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Cancel Loot Crate: The Right Way
Cancel loot crate in nigeria: your complete step-by-step guide and refund rights
What is loot crate and how does it work in nigeria
Loot Crate is a subscription box service that delivers curated pop-culture collectibles, apparel, and branded merchandise to your door each month. Every box arrives with items themed around a specific franchise, character, or entertainment property-whether that's anime, gaming, film, or comic books. For subscribers in Nigeria, boxes are shipped internationally, and you manage everything through your account on their website.
The service operates on automatic renewal: you choose your subscription plan at signup, and Loot Crate charges your payment method on a regular schedule (usually monthly). Your subscription continues until you actively cancel it. This is why understanding your cancellation options now-before you need them-can save you money and frustration later.
How loot crate subscriptions renew
When you subscribe, Loot Crate sets your renewal date and bills you automatically on that date each month. The company retains your payment details on file and processes charges without sending a reminder beforehand. If you do not cancel before your next renewal date, you will be charged for the following box. At Stopee, we recommend checking your account settings regularly to stay aware of upcoming renewal dates.
Pricing and billing currency for nigerian subscribers
Loot Crate bills primarily in USD (US dollars), though your bank or payment processor may convert to Nigerian Naira (NGN) at the prevailing exchange rate. You will see the USD amount at checkout and on your invoice. International transaction fees may apply depending on your bank or payment method, so the final NGN amount you pay can exceed the base USD price.
| Plan type | Billing frequency | Approximate USD price | Renewal timing |
|---|---|---|---|
| Monthly | One-time charge each month | $35-45 USD | 30 days from signup |
| 3-month plan | Upfront for 3 boxes | $90-120 USD | Every 90 days |
| 6-month plan | Upfront for 6 boxes | $180-210 USD | Every 180 days |
| Annual plan | Upfront for 12 boxes | $360-420 USD | Every 365 days |
Multi-month plans lock in your commitment, and cancelling early may trigger an early termination fee. We explain this in detail below.
Why you should cancel loot crate and when to do it
Many Nigerian subscribers cancel Loot Crate for straightforward reasons: the boxes no longer excite them, shipping delays frustrate them, or they simply want to redirect that money elsewhere. Whatever your reason, cancelling is your right as a consumer.
Common reasons subscribers in nigeria cancel
- Long shipping times to Nigeria increase the delay between purchase and delivery.
- Customs fees or import duties add unexpected costs on top of the subscription price.
- Box contents no longer match personal interests or collection goals.
- Early termination fees on multi-month plans surprise subscribers who want to quit mid-contract.
- Exchange rate fluctuations make the service more expensive than when they signed up.
- Duplicate items arrive, or boxes contain damaged merchandise.
At Stopee, we believe you should only pay for services that bring you genuine value. If Loot Crate no longer does that, cancelling quickly protects your budget and prevents unwanted charges from stacking up.
When to cancel to avoid the next charge
Timing is critical. You must cancel at least 48 hours before your renewal date to stop the next charge. If you wait until the day before renewal or the day of renewal, Loot Crate may still process your payment as scheduled. Check your account now to find your exact renewal date-do not guess.
How to cancel loot crate from nigeria: step-by-step methods
You have two main ways to cancel your Loot Crate subscription from Nigeria: through the website or by email. We recommend the website method because it gives you immediate confirmation, but email works too if you prefer a written record from the start.
Cancel via the loot crate website (fastest method)
- Go to lootcrate.com on your browser.
- If you are on mobile, switch to desktop view or open the full website version-the mobile app does not always show cancellation options clearly.
- Click the login button and enter your account email and password.
- If you forgot your password, click "Forgot Password" and reset it via the email link sent to your inbox.
- Look for "My Account," "Subscriptions," or "Account Settings" in the top menu or sidebar.
- This section name varies; scroll or search the page if you cannot spot it immediately.
- Find your active subscription in the list and click on it.
- You should see your next renewal date and the amount you will be charged.
