Manage Surveymonkey

How to cancel SurveyMonkey in nigeria: your step-by-step guide and consumer rights

What SurveyMonkey is and why nigerians use it

SurveyMonkey is an online platform that lets you create, distribute and analyse surveys and questionnaires. Whether you're running market research for your business, gathering feedback from customers, or conducting academic studies, the service offers templates, branching logic and visual dashboards to help you collect and understand responses.

The platform operates globally and offers both a free tier and paid subscription plans. If you signed up through the SurveyMonkey website directly, your billing is handled by SurveyMonkey. If you downloaded the mobile app and purchased through Apple's App Store or Google Play, those platforms manage your billing instead.

How SurveyMonkey billing works in nigeria

Most Nigerian users are charged in USD or other international currencies because SurveyMonkey does not display pricing directly in Nigerian Naira (NGN). Your payment method and billing address determine the currency charged. Bank charges and exchange rates set by your Nigerian bank may apply when you pay in foreign currency.

Core features you access on paid plans

Paid plans unlock unlimited survey responses, advanced reporting, data export, custom branding, skip logic and priority support. The free plan limits you to 40 responses per survey and basic reporting features. When you cancel and downgrade, you lose access to these premium features.

Why you might want to cancel SurveyMonkey

You may decide to cancel for several reasons: you've completed your research project, you found a cheaper alternative, the platform doesn't meet your needs, or you simply want to stop recurring charges to your bank account.

Common reasons nigerians cancel

Many users cancel after one-off projects end. Others discover they can run surveys through free tools like Google Forms or Typeform. Some find the USD billing and international payment fees too expensive when converted to Naira. Whatever your reason, cancelling early saves you money and prevents unexpected charges.

When cancelling makes financial sense

If you're on a monthly plan and realise you won't use it next month, cancel immediately to stop the next charge. If you signed up annually and want out within 14 days (and you're in the EU or protected by equivalent Nigerian consumer law), you may qualify for a refund. Stopee advises checking your billing date and cancelling before the renewal posts to your account.

SurveyMonkey pricing and subscription plans in nigeria

SurveyMonkey pricing varies by plan tier and billing cycle, but published rates for Nigeria in Naira are not available directly on the website.

How to find your exact pricing in nigeria

Log into your SurveyMonkey account and navigate to your billing section. You'll see the currency you're being charged in (usually USD) and your renewal date. If you're unsure of the Naira equivalent, use a currency converter tool and add your bank's foreign exchange markup to get the true cost.

How to cancel SurveyMonkey: step-by-step instructions

The cancellation process depends on where you purchased your subscription. Follow the method that matches how you signed up.

Cancel a direct SurveyMonkey subscription (website)

If you signed up at SurveyMonkey.com and pay SurveyMonkey directly with your card or bank transfer, use these steps.

1. Go to SurveyMonkey.com in your browser and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login page and reset it via email.
2. Click your profile icon in the top-right corner of the screen.
   • On mobile, this may appear as three horizontal lines (menu icon) instead.
3. Select Account Settings or Billing & Subscription from the dropdown menu.
   • Different account types may label this section differently; look for words like "Manage Subscription" or "Billing."
4. Find your active paid subscription in the list.
   • You'll see your plan name, next billing date and renewal amount.
5. Click Cancel subscription next to your plan.
   • Warning: Some accounts show "Turn off auto-renewal" instead; both achieve the same result.
6. Confirm your cancellation when prompted.
   • SurveyMonkey may ask why you're leaving; you can skip this or provide feedback.
   • Do not click "Reactivate" unless you change your mind.
7. Check your email within 5 minutes for a cancellation confirmation from SurveyMonkey.
   • Pro tip: Save this email as proof of cancellation. You'll need it if you later dispute a charge with your bank.

What happens next: Your account remains active and you can still access all paid features until your current billing cycle ends. After that date, your account automatically downgrades to the free plan.

Cancel a SurveyMonkey subscription bought on apple app store

If you purchased your subscription through the iOS app on iPhone or iPad, Apple manages your billing and cancellation.

1. Open the App Store app on your iPhone or iPad.
   • Ensure you're using the same Apple ID account you used to buy the subscription.
2. Tap your profile icon (picture or initials) in the bottom-right corner.
   • On older iOS versions, this may be labelled "Featured" or "Updates."
3. Select Subscriptions from the menu.
   • You'll see a list of all active and cancelled subscriptions linked to your Apple ID.
4. Find SurveyMonkey in the list and tap it.
   • If you don't see it, scroll down or use search.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and may offer discounts to retain you.
6. Confirm your cancellation when prompted.
   • Apple will send you a cancellation confirmation email immediately.

