Manage Oddsmonkey

How to cancel oddsmonkey in new zealand and claim your refund

What oddsmonkey is and why you might want to leave

Oddsmonkey is an online matched-betting platform that teaches you how to profit from bookmaker promotions and free bets. The service provides calculators, tutorials, and a community of users who share matched-betting strategies. If you've signed up and realised matched-betting isn't for you, or you're simply not using the tools anymore, cancelling is straightforward once you know where to look.

How oddsmonkey works

Oddsmonkey is run by Liquidity Trading Limited, a company based in Gibraltar. The platform connects you to betting exchanges and bookmakers, then guides you through placing opposing bets to lock in profit from promotional offers. It's a legitimate service, but it requires time, attention to detail, and access to multiple betting accounts to succeed.

Why people cancel

You might cancel Oddsmonkey because matched-betting takes longer than you expected, you've exhausted the profitable bookmaker offers in your region, or you simply prefer to spend your time elsewhere. Whatever your reason, Stopee understands that cancelling should be easy and transparent. We're here to walk you through every step so you don't waste time or money.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects you when you buy online services. Stopee wants you to know your legal position before you cancel.

What the consumer guarantees act says

Under the Consumer Guarantees Act, you have a right to cancel within a reasonable time if the service doesn't match what was described or promised. For digital services bought online, you also have a 14-day cooling-off period to change your mind, provided the company gave you proper disclosure before you paid.

Oddsmonkey's own terms reference a 14-day "right to change your mind" guarantee, which aligns with New Zealand consumer law. This means you can request a refund within 14 days of your first purchase without explaining why, as long as you contact them in writing.

What this means for your oddsmonkey refund

If you're within 14 days of signing up, you have a legal right to ask for your money back. Oddsmonkey's "no questions asked" guarantee honours this. Beyond 14 days, you can still request a refund if you can show the service failed to match the description provided at purchase. Stopee recommends keeping your order confirmation and any promotional materials you received, as these are evidence of what was promised to you.

How to cancel your oddsmonkey account

Your cancellation method depends on how you paid. Stopee breaks down each pathway so you cancel the right way the first time.

Cancel via the oddsmonkey website

If you signed up directly on Oddsmonkey.com and pay them directly, use this method. Your membership stays active until your current billing period ends, so you won't lose access immediately.

1. Log in to your Oddsmonkey account at www.oddsmonkey.com using your email and password.
   • If you've forgotten your password, click the "Forgot password?" link on the login page and follow the email reset instructions.
2. Click on My Account in the main menu.
   • This is usually located in the top right corner of the screen or in the hamburger menu on mobile.
3. Navigate to the Membership tab.
   • Look for your current plan name and subscription status.
4. Select the Cancel Membership or Cancel Subscription button.
   • Oddsmonkey may ask why you're leaving; you can provide feedback, but it's optional.
5. Confirm your cancellation when prompted.
   • You'll receive a confirmation email within minutes. Keep this for your records.

Pro tip: Don't delete your account. Cancelling stops auto-renewal, but your account remains so you can reactivate if you change your mind later.

Cancel a payment through skrill or PayPal

If you set up Oddsmonkey payments through Skrill or PayPal, those companies handle the recurring charge. Oddsmonkey can't cancel it for you; you must stop the payment at the source.

1. Log in to your Skrill or PayPal account (whichever you used for Oddsmonkey).
   • Go to www.skrill.com or www.paypal.com and enter your login details.
2. Find your Recurring Payments or Subscriptions section.
   • In PayPal, this is under Settings > Payments > Manage automatic payments.
   • In Skrill, look for Account > Payment Methods > Recurring payments.
3. Find the Oddsmonkey recurring payment in the list.
   • It may show as "Oddsmonkey" or "Liquidity Trading Limited".
4. Click Cancel or Stop next to the Oddsmonkey payment.
   • Confirm the cancellation when prompted.
5. You'll receive a confirmation email from Skrill or PayPal.
   • Screenshot this for your records in case of a billing dispute later.

