Manage Planner 5D

How to cancel Planner 5D and stop auto-renewal charges in malaysia

What Planner 5D is and what you're paying for in malaysia

Planner 5D is a 2D and 3D home design platform that lets you create floor plans, design interior layouts, and visualise spaces before you build or renovate. The service operates on a freemium model, meaning you get basic access for free, but premium features require a paid subscription that renews automatically.

How the Planner 5D subscription model works

The company is based in Lithuania (A. Goštauto St. 12A, Vilnius 01108) and sells subscriptions directly through its website, the Apple App Store, and Google Play. When you sign up in Malaysia, you'll encounter free trials designed to convert you into a paying customer. These trials include a 7-day PRO trial on web, iOS, Android, and Windows, plus a 3-day yearly Premium trial on macOS.

The subscription system auto-renews unless you actively cancel before your billing date. Many Malaysian users discover too late that they've been charged again because the cancellation process isn't obvious or the cut-off timing caught them off guard. This is exactly the kind of friction that Stopee helps consumers navigate.

The paid plans and what they cost in malaysia

You'll find these pricing tiers on the App Store and Google Play for Malaysian users:

When you cancel, your projects remain in your account, but you lose access to the premium catalogue and advanced rendering tools. This is important to know upfront, so you have time to export, screenshot, or download your finished work before your subscription expires.

Your consumer rights when cancelling Planner 5D in malaysia

Malaysia's Consumer Protection Act 1999 protects you when you buy services online, including subscriptions.

What the consumer protection act 1999 says about subscriptions

Under this Act, you have the right to cancel a distance contract (any contract made online or by phone) within 14 days, counting from the day you sign up, without needing to give a reason. This applies even if you've already used the service. Planner 5D cannot charge you a penalty for using this cooling-off period.

If Planner 5D charged you during this 14-day window and you didn't authorise a free trial to convert into a paid plan, you're entitled to a refund. The business must process that refund within 14 days of your cancellation request.

Pro tip: If you signed up for a free trial and were charged without clear consent, screenshot the exact wording on the sign-up page. Many users don't realise that accepting a "free trial" also means accepting the paid plan that follows automatically. That's where the trap sits.

Your rights after the cooling-off period

Once you're past 14 days from sign-up, you can still cancel your subscription, but Planner 5D can charge you for the service you've already used. However, you have the right to cancel your auto-renewal at any time so that you don't get charged again.

If Planner 5D refuses to process your cancellation or keeps charging you after you've cancelled, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee recommends keeping all cancellation confirmations and payment screenshots for this reason.

How to cancel Planner 5D by platform

Your cancellation steps depend on where you purchased your subscription-the website, App Store, or Google Play each have different processes.

Cancel Planner 5D through the website

If you subscribed directly on planner5d.com, follow these steps to stop auto-renewal:

1. Log into your Planner 5D account at planner5d.com
   • Use the email and password you set up when you registered
   • If you've forgotten your password, use the "Forgot password" link on the login page
2. Click on your profile icon or account menu (usually in the top right corner)
   • This may say "My Profile", "Account", or show your name/email
3. Select "Subscription" or "Billing" from the menu
   • You'll see your current plan, renewal date, and payment method
4. Click "Cancel" at the bottom right of your subscription details
   • The button is typically red or marked clearly as the action to take
5. Confirm your cancellation when prompted
   • Planner 5D may ask why you're leaving; you can skip this or provide feedback
   • You'll receive a cancellation confirmation email within minutes
6. Screenshot or save the confirmation page with your cancellation date and time
   • This is your proof if a dispute arises later

Warning: Do not assume your cancellation is complete just because you clicked "Cancel". Wait for the confirmation email before you consider it done.

Cancel Planner 5D on apple app store (iPhone, iPad, mac)

If you subscribed through the App Store, you must cancel through Apple's system, not the Planner 5D app itself:

1. Open the App Store app on your iPhone, iPad, or Mac
   • On Mac, you can also go to System Settings and search "subscriptions"
2. Tap or click your account icon (usually your profile picture in the top right corner)
   • On older iOS versions, this may be labelled "Purchases" or "Account"
3. Select "Subscriptions" from the menu
   • You'll see a list of all your active subscriptions
4. Find "Planner 5D" in your subscriptions list and tap it
   • You'll see your renewal date and payment details
5. Tap "Cancel Subscription" (or "Edit Subscription" then "Cancel")
   • Apple will show you a "Confirm cancellation" screen
6. Confirm the cancellation by tapping "Confirm"
   • You'll receive an email from Apple confirming the cancellation
   • Screenshot both the App Store confirmation and the email

Pro tip: Apple's interface changes slightly between iOS versions. If you can't find "Subscriptions", search for "Planner 5D" in the App Store, scroll to the bottom, and look for "Manage Subscription".