- Look for a "Cancel Subscription," "Pause," or "Manage" button next to your subscription details.
- Click it and confirm your cancellation on the popup that appears.
- Pro tip: take a screenshot of the confirmation page showing the cancellation timestamp and your subscription ID.
- You should receive a cancellation confirmation email within a few minutes.
- Save this email to your records-it is your proof of cancellation.
Warning: cancelling via the website does not generate an immediate refund. Your subscription remains active until the end of your current billing period. You will continue to receive boxes already paid for, but no new charges will occur after your current term ends.
Cancel via email (if website access fails)
- Open your email and compose a new message to support@lootcrate.com.
- Use a clear subject line such as "Subscription Cancellation Request" or "Cancel My Loot Crate Account."
- In the email body, include the following information:
- Your full name as it appears on your Loot Crate account.
- The email address associated with your subscription.
- Your subscription or order ID (you can find this in your account or a previous invoice).
- A clear, one-sentence request: "I would like to cancel my Loot Crate subscription effective immediately."
- Send the email at least 48 hours before your next scheduled renewal.
- If you are unsure of your renewal date, state the approximate date in your email so support can locate the correct subscription.
- Keep a copy of your sent email and the timestamp for your records.
- Response times vary, but Loot Crate support typically replies within 2 to 5 business days.
- Once you receive a reply confirming cancellation, save that email as well.
- If Loot Crate charges you after you sent your cancellation email, you will have proof of your request.
Pro tip: email cancellation can be slower than the website method, so use it only if you cannot access your account or the website cancellation button fails. At Stopee, we always recommend using the fastest method available so you have confirmation without delay.
Cancel a subscription purchased through the app store or google play
If you subscribed to Loot Crate via Apple's App Store or Google Play Store (rather than directly from Loot Crate's website), Loot Crate does not manage your cancellation directly. Instead, you must cancel through the app store itself.
- For Apple App Store subscribers:
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find Loot Crate and tap it.
- Tap "Cancel Subscription" and confirm.
- Apple will email you a cancellation confirmation.
- For Google Play Store subscribers:
- Open Google Play on your Android device.
- Tap the menu icon (three lines) and select "Subscriptions."
- Find Loot Crate and tap it.
- Tap "Cancel Subscription" and confirm.
- Google will email you a cancellation confirmation.
Warning: if you cancel only the app but not the underlying app store subscription, Loot Crate may continue to charge your payment method through the app store. Always cancel the subscription itself, not just the app.
Understanding loot crate's refund policy and early cancellation fees
Before you cancel, you need to know whether you can recover any money. Loot Crate's refund rules are stricter than many consumers expect, especially for multi-month plans.
Standard refund policy: what to expect
Loot Crate does not issue refunds for cancelled subscriptions. When you cancel, your subscription simply stops renewing-it does not entitle you to a refund for the current or previous billing period. The company considers your payment final once a box ships, regardless of whether you have opened it.
Prorated refunds (partial refunds for unused days) are not standard. If you cancel on the first day of a 30-day billing period, you do not receive 29 days' worth of money back. This policy is governed by Loot Crate's Terms of Service, not by Nigerian consumer law, because Loot Crate is a US-based company.
Early termination fees on multi-month plans
If you signed up for a 3-month, 6-month, or 12-month plan and want to cancel before the contract ends, Loot Crate may charge an early termination fee. These fees are commonly reported as follows:
| Plan | Early termination fee (reported) | Example: 3 months in, 3 months remaining |
|---|---|---|
| 3-month plan | Up to 50% of remaining balance | Fee varies based on terms |
| 6-month plan | Around $30 USD | Typically applies if cancelled early |
| 12-month plan | Around $60 USD | Typically applies if cancelled early |
| Monthly plan | None (cancel anytime) | No penalty-just stop the next renewal |
Pro tip: when you email support@lootcrate.com to cancel a multi-month plan, ask support to confirm whether an early termination fee will apply before they process your cancellation. This gives you a chance to decide whether to proceed or pause your subscription instead.
