Manage Oddsmonkey

How to cancel oddsmonkey: step-by-step guide for philippine users

What is oddsmonkey and why you might want to cancel

Oddsmonkey is a paid software subscription for matched betting, operated by Liquidity Trading Limited with a registered office in Gibraltar. You are not subscribing to a sportsbook itself; instead, you pay for access to matched betting tools, offer tracking software, guides, and advanced algorithmic value-finding features. The service pulls value from casino offer lists, weekly betting promotions, and tier-specific tools that range from Premium to All Access and Pro plans.

The critical reality for users in the Philippines is that Oddsmonkey runs on automatic renewal. Once your free trial or billing period ends, the service charges your payment method again unless you cancel before the next billing date. That auto-renew structure means cancellation is essential if you want to stop charges, and delay can trigger unexpected costs. Understanding what you signed up for is the first step toward a smooth cancellation with Stopee's guidance.

Oddsmonkey pricing in philippine pesos

Oddsmonkey prices are displayed in USD but convert directly to Philippine pesos. Monthly subscriptions range from $39.99 (approximately ₱2,259) up to $149.00 (approximately ₱8,418), while annual commitments go as high as $349.99 (approximately ₱19,774). If you trialed the service for a short project and forgot to cancel, the next charge can hit hard on a peso-denominated budget.

Real users in the Philippines report that local payment options are limited, support communication can feel slower, and currency conversion adds friction. That makes timely cancellation even more important-and why Stopee exists to help you navigate the process without stress or confusion.

When cancellation makes sense

Cancel Oddsmonkey if you have finished your matched betting project, if the tools no longer match your betting strategy, or if the cost no longer justifies the value you extract. Some users cancel after the free trial because they decide matched betting is not for them. Others cancel after months of use because they have exhausted the available offers in their region. Neither decision is wrong; what matters is that you cancel before your next renewal date so you do not get charged.

If you are unsure whether to keep the subscription, check your account at least 10 days before your renewal date. That buffer gives you time to think, test the tools one more time, or contact support with questions before you commit to another billing cycle.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices and gives you explicit rights when dealing with automatic renewal services. You have the right to cancel without penalty before the next billing cycle, and service providers must honor cancellation requests promptly.

Oddsmonkey's terms state that cancellations are processed via email or account portal, and your membership should remain active until the end of your paid period. If Oddsmonkey charges you after you cancel, or if you cancel within 14 days and request a refund, the Consumer Act supports your complaint. Stopee recommends keeping evidence of your cancellation request and any renewal charges that follow-screenshots, emails, and bank statements are your proof if you need to escalate.

The 14-day money-back guarantee

Oddsmonkey advertises a 14-day money-back guarantee for new members. This means if you signed up and want a full refund within 14 days of your first payment, you are legally entitled to request it. The refund window is tight, so act fast if you want to invoke this protection.

To claim the guarantee, email support@oddsmonkey.com with your request and reason for cancellation. Include your account email, signup date, and the date you are requesting the refund. According to Oddsmonkey, refunds are processed within 14 days of notification, but Stopee advises you to follow up with a screenshot of your original request if you do not see the credit within 21 days.

How to cancel oddsmonkey step-by-step

Cancellation through your Oddsmonkey account is the fastest, most reliable method and leaves a clear digital record for your protection.

Cancel through your account dashboard

This is the direct route recommended by Oddsmonkey's own help center and the method Stopee most often sees succeed without delays.

1. Sign in to your Oddsmonkey account using your email and password.
   • If you have forgotten your password, click "Forgot password" and reset it via the email link.
2. Navigate to My Account from the main menu or dashboard.
   • This is usually located in the top-right corner under your profile icon or in a sidebar menu.
3. Select the Membership tab.
   • You should see your current plan, renewal date, and billing method listed here.
4. Look for the Cancel Subscription or Cancel Membership button.
   • It is typically at the bottom of the Membership section, sometimes in red or marked as an important action.
5. Click the cancel button and confirm your choice when prompted.
   • Oddsmonkey may ask why you are canceling; this is optional feedback.
   • Do not let any "stay" offer distract you if you have already decided to cancel.
6. Screenshot the confirmation message showing your cancellation has been processed.
   • The confirmation should state your access continues until your next renewal date.
   • Save this screenshot to your phone or email for your records.