Important: SurveyMonkey cannot cancel or refund App Store subscriptions for you. Apple owns the billing relationship. If you have questions about refunds, contact Apple Support, not SurveyMonkey.

Cancel a SurveyMonkey subscription bought on google play

If you purchased through the SurveyMonkey app on Android, Google Play handles your subscription and cancellation.

1. Open the Google Play Store app on your Android device.
   • Make sure you're signed in with the Google account used to buy the subscription.
2. Tap your profile icon in the top-right corner (your picture or initials).
   • It may also appear as a gear icon for Settings.
3. Select Payments and subscriptions or Manage subscriptions.
   • The exact label depends on your Android version.
4. Tap Subscriptions.
   • You'll see all active subscriptions on that Google account.
5. Find SurveyMonkey and tap it.
   • Review your subscription details, next billing date and plan name.
6. Tap Cancel subscription.
   • Google Play will confirm the cancellation and explain what happens next.
7. Confirm when prompted.
   • Google will email you a cancellation receipt.

Important: Google Play, not SurveyMonkey, manages your billing and any refunds. If you need a refund or have billing questions, contact Google Play Support.

What happens after you cancel SurveyMonkey

Cancelling your subscription does not immediately delete your account or data. Here's what you can expect.

Your account status and access after cancellation

When you cancel auto-renewal, your paid subscription remains active until the end of your current billing cycle. You can still create surveys, collect responses and access reports during this time. Once your paid period expires, your account automatically downgrades to the free plan.

On the free plan, you lose access to advanced features. Unlimited responses become 40 responses per survey. Custom branding, team collaboration, API access and priority support disappear. You can still view and share surveys you created during your paid period, but your ability to edit them may be limited.

Your survey data and how to protect it

SurveyMonkey does not delete your surveys when you downgrade. However, some premium features for viewing and exporting data may be restricted. Pro tip: Before your billing cycle ends, export all survey responses and data to CSV or Excel format. Log into your account, open each survey and use the "Export" button in the Analyse section. Save these files to your computer immediately.

If you need to restore access to surveys or responses later, you can upgrade your account again at any time.

Refunds and your consumer rights in nigeria

Understanding your refund rights protects you from unfair billing practices and helps you recover money if SurveyMonkey fails to deliver what you paid for.

SurveyMonkey's standard refund policy

SurveyMonkey's Terms of Service state that fees are non-refundable. The company does not offer money-back guarantees or refunds simply because you change your mind. This policy applies to most customers worldwide, including Nigeria.

Your refund rights under nigerian consumer law

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) gives you important protections that SurveyMonkey's "no refund" policy cannot override. Under Nigerian law, you may qualify for a refund or cancellation in these situations:

• Failure to deliver: If SurveyMonkey fails to provide the service you paid for (e.g., the platform is unavailable for extended periods or features promised in your plan don't work), you can demand a refund as compensation for breach of contract.
• Misleading claims: If SurveyMonkey advertised features or functionality that don't exist or misled you about billing terms, the FCCPA gives you the right to cancel and recover your money.
• Unauthorised charges: If SurveyMonkey charged you without your explicit consent or continued billing after you cancelled, you can file a dispute and recover the fraudulent amounts.
• Cooling-off period: If you purchased a subscription through a mobile app store (Apple or Google), those platforms may offer their own refund windows (typically 15-48 hours). Check with Apple or Google first.

Stopee recommends documenting all your interactions with SurveyMonkey: save cancellation emails, screenshots of your billing page and evidence of the problem you experienced. If SurveyMonkey refuses a legitimate refund claim, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC).

How to request a refund from SurveyMonkey

If you believe you qualify for a refund under consumer law, contact SurveyMonkey directly before escalating. Send an email to their support team explaining your situation clearly. Mention the specific reason (service failure, misleading advertising or unauthorised charge) and the date and amount charged.

SurveyMonkey typically responds within 5-10 business days. If they refuse, and you still believe you're entitled to a refund, you can file a complaint with the FCCPC. Stopee can guide you through this process if needed.

Common mistakes to avoid when cancelling

Many Nigerians accidentally keep paying for SurveyMonkey by making small mistakes during cancellation. Learn from these errors so you don't repeat them.

Mistake 1: cancelling the wrong subscription

If you have multiple SurveyMonkey accounts or subscriptions, confirm you're cancelling the one you actually want to stop. Check the billing amount, renewal date and plan name before confirming. Cancelling one account does not affect the others.

