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Cancel Everyplate: Step-by-Step Guide
How to cancel everyplate in nigeria: your step-by-step guide to stopping recurring charges
What everyplate is and why you might want to cancel
Everyplate is a meal kit subscription service that ships pre-portioned ingredients and recipe cards to your door each week. The service is designed to simplify meal planning, eliminate shopping trips, and deliver budget-friendly dinners straight to you.
However, Everyplate primarily operates in markets using US dollars and does not currently list Nigeria-specific pricing, local payment methods, or guaranteed delivery options. If you've signed up while abroad or through a workaround address, you may find it difficult to manage your subscription, receive consistent deliveries, or cancel without friction. At Stopee, we understand that cancelling a subscription that doesn't serve you properly is essential to protecting your money.
Why nigerian customers struggle with everyplate
Many Nigerian customers encounter barriers when trying to use or cancel Everyplate. The service does not publish naira pricing, does not ship directly to Nigerian addresses, and customer support may not be equipped to handle cancellations from outside its primary markets. If you've been charged in dollars without clear service delivery to your location, you have legitimate grounds to cancel and seek a refund under Nigerian consumer protection law.
When cancellation makes sense
You should cancel Everyplate if you no longer receive deliveries, if charges continue despite service failures, if the subscription no longer fits your budget, or if the service does not operate in your region. Stopping the recurring charge immediately prevents further financial loss.
Your consumer rights in nigeria under the federal competition and consumer protection act
Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) and the Federal Competition and Consumer Protection Act (2019) protect you against unfair commercial practices and misleading service claims. These rights apply even when you're dealing with a foreign company.
Key protections that support your cancellation
Under Nigerian consumer law, you have the right to cancel a service that is not delivered as promised, is unavailable in your region, or charges you without providing the agreed service. If Everyplate advertised a service available to you but has failed to deliver consistently, or if you were not clearly informed that the service does not operate in Nigeria, you may qualify for a refund of charges paid within the last 14 days or longer, depending on the circumstance.
The FCCPC recognises that foreign companies operating in Nigeria (including online) must comply with local consumer protection standards. If Everyplate continues to charge your card despite service failures or lack of delivery infrastructure in Nigeria, you can escalate your complaint to the FCCPC if the company refuses to refund you voluntarily.
How to invoke your rights when cancelling
When you contact Everyplate to cancel, mention that you are a consumer in Nigeria and that the service is not available or delivered as promised in your jurisdiction. Request a full refund of all charges paid within the last 30 days. If Everyplate refuses, document all communication and file a complaint with the Federal Competition and Consumer Protection Commission through their official channels at fccpc.gov.ng.
How to cancel everyplate: step-by-step instructions
Cancelling Everyplate requires you to act before the weekly cutoff to avoid being charged for the next box. Below are the three methods available to you, ranked by reliability and speed.
Cancel through the everyplate website or app (recommended method)
Cancelling online is the fastest method and gives you an instant confirmation. This is your best option if you have access to your account login and want to cancel immediately.
- Go to the Everyplate website (everyplate.com) or open the Everyplate mobile app on your phone.
- If you do not have a login, use your email address to reset your password first.
- Sign in with your registered email address and password.
- Check your email if you forget your password; use the password reset link sent to you.
- Navigate to your account menu by tapping your profile icon or selecting "Account" from the menu.
- Look for "Settings," "My Account," or "Profile" depending on whether you are using the website or app.
- Find and open "Plan Settings" or "Subscription Settings."
- This section shows your current meal plan and delivery schedule.
- Tap or click "Cancel Plan" or "Pause Subscription."
- Warning: Do not pause if you want to cancel permanently. Select "Cancel" to end the subscription.
- Confirm the cancellation by reviewing the prompts that appear on your screen.
- Everyplate may ask why you are cancelling or offer you a discount to stay. You are not obligated to respond to these prompts.
- Check for an on-screen confirmation message. You should see a message stating your subscription has been cancelled.
- Take a screenshot of this confirmation for your records.
- Check your registered email inbox (and spam folder) for a cancellation confirmation email from Everyplate within 24 hours.
- This email is your proof of cancellation. Keep it safe.
Cancel by phone, email, or live chat
If you cannot access your account online or prefer to speak with a representative, use one of these contact methods. Request written confirmation of your cancellation in every case.
- Call Everyplate customer service at +1 613 416 8568 during business hours (Monday to Friday, 8 AM to 8 PM EST).
- Be aware: this is a North American number, so you will be calling internationally from Nigeria. Standard international rates apply.
- Expect a wait time during busy hours.
- Pro tip: Call early in the morning (EST) to reach an agent faster.
