Manage Oddsmonkey

How to cancel Oddsmonkey and reclaim your money in malaysia

What is Oddsmonkey and why malaysians are subscribing

Oddsmonkey is a subscription-based software platform built for matched betting enthusiasts. Rather than placing bets directly, the service provides tools, calculators, training guides, community forums, and live offer tracking to help you find and execute matched betting strategies. If you signed up thinking this was a one-time purchase, you need to know upfront that Oddsmonkey operates on auto-renewing membership plans, which means your card will be charged automatically every month or year unless you actively cancel.

The company behind Oddsmonkey is Liquidity Trading Limited, registered in Gibraltar. This matters for you as a Malaysian consumer because there is no local Malaysian office or registered address. If you need to escalate a dispute or send formal written notice, you will be dealing with an overseas company, which can slow down responses. The fastest cancellation route for most Malaysian members is through your online account or email to [email protected].

Membership tiers and what you are actually paying for

Oddsmonkey offers two main membership tiers: Premium and All Access. Premium includes training guides, access to more than 50 sign-up offers, weekly updated offers, over 30 software tools, and a community forum. All Access builds on Premium by adding casino-focused offers and advanced casino tools. Many members discover after a few weeks that they are only using one or two features but paying for the entire bundle, which is often the trigger for cancellation.

The platform does not advertise a free trial in its published terms, so you start paying from day one. However, Oddsmonkey does offer a 14-day money-back guarantee for both Premium and All Access, provided you request your refund within 14 days of purchase. This is your window if you signed up just to test the platform and decided it was not for you. At Stopee, we recommend marking this deadline in your calendar because missing it means you lose your refund eligibility and must proceed with standard cancellation instead.

Pricing in malaysian ringgit and support hours for your timezone

Oddsmonkey charges in US dollars (USD), so the MYR amounts above are estimates based on the current exchange rate of approximately RM4.72 per USD. Your actual charge in ringgit will depend on your bank's exchange rate on the day of billing. If you are cancelling because the monthly or annual cost no longer justifies the value you are getting, you are definitely not alone.

Oddsmonkey's live chat support runs Monday to Sunday, 9am to 5:15pm GMT. For Malaysian time, this typically translates to late afternoon through to around midnight, depending on whether GMT daylight saving is in effect overseas. If you need to contact support during Australian or Asian business hours, email is your more reliable option: [email protected]. Stopee has found that email responses can take 24 to 48 hours, so do not expect instant replies.

Your consumer rights under malaysia's consumer protection act 1999

Before you cancel, understand the legal protections you have as a Malaysian consumer. The Consumer Protection Act 1999 grants you specific rights when dealing with distance contracts, including online subscriptions. These rights include the right to accurate information about the service, clear cancellation terms, and protection against unfair contract terms.

Distance selling rules and your cooling-off period

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (like an online subscription) within 14 days of purchase without penalty, as long as you notify the supplier clearly and in writing. This is called your cooling-off period. Oddsmonkey's own 14-day money-back guarantee aligns with this legal minimum, though the company frames it as a commercial promise rather than a legal requirement.

For Oddsmonkey, your cooling-off period starts from the date you receive access to the service, not from the date of payment. If you signed up on 1 January and accessed the platform on 2 January, your 14-day window closes on 16 January. You must submit your cancellation request by the end of that day. If you miss this deadline, you lose the automatic refund right and must rely on standard cancellation, though you can still dispute unfair charges with your bank or credit card company.

Unfair contract terms and escalation with the malaysian authorities

The Consumer Protection Act 1999 also protects you against unfair contract terms. If Oddsmonkey's terms include conditions that are unreasonably one-sided in the company's favour, you can challenge them. Examples include making cancellation deliberately difficult, hiding auto-renewal clauses in tiny print, or charging unreasonable early termination fees.

If Oddsmonkey refuses to cancel your membership or disputes a refund claim after you have met the legal requirements, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) or file a complaint with the Malaysian Consumers Association. Stopee recommends keeping records of all your communications with Oddsmonkey support, including email timestamps, screenshots of your account, and copies of charges on your bank statement. These documents become your evidence if you need to escalate.

Methods to cancel your Oddsmonkey membership

Oddsmonkey offers several ways to cancel, but not all of them are equally reliable. Your best outcome depends on using the right method for your situation.

Cancel through your account dashboard (recommended)

This is the official and fastest route to cancellation. When you cancel through your own account, you have immediate confirmation and a record that you initiated the request. Stopee strongly recommends this method because it leaves a digital trail.

