Manage Monday.Com

How to cancel monday.com and protect your account in new zealand

What is monday.com and why new zealand users choose it

Monday.com is a cloud-based work operating system that helps teams organise projects, automate workflows and collaborate in real time. It's built around flexible boards and views that adapt to how your team actually works, not the other way around.

Core features across monday.com plans

The platform offers boards, automations, integrations, time tracking and reporting tools. Your team can customise views to suit different roles-from simple project lists to complex Gantt charts and timeline planning. Depending on your plan, you unlock features like private boards, calendar views, guest access and high-volume automations.

Relevance for new zealand customers

If you're based in New Zealand, you sign up and manage your subscription entirely online through Monday.com's web platform. There's no dedicated local cancellation office. Your invoices will include GST, and billing charges appear in NZD. When you're ready to cancel, you'll handle everything through your account's billing settings in your web browser-and Stopee is here to walk you through that process step by step.

Monday.com pricing in new zealand dollars

Understanding what you're paying helps you decide whether to stay or cancel. Below is a snapshot of Monday.com's current plan structure, converted to NZD and billed annually per user.

Plan options and monthly costs

Important pricing notes for new zealand users

Monday.com doesn't publish local NZD prices on their website-rates are converted and may fluctuate with exchange rates. Monthly billing costs more per user than annual billing. When you renew, you're charged for all active users in your workspace, so review your seat count before renewal to avoid surprise charges. GST is added to your invoice if you're registered for GST in New Zealand.

When you should consider cancelling monday.com

Cancellation isn't failure-it's reclaiming control of your budget and workflow. Here's when stepping back makes sense.

Signs that cancellation is the right move

You're paying for features your team doesn't use. Your workflow has shifted and a simpler tool fits better. The cost-per-user adds up faster than expected, especially if you've hired new team members. You've found a competitor (like Asana, Jira or Notion) that suits your needs better. Your team has shrunk and you're maintaining empty seats. Or you're trialling the platform and realised it's not the fit you hoped for.

Questions to ask before you cancel

Are there unused workspaces you could delete instead of cancelling your entire subscription? Could you downgrade to a cheaper plan rather than exit completely? Have you exported your board data and templates for future reference? Is anyone else on your team relying on Monday.com access? If the answer is no to the last question, and yes to any of the first three, cancellation is worth exploring-and Stopee can help you navigate it safely.

How to cancel monday.com in new zealand

Cancellation is straightforward if you follow the right steps. Only an account admin can cancel, and you must do it through your web browser-not the mobile app.

Who can cancel your subscription

Only an account admin (the person who created the workspace or was granted admin permissions) can cancel a Monday.com subscription. If you're not an admin, ask your workspace owner to handle the cancellation or promote you temporarily. Cancellations made through the Apple App Store or Google Play Store do not cancel your web subscription-those stores manage app subscriptions separately, which is a common trap.

Step-by-step cancellation via web browser

1. Sign in to your Monday.com workspace using your email and password.
   • Go to monday.com/workspace if you have multiple workspaces and select the one you want to cancel.
2. Click your profile picture in the top right corner of the screen.
   • A dropdown menu appears with options including Admin, Settings and Logout.
3. Select Admin from the dropdown.
   • This opens the admin panel where you manage billing, users and workspace settings.
4. Click Billing or Billing & Payments (the label varies slightly).
   • You'll see a summary of your current plan, renewal date and payment method.
5. Locate the plan you want to cancel and look for a Cancel plan or Downgrade button.
   • Monday.com sometimes groups multiple products (e.g., Monday.com project management plus Monday.dev for developers). Select the specific product if prompted.
   • Warning: Double-check you're cancelling the right product-cancelling by mistake is recoverable but requires support contact.
6. Click the cancel option and confirm your decision when prompted.
   • Monday.com may offer a discount to encourage you to stay. Decline unless the discount genuinely changes your decision.
   • Take a screenshot of the confirmation message and email it to yourself for your records.
7. Verify the cancellation in your Billing section-it should show "Cancellation scheduled" or similar language with your final billing date.
   • Pro tip: Bookmark this page or save a screenshot so you can confirm the cancellation completed on your renewal date.

Common cancellation scenarios

If you have multiple workspaces, you must cancel each one separately-cancelling one workspace doesn't affect the others. If your team renewed recently and you want to cancel, you're within the free trial window only if it's a new annual purchase (see refund rules below). If you added users shortly before cancelling, check your seat count in the Billing section to avoid being charged for those seats on renewal day.