Mistake 2: confusing account deletion with subscription cancellation

Cancelling your subscription and deleting your account are different. When you cancel, your account and surveys remain. When you delete your account, SurveyMonkey permanently removes all your data. Only delete your account if you're certain you'll never need your surveys again.

Mistake 3: not saving your cancellation confirmation

Warning: Save the cancellation confirmation email SurveyMonkey sends you. Without this proof, if an unwanted charge appears on your statement later, your bank will have no evidence that you cancelled. Stopee recommends screenshotting your billing page before and after cancellation as backup proof.

Mistake 4: expecting an immediate refund

When you cancel, you stop future charges, but you don't get a refund for the current billing cycle (unless you qualify under consumer law). Your paid access continues until the renewal date. Only after that date does your account downgrade to free.

Mistake 5: not checking if you signed up through an app store

If you bought through Apple or Google, cancelling on the SurveyMonkey website won't work. You must cancel through the app store that sold you the subscription. Check your original purchase receipt or payment email to confirm where you bought it.

Checklist: before and after cancelling SurveyMonkey

Use this checklist to ensure you cancel correctly and protect your data.

Your consumer rights and how to escalate if SurveyMonkey refuses

If SurveyMonkey ignores your cancellation request or continues charging you after you've cancelled, you have legal protections in Nigeria.

Steps to take if SurveyMonkey keeps charging you

First, contact your bank immediately and dispute the charge. Provide your bank with your cancellation confirmation email as proof you cancelled. Most Nigerian banks will reverse unauthorised charges within 5-10 business days and issue you a credit.

Second, file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). You can submit complaints online at their website or by email. Include copies of your cancellation confirmation, billing statements showing unwanted charges and all correspondence with SurveyMonkey.

Pro tip: Stopee advises keeping detailed records of every interaction. Save emails, screenshots of your account and payment statements. These documents are your evidence if you need to prove your case to your bank or the FCCPC.

What the FCCPC can do for you

The FCCPC is Nigeria's consumer protection agency. It investigates complaints about unfair business practices, misleading advertising and unlawful charges. If SurveyMonkey violated your rights, the FCCPC can order them to refund you, issue a public warning or take legal action against them.

Filing a complaint is free and doesn't require a lawyer. The FCCPC takes consumer complaints seriously and has the power to enforce Nigerian consumer law against international companies like SurveyMonkey.

Comparing SurveyMonkey with alternatives in nigeria

If you're considering cancelling because SurveyMonkey doesn't meet your needs, explore these alternatives before you go.

Many Nigerian researchers and small businesses find Google Forms sufficient for basic surveys. If you need more features but want to avoid SurveyMonkey's cost, Jotform and Typeform both offer competitive pricing and easier payment options for Nigerian users.

Contact information and cancellation address

SurveyMonkey does not publish a physical address in Nigeria for cancellation requests. The company operates globally and handles most communication through its online support system.

How to contact SurveyMonkey for cancellation issues

If you encounter problems cancelling through the website or app, contact SurveyMonkey support directly:

• Support website: Visit help.SurveyMonkey.com and use the live chat or email support form.
• Email: Support requests are typically answered within 24-48 hours during business days.
• Live chat: Available on the SurveyMonkey website for immediate assistance (may have limited hours).

What to include in your support request: Your email address, the date you tried to cancel, a screenshot of your subscription page and a brief explanation of the problem. Stopee recommends being clear and patient; most SurveyMonkey support agents are helpful.

Escalation contact in nigeria

If SurveyMonkey support does not resolve your issue within 7 days, escalate to the Federal Competition and Consumer Protection Commission:

• FCCPC website: www.fccpc.gov.ng
• Email: complaints@fccpc.gov.ng
• Complaint form: File complaints online via their official portal.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by using these escalation paths. You have the power to protect yourself, and Nigerian law is on your side.

Final thoughts on cancelling SurveyMonkey safely

Cancelling SurveyMonkey is straightforward if you follow the right method and document your cancellation. Whether you're cancelling a direct website subscription, an Apple App Store purchase or a Google Play subscription, the steps are clear and take less than 5 minutes.

Remember: save your cancellation confirmation, export your data before downgrading, and check your bank statements for unexpected charges. If SurveyMonkey refuses a legitimate refund claim, the Federal Competition and Consumer Protection Commission stands ready to protect your rights as a Nigerian consumer.

Stopee is committed to helping you cancel any subscription with confidence. Visit stopee.com today for guides on cancelling other services, recovering unauthorised charges and understanding your consumer rights in Nigeria.