Exceptions: when loot crate may refund or replace
Loot Crate will consider refunds or replacements in these specific cases:
- Damaged or defective items in your box: report the damage with photos within 30 days, and support may replace the item or issue a partial refund.
- Missing items from your box: if your box arrives empty or with fewer items than promised, contact support with photos and your order number.
- Shipping failure or lost package: if your box never arrives, Loot Crate may reship it or refund the box fee-but not the entire subscription.
All of these exceptions require you to reach out to support with evidence (photos, tracking numbers, order IDs). Refunds are at support's discretion, so provide clear documentation.
Your rights under nigerian consumer protection law
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) protects consumers against unfair contract terms and misleading advertising. Although Loot Crate is a US company, if Loot Crate's terms or billing practices violate the FCCPA, you have grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).
For example, if Loot Crate charges your account after you cancelled, or if early termination fees were not clearly disclosed at signup, you can file a complaint with the FCCPC. You will need proof of your cancellation request and evidence of the unauthorized charge. Visit the FCCPC website (fccpc.gov.ng) to file a complaint if Loot Crate refuses to cooperate.
At Stopee, we encourage you to keep all correspondence with Loot Crate. These records are your strongest protection if you need to escalate a dispute.
What happens immediately after you cancel
Cancelling Loot Crate does not mean you lose access to your account or your boxes overnight. Here is what actually happens after you hit that cancel button.
Your subscription status and box deliveries
After you cancel, your subscription remains active until the end of your current billing term. Any boxes you have already paid for will continue to ship. If your renewal date was March 15 and you cancel on March 10, you will still receive the box that corresponds to your March payment-you just will not be charged again on April 15.
You can track any in-transit boxes through your account using the tracking number provided. Cancellation does not stop boxes that are already in production or on their way to you.
Preventing double-charging after cancellation
The biggest risk after cancellation is continued billing. If you cancel fewer than 48 hours before your renewal date, Loot Crate may still process your next charge. If this happens, do not panic-you have options.
Warning: always keep a screenshot or email confirmation of your cancellation timestamp. If Loot Crate charges you after cancellation, you can use this proof to request a refund or chargeback.
If a charge appears on your statement after cancellation:
- Log into your Loot Crate account immediately and verify the cancellation was processed.
- If the cancellation shows as active, contact support at support@lootcrate.com with your cancellation confirmation and the unwanted charge details.
- If support does not refund you within 7 business days, contact your bank or payment provider.
- Ask them to dispute the charge as unauthorized or request a chargeback.
- Provide your bank with a copy of your cancellation confirmation as evidence.
Account deletion and data retention
Cancelling your subscription does not delete your account or your order history. Loot Crate retains your account data, payment method, and delivery address per its Terms of Service-even after cancellation. If you want your account fully deleted, you must request this separately from support.
Email support@lootcrate.com with the subject "Account Deletion Request" and include your email and full name. Support can delete your account, but this process typically takes 10 to 14 business days and is irreversible.
Common cancellation mistakes to avoid
Cancellation should be simple, but small mistakes can leave you paying for another month. We have seen this happen countless times, and you can avoid it entirely.
Mistake 1: cancelling too close to your renewal date
If you cancel within 48 hours of your renewal date, Loot Crate may not process the cancellation in time. Your payment will go through, and you will own another box whether you want it or not.
Pro tip: cancel at least 72 hours before renewal-this gives support a comfortable margin and reduces the risk of a processing delay.
Mistake 2: assuming the app cancellation is enough
If you subscribed via the App Store or Google Play, you must cancel through that app store-not through Loot Crate's website. Many subscribers cancel the Loot Crate app itself (uninstall it) but forget to cancel the app store subscription. Charges continue silently.
Always cancel the subscription in the app store settings, not the app. Uninstalling the app is irrelevant.
Mistake 3: not saving your cancellation confirmation
If you cancel via the website and do not take a screenshot or save the confirmation email, you have no proof you tried to cancel. If a charge appears on your next statement, you will struggle to convince your bank or Loot Crate support.