Warning: Cancelling your Oddsmonkey account on their website does not stop Skrill or PayPal recurring payments. You must do both to avoid being charged again.

Cancel an app store or google play subscription

If you subscribed through Apple's App Store or Google Play, your cancellation is managed by those platforms, not Oddsmonkey.

1. On iPhone or iPad: Open the App Store, tap your Profile icon in the top right, then select Subscriptions.
   • Find Oddsmonkey in your active subscriptions list.
   • Tap Cancel Subscription and confirm.
2. On Android: Open Google Play, tap your Profile icon, go to Manage your Google Account, then select the Payments and subscriptions tab.
   • Tap Subscriptions, find Oddsmonkey, and select Cancel subscription.
3. You'll receive confirmation from the App Store or Google Play within minutes.
   • Your access continues until the end of your current billing period.

Pro tip: App Store and Google Play subscriptions renew on the same day each month. Cancel at least one day before that date to avoid a surprise charge.

What happens after you cancel

Cancelling can feel uncertain, so here's exactly what to expect once you've pressed that final button.

Your access after cancellation

Your Oddsmonkey membership remains active and fully functional until the end of your current paid billing period. If you cancel on day 15 of a 30-day month, you keep access for the remaining 15 days. You won't be charged again after that date unless you reactivate.

Log in to your account anytime during this grace period to use calculators, watch tutorials, and access the community forum. Stopee recommends using this remaining time to download any notes or strategies you've created, as you may lose access to custom materials once your membership fully expires.

Auto-renewal and payment confirmation

When you cancel via the Oddsmonkey website, auto-renewal stops immediately. Your next scheduled charge will not go through. Check your bank or card statement 5 to 10 days after your billing date to confirm no new charge has been taken.

If you cancelled via Skrill or PayPal, those platforms should send you a confirmation email within 24 hours. If you don't see confirmation, log back into your Skrill or PayPal account to verify the recurring payment is gone.

Your confirmation and records

Save all cancellation confirmation emails to a folder on your computer or phone. If Oddsmonkey charges you again by mistake, you'll have proof that you cancelled. Stopee has helped thousands of consumers resolve billing disputes by keeping this simple record.

Refunds: the 14-day guarantee and beyond

Oddsmonkey offers two types of refund protection. Stopee explains both so you know exactly what you're entitled to.

The 14-day "no questions asked" guarantee

Oddsmonkey's money-back guarantee lets you request a refund within 14 days of your first payment without explaining why. This applies to the first month's subscription only and is capped at two months' worth of fees. You can claim it only once per person, email address, household, or IP address.

To claim this guarantee, email Oddsmonkey's support team at the address provided in their help centre. Write a simple message: "I would like to claim the 14-day money-back guarantee on my subscription purchased on [date]. Please refund my payment of [amount]." Include your account email and the payment amount.

Oddsmonkey will process your refund within 14 days of receiving your request. Money typically appears back in your bank or card account within 5 to 10 working days after that.

Refunds beyond 14 days

After 14 days, Oddsmonkey's standard refund policy applies. You can still request a refund if you believe the service did not match the description or promises made during signup. You'll need to explain why the service failed to meet your expectations.

Under the Consumer Guarantees Act, Oddsmonkey must refund you if matched-betting tools are unfit for purpose, don't work as described, or are substantially different from what was advertised. If Oddsmonkey refuses, you can escalate to the Commerce Commission or use a disputes resolution service. Stopee recommends sending refund requests in writing (email) and keeping copies of all correspondence.

Refunds from app store and google play

If you subscribed through the App Store or Google Play, you must request refunds directly from those platforms, not from Oddsmonkey. Apple and Google each offer a refund window of 14 to 30 days depending on your region and whether it's your first request for that app.

1. On iPhone: Go to Settings > App Store, tap your profile icon, select Purchase History, find Oddsmonkey, and tap Report a Problem.
2. On Android: Open Google Play, tap your profile icon, go to Manage your Google Account, select the Payments and subscriptions tab, find Oddsmonkey, and select Report an issue.

