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Cancel OddsMonkey: Step-by-Step Guide
How to cancel OddsMonkey in the UAE: your complete step-by-step guide
What OddsMonkey is and whether it's right for you
OddsMonkey is a subscription-based matched-betting platform that equips you with tools, tutorials, and a community to identify and exploit free bets and promotions from bookmakers. The service is operated by Liquidity Trading Limited and targets people who want structured training, automated odds calculators, and community support to build a matched-betting income stream.
If you've signed up and realised it's not delivering the value you expected, or you've simply moved on from matched betting, cancelling is straightforward. This guide walks you through every step, refund option, and your consumer rights in the UAE.
Who OddsMonkey serves
OddsMonkey attracts beginner and intermediate bettors who want guided, step-by-step training rather than trial-and-error learning. It provides calculators, tutorials, and a peer community to help you spot and lock in free-bet opportunities across multiple bookmakers.
When you should consider cancelling
You might cancel if the platform doesn't match your betting patterns, the learning curve feels too steep, you've completed the core training and no longer need the recurring monthly tools, or you're unhappy with the quality of matched-betting opportunities it surfaces. Whatever your reason, Stopee is here to guide you through a fast, friction-free exit.
Your consumer rights in the united arab emirates
UAE consumer law operates differently from UK regulations, and it's essential you understand your protections before cancelling or requesting a refund.
UAE consumer protection framework
The UAE Consumer Protection Law (Federal Law No. 24 of 2006) governs digital services and subscription contracts. You have the right to cancel services within a reasonable timeframe if the service fails to meet the terms promised, and you can request a refund if the company breaches its obligations.
Important: UK-specific cooling-off periods (like the 14-day distance-selling rule) do not automatically apply to UAE residents. However, OddsMonkey's own money-back guarantee of 14 days is more generous than the law requires, so you can rely on that contract term.
How to escalate a dispute in the UAE
If OddsMonkey refuses your cancellation or refund request, contact the Ministry of Economy's Consumer Protection department. You can file a formal complaint at Ministry of Economy - Consumer Protection. They handle disputes between consumers and online services and can compel companies to honour refunds or cancellations.
Stopee recommends keeping copies of all communications with OddsMonkey-cancellation requests, refund claims, and replies-to support any formal complaint you lodge with the Ministry.
OddsMonkey pricing and plans in the UAE
OddsMonkey charges in British pounds (GBP) on its public website, but your payment method, currency conversion, and local pricing options depend on how you pay.
Available pricing structure
| Plan | Billing period | Currency | Notes |
|---|---|---|---|
| OddsMonkey standard membership | Monthly | GBP (charged in AED at payment) | Full access to tools, tutorials, and community. Billed every 30 days. |
| Annual membership | Yearly | GBP (charged in AED at payment) | Discounted rate if paid upfront. Contact support for exact pricing in AED. |
| Trial or promotional offer | Variable | GBP (charged in AED at payment) | Introductory discounts may apply. Check your email and account dashboard. |
Pro tip: Log into your OddsMonkey account and visit the billing section to see your exact renewal date and the GBP-to-AED conversion rate your payment processor applies. This helps you plan your cancellation timing.
Getting exact pricing in AED
OddsMonkey does not publish standard pricing in UAE dirhams on its main website. Email support@oddsmonkey.com or check your account dashboard after logging in to see current plans and local payment options. Stopee advises asking support to confirm the next billing date and the exact AED amount so you can decide whether to cancel before or after the next charge.
How to cancel OddsMonkey: step-by-step methods
You have three proven cancellation routes, depending on how you pay. The fastest is through your OddsMonkey account if you used a card; the second is through your payment provider (PayPal or Skrill); and the third is direct email to support.
Method 1: cancel via your OddsMonkey account (card payments)
This is the quickest and most reliable method if you pay by debit or credit card. You retain full control and receive instant confirmation.
- Go to oddsmonkey.com and log in with your email and password.
- If you've forgotten your password, click "Forgotten password?" and follow the reset email.
- Navigate to your account menu (usually top-right or in a hamburger menu on mobile).
- Look for "My Account," "Account Settings," or "Profile."
- Select the "Membership" or "Subscription" section.
- You'll see your current plan, renewal date, and billing amount.
- Click "Cancel subscription" or "Cancel membership."
- Read any messages from OddsMonkey asking for feedback or offering a discount to stay.
- Confirm that you want to cancel.
- You will receive an on-screen confirmation and an email to your registered address.
- Save this email as proof of cancellation for your records and the Ministry of Economy if needed.
Warning: Cancelling via your account stops future renewals but does not automatically trigger a refund for fees you've already paid. If you're within 14 days of purchase or believe the service has failed to deliver, see the refund section below.
