Manage Monday.Com

How to cancel monday.com in nigeria and protect your account

What is monday.com and why you might want to cancel

Monday.com is a cloud-based work operating system that helps teams manage projects, collaborate on tasks, and automate workflows across their business. The platform offers boards, templates, automations and integrations designed to help you plan, track and deliver work efficiently.

Whether you use Monday.com for project tracking, customer relationship management, product development, or operations management, the service scales with your team. However, if you've decided that Monday.com no longer fits your needs, workflow, or budget, you deserve a straightforward cancellation process. This guide from Stopee will walk you through every step, protect your data, and help you understand your rights as a Nigerian consumer.

Who uses monday.com

Teams of all sizes rely on Monday.com across different industries. Your workspace might house project managers, marketing teams, sales departments, operations staff, or product development groups. Because Monday.com operates on a subscription model, your billing depends on your chosen tier and whether you purchased through the web platform or via an app store.

If you subscribed through Apple's App Store or Google Play Store, your cancellation path differs from web-based purchases. This separation is critical to understand before you start.

Common reasons to cancel monday.com

You might cancel because your team has outgrown the tool, shifted to a competitor, reduced headcount, or found that features don't match your workflow needs anymore. Budget constraints are equally valid. Whatever your reason, Stopee recognizes that cancellation should never feel like punishment-it should feel like a straightforward transaction.

Your consumer rights in nigeria and what they protect

As a Nigerian consumer, you have legal protections that shape how Monday.com must treat you during cancellation.

The federal competition and consumer protection act

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you from unfair contract terms, deceptive billing practices, and auto-renewal traps. The law specifically addresses digital services and subscription businesses.

Under this Act, Monday.com must:

• Display clear, upfront information about auto-renewal dates and amounts
• Provide a straightforward cancellation mechanism that matches the ease of signup
• Honor your request to cancel within a reasonable timeframe
• Refund charges if services are not delivered as promised

If Monday.com blocks your cancellation request, charges you after you've cancelled, or makes the process deliberately difficult, you have grounds to escalate to the Federal Competition and Consumer Protection Authority (FCCPA).

When you should escalate to authorities

Contact the Federal Competition and Consumer Protection Authority if:

• Monday.com continues charging you after you've submitted a cancellation request
• Your cancellation is denied without a clear reason
• You receive a refund that's less than you're entitled to under their stated policy
• The company does not respond to your cancellation request within 14 days

Stopee recommends keeping screenshots of all cancellation requests, confirmation emails, and billing records. These documents protect you in any formal complaint.

How to cancel monday.com depending on where you subscribed

Your cancellation method depends on whether you purchased through Monday.com's website or through a mobile app store. Each path requires different steps, and cancelling in one place does not automatically cancel your subscription in another.

Cancel your monday.com web subscription

This is the recommended method if you subscribed directly through Monday.com's website. Only an account administrator can cancel a product or account.

1. Log in to your Monday.com account using the email and password associated with your workspace
2. Click on your profile icon in the bottom left corner of the screen
3. Select "Administration" from the menu
4. Navigate to the "Billing" tab
5. Locate the product or plan you want to cancel under "Active subscriptions"
   • If you have multiple products (for example, Monday.com plus a paid app), each appears as a separate line item
6. Click "Cancel product plan" next to the subscription you're ending
7. Select "Cancel plan renewal" when prompted
8. Confirm the cancellation in the popup window
9. Save your important data before the access cutoff-admins can export boards, templates and project data before the workspace closes

Pro tip: Export your workspace data to CSV or PDF format while your account is still active. Once access is blocked, you may have limited time to retrieve this information.

Warning: Cancelling your plan renewal stops future charges, but it does not immediately delete your account. Your workspace remains accessible until the end of your current billing cycle (if monthly) or on your next renewal date (if annual).

Cancel your monday.com subscription on iOS

If you subscribed to Monday.com through Apple's App Store on your iPhone or iPad, you must cancel through Apple's systems. Monday.com cannot process this cancellation for you.

1. Open the Settings app on your iOS device
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find "monday.com" in the active subscriptions list
5. Tap on monday.com
6. Select "Cancel Subscription"
7. Confirm your cancellation by tapping "Confirm Cancel"

Apple will stop billing you at your next renewal date. You retain access until that date arrives.

Warning: Cancelling Monday.com on your iOS device does not cancel any plan you purchased on the Monday.com website. If you subscribed both ways, you must cancel both subscriptions separately.

