Manage Surveymonkey

How to cancel SurveyMonkey and avoid surprise charges in the philippines

What is SurveyMonkey and why you might want to cancel

SurveyMonkey is a survey and forms platform that has been around since 1999, serving businesses, schools, nonprofits, and freelancers across the Philippines and worldwide. The platform lets you create unlimited surveys, forms, and quizzes, collect responses, and analyze data in one account.

The business model is straightforward SaaS. You start on a free Basic plan with unlimited surveys but only 10 responses per survey. Once you need more responses or advanced features, you move to paid monthly or annual plans with automatic renewal. This is where most cancellation headaches begin, because many users forget the renewal date or assume deleting a survey also stops billing.

Pricing in the philippines

SurveyMonkey publishes prices in US dollars, which your bank or payment provider converts to Philippine pesos (PHP). Exchange rates vary, so your actual charge may be higher than the quoted USD price. At an approximate rate of 1 USD = 56.5 PHP, here is what the current paid tiers cost:

The jump from free to paid is steep if you only need a few extra responses for a school project or short campaign. That is why many Philippine users cancel after one billing cycle and explore alternatives like Zoho Survey or Google Forms.

When you should cancel

You might want to cancel if your survey project is finished, the monthly cost no longer fits your budget, you have moved to a cheaper competitor, or you are unsure why you are still being charged. Whatever your reason, Stopee understands that canceling should be simple and transparent, not buried behind confusing menus or deceptive design.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy services. Under this law, merchants must disclose pricing clearly, honor cancellation requests within a reasonable timeframe, and process refunds fairly.

Key protections for you include the right to cancel a subscription without penalty if the service fails to meet advertised standards, the right to request a refund if you cancel within a reasonable period, and the right to contact the Department of Trade and Industry (DTI) if the company refuses to honor your cancellation or refund.

SurveyMonkey operates internationally, but its formal cancellation address for EU consumer rights is based in Dublin. For Philippine subscribers, you have the same rights under local law. If SurveyMonkey refuses to process your cancellation or refund, Stopee recommends escalating to the DTI Consumer Complaint Center.

How to cancel SurveyMonkey before your next charge

Cancellation works differently depending on where you signed up: directly on the SurveyMonkey website, through the iOS App Store, or through Google Play.

Cancel if you subscribed on the SurveyMonkey website

This is the most common path for Philippine users. The official click sequence takes you through account settings to the billing section where auto-renewal lives. Follow these steps carefully:

1. Log in to your SurveyMonkey account at surveymonkey.com.
   • Open a private or incognito browser tab if you have trouble remembering your password.
2. Click your profile icon in the upper-right corner of the dashboard.
   • It usually shows your initials or a small avatar image.
3. Select "My Account" from the dropdown menu.
   • You will land on your account overview page.
4. Click "Billing Details" or "Billing & Subscription" (the label varies by interface version).
   • Warning: Do not confuse this with "Payment Methods". Billing Details is where you see your renewal date and auto-renewal toggle.
5. Look for the "Auto-renew" section and click "Turn off auto-renewal" or the cancel link next to your active plan.
   • You may see a retention message asking you to stay. Read it, but do not feel pressured.
6. Confirm the cancellation when prompted.
   • Pro tip: Take a screenshot of the final confirmation screen. You will need this if you later need to dispute a charge or file a complaint with DTI.
7. Check your email within 5 minutes for a cancellation confirmation from SurveyMonkey.
   • If you do not receive it, log back in and verify that auto-renewal shows as "off".

Cancel if you subscribed through the iOS app store

App Store subscriptions are managed through Apple, not SurveyMonkey directly. You must cancel through your Apple account:

1. Open the Settings app on your iOS device.
2. Tap "App Store" at the top of the menu (you may need to scroll).
3. Tap your Apple ID profile picture or name at the top right.
4. Select "Subscriptions".
5. Find and tap "SurveyMonkey" in the list.
6. Tap "Cancel Subscription" or "Turn Off Auto-Renewal".
   • Warning: If you see "Manage" instead, tap that first, then look for the cancel option.
7. Confirm your choice when prompted.
8. Watch for an email confirmation from Apple within a few minutes.