Screenshot everything. Forward the confirmation email to yourself with the subject line "LOOT CRATE CANCELLATION PROOF" so you can find it quickly if you need it.
Mistake 4: cancelling only the website account but keeping the app store subscription active
Some subscribers cancel their Loot Crate account on the website but forget they are still subscribed via the App Store or Google Play Store. The app store will continue to charge you, and you will receive boxes through your website account (or wonder why charges keep appearing).
If you subscribed through an app store, cancel there. If you subscribed on the website, cancel on the website. Do not mix cancellations.
Your cancellation checklist for loot crate
Use this checklist to make sure you cancel correctly and protect yourself from charges.
| Task | Deadline | Proof to save |
|---|---|---|
| Find your renewal date in your account | Today | Screenshot of your account showing the renewal date |
| Cancel at least 48-72 hours before renewal | 3 days before renewal | Screenshot or email confirmation with timestamp |
| Save the cancellation confirmation email | Immediately after cancellation | Email or screenshot file saved locally and to cloud storage |
| Check your account 5 days after renewal date | After the old renewal date passes | Screenshot showing no new charge or subscription active |
| Monitor your bank statement for 30 days | One month after renewal date | Bank statement or app screenshot if a charge appears |
| File a chargeback if charged after cancellation | Within 120 days of unauthorized charge | All correspondence, cancellation proof, and bank dispute reference number |
Should you pause instead of cancel
Before you cancel, ask whether pausing might work better for you. Some subscribers do not want to lose their account history or worry they might want to resubscribe later.
Pause vs. cancel: when to choose each
| Situation | Pause | Cancel |
|---|---|---|
| You want to take a break but might return later | Pause | Cancel |
| You are done with the service permanently | Pause | Cancel |
| You want to avoid early termination fees on a multi-month plan | Pause (sometimes fee-free) | Cancel (fees may apply) |
| You are frustrated and want a clean break | Pause | Cancel |
| You do not want to bother with reactivating later | Pause | Cancel |
Pro tip: if you are on a multi-month plan and want to exit without paying a termination fee, check whether Loot Crate offers a pause option. Some subscribers have successfully paused for 3 to 6 months interest-free, then cancelled without a fee. Always ask support first: "Can I pause my subscription without being charged an early termination fee?"
How stopee helps you stay in control of your subscriptions
Cancelling Loot Crate is straightforward once you know the steps, but keeping track of all your subscriptions is harder. Many Nigerians manage multiple recurring services-streaming apps, gym memberships, app store subscriptions-and losing track means money slips away invisibly.
Stopee has helped thousands of consumers cancel unwanted subscriptions and take back control of their spending. Our platform walks you through each cancellation method, sends you reminders before renewal dates, and gives you templates for cancellation emails so you never waste time crafting the perfect message.
At Stopee, we believe subscriptions should work for you, not against you. Whether you are cancelling Loot Crate today or planning to cancel another service next month, we are here to make the process simple, fast, and painless.
Contact information for loot crate cancellation
If you need to reach Loot Crate directly for cancellation or refund issues, use these contact details:
- Email: support@lootcrate.com (monitoring 24 hours; response time 2-5 business days)
- Website account portal: lootcrate.com (self-serve cancellation available)
- Mailing address (US headquarters, for formal complaints): Loot Crate, 160 Chubb Avenue, Lyndhurst, NJ 07071, USA
- For disputes under Nigerian law: File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at fccpc.gov.ng
Keep records of all cancellation attempts, confirmation emails, and any charges that appear after cancellation. This documentation is invaluable if you need to escalate a dispute or request a chargeback.
Cancelling Loot Crate takes minutes once you know the process. At Stopee, we make sure you never waste money on subscriptions that do not serve you. Visit Stopee today to explore guides for cancelling hundreds of other services, set renewal reminders, and take full control of your recurring payments. Your budget will thank you.