Cancel your monday.com subscription on android

Android users who subscribed through Google Play Store must cancel through the Google Play Store application. Monday.com does not manage app-store subscriptions directly.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Tap on "monday.com"
5. Select "Cancel subscription"
6. Follow the prompts to confirm your cancellation
7. Choose your reason for cancellation (optional, but helps Google understand user feedback)

Your subscription ends on your next renewal date. Access continues until that date passes.

Pro tip: Google sometimes offers a discount or retention offer before you complete the cancellation. If you are certain you want to cancel, proceed straight through without pausing.

What happens immediately after you cancel monday.com

Cancellation brings relief, but your workspace doesn't vanish overnight-understanding the timeline protects you from surprises.

Your access timeline

If you purchased an annual plan as a new customer, Monday.com typically blocks access to paid features immediately after cancellation. For monthly plans and plan renewals, access rules depend on your purchase terms and the company's current policy.

Your workspace remains visible to admins for a brief window, allowing you to export data, download reports, and communicate final handoff information to team members. Do not delay this step.

Your billing and renewals

Cancelling your plan renewal prevents future automatic charges at the next invoice date. This is the core of the cancellation: no more money leaves your account.

However, app-store subscriptions (iOS and Android) operate independently from web subscriptions. If you purchased Monday.com through both channels, you must cancel both to stop all charges. Stopee recommends checking your billing history in both places to confirm you've cancelled everything.

Pro tip: Set a calendar reminder for your next expected renewal date. Check your email and bank statement 5 days after that date. If a charge appears after you've cancelled, contact Monday.com support immediately with your cancellation confirmation as proof.

Will you receive a refund from monday.com

Refunds depend on your plan type, purchase date, and how long you've been a customer. Stopee has seen many consumers lose refund eligibility simply because they didn't know the rules.

Who qualifies for a refund

New customers on annual plans may request a prorated refund within 30 days of their first purchase. This means if you subscribed to an annual plan 10 days ago and decide to cancel, you would receive a refund for the remaining 355 days of service, calculated on a per-day basis.

Monthly subscriptions and plan renewals (when you continue a subscription past its first year) are not eligible for refunds. You forfeit any unused portion of the month when you cancel mid-cycle.

Existing customers who renew an annual plan after their first year are also ineligible for refunds, even if they cancel immediately.

How to request your refund

If you qualify for a refund under Monday.com's eligibility criteria, contact their support team within 30 days of your purchase date. Email support or open a ticket through your workspace. Provide:

• Your account email address and workspace name
• The date you subscribed
• The date you cancelled
• A screenshot of your cancellation confirmation
• Your refund request in writing

Monday.com support typically responds within 2 to 3 business days. Refunds appear in your original payment method within 7 to 10 business days after approval.

Warning: If support denies your refund request but you believe you qualify under their policy, escalate the decision. Document the denial email and contact their escalation team or escalate to Stopee for guidance on whether you have grounds to dispute the charge with your bank or credit card provider.

Monday.com pricing tiers in nigeria

Understanding your plan tier helps you decide whether cancellation is the right move or whether switching plans makes more sense.

Subscription plan tiers

Monday.com offers multiple plan levels designed for different team sizes and feature needs. Pricing varies by region, seat count, and whether you purchase annual or monthly subscriptions.

Pro tip: If cost is your primary reason for cancellation, contact Monday.com sales before cancelling. They may offer a discount, allow you to downgrade to a cheaper tier, or provide a short-term pause. Downgrading keeps your data intact and your team connected while you reassess.

Common mistakes people make when cancelling monday.com

Cancellation sounds simple, but small oversights cost you money, data, or access to important information. You deserve to cancel without regret.

Mistake 1: cancelling only on the app but not on the web

If you subscribed to Monday.com both through an app store and through their website, you must cancel in both places. Cancelling only on your phone leaves an active web subscription running, and charges continue to appear on your credit card or bank account.

Before you cancel, log in to Monday.com's website and check your billing section to see if an active plan is listed there. If it is, you must cancel it separately from any app-store subscription.

Mistake 2: exporting data after access is blocked

Once your plan is cancelled and access is blocked (particularly on annual new-customer refunds), you may have limited or no ability to export your workspace data. Export your boards, templates, reports, and any other critical information while your account is still active.