Cancel if you subscribed through google play

Google Play subscriptions work similarly to Apple. You cancel within the Google Play app or website:

1. Open the Google Play Store app or go to play.google.com in a browser.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" or "Subscriptions".
4. Tap "Manage subscriptions".
5. Find and tap "SurveyMonkey".
6. Tap "Cancel subscription".
7. Select your reason (optional) and confirm.
   • Pro tip: Google sometimes offers a discount to keep you subscribed. If you do not want to cancel permanently, you can pause your subscription for a month instead.
8. Look for a confirmation email from Google within a few hours.

What happens after you cancel

Cancellation stops future billing, but it does not end your current paid period immediately. SurveyMonkey keeps your account active until the end of the billing cycle you have already paid for, then downgrades you to the free plan.

You can still log in and access your surveys during that remaining time. Your data stays safe. Once the billing cycle ends, you drop to the free tier with a 10-response limit per survey, but all your survey designs remain saved in your account.

Pro tip: Export your survey responses and data while you still have the paid plan. Go to each survey, click "Analyze", then download your data as a CSV or PDF file. This is free and does not change your access, but it gives you a backup.

Requesting a refund from SurveyMonkey

SurveyMonkey does not automatically issue refunds when you cancel. However, you have a right to request one under certain conditions:

When SurveyMonkey will likely refund you

• You cancel within 14 days of purchase (EU consumer standard, often honored for international customers).
• The service did not work as advertised or was unavailable for significant time.
• You were charged after requesting cancellation (a billing error).
• You subscribed accidentally (for example, you thought you clicked "Free" but got charged).

How to request a refund

1. Log in to your SurveyMonkey account or use the contact form at surveymonkey.com/help.
2. Select "Contact Support" or "Email us".
3. Write a clear subject line: "Refund request for subscription charge on [date]".
4. In the message, include:
   • The date of the charge.
   • The amount in USD and PHP.
   • Your reason for the refund (for example, "Cancelled within 14 days of purchase").
   • Screenshot or copy of the charge from your bank or payment method.
5. Send the email and note the ticket number you receive.
   • Warning: SurveyMonkey email support is listed as available 24/7, but replies may take 3 to 7 business days due to time zone differences and support volume.
6. If you do not hear back within 10 business days, follow up with the ticket number.
7. If SurveyMonkey denies your refund without good reason, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center or your bank's dispute department.
   • Stopee recommends keeping all correspondence, screenshots, and receipts for this escalation.

Disputing charges with your bank or payment provider

If SurveyMonkey refuses to process a refund or you are charged after canceling, you can dispute the charge with your bank, GCash, Maya, or payment card company. Most banks in the Philippines allow cardholders to file a dispute within 60 days of a transaction.

Contact your bank's customer service and request a chargeback. You will need to provide proof that you cancelled (screenshots from Stopee's checklist below help here) and explain why the charge should not have occurred.

Common mistakes that trap you into continued charges

Many users cancel their SurveyMonkey account thinking it stops billing, only to find another charge weeks later. These oversights are frustrating and expensive.

• Deleting surveys instead of canceling the subscription. Removing your surveys does not stop auto-renewal. You must cancel the plan itself in Billing Details.
• Forgetting you subscribed through the App Store or Google Play. Canceling the web account does not cancel an app subscription. You must cancel each platform separately if you have multiple subscriptions active.
• Not confirming the cancellation. A cancel button click is not enough. Always wait for a confirmation email and screenshot the final confirmation screen.
• Ignoring the renewal date. If you only want to use SurveyMonkey for one month, note the exact renewal date and cancel before that date arrives.
• Assuming a discount offer means the plan is free. Retention offers like "50% off your next month" still mean a charge is coming. You must still cancel if you want to stop.
• Not checking your bank statement after canceling. Verify within 5 to 10 days that no charge appears on your next statement. If one does, contact your bank immediately.