- Tell the agent clearly: "I want to cancel my Everyplate subscription effective immediately."
- Provide your full name, registered email address, and account phone number (if you have one).
- Ask the agent to email you a cancellation confirmation at your registered email address.
- Do not end the call without confirming the agent will send you written proof.
- If calling is not practical, email your cancellation request to support@everyplate.com with the following details:
- Subject line: "Cancellation Request - [Your Full Name]"
- Body: "I request immediate cancellation of my Everyplate subscription. My registered email is [your email]. Please confirm cancellation in writing."
- Wait 48 hours for a response. If you do not receive a confirmation email, send a follow-up email.
- Warning: Do not assume silence means cancellation. You need written proof.
- If Everyplate offers live chat or an in-app support form, use it to request cancellation and take a screenshot of the conversation.
- Save the transcript or screenshot as your proof of cancellation attempt.
Understanding the cancellation timeline and cutoff
Timing is critical when cancelling Everyplate. If you miss the weekly cutoff, you will be charged for the next box even if you requested cancellation after the deadline.
When charges stop and deliveries end
Everyplate charges for the upcoming week's box every Wednesday at 11:59 PM PST. If you cancel before this time, you will not be charged for that box. If you cancel after the deadline, your card will be charged, and a box will be prepared for shipment.
Once you cancel, no further boxes will be sent and no recurring charges will appear on your card after the current billing cycle. However, if a charge already processed before your cancellation, you must request a refund separately.
How to check your cancellation status
After you cancel, sign into your Everyplate account one more time to confirm your subscription shows as "Cancelled" or "Inactive." If your account still shows an active plan after 24 hours, contact customer support immediately to verify the cancellation was processed.
What happens after you cancel: account access and data
Cancelling your subscription does not delete your account or your order history. You may still see your past orders, receipts, and account details for a limited time after cancellation.
Accessing your account after cancellation
You can log into your Everyplate account after cancellation to view past meals, recipes you saved, and invoices. This is useful if you need to reference a recipe or confirm how much you were charged before cancellation.
Reactivating your plan later
If you change your mind and want to restart your Everyplate subscription, you can sign back into your account and select a new plan or reactivate your previous plan from the Plan Settings menu. You may be offered a promotional discount to reactivate. Keep in mind that reactivating creates a new subscription with a new billing date.
Refunds and credits after cancellation
Everyplate's standard policy does not refund boxes that have already shipped or been delivered. However, you may qualify for a refund or credit under specific circumstances, particularly if you are a Nigerian customer paying for a service that is not available in your region.
When everyplate will refund you
You can request a refund in these situations:
- You cancel before the weekly cutoff (Wednesday 11:59 PM PST) and request a refund for the pending box before it ships.
- A box failed to arrive at your address. Contact customer service and request a replacement or credit.
- Items in your box arrived damaged, spoiled, or missing. Report the issue within 48 hours of delivery and request a credit or replacement.
- You were charged but the service is not actually available in Nigeria, or delivery failed repeatedly. Under Nigerian consumer protection law, you have grounds to request a refund for charges within the last 30 days.
When everyplate will not refund you
Everyplate will not refund boxes that have already shipped or been delivered, even if you have not opened them. Free trial boxes are also not refundable. If you received a promotional discount or sign-up offer, that discount is non-refundable once your subscription has been active.
How to request a refund
Email support@everyplate.com with the subject "Refund Request - [Your Name]" and include your full name, registered email, the reason for the refund (e.g., non-delivery, service not available in Nigeria), the date you were charged, and the amount. Request a response within 7 days. If Everyplate denies your request and you believe it is unfair, escalate to the FCCPC at fccpc.gov.ng.
Everyplate pricing in nigeria: what you need to know
Everyplate does not publish official pricing for Nigeria or accept Nigerian payment methods directly. This is a major red flag if you have been charged.
Why there is no nigeria pricing
Everyplate operates primarily in North America and selected international markets priced in US dollars. Nigeria is not listed as a supported country on the Everyplate website. If you signed up using a US or Canadian address workaround, you were likely charged in dollars and may not have been clearly informed that delivery to Nigeria is not guaranteed or supported.
| Plan type | Typical price (USD) | Availability in Nigeria |
|---|---|---|
| Standard meal plan (2-4 meals per week) | Varies by location | Not officially available |
| Family plan (larger portions) | Varies by location | Not officially available |
| Promotional trial (first box) | Discounted or free | Not officially available |
| Recurring subscription | Varies per week | Not officially available |
| Add-ons (desserts, proteins) | Extra charge | Not officially available |
Currency and payment issues
If you were charged in US dollars, your Nigerian bank or card issuer converted the charge to naira at their exchange rate and may have added a foreign transaction fee. This means you paid more than the advertised USD price. When you cancel, request a refund in the original currency (USD) and ask your bank to reverse any foreign transaction fees if the service was not delivered as promised.