Cancel Planner 5D on google play (Android)

Google Play subscriptions are managed differently from the App Store. Use these steps:

1. Open the Google Play app on your Android phone or tablet
   • Make sure you're using the same Google account that made the purchase
2. Tap your profile icon in the top right corner
   • This is usually a circle with your initial or profile photo
3. Select "Payments and subscriptions"
   • This opens a menu of your billing settings
4. Tap "Subscriptions"
   • You'll see all your active subscriptions
5. Find "Planner 5D" and tap it
   • Review your renewal date and plan details
6. Tap "Cancel subscription"
   • Google Play will ask why you're cancelling (optional)
7. Confirm by tapping "Yes, cancel"
   • You'll get a confirmation message on screen
   • Google will also send a confirmation email
   • Save both as evidence

Your access to premium features ends on your current billing date. You can continue using the free version after that.

Critical steps to take before your cancellation date

Cancelling your subscription doesn't mean instant deletion of your account or projects-but it does mean losing premium access on your next renewal date.

What to do in your final days as a paying user

You have a window of time between cancellation and your renewal date to prepare. Use it wisely:

• Export your projects: Download floor plans, 3D models, and designs in formats like PDF, PNG, or OBJ so you can open them in other software later.
• Screenshot finished renders: Take high-quality screenshots of your best 4K and 360-degree renders, since you'll lose the ability to generate new ones after cancellation.
• Note any design inspiration: If you created mood boards or saved favourite furniture items, capture those references before your access ends.
• Check your email for a refund status: Some users qualify for prorated refunds if they cancel mid-cycle. Stopee recommends asking support about this, especially if you cancelled within the first 7 days.

Pro tip: Don't wait until the day before your renewal to do this. Set a reminder for 7 days before your renewal date so you have breathing room.

Refunds, credits, and what happens to your money

The refund policy depends on when you cancel and how you paid.

Refunds within the cooling-off period

If you cancel within 14 days of your initial sign-up, you're entitled to a full refund under the Consumer Protection Act 1999. This applies even if you've used the service extensively. Planner 5D must process this refund within 14 days of your cancellation request.

To claim a refund under this rule, email [email protected] with:

• Your full name and email address
• Your Planner 5D account username
• The date you signed up and the date you're requesting cancellation
• A screenshot of your payment confirmation or bank statement
• A clear statement that you're requesting a refund under the 14-day cooling-off period

Refunds after the cooling-off period

Once 14 days have passed, you're no longer automatically entitled to a refund. However, you can cancel your subscription to prevent future charges. Your current subscription period is non-refundable-you keep access until your renewal date, then you move to the free plan.

Some app stores (Apple, Google) have their own refund policies that may override this. If you believe you were charged in error or your account was hacked, contact Planner 5D support and your app store simultaneously.

Refunds for app store subscriptions

If you subscribed through Apple App Store or Google Play, the refund policy is controlled by Apple and Google, not Planner 5D:

• Apple: You can request a refund within 45 days of the charge through your iTunes account settings or by contacting Apple Support.
• Google Play: You can request a refund within 48 hours of the charge through your Google Play account or by contacting Google Support.

Stopee recommends contacting your app store support team directly if you need a refund-they process these faster than asking Planner 5D.

What you need to know after cancellation

Cancelling Planner 5D is just the start. Here's what actually happens to your account and how to stay protected.

What stays and what goes when your subscription ends

Your projects, account history, and login credentials remain in your account indefinitely. You can log back in anytime and view your work. However, once your paid plan expires:

• You lose access to the 10,000+ premium furniture items in the catalogue
• You cannot generate new 4K renders or 360-degree walkthroughs
• You cannot upload 3D models or use the AI Design Generator
• You're limited to the free version's basic drawing and design tools

This is why exporting and screenshotting your work before the renewal date is so important. You won't lose anything, but you won't be able to edit or improve it using premium tools.

How to prevent accidental re-subscription

Even after you cancel, you might see Planner 5D offering you a new free trial or pushing promotional discounts. This is normal marketing, but be careful:

• Do not accept new free trials unless you're ready to pay again. Each trial carries an auto-renewal clause.
• Check your card statements monthly for the next three billing cycles to confirm no charges appear.
• If you see a charge after cancellation, contact support immediately with your cancellation confirmation and request a refund.

Warning: Some users report being charged again months after cancellation due to app store glitches or account reactivation. If this happens to you, file a complaint with the Ministry of Domestic Trade and Consumer Affairs-this triggers a formal investigation.