1. Log in to your Oddsmonkey account at oddsmonkey.com
2. Navigate to your account settings or dashboard
3. Look for the "Membership" tab or "My Account" section
4. Select the option to view or manage your current membership
5. Click the "Cancel membership" or "Cancel subscription" button
6. You may be asked to confirm your reason for cancelling (optional question)
   • Be honest: answers help Oddsmonkey improve, but your cancellation goes through regardless
7. Confirm the cancellation by clicking the final submit button
8. Take a screenshot of the confirmation message
9. Check your email immediately for a cancellation confirmation receipt

Pro tip: Do not close your browser window or navigate away until you see the final confirmation page. If the page does not show a confirmation message within 10 seconds, refresh and log back in to verify the cancellation actually went through. Oddsmonkey's system sometimes completes the request without displaying a clear confirmation.

Cancel by email if the dashboard option is missing

If you cannot find a cancel button in your account area, or if the dashboard cancellation fails, contact support directly by email. This method takes longer but creates a written record.

1. Send an email to [email protected]
2. In the subject line, write: "Membership Cancellation Request"
3. In the body, include:
   • Your full name exactly as it appears on your account
   • Your email address registered with Oddsmonkey
   • Your username (if you have one)
   • A clear statement: "I request to cancel my Oddsmonkey membership effective immediately"
   • Your membership plan type (Premium or All Access)
   • The date you joined (approximately, if you do not have the exact date)
4. Do not demand a refund in this first email; simply request cancellation
5. Send the email and keep a copy for your records
6. Wait for a reply (typically 24 to 48 hours)
7. Oddsmonkey's support will confirm cancellation in writing

Warning: If you are within 14 days of your purchase and want to claim the money-back guarantee, include this in your email: "I am within the 14-day money-back guarantee period and request a full refund of my membership fee." This signals to support that you are making a formal refund claim, not just a cancellation request.

Contact live chat if you need immediate help

Oddsmonkey offers live chat during business hours (Monday to Sunday, 9am to 5:15pm GMT). This method works if you need clarification on the cancellation process or if you have already tried email and received no response.

1. Visit oddsmonkey.com during support hours
2. Look for the live chat icon (typically a speech bubble in the bottom right corner)
3. Click to open the chat window
4. Explain that you want to cancel your membership and ask for the next steps
5. Note the name of the support agent and the time of the conversation
6. Ask them to email you a cancellation confirmation link or code
7. Take a screenshot of the entire chat conversation
8. Follow up by email if they do not send written confirmation within one hour

Live chat can be inconsistent because responses depend on agent availability, but it is useful if you are within your 14-day refund window and need to escalate a refund claim immediately. At Stopee, we have seen agents approve refunds on the spot via chat, though this is not guaranteed.

What happens after you cancel and when to expect your refund

Cancellation and refund are two separate things, and understanding the difference will save you stress.

Immediate effects of cancellation

Once you successfully cancel your membership, your access to Oddsmonkey's tools and community will stop. The exact timing varies: some members report access stops immediately, while others retain access until the end of their current billing period. Log back into your account after cancellation to check your status. If you still see your membership details and tools available, you are using the access during a grace period.

Your next billing date will not trigger a charge as long as the cancellation went through. Check your Membership tab to confirm the renewal date is now listed as "Cancelled" or is no longer shown. If you see an upcoming renewal date still listed after you have cancelled, contact support immediately because the cancellation may not have been recorded.

Refund timeline and conditions

A refund is only automatic if you are within the 14-day money-back guarantee window. If you cancel outside this period, a refund is not guaranteed, and you are out of luck unless you can prove an unfair charge or a service fault.

If you requested a refund and Oddsmonkey has not processed it within 10 business days, follow up by email. Include your original cancellation confirmation in your follow-up and politely ask for a status update with the expected refund date. Stopee has found that a second email often speeds up processing because it flags your request as urgent in their queue.

What to do if your refund does not arrive

If 10 business days have passed and your refund has not appeared, first check your bank account and PayPal account carefully. Refunds sometimes land in unexpected places, and the description may not include "Oddsmonkey" clearly. If you genuinely cannot find the refund, contact your bank or credit card company and ask them to trace the transaction. Provide your original charge date and amount so your bank can investigate on your behalf.

If your bank confirms that Oddsmonkey has not processed the refund, you can raise a formal dispute or chargeback with your payment provider. This is your legal right under Malaysia's financial regulations. Stopee recommends keeping all cancellation confirmations and refund requests for at least 60 days, as chargebacks can take 30 to 60 days to resolve and you will need proof of your cancellation attempt.