Before you cancel: a pre-cancellation checklist

Use this checklist from Stopee to protect yourself before you click cancel:

Comparing SurveyMonkey to alternatives for philippine users

If you are thinking about canceling because the cost is too high or you need a simpler tool, Stopee recommends comparing your options first:

If your project is small or educational, Google Forms is genuinely free and unlimited. If you need something between free and SurveyMonkey's pricing, Zoho Survey or Jotform often offer better value for Philippine users because their paid tiers start lower.

Contacting SurveyMonkey support for cancellation help

If you get stuck canceling or need support, SurveyMonkey provides these contact options:

Email support

Email is available 24/7, though response time may be 3 to 7 business days depending on support volume. Contact the SurveyMonkey help center at surveymonkey.com/help, select your issue, and click "Email us". Write a clear subject line like "Unable to cancel my subscription" and include your account email address, current plan, and exactly what happens when you try to cancel.

Phone support

SurveyMonkey phone support is listed at (503) 225-1202, available Monday to Friday, 3am to 8pm Eastern Time. For Philippine callers, this may overlap with early morning or late evening hours due to time zone difference (Philippines is UTC+8, Eastern Time in winter is UTC-5). Expect international calling rates to apply.

Escalation to the department of trade and industry

If SurveyMonkey refuses to cancel your subscription or process a refund without justification, you can file a formal complaint with the DTI Consumer Complaint Center in Manila, Quezon City, or your provincial DTI office. Stopee recommends gathering all evidence first: screenshots of cancellation attempts, email correspondence, bank statements showing charges, and a written summary of the issue.

The DTI will investigate and can pressure SurveyMonkey to comply with Philippine consumer protection law. This process usually takes 30 to 60 days but is free and does not require a lawyer.

After cancellation: protecting yourself from future charges

Canceling is only half the battle. Protecting yourself from accidental recharges or new subscriptions is just as important.

Monitor your bank or card statement

Check your bank app or card statement within 5 to 10 days of canceling. Look for any SurveyMonkey charge or a charge from "SVMK" or similar. If you see a charge after your confirmed cancellation date, contact your bank immediately and request a chargeback. Time is critical, as most banks allow disputes within 60 days.

Unsubscribe from SurveyMonkey marketing emails

After canceling, SurveyMonkey will likely send you retention emails or special offers. These emails can be tempting if you are on the fence. Unsubscribe from all promotional emails so you are not tempted to re-subscribe on impulse.

Update your payment methods

Consider removing the card or account you used for SurveyMonkey from your App Store and Google Play settings. This prevents accidental re-subscription if you reinstall the app later.

Mark the cancellation in your calendar

Set a phone reminder for the day before your paid period ends. Log in one more time to confirm you are on the free plan and that no renewal is pending. This double-check takes 30 seconds and can save you hundreds of pesos.

Why stopee can help you cancel with confidence

Canceling a subscription should be straightforward, but many companies deliberately hide the cancel button or make the process confusing to keep you paying. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute wrongful charges, and recover refunds under consumer protection laws.

Use the step-by-step instructions above, print or screenshot the checklist, and keep all your evidence in one folder. If SurveyMonkey refuses to cancel or refund you fairly, escalate to the DTI Consumer Complaint Center or your bank. You have legal rights under the Consumer Act of the Philippines, and you deserve a company that respects your choice to leave.

Stopee is here to support you every step of the way. Whether you are canceling today or preparing for your next billing cycle, we give you the knowledge and tools to stay in control of your subscriptions and spending.

SurveyMonkey cancellation address for formal written requests

If you prefer to cancel by registered mail (though email or account cancellation is faster), you can send a formal cancellation request to SurveyMonkey's Dublin office, which handles EU and international consumer rights inquiries:

SurveyMonkey Europe Ltd
One George Quay
Docklands
Dublin 2
Ireland

Include your account email, full name, the date you want the cancellation to take effect, and a clear statement: "I hereby cancel my SurveyMonkey subscription effective immediately." Send the letter via registered mail and keep a copy for your records. Stopee recommends email or account cancellation first, as postal mail is slower and harder to track. However, for formal legal protection in the Philippines, a registered letter creates a dated proof of your cancellation request, which can be valuable if you later need to file a DTI complaint or bank dispute.