Common mistakes to avoid when cancelling everyplate
Cancelling a subscription can feel stressful, especially if you are dealing with a company that does not officially serve your region. Many people make avoidable mistakes that delay their cancellation or cost them money.
Mistake 1: pausing instead of cancelling
Everyplate allows you to pause your subscription for up to three months. If you select "Pause" instead of "Cancel," your subscription remains active and will resume after the pause period ends. You will be charged again when it resumes. Always select "Cancel" if you do not want to be charged in the future.
Mistake 2: missing the weekly cutoff
If you cancel after Wednesday 11:59 PM PST, you will still be charged for the next week's box. Set a phone reminder for Wednesday morning so you cancel with time to spare. If you miss the cutoff, you must request a refund for that box separately.
Mistake 3: not getting written confirmation
Cancelling online is faster, but you must take a screenshot of the confirmation message. If you cancel by phone, ask the agent to email you proof. Without written confirmation, Everyplate may deny that you cancelled and continue charging you. Stopee recommends keeping all cancellation emails and screenshots for at least three months after cancellation.
Mistake 4: assuming the charge will stop automatically
Even after you cancel, check your bank statement one week later to confirm no charge appeared. If a charge did appear after your cancellation date, contact Everyplate customer service immediately and request a refund. If they refuse, file a dispute with your bank.
Mistake 5: not checking for nigerian consumer protections
Many Nigerian customers do not realise they have legal grounds to cancel and refund a service that is not available in their country. If Everyplate cannot serve you in Nigeria or has failed to deliver, you do not need to accept their "no refund" policy. Contact the FCCPC and state that the service is unavailable in your jurisdiction.
Checklist: ensuring your everyplate cancellation is complete
Use this checklist to confirm your cancellation is final and you will not be charged again.
| Task | Status | Notes |
|---|---|---|
| Cancellation submitted (online, phone, or email) | ☐ Done | Complete before Wednesday 11:59 PM PST to avoid next charge |
| Confirmation email received from Everyplate | ☐ Done | Check spam folder if not in inbox. Keep this email. |
| Account shows "Cancelled" or "Inactive" status | ☐ Done | Log into your account 24 hours after cancellation to verify. |
| Screenshot or transcript of cancellation saved | ☐ Done | Store in a safe location (email yourself or cloud storage). |
| Bank statement checked for unwanted charges 7 days later | ☐ Done | Report immediately to Everyplate and your bank if a charge appears. |
| Refund requested (if applicable) | ☐ Done | If charged unfairly, email support@everyplate.com with dates and amounts. |
Contact information and escalation for nigerian customers
If Everyplate refuses to cancel your subscription or refund you, use these official channels to escalate your complaint and enforce your consumer rights in Nigeria.
Everyplate customer service contacts
Phone: +1 613 416 8568 (Monday to Friday, 8 AM to 8 PM EST)
Email: support@everyplate.com
Note: This is a North American number. Calls from Nigeria incur international rates. Email is often faster for Nigerian customers and creates a written record.
Federal competition and consumer protection commission (FCCPC) nigeria
If Everyplate fails to refund you or refuses to cancel after you have submitted a clear cancellation request, file a complaint with the FCCPC. The FCCPC enforces the Federal Competition and Consumer Protection Act (2019) and protects Nigerian consumers against unfair practices by foreign companies.
Website: fccpc.gov.ng
Complaint submission: Use the online complaint form on the FCCPC website. Include your cancellation correspondence, proof of charges, and a clear explanation of why you believe Everyplate's refusal is unfair.
Your bank or card issuer
If Everyplate continues to charge your card after you have cancelled, contact your bank or card issuer immediately. You can dispute the charge as an unauthorized transaction or service not rendered. Your bank can reverse the charge and may refund any foreign transaction fees applied.
Why you should act now to cancel everyplate
Every day your subscription remains active, you risk another charge in US dollars converted unfavourably to naira. If the service does not deliver to Nigeria, you are paying for a service you cannot use. Cancelling immediately stops the bleeding and protects your bank account from further unauthorized charges.
Stopee has helped thousands of consumers cancel subscriptions that no longer serve them and recover refunds they are legally entitled to. Whether Everyplate is charging you for non-delivery, unavailable service, or deceptive pricing, you have rights under Nigerian consumer protection law. Follow the steps above, document everything, and escalate to the FCCPC if the company refuses to cooperate. Stopee empowers you to take control of your subscriptions and your money.