Common mistakes that delay your cancellation

Cancellation can feel frustrating when things do not go smoothly, and often the hold-up is a small mistake that could have been avoided. Here are the pitfalls Stopee has seen repeat among Malaysian users.

Missing the 14-day refund deadline

The biggest regret we hear is: "I cancelled after 15 days and lost my refund." Oddsmonkey's 14-day window is strictly enforced, and even one day late means you forfeit the automatic refund. If you signed up on a whim and are now uncertain, cancel immediately rather than waiting to decide. If you are outside the 14-day window, you can still cancel (to prevent future charges), but do not expect money back.

Cancelling through the wrong channel

Some members contact Oddsmonkey through Facebook or social media and assume the cancellation is official. It is not. Social media requests are informal and often get lost. Always use either your account dashboard or email to [email protected]. If someone on social media tells you they have cancelled your account, follow up with official cancellation anyway to be certain.

Not saving confirmation screenshots

If your cancellation confirmation email goes to spam or is accidentally deleted, you will struggle to prove you cancelled if a charge appears later. Take a screenshot of every confirmation page you see, and save the cancellation email even if you think you will not need it. Stopee recommends creating a folder on your phone or computer specifically for Oddsmonkey receipts and confirmations.

Assuming auto-renewal stopped without checking

The most common surprise is a charge appearing weeks after you thought you had cancelled. Always log back in after cancellation to verify your membership status shows as "Cancelled" or no longer displays an upcoming renewal date. Do not assume silence means success.

Checklist: before and after cancellation

Use this checklist to make sure you have covered every step and will not miss any charges or deadlines.

Your address for formal cancellation notice or dispute escalation

If Oddsmonkey does not respond to email or chat, you can send formal written notice to their registered address. Liquidity Trading Limited, the company operating Oddsmonkey, is registered in Gibraltar. There is no Malaysian office or local registered agent.

For formal disputes or legal notices, address correspondence to:

Liquidity Trading Limited
Gibraltar
[email protected]

If you receive no response within 14 days of sending formal notice, you can escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL) or the Malaysian Consumers Association. Stopee recommends keeping copies of every email and letter you send, along with proof of delivery if you use postal mail. When you escalate to authorities, your evidence becomes the case file.

Is Oddsmonkey worth cancelling?

Not everyone should cancel. If the service is working for you and the cost aligns with the value, keeping it makes sense. But if you are considering cancellation, here are common reasons why members leave.

Many cancel because the learning curve is steeper than expected, or because matched betting requires more time than they anticipated. Others find that the offer tracking tools are outdated or that premium offers have stricter betting requirements than they can meet. Some simply discover that their local Malaysian banks or payment methods do not integrate smoothly with the bookmakers Oddsmonkey recommends, making the tools less useful.

If you are cancelling because you are uncomfortable with matched betting as a strategy, that is a legitimate financial decision. If you are cancelling because you have not had time to use the platform yet, consider pausing before you cancel: instead, cancel your automatic renewal so you retain access until your current period ends, giving yourself one more month to explore at no extra cost.

At Stopee, we believe every consumer should feel empowered to make their own choice. Whether you cancel or stay, the key is making that choice deliberately rather than by default. Oddsmonkey's auto-renewal model means inaction costs you money, so cancelling is the active choice that puts control back in your hands.

Summary: cancelling Oddsmonkey safely

Cancelling your Oddsmonkey membership is straightforward if you follow the right steps and avoid the common traps. Start by logging into your account and taking screenshots of your membership details, including your renewal date. If you are within 14 days of purchase, request a refund immediately. Use the account dashboard as your first cancellation method, and only move to email if the dashboard option fails or is unavailable.

After you cancel, verify your membership status within 24 hours and check for refunds within 5 to 10 business days. Keep your cancellation confirmation and all related emails for at least 60 days. If Oddsmonkey charges you again after cancellation, you have legal protection under the Consumer Protection Act 1999 and can dispute the charge through your bank or escalate to the Malaysian authorities.

Stopee has helped thousands of consumers cancel subscriptions they no longer wanted, and the same principles apply to Oddsmonkey: be clear, be documented, and be timely. Stopee's mission is to make cancellation simple and fair for every consumer, and we want your cancellation experience to be painless. If you encounter resistance or unclear communication from Oddsmonkey support, do not hesitate to escalate or seek help from consumer protection authorities. Your money, and your time, are worth protecting.