Method 2: cancel via PayPal or skrill (third-party payment methods)
If you authorised OddsMonkey to charge you recurring payments through PayPal or Skrill, you must cancel the subscription agreement in your payment provider's dashboard, not on the OddsMonkey site.
- For PayPal:
- Log into your PayPal account at paypal.com.
- Go to "Settings" or "Account Settings" (gear icon, top-right).
- Select "Payments" or "Automatic Payments."
- Find "OddsMonkey" in your list of active subscriptions.
- Click "Cancel" next to the OddsMonkey subscription.
- Confirm cancellation and save the reference number PayPal provides.
- For Skrill:
- Log into your Skrill account at skrill.com.
- Go to "Account" or "My Account."
- Find "Recurring Payments" or "Subscriptions."
- Locate OddsMonkey and click "Cancel Recurring Payment."
- Confirm and note the cancellation confirmation.
Pro tip: After cancelling in PayPal or Skrill, email support@oddsmonkey.com with the subject "Cancellation notification" and include the cancellation reference from your payment provider. This ensures OddsMonkey's records match your cancellation and prevents accidental recharge attempts.
Method 3: cancel by email (if other methods fail)
Use this method if you cannot access your OddsMonkey account, if your payment provider cancellation did not work, or if you want a written record from the company.
- Send an email to support@oddsmonkey.com.
- Subject line: "Request to cancel my subscription" or "Membership cancellation request"
- In the body, include: your full name, email address linked to the account, and your request to cancel effective immediately (or specify a date before your next renewal).
- Example: "I request immediate cancellation of my OddsMonkey membership. My registered email is [your email]. Please confirm receipt and provide a cancellation reference."
- Send the email and keep a copy in a folder for your records.
- OddsMonkey typically replies within 24-48 hours.
- When support replies, check that they confirm your cancellation date and any refund eligibility.
- If they mention a refund, ask them to process it within 14 days and provide a transaction ID when complete.
Stopee has helped thousands of consumers use the email method as proof of cancellation when disputes arise, so never skip saving the confirmation reply from OddsMonkey support.
What happens after you cancel OddsMonkey
Understanding what to expect after you hit cancel helps you avoid confusion and spot any billing problems early.
Your access after cancellation
OddsMonkey allows you to retain access to your account and content for the remainder of your billing period. If your next renewal date is 15 October, and you cancel on 1 October, you keep full access until 15 October. On 16 October, your account locks and you can no longer log in or use the tools.
Download or screenshot any notes, betting records, or resources you want to keep before the access ends. OddsMonkey does not provide account data exports by default, so act quickly.
Your account and personal data
OddsMonkey retains your account details, transaction history, and any activity linked to your membership for legal and tax compliance purposes. If you want your personal data deleted under UAE privacy law, email support@oddsmonkey.com with the subject "Data deletion request" and include your full name and email address.
Warning: Data deletion is separate from cancellation. You can cancel your subscription and keep your account, or cancel and request data deletion. Clarify which you want when you contact support.
OddsMonkey refunds: the 14-day money-back guarantee
OddsMonkey offers a straightforward money-back guarantee that gives you a safety net if the service doesn't meet your expectations.
Who qualifies for a refund
You can claim a refund for any reason within 14 days of your first payment. This applies whether you paid by card, PayPal, Skrill, or any other method. The 14-day clock starts on your purchase date, not your sign-up date, so act quickly if you're unsure.
| Refund scenario | Eligible | How to claim |
|---|---|---|
| Within 14 days of first purchase | Yes, full refund | Email support@oddsmonkey.com with your name and email. Refund processes within 14 days. |
| Service did not match the description or quality promised | Yes, within 14 days | Explain the issue in your refund email. Reference the promised feature or tutorial that failed to deliver. |
| After 14 days but within 60 days (exceptional circumstances) | Possibly, up to 2 months' fees | Email support with detailed explanation. OddsMonkey may approve if you can demonstrate a genuine fault or breach of service. |
| After 60 days or multiple refund requests from same household | No, unlikely | Contact Ministry of Economy if you believe the service genuinely failed to perform. |
Important limit: OddsMonkey restricts refunds to one per person, household, email address, payment method, and IP address. If someone else in your home has already claimed a refund, you cannot claim another even if you pay from a different card.
How to request a refund
- Email support@oddsmonkey.com within 14 days of your first charge.
- Subject: "Refund request - [your email address]"
- Include: your full name, email, the date you joined, and a brief reason (e.g., "Service did not meet expectations," "I found matched betting unsuitable," "Quality of tutorials fell short of the advertised standard").
- OddsMonkey will confirm receipt and process your refund within 14 days.
- Refunds return to your original payment method (card, PayPal, or Skrill account).
- Bank processing may add 3-5 additional days.