Do not assume you can retrieve this data later. Many businesses lose years of project documentation because they delayed the export step.

Mistake 3: not documenting your cancellation request

If you cancel via email or support ticket, keep a copy of that request and the timestamp. If a charge appears after your cancellation and Monday.com claims they never received a request to cancel, you need proof. Screenshots of your confirmation email are your defense.

Mistake 4: assuming your refund is automatic

Monday.com does not automatically refund eligible annual subscriptions. You must request it explicitly. Many users cancel, assume they'll get a refund, and then 45 days later realize they never submitted a formal request-by then, the 30-day window has closed.

If you qualify for a refund, email support within 10 days of cancellation to start the process. Do not wait until day 28.

How to protect yourself before you cancel

A few quick actions now prevent headaches later. Stopee recommends completing this checklist before you submit your cancellation request.

Your pre-cancellation checklist

1. Log in to your Monday.com workspace and take screenshots of your boards, templates, automations, and reports for your records
2. Export your workspace data to CSV or PDF format using Monday.com's export tool under Administration > Export
3. Download any integrations or API documentation you may need after cancellation
4. Notify your team members that the workspace will be closed and share the export file with them in advance
5. Log in to your billing account (website, iOS, or Android) and confirm your current subscription status and renewal date
6. Find the email address associated with your Monday.com account
7. Take a screenshot of your current billing screen showing the active plan and upcoming renewal date
8. Write down your cancellation reason-this helps if you need to dispute charges later
9. Check your email settings to ensure support responses will reach you
10. Clear your calendar: do not cancel during a major project deadline or team transition

What to do after your monday.com cancellation is confirmed

Cancellation doesn't end with a click-follow-through is what ensures you stop being charged and retain your data.

Your post-cancellation steps

After you receive a cancellation confirmation from Monday.com or the app store, take these actions:

• Save the confirmation email or screenshot in a folder labeled "Cancellation Records" for your records
• Check your email 7 days later to see if a refund status email has arrived
• Monitor your bank account or credit card statement on your next billing cycle to confirm no charge appears
• If a charge appears after your cancellation, gather all your confirmation documentation and contact Monday.com support immediately with the charge date and amount
• If Monday.com does not respond within 14 days or refuses to refund an erroneous charge, escalate to your bank or credit card issuer and file a dispute

Pro tip: Set a phone reminder for 10 days after cancellation to verify that no unwanted charge has been processed. This proactive check catches billing errors early, when they're easiest to reverse.

How to contact monday.com if cancellation goes wrong

If you encounter problems cancelling Monday.com or need to escalate a disputed charge, Stopee advises following this escalation path.

Support channels and escalation

Monday.com support can be reached through:

• In-app support chat (available on desktop and mobile)
• Email support through their official website contact form
• Your workspace Administration panel under "Help & Support"

When you contact support:

• Include your account email, workspace name, and the date you cancelled
• Attach your cancellation confirmation screenshot or email
• Clearly state whether your issue is a failed cancellation, unexpected charge, or refund delay
• Request a specific action: "Please confirm this subscription is cancelled" or "Please process my eligible refund"
• Request a response timeline: "Please respond within 5 business days"

If Monday.com does not respond within 14 days, or if they deny your refund claim and you believe it is unjustified, you may escalate to Nigeria's Federal Competition and Consumer Protection Authority (FCCPA) with your documentation.

Stopee has helped thousands of consumers navigate this escalation successfully when companies refuse to honor their refund obligations or cancellation requests.

Conclusion: you have the power to cancel monday.com with confidence

Cancelling Monday.com should be straightforward, and your consumer rights in Nigeria protect you from dark patterns, hidden fees, and ignored cancellation requests. Whether you're cancelling because you've found a better solution, your budget has tightened, or your team's needs have changed, you deserve a process that respects your time and your money.

Remember: separate web and app-store subscriptions, export your data while you can still access it, request refunds within 30 days if you qualify, and document everything. Stopee recommends keeping records of every cancellation confirmation and billing statement in case you need to prove your case later.

If Monday.com refuses to cancel your account, continues charging you after cancellation, or denies a refund you're entitled to, escalate to the Federal Competition and Consumer Protection Authority. Nigeria's consumer protection laws are on your side.

Visit Stopee at stopee.com whenever you need guidance on cancelling any service, disputing charges, or protecting your consumer rights. Stopee exists to empower you to cancel confidently and recover money that belongs to you.