Explain why you want a refund. Apple and Google staff review your case and usually respond within 48 hours. Approval is not guaranteed, but first-time requests for app subscriptions are often approved.

Oddsmonkey plans and pricing in new zealand

Oddsmonkey offers four membership tiers. Stopee has summarised them below so you can see what you're paying for.

Oddsmonkey prices in your local currency (NZD) and displays exact fees on your account dashboard. Most plans renew monthly, though annual options are available at a discount. Stopee recommends checking your confirmation email to see which plan you're subscribed to before you cancel, so you know exactly what you're paying for.

Common mistakes when cancelling oddsmonkey

Cancellation feels simple until something goes wrong. We've seen it happen to thousands of users. Here are the traps Stopee wants you to avoid.

Mistake 1: cancelling your account without stopping payment provider charges

You cancel your Oddsmonkey account, but your Skrill or PayPal keeps charging automatically. The payment goes through, and you don't notice for weeks. Always cancel the recurring payment at the source (Skrill, PayPal, App Store, or Google Play) separately from your Oddsmonkey account. Stopping one does not stop the other.

Mistake 2: assuming access stops immediately after cancellation

Your membership access continues until the end of your paid billing period. You'll have full access for days or weeks after you press "cancel". If you want to cut access faster, you must request an early refund, though Oddsmonkey may decline this if you're outside the 14-day window.

Mistake 3: deleting your account instead of cancelling

Deleting your account is different from cancelling your membership. If you delete without cancelling first, you lose access to your account history but may still be charged. Always cancel your membership in the Membership or Subscriptions tab before you even think about deleting anything.

Mistake 4: not saving your cancellation confirmation

Billing disputes happen. If Oddsmonkey charges you after you cancelled, you need proof. Stopee has helped thousands of consumers resolve these disputes by keeping a simple email screenshot or PDF of their cancellation confirmation. Save it the moment you receive it.

Mistake 5: missing the 14-day refund deadline

The 14-day "no questions asked" guarantee expires fast. If you're unsure whether matched-betting is for you, request your refund within two weeks of signup. After 14 days, you lose this protection and will need to prove the service failed to match the description to get your money back.

A checklist before and after you cancel

Stopee has created a simple checklist to make sure you don't miss a step. Print it out or tick these boxes as you go.

Contact oddsmonkey to cancel, refund, or escalate

If you can't cancel through your account, or if Oddsmonkey refuses to refund you, you'll need to contact them directly. Stopee has sourced their contact details for New Zealand users.

How to reach oddsmonkey support

Oddsmonkey does not list a physical address in New Zealand. The parent company, Liquidity Trading Limited, is registered in Gibraltar. All cancellation and refund requests must be submitted in writing via email to their support team using the contact form on their help centre or by emailing the address listed on your invoice or account page.

Write your request clearly: "I request cancellation of my Oddsmonkey subscription effective immediately" or "I request a refund under the 14-day money-back guarantee". Include your account email, full name, and the date of your purchase. Expect a response within 2 to 5 working days.

If oddsmonkey refuses to refund you

If Oddsmonkey denies your refund claim and you believe they've breached the Consumer Guarantees Act, you can escalate to the Commerce Commission at www.comcom.govt.nz. You can also file a complaint with a disputes resolution service such as the Disputes Resolution Scheme (DRS). These services are free and independent.

Before escalating, gather your evidence: order confirmation, promotional materials, cancellation emails, and any correspondence with Oddsmonkey. Stopee recommends keeping this record for at least one year after cancellation.

Is oddsmonkey worth cancelling?

Matched-betting can work, but it requires patience, multiple betting accounts, and constant attention to odds. If you've realised it's not for you, cancelling is the right choice. Stopee's mission is to empower you to cancel any service without guilt or confusion, and that includes Oddsmonkey.

You don't owe any service your loyalty if it's not delivering value. Cancel confidently, claim your refund if you qualify, and move on to something that genuinely interests you. Stopee at stopee.com has helped thousands of New Zealand consumers cancel subscriptions and reclaim control of their spending. Visit us today if you need help with any other service.