- Check your bank or payment provider after 14 days to confirm the refund arrived.
- If the refund does not appear, reply to OddsMonkey's email with a screenshot of your account and ask for a transaction ID.
Stopee recommends requesting a refund by email rather than cancelling, if you're within the 14-day window. This ensures you have written proof of your claim and OddsMonkey's response, which strengthens any future complaint to the Ministry of Economy if needed.
Common mistakes to avoid when cancelling OddsMonkey
Cancelling a subscription feels straightforward until you discover a hidden charge weeks later or realise you've locked yourself out of your own account. Here's how to stay protected.
Mistake 1: cancelling your account instead of your subscription
Deleting your account does not stop billing. If you delete your account without first cancelling your subscription, OddsMonkey can still charge you on your renewal date because the subscription remains active in their payment system. Always cancel the subscription first, wait for confirmation, then delete your account if you wish.
Mistake 2: assuming third-party payment cancellation is enough
Cancelling a PayPal or Skrill recurring payment stops OddsMonkey from charging your payment provider, but it does not cancel your membership in OddsMonkey's system. The company's records still show you as active, and you may lose access prematurely or face confusion at renewal. Always email support@oddsmonkey.com after cancelling in PayPal or Skrill to confirm the subscription is marked as cancelled in their database.
Mistake 3: not saving your cancellation confirmation
If OddsMonkey charges you after you cancel and you have no proof of your cancellation request, the company can claim they never received it. Save every email, screenshot, and confirmation number. Stopee has seen this issue resolve in minutes when customers produce a cancellation confirmation email from OddsMonkey.
Mistake 4: missing the 14-day refund window
The money-back guarantee is 14 days from purchase, not 14 days from cancellation. If you join on 1 October and cancel on 25 October, the refund is gone-you crossed the deadline. Check your invoice or first payment receipt immediately to confirm today's date and your 14-day cutoff.
Mistake 5: not checking your account for hidden charges after cancellation
Log into your OddsMonkey account 2-3 days after your stated cancellation date to confirm your access has been revoked and no new charges appear. If your account is still active or if a charge posted after cancellation, email support immediately with a screenshot as evidence.
Cancellation timeline and checklist
Use this checklist to ensure you've covered every step and protected yourself from surprise charges or disputes.
| Task | Deadline | Status |
|---|---|---|
| Decide: refund or cancellation? | Day 1 (before 14-day window closes) | [ ] Done |
| Log into your OddsMonkey account or email support | Day 1 | [ ] Done |
| Submit cancellation request via account, PayPal/Skrill, or email | Day 1 | [ ] Done |
| Save cancellation confirmation email or screenshot | Day 1 | [ ] Done |
| If using PayPal/Skrill, email support a notification | Day 2 | [ ] Done |
| Verify no charge appears on your next renewal date | Renewal date + 1 day | [ ] Done |
| Confirm access removed from your account | Renewal date + 2 days | [ ] Done |
| If requesting a refund, confirm it arrived in your bank | Day 14-21 | [ ] Done |
How stopee can help you cancel other subscriptions
Cancelling OddsMonkey is just one subscription battle. If you're juggling memberships across multiple platforms-streaming services, fitness apps, productivity tools, or other betting and trading software-you know how easy it is to lose track and incur unwanted charges.
Stopee is a consumer advocacy platform that guides you through the cancellation process for hundreds of services. Whether you're cancelling a monthly app, a gym contract, or a premium software licence, Stopee provides step-by-step instructions tailored to your country and payment method, just like this OddsMonkey guide. Stopee also helps you understand your local consumer rights and escalation options when a company refuses to honour your cancellation or refund.
Visit Stopee today to explore guides for other services you're paying for and reclaim control of your subscriptions.
Contact OddsMonkey and consumer authority details
If you need to escalate a cancellation or refund dispute, here's who to contact.
OddsMonkey customer support
Email: support@oddsmonkey.com
Website: oddsmonkey.com
Help centre: help.oddsmonkey.com
Money-back guarantee: OddsMonkey Money-Back Guarantee
UAE consumer protection authority
Ministry of Economy - Consumer Protection: economy.gov.ae
Email: Available through the official website for formal complaints.
When to escalate: If OddsMonkey ignores your cancellation or refund request, or if you believe they've breached UAE consumer law, file a complaint with the Ministry of Economy. Provide copies of all emails, payment receipts, and cancellation requests. The Ministry can compel OddsMonkey to refund you or honour your cancellation.
Cancelling OddsMonkey doesn't have to be stressful. By following this guide, saving your confirmations, and understanding your rights under UAE consumer law, you can exit cleanly and protect yourself from hidden charges. Stopee has helped thousands of consumers navigate cancellations just like this one, and we're here to support you every step of the way.