What happens immediately after you cancel monday.com

Cancellation is not instant loss of access-there's a structured timeline. Understanding it helps you plan your team's transition and avoid data loss.

Access and timeline after cancellation

When you cancel, your subscription stops auto-renewing at the end of your current paid term. Your workspace remains fully active and accessible until that term ends. If you're mid-month on a monthly plan, you can use Monday.com through to the end of that month. If you're on an annual plan, you have access until the annual renewal date that was originally scheduled.

After your paid term ends, Monday.com gives your team a 7-day free trial period. During those 7 days, you can still access your workspace, but you won't be charged. After the 7-day period, your account becomes inactive and you lose access to boards, automations and data until you reactivate or renew.

Protecting your data before access is lost

Export any critical board data, templates or reports before your cancellation takes effect. Monday.com allows you to export boards as Excel, CSV or JSON files. You can also take screenshots of important views or use integrations (like Zapier) to back up data to Google Drive or Dropbox. After your account becomes inactive, you have a limited window to recover data, so act proactively.

If you want Monday.com to delete your workspace and all associated data permanently, you can request that from the Admin panel. Warning: Data deletion is final and irreversible. Export everything first if there's any chance you'll need it later.

Will you get a refund after cancelling monday.com

Refunds are limited but possible in specific situations. Knowing the rules helps you recover money you shouldn't have paid.

Standard refund policy for monthly and annual plans

Monday.com does not refund monthly subscriptions after purchase. If you renew on a monthly plan and cancel the next day, you've paid for the full month and won't get money back. Annual plans also have no refund guarantee-once you renew, the full year's fee is non-refundable under Monday.com's standard terms.

The only exception is net-new customers on yearly plans. If you purchased an annual plan for the first time (not a renewal) and cancel within 30 days of purchase, you may qualify for a prorated refund. For example, if you paid NZ$240 annually and cancelled after 10 days, you might receive a refund for the remaining 354 days. Contact Monday.com support with your invoice and cancellation date to request this.

GST refunds and tax corrections

If Monday.com charged you GST in error (because you're not GST-registered, or your GST ID wasn't on file), you can request a refund of the tax portion. Add your New Zealand GST ID to your Billing settings immediately, then contact Monday.com support to request a refund of past incorrect GST charges. Provide your invoices and your GST registration number to speed up the process.

Keep all invoices for at least 7 years for tax records-they show what you paid and when, which is crucial if you need to dispute charges or claim GST back.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 protect you in transactions with Monday.com, even though the service is digital and international.

Consumer guarantees act protections

Under the CGA, services (including software subscriptions) must be of acceptable quality, fit for purpose and delivered within a reasonable timeframe. If Monday.com fails to deliver these guarantees-for example, the platform is repeatedly unavailable, crashes your workflows or doesn't match what was advertised-you have the right to cancel, downgrade or claim compensation.

You also have the right to a refund or remedy if a service becomes unfit for purpose through no fault of your own. If Monday.com discontinued a feature your team relied on, or if the platform no longer suits your needs due to changes on Monday.com's side, you can argue for cancellation without penalty.

Escalation and your consumer authority

If Monday.com refuses to cancel your subscription, refuses a refund you believe you're entitled to, or charges you without consent, escalate to the Commerce Commission or your local Consumer Affairs office. In New Zealand, the Commerce Commission handles disputes around fair trading and subscription practices. File a complaint if Monday.com:

• Charges your card without your explicit written permission
• Makes cancellation deliberately difficult (dark patterns)
• Refuses a refund during the 30-day trial window for new annual customers
• Misrepresents features or billing terms in marketing

Document everything-screenshots of billing pages, emails from support, invoices and dates-before you escalate. Stopee advocates for consumers in these situations and can guide you through the formal complaint process if needed.

Common mistakes to avoid when cancelling monday.com

Cancelling is straightforward, but a few missteps can leave you frustrated. Here's what to watch for.

Mistakes that waste your time and money

Attempting to cancel through the mobile app is the biggest trap. The Monday.com mobile app doesn't have a cancellation option-you must use your web browser. Many users spend hours searching the app before realising this, then panic they're still being charged. Always cancel via web.