Common mistakes that cost malaysian users money

It's frustrating when a cancellation goes wrong, especially when your money is involved. Here are the traps Stopee sees most often:

Mistakes that lead to unwanted charges

• Cancelling in the app instead of the app store: Deleting the Planner 5D app or clicking "cancel" inside the app does not cancel your subscription. You must cancel through App Store, Google Play, or the website account page.
• Missing the renewal date: If you cancel on your renewal date or after, you'll be charged one more time. Cancel at least 1-2 days before your renewal date to be safe.
• Cancelling one subscription channel but not the other: If you accidentally signed up on both the website and the App Store, you have two separate subscriptions. You must cancel both.
• Assuming a confirmation page means you're done: Until you receive an email confirmation, your cancellation isn't final. Check your email (including spam/junk folders) within 1 hour of cancelling.
• Not taking screenshots: If a dispute arises later, Planner 5D or the app store will ask for proof of cancellation. Your word alone isn't enough-screenshots are.

Stopee has helped thousands of consumers navigate these exact mistakes. The difference between a clean cancellation and a messy one is usually just preparation and documentation.

When to contact Planner 5D support or escalate

If your cancellation doesn't work or you're still being charged, here's how to escalate:

How to contact Planner 5D support

Email [email protected] with a clear subject line like "Cancellation Request - [Your Email Address]". Include:

• A screenshot of your current subscription status
• Proof of your cancellation attempt (screenshot of the cancellation button, confirmation page, or email)
• Your most recent payment receipt
• A timeline of what you've done (e.g., "I clicked Cancel on 15 January 2025 at 2:30 PM but was still charged on 20 January")

Support typically responds within 24-48 hours. If they don't, or if they refuse to help, escalate to your payment provider or app store.

Escalation points if Planner 5D ignores you

If support doesn't resolve your issue within 7 days, you have these options:

• File a chargeback with your bank: Contact your bank and report the charge as unauthorised. Provide your cancellation screenshots. Your bank can reverse the charge within 60 days of the transaction.
• Contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA): File a consumer complaint at mdtcc.gov.my. Include all cancellation evidence. MDTCA can order Planner 5D to refund you and pay a fine.
• Request a refund through your app store: If you subscribed through Apple or Google, report the charge as fraudulent or unwanted. The app store refund team moves faster than app support.

Pro tip: Don't wait more than 30 days to dispute a charge. Banks and payment processors have deadlines, and you don't want to miss yours.

Cancellation checklist for Planner 5D

Use this checklist to ensure nothing slips through the cracks:

Why cancelling Planner 5D makes sense (and when to keep it)

Before you hit the cancel button, make sure it's actually the right move for you.

Reasons to cancel Planner 5D

• You finished your renovation or design project and don't need the tools anymore.
• You prefer other design software like Sketchup, Revit, or AutoCAD.
• The monthly cost (RM99.90 to RM399.99) doesn't fit your budget.
• You haven't used the app in over 30 days and don't plan to.
• You were hit with an unexpected charge and feel misled by the auto-renewal.

Reasons you might want to keep it

• You have an ongoing renovation or interior design project that benefits from premium renders and the AI Design Generator.
• You work as a designer or architect and use it professionally-the ROI justifies the cost.
• You're satisfied with the premium furniture catalogue and can't easily replicate that elsewhere.
• You've paid for a yearly plan and still have 6+ months left-cancelling now means losing the unused portion (some app stores refund, some don't).

Pro tip: If cost is the issue, try the free version first. You can do basic design work, and many hobbyists find it sufficient. If you need premium features again, you can always re-subscribe.

Your next steps and where to find help

Cancelling Planner 5D is straightforward once you know the exact steps and where the pitfalls hide. Stopee exists to give you that knowledge, and to make sure you're not caught off guard by auto-renewal charges or confusing support processes.

Follow the platform-specific steps in this guide, save your screenshots, monitor your accounts, and escalate to MDTCA if Planner 5D refuses to listen. Stopee has helped thousands of Malaysian consumers cancel subscriptions cleanly and recover refunds they thought were lost.

Keep [email protected] on file, and remember: a cancellation isn't complete until you have an email confirmation from Planner 5D or your app store. Stopee recommends you take that confirmation seriously and treat it as your insurance policy against surprise charges.

Contact information for Planner 5D

Email support: [email protected]

Headquarters address: A. Goštauto St. 12A, Vilnius 01108, Lithuania (this is where all support requests are processed)

Malaysian escalation: Ministry of Domestic Trade and Consumer Affairs (MDTCA) - mdtcc.gov.my

Stopee encourages you to document everything before you cancel. Your screenshots, emails, and timestamps are your protection. If you're ever unsure about a charge or a cancellation status, reach out to Stopee or your app store support team immediately-don't wait, because refund deadlines are real and they move quickly.