed their own subscription cancellation laws. These laws often give you the right to cancel instantly and may entitle you to a refund if you were charged without clear consent. California's Automatic Renewal Law, for example, requires simple cancellation and presumes you're entitled to a refund if the company didn't follow disclosure rules.

If CamScanner refuses to refund charges or ignores your cancellation request, you can file a complaint with your state's Attorney General office or the FTC at reportfraud.ftc.gov. Stopee recommends keeping all evidence: screenshots of charges, confirmation emails, and your cancellation request.

Pricing, plans, and what you're paying for

Understanding what you're actually paying for helps you decide if cancellation is right for you.

CamScanner subscription tiers

Pro tip: If you're on a free trial and unsure of the renewal price, check your receipt email or log into your payment method account (Apple ID, Google Play, or your credit card portal) before the trial ends. The exact renewal amount is usually disclosed there.

How to cancel CamScanner on every platform

Your cancellation method depends on how you subscribed. Follow the path that matches your situation.

Cancel CamScanner on apple devices (iPhone or iPad)

If you signed up through the Apple App Store, you must cancel through your Apple ID, not within the app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find "CamScanner" in the list and tap it.
5. Tap "Cancel subscription."
6. Confirm cancellation when prompted. Apple will ask for your reason; select one and finish.
7. Take a screenshot of the confirmation page as proof that you canceled.

Warning: If you delete the CamScanner app, your subscription does not automatically cancel. You must follow these steps even if the app is no longer on your device.

Cancel CamScanner on android devices (Google play store)

Android users who subscribed through Google Play must cancel via Google Play, not inside the app.

1. Open the Google Play Store app on your phone.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Tap "CamScanner."
5. Tap "Cancel subscription."
6. Follow the prompts to confirm. Google Play will ask for feedback; provide it and complete cancellation.
7. Screenshot the final confirmation screen.

Pro tip: If you subscribed before 2022, you might have a legacy subscription billed directly by INTSIG to your Google account. If you don't see CamScanner in Google Play Subscriptions but charges are still appearing, scroll down to "Other subscriptions" or check your payment methods under Google Play Settings.

Cancel CamScanner if you subscribed via credit or debit card

If you entered your card details directly in the app (not through an app store), contact INTSIG directly to cancel.

1. Compose a professional email or letter with the following information:
   • Your full name
   • Email address associated with your CamScanner account
   • Subscription type (monthly or annual)
   • The last four digits of the card you used to pay
   • A clear statement: "I request immediate cancellation of my CamScanner subscription and termination of all recurring billing."
2. Send your cancellation request to INTSIG Information Co., Ltd. at their official address (listed in the final section of this guide).
3. Keep proof of sending: a screenshot of your sent email or a postal receipt if mailing.
4. Allow 5 to 10 business days for processing.
5. Follow up if you do not receive a confirmation email within 10 days.

Warning: Email can be slow or responses ignored. If you do not hear back within 10 business days, file a chargeback dispute with your credit card company or contact your state's Attorney General. Stopee advises keeping all evidence: your cancellation email, delivery confirmation, and screenshots of charges.

What happens after you cancel CamScanner

Cancellation is only the first step. Know what to expect next.

Your account access after cancellation

Once you cancel, your premium features stop immediately-watermarks return to new scans, and advanced OCR credits disappear. However, you retain access to all documents you've already scanned and stored. Your existing PDFs and files remain in your cloud library for at least 30 days (sometimes longer, depending on INTSIG's retention policy). Download or back up important documents to your computer or another cloud service before your premium access ends.

You can continue using the free version of CamScanner after cancellation. Basic scanning, standard OCR, and limited cloud storage remain available at no cost.

Billing and the final charge

Your final charge appears on your next billing date if you canceled after that date already passed. If you cancel on the 15th of a month but your subscription renews on the 20th, you will be charged on the 20th. You can then request a refund from INTSIG or dispute the charge with your payment processor.

If you cancel before your next billing date, no charge should post. Most app stores and card processors process cancellations within 24 hours. However, always verify your bank or payment app within 5 days to confirm no charge appeared.

How to get a refund from CamScanner

Not all charges can be refunded, but several situations qualify for one.

When CamScanner must refund your money

You have a strong refund claim if:

• You were charged after a free trial despite canceling during the trial period.
• You were not clearly notified of the renewal price before being charged.
• The charge posted after you successfully canceled your subscription.
• You did not knowingly authorize the charge (for example, a family member subscribed without your permission).

How to request a refund

1. Send a refund request email to INTSIG's address (see final section) with the following:
   • Your account email and full name
   • The date and amount of the charge you dispute
   • A clear explanation of why you believe you deserve a refund (e.g., "I canceled on January 10th but was charged on January 20th")
   • Attachments: screenshots of the charge on your bank statement, cancellation confirmation emails, or proof you sent a cancellation request
2. Allow 10 to 15 business days for a response.
3. If INTSIG denies the refund or ignores your request, file a chargeback dispute with your bank or credit card company. Provide them with all your documentation.
4. Simultaneously, file a complaint with your state Attorney General and the FTC at reportfraud.ftc.gov.