Forgetting to cancel before renewal is costly. If you're on an annual plan renewing on 15 June, you must cancel by 14 June. If you cancel on 16 June, you've already been charged for another full year. Mark your renewal date in your phone calendar 30 days before it's due as a reminder.

Cancelling one workspace when you meant to cancel another is easy if you have multiple teams. Before you hit the cancel button, double-check the workspace name and plan details. Take a screenshot showing exactly what you're cancelling.

Not exporting data before cancellation loss. After your 7-day free period ends, your workspace becomes inactive and data recovery becomes complicated. Export boards, templates and reports while you still have access. It takes 20 minutes and saves you hours of recreating work later.

Ignoring the "we'll give you a discount if you stay" offer without thinking. Sometimes the discount is worth reconsidering-if Monday.com offers 40% off for a year, that genuinely changes the maths. But if the discount is small and your core reason for cancelling (the tool doesn't fit) hasn't changed, dismiss it and proceed.

Checklist before you cancel monday.com

Use this step-by-step checklist to ensure you cancel cleanly and safely.

Your pre-cancellation checklist

• Check your role: Confirm you're an account admin. If not, request admin access or ask the workspace owner to cancel.
• Note your renewal date: Find the exact date your subscription renews. Plan to cancel at least 1 day before.
• Export your data: Download all board data, templates, reports and automations as backup files (Excel, CSV or JSON).
• Review your team: Confirm no one else is actively using the workspace. Notify your team before you cancel.
• Check for integrations: If Monday.com is connected to other tools (Slack, Zapier, email), verify those connections will pause when you cancel. Disconnect manually if needed.
• Screenshot your settings: Capture your current plan, seat count and billing date for your records.
• Have your cancellation ready: Open the Admin > Billing page and locate the Cancel button before you actually click it. Familiarity reduces hesitation.
• Confirm the cancellation: After cancelling, take a screenshot of the confirmation message. This is your proof.
• Test your backup: Open one of your exported files to confirm the data was exported correctly. Better to know now than when you need it.
• Mark your final access date: Set a calendar reminder for 7 days after your paid term ends-that's when your account becomes inactive. Use those final days if needed.

How stopee helps you cancel subscriptions safely

Cancellation shouldn't be a battle. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and navigate disputes with service providers across New Zealand and beyond. Our subscription cancellation guides are designed to anticipate traps, explain your rights and give you the exact steps to regain control of your billing.

When you're ready to cancel Monday.com, Stopee gives you the clarity to act with confidence. You'll know who can cancel, when to cancel, what to expect after, and what your rights are if the company tries to block you. We also help you understand whether a refund is possible and how to escalate if Monday.com refuses to cancel or process a refund you're entitled to.

Visit Stopee (stopee.com) for guides on cancelling hundreds of subscriptions, understanding consumer law, and protecting yourself from dark patterns and hidden charges. Whether you're cancelling Monday.com, a gym membership, a streaming service or an insurance policy, Stopee puts you back in charge.

Summary and next steps

Cancelling Monday.com takes about 5 minutes if you're an admin and know where to click. Your workspace stays active until your renewal date passes plus an additional 7-day free trial. Refunds are generally unavailable for renewals, but new annual customers can request prorated refunds within 30 days of purchase. Your data remains under your control-export it before your account becomes inactive. And remember: under New Zealand's Consumer Guarantees Act, you have rights if Monday.com fails to deliver what it promised or makes cancellation unfairly difficult.

Take action today. Sign in to your workspace, navigate to Admin > Billing, and initiate your cancellation. Export your data within the hour. Confirm the cancellation with a screenshot, and circle your final access date on the calendar. Stopee (stopee.com) is here whenever you need clarity on your subscription rights, cancellation timelines or how to escalate a dispute.

Contact information for monday.com and new zealand authorities

Monday.com support: Visit support.monday.com or use the Help menu within your workspace to contact Monday.com support. Include your workspace name, renewal date and the exact error or issue you're facing.

New Zealand Commerce Commission: File a complaint at www.comcom.govt.nz if Monday.com refuses cancellation, charges you incorrectly or engages in unfair trading practices.

Consumer Affairs: Contact Consumer Affairs (consumeraffairs.org.nz) for guidance on your rights under the Consumer Guarantees Act and Fair Trading Act.

Stopee remains your trusted resource for navigating subscription cancellations and consumer rights across New Zealand. Use our guides, escalation templates and consumer authority information to cancel with confidence and recover your money when you're entitled to it.