Pro tip: After you cancel online, wait 5 minutes, then log out and log back in. Check your Membership tab again to confirm the cancellation is still recorded. Stopee has found this double-check catches any rare glitches before they become billing problems.

Cancel by email if the portal does not work

If you cannot access the account dashboard or the cancel button is not visible, email support directly. This method is slower but creates a written record that protects you.

1. Compose a clear email to support@oddsmonkey.com.
   • Subject line: "Cancellation request - [Your account email]"
2. In the email body, include:
   • Your full name and account email address
   • Your current plan name and renewal date (from your Membership page)
   • A simple statement: "I request to cancel my Oddsmonkey subscription effective immediately. Please confirm cancellation and that no further charges will occur after [your next renewal date]."
3. Send the email and check your inbox for a reply within 2 business days.
   • Oddsmonkey support is based in the UK and may take longer during weekends or their public holidays.
4. Save the confirmation email they send you.
   • This is your proof of cancellation if any charge appears on your statement later.
5. If you do not hear back within 3 business days, resend your cancellation email and add a polite follow-up line: "I have not yet received confirmation of my cancellation request sent on [date]. Please confirm receipt and processing."
   • Stopee recommends using a screenshot of your first email as proof you sent it.

Warning: Email cancellation can be slower than the portal method. If your renewal date is less than 5 days away, use the account dashboard instead to guarantee same-day cancellation.

What happens after you cancel

Understanding what comes next removes the anxiety many users feel when they press cancel.

Your access during the runout period

After you cancel, your Oddsmonkey account remains active and fully functional until the end of your current billing period. If your renewal date is May 15 and you cancel on May 5, you keep full access to all tools, offer lists, and features until May 15. You can still log in, run matched betting calculations, and track offers. On May 16, your access stops and you can no longer log in.

Plan your cancellation timing carefully. If you are working on live matched betting projects, cancel after you have closed them or are comfortable pausing. This is not cancellation of access; it is cancellation of future renewal only.

No charges should occur after cancellation

Once you cancel, no further charges should hit your card after your current billing period ends. If a charge appears after your stated renewal date, that is a billing error. Stopee advises you to document it immediately and escalate to support or your bank.

Some users see a charge appear 5-10 days after their renewal date and panic. This is often a delayed processing issue from their bank, not a new charge from Oddsmonkey. Check your bank account in detail; if the charge is labeled as a new Oddsmonkey subscription, contact support with your cancellation confirmation as proof.

Refunds and how to request them

Your refund eligibility depends on when you request it and your reason for cancellation.

The 14-day refund guarantee

If you signed up and are canceling within 14 days of your first payment, you qualify for a full refund of your initial subscription fee. This is an automatic consumer protection, not a favor.

To claim it, email support@oddsmonkey.com with the subject "Refund request - 14-day guarantee" and include your account email, signup date, and the exact date you are requesting the refund. Oddsmonkey processes these within 14 days, but Stopee recommends following up after 10 days if the credit has not appeared in your bank account or card statement.

Refunds after the 14-day window

Beyond 14 days, Oddsmonkey does not advertise a refund policy for cancellations. However, under the Consumer Act of the Philippines, if you can demonstrate that the service was not delivered as promised, did not work as intended, or was misrepresented, you may have grounds to request a partial or full refund. This requires documentation and escalation, but Stopee has seen users succeed with this approach.

If the service genuinely failed to deliver (for example, if the tools were down for extended periods during your billing cycle, or if the offer database was clearly outdated), gather screenshots showing the issue and email support with a formal complaint. If support refuses, you can escalate to the National Bureau of Investigation's Anti-Fraud Division or file a complaint with the Bangko Sentral ng Pilipinas (BSP) if a payment dispute is involved.

Pricing comparison table

Use this table to confirm your plan and cancellation deadline.

Check your Oddsmonkey membership page to confirm which plan you are on and when your next renewal date falls. That date is your cancellation deadline.

Common mistakes to avoid when canceling

Cancellation feels stressful because users worry about hidden charges and unexpected billing traps-those fears are valid, and Stopee exists to help you sidestep the real pitfalls.