Pro tip: Chargebacks are powerful. Your bank will likely rule in your favor if you can show you canceled the subscription and were still charged, or if you were charged without clear consent. INTSIG typically refunds before a chargeback escalates.

Common mistakes to avoid when canceling

We understand canceling a subscription feels stressful, especially when unexpected charges are involved. These mistakes can delay your cancellation or cost you money.

Deleting the app without canceling the subscription

This is the most common error. Removing CamScanner from your phone does nothing to stop recurring charges. Your subscription remains active, and your card continues to be billed. You must cancel through your payment method (app store or INTSIG directly) before deleting the app.

Assuming the app's "Cancel subscription" button works

Some older versions of CamScanner display a cancel button inside the app settings. This button often does not actually cancel your subscription; it only removes the app's notification reminders. Your payment method still auto-renews. Always cancel through your app store account or by contacting INTSIG directly.

Canceling only one payment method

If you've used multiple payment methods over time (old credit card, then a new one), canceling only the newer card might not stop charges from older subscriptions tied to a different card. Log into every payment method you've used with CamScanner and verify no active subscriptions remain.

Not saving proof of cancellation

If a dispute arises, you need evidence that you canceled. Screenshot every confirmation page. Save cancellation emails. Keep postal receipts if you mail a cancellation letter. Stopee emphasizes that documentation is your strongest defense against continued charges.

Waiting too long to follow up

If you don't see a cancellation confirmation within 3 business days of requesting it, send a follow-up email or contact your payment provider. Waiting weeks and then discovering you were still charged makes disputes harder to resolve.

Your post-cancellation checklist

After submitting your cancellation request, complete these steps to ensure it sticks.

Frequently reported user experiences with CamScanner

Real users have shared their cancellation and billing experiences across review platforms and consumer forums. Here's what emerges repeatedly.

Trial billing complaints

The most common complaint involves free trial charges. Users download the app, start a 7-day free trial, forget about it, and discover a charge posted after the trial ended. Many report that they do not recall seeing a clear warning about when the trial would end or how much they would be charged. Some state they attempted to cancel within the app but were still billed, suggesting the in-app cancellation button does not work as advertised.

Renewal surprises

Annual plan subscribers frequently report surprise charges when their year renews. The renewal price sometimes exceeds the promotional introductory price, and users say INTSIG did not clearly disclose this in advance. This complaint pattern directly violates the FTC's Negative Option Rule, which requires clear disclosure of renewal terms before charging.

Device change access loss

After switching phones or logging out and back in, some users report losing access to premium features they had paid for. They describe being unable to verify their purchase across devices or being asked to repay for the same subscription. This suggests INTSIG's account migration process has gaps.

Difficulty reaching customer support

Multiple users mention slow or absent responses from INTSIG when they request cancellations or refunds via email. Response times of 2 to 3 weeks are reported, and some say their emails were never answered at all. This delay tactic can frustrate consumers and may violate the FTC's requirement to honor cancellations within one business day.

At Stopee, we've compiled these patterns so you know what to expect and can act preemptively to protect yourself.

How to contact INTSIG information co., ltd. for cancellation

If you need to cancel via mail or require escalation, here is the official contact information for CamScanner's parent company.

Direct cancellation address

INTSIG Information Co., Ltd.
Shanghai, China
(Specific cancellation inquiry address: support@camscanner.com or via your app's Help section for the most current cancellation email)

Recommended: When sending a cancellation request, also carbon-copy (cc) your state's Attorney General if INTSIG is unresponsive. This signals that you are serious and aware of consumer protection laws. It often accelerates responses.

Alternative escalation paths

If INTSIG does not respond within 10 business days:

• File a chargeback with your bank or credit card company. Provide all documentation of your cancellation request and subsequent unwanted charges.
• Report INTSIG to the FTC at reportfraud.ftc.gov. Include the date of your cancellation request, the date of unwanted charges, and any unanswered emails.
• Contact your state Attorney General's consumer protection office if INTSIG refuses to refund charges or ignores cancellation requests. Many states maintain online complaint portals.
• Leave an honest review on the app store or consumer review sites. Transparency about billing practices helps others avoid these issues.

Stopee has helped thousands of consumers cancel stubborn subscriptions and recover refunds by combining direct cancellation requests with official complaints. Your persistence and documentation matter.

Your action plan and next steps

Canceling CamScanner is straightforward if you follow the right path for your payment method. Start today by identifying whether you subscribed through Apple App Store, Google Play, or directly with INTSIG. Then execute the relevant cancellation steps in this guide. Save every confirmation and follow up if no confirmation arrives within 3 business days. If you were overcharged, request a refund immediately and escalate through your bank or the FTC if INTSIG ignores you.

You are entitled to cancel easily and to a refund if you were charged without clear consent. Stopee empowers you with the knowledge and step-by-step process to reclaim control of your subscriptions and your money. Take action now, and do not let unexpected charges pile up in the coming months.