Mistake 1: assuming the free trial auto-cancels

The free trial for Oddsmonkey does not cancel itself. When your 7-day trial ends, the service automatically converts to a paid subscription unless you cancel first. Many users assume "free trial" means they do not need to do anything, then wake up to a charge on their card. Cancel actively, not passively. Mark your trial end date on your calendar and cancel 3 days before it expires.

Mistake 2: only contacting support without using the account portal

Email cancellation is your backup, not your first choice. The account portal cancellation creates an instant digital record, leaves a timestamp, and is processed immediately. Email cancellation is slower and relies on support staff reading and actioning your message correctly. Use the portal first. Email is your plan B.

Mistake 3: not taking screenshots before canceling

Screenshot your membership page, renewal date, and plan name before you hit cancel. If a charge appears after your cancellation and Oddsmonkey claims they have no record of it, your screenshot proves you cancelled and what your plan details were. Screenshots are your insurance policy.

Mistake 4: canceling but not verifying

After you cancel, log out and log back in 5 minutes later. Re-check your Membership tab to confirm the cancellation is still there. Stopee has documented rare cases where the cancellation did not persist due to a system glitch; this verification catches it before you get charged.

Mistake 5: ignoring the 14-day refund window

If you are within 14 days and want a refund, request it immediately. Do not wait. The clock starts from your first payment, not from when you cancel. If you miss day 14, you lose the guaranteed refund protection.

Your cancellation checklist

Use this checklist to confirm you have covered all bases before and after cancellation.

Oddsmonkey contact and escalation information

When you need to contact Oddsmonkey or escalate a cancellation issue, use these verified details.

Direct contact methods

Email support at support@oddsmonkey.com for all cancellation, refund, and account issues. This is the official support address listed in their Privacy Statement and Terms of Use. Stopee advises clear, professional email communication: state your request directly, include your account email, and attach screenshots of your issue.

The registered office for Liquidity Trading Limited (trading as Oddsmonkey) is Madison Building, Midtown, Queensway GX11 1AA, Gibraltar. This is the legal address listed in their terms and can be used for formal complaints or escalations if email support does not resolve your issue within 10 business days.

If oddsmonkey refuses to cancel or refund

Under the Consumer Act of the Philippines, you have the right to escalate. If Oddsmonkey ignores your cancellation request or denies a refund you believe you are entitled to, you can file a complaint with the Bureau of Consumer Protection (BCP) under the Department of Trade and Industry (DTI). Stopee recommends gathering all evidence: your cancellation email, screenshots of your membership page, bank statements showing the charges, and any support responses you received. The DTI processes consumer complaints free of charge and can pressure companies to honor cancellations and issue refunds.

You can also dispute the charge with your bank or credit card issuer if Oddsmonkey continues to charge you after cancellation. Most banks in the Philippines (BDO, BPI, Metrobank, etc.) offer chargeback protection for unauthorized recurring charges. Contact your bank's fraud department and provide your cancellation confirmation and any post-cancellation charges as evidence.

Alternative matched betting services to consider

If you cancel Oddsmonkey and want to continue matched betting, other platforms exist in your region.

Many users find that after canceling Oddsmonkey, they either move to a free platform with lower margins, or they build their own tracking systems using spreadsheets. The matched betting opportunity shrinks over time anyway because sportsbooks close accounts that identify as professional bettors, so the finite value of Oddsmonkey's offer database becomes clearer after 2-3 months of use.

Final steps and summary

Canceling Oddsmonkey is straightforward if you follow the process Stopee has outlined and avoid the common traps. Log into your account, navigate to Membership, click cancel, screenshot the confirmation, and verify the cancellation persists. If you are within 14 days, request a refund. If charges appear after your renewal date, escalate with your screenshots and the Consumer Act of the Philippines as your legal backing.

You deserve a cancellation process that is simple, transparent, and free from stress. Stopee has helped thousands of consumers cancel unwanted subscriptions, navigate hidden billing practices, and recover refunds they were entitled to. Whether you are canceling because matched betting is not for you, because the cost no longer makes sense, or because you want to try a different service, your cancellation decision is valid and your right under Philippine law is absolute. Use the steps above, keep your proof, and cancel with confidence.

For more support with subscription cancellations, subscription management, and consumer rights across other services, visit Stopee at stopee.com. Stopee exists to make cancellation simple and to remind you that your choices matter.