Manage Loot Crate

How to cancel Loot Crate in malaysia and stop unwanted charges

What is Loot Crate and why malaysians are signing up

Loot Crate is a monthly subscription box service built for pop culture fans across the globe, including Malaysia. The service delivers curated crates packed with licensed collectibles, apparel, and themed merchandise centred on gaming, movies, comics, anime, and fandom culture.

Each crate costs USD 29.99 (approximately RM 142) plus international shipping to Malaysia. Your subscription renews automatically every month unless you actively cancel it. The key thing to understand is this: Loot Crate operates on auto-renewal, meaning your card gets charged on your billing date each month until you stop it.

How the subscription model actually works

When you subscribe to Loot Crate, you are not paying for digital access or streaming rights. You are paying for a physical box of merchandise shipped to your Malaysian address. The contents change monthly based on themes chosen by Loot Crate, but the service itself is purely physical delivery.

Unlike Netflix or Spotify, there is no account access to retain after cancellation. Once you cancel, your subscription stops, no future crates ship to you, and no further charges appear on your statement. That simplicity is actually a strength when it comes to cancellation-you stop the box, you stop the cost.

Pricing, shipping, and what your statement will show

The base price is fixed at USD 29.99 per crate. However, Loot Crate does not publish a fixed Malaysia shipping rate on its website, which means your total monthly cost varies. Your bank may also apply exchange-rate adjustments when converting USD to RM, so your statement can differ slightly month to month.

This pricing uncertainty is a common frustration for Malaysian subscribers. Before you cancel, log into your account and check exactly what you have been charged each month. You may spot a pattern that helps you time your cancellation correctly.

Your consumer rights when cancelling Loot Crate

What malaysia's consumer protection act 1999 says about cancellations

Malaysia's Consumer Protection Act 1999 (CPA 1999) gives you important protections when buying goods by distance (online). Loot Crate operates internationally but ships to Malaysia, so the CPA 1999 applies to your subscription.

Under the CPA 1999, you have the right to cancel goods purchased at a distance within 14 days of receiving them, without penalty or giving a reason. However, this cooling-off period applies to the product itself (the crate), not to the subscription service. For subscription cancellation, your rights rest on the terms Loot Crate publishes and your ability to act before the auto-renewal charge hits.

Loot Crate's Terms of Service state that you can cancel at any time with no minimum commitment. The critical detail is timing: Loot Crate requires cancellation requests to arrive at least 48 hours before your next scheduled renewal date to prevent the next charge. If you miss that window, you may be charged again, and then you would need to request a refund.

How to escalate if Loot Crate does not process your cancellation

If you cancel and another charge still appears on your statement, or if Loot Crate does not respond to your cancellation request within a reasonable timeframe, you can escalate to Malaysia's Federal Trade Practices Division or lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

Keep all evidence: screenshots of your cancellation request, email confirmations, and bank statements showing unwanted charges. This documentation will support your case if you need to dispute the charge with your bank or file a formal consumer complaint. Stopee recommends always taking screenshots before you click cancel, so you have proof of your action.

Methods to cancel Loot Crate

Two official cancellation routes available to you

Loot Crate offers two ways to cancel your subscription. The first is through your online account dashboard, which is the fastest method. The second is by email to [email protected], which gives you a written record of your request. Many subscribers in Malaysia use both methods together to ensure the cancellation goes through.

We recommend using the account method first (it is instant) and following up with an email the same day. This dual approach protects you because it creates two separate proof trails. If one method fails, you have evidence of the other attempt.

Stopee has helped thousands of consumers cancel subscriptions by documenting every step, and that discipline is especially important with Loot Crate because the company's Malaysia support is email-only with no phone or live chat option.

Step-by-step cancellation guide

Cancelling through your Loot Crate account

This is the quickest route and requires just a few clicks. Follow these steps carefully, and remember to complete them at least 48 hours before your next billing date.

1. Go to lootcrate.com and log into your account using your email and password
   • If you have forgotten your password, click the "Forgot Password" link and reset it before proceeding
2. Navigate to your account dashboard or subscription area (usually labelled "My Subscription" or "Account Settings")
   • Look for a section showing your current subscription status and next renewal date
   • Write down or take a screenshot of your next renewal date before you proceed
3. Find and click the "Cancel Subscription" or "Manage Subscription" button
   • Do not close the page until you see a confirmation message
4. Read the cancellation confirmation screen and confirm your choice
   • Loot Crate may offer a discount or incentive to stay-ignore it if you want to leave
   • Click "Confirm Cancellation" or the equivalent button
5. Take a screenshot of the confirmation page showing your cancellation is complete
   • Save this screenshot with today's date in the filename
   • This is your proof if any further charges appear
6. Check your email for a cancellation confirmation from Loot Crate
   • This may take a few minutes to arrive
   • If no email arrives within 24 hours, send the email request described in the next section

Cancelling by email if the account method does not work

If you cannot access your account, or if you want a written record of your cancellation request, email Loot Crate directly. This method is also essential if the website cancellation does not go through.

1. Open your email client and create a new message to [email protected]
   • Use a subject line like "Cancellation Request: [Your Account Email]"
2. Write a clear, direct message requesting cancellation
   • Include your full name, account email address, and the email address on your order
   • State your next renewal date (which you noted from your account)
   • Use this template: "I request immediate cancellation of my Loot Crate subscription effective today. Please confirm that no further charges will be applied after [your next renewal date]. My account email is [your email]."
3. Send the email at least 48 hours before your next renewal date
   • Warning: Emails sent fewer than 48 hours before renewal may not arrive in time to prevent the next charge
   • Keep the time zone difference in mind-Loot Crate processes requests based on U.S. time
4. Wait for a confirmation reply from [email protected]
   • Check your spam folder in case the reply lands there
   • If you do not hear back within 48 hours, send a follow-up email with the subject "Follow-up: Cancellation Request"
5. Save the original email you sent and any reply from Loot Crate
   • Create a folder in your email called "Loot Crate Cancellation" and file everything there
6. Monitor your bank statement on your renewal date to confirm no charge appears
   • If a charge does appear after you cancelled, contact your bank immediately to dispute it

Timing and the 48-hour rule

The single biggest mistake Malaysian subscribers make is not timing their cancellation correctly. Loot Crate requires all cancellation requests to arrive at least 48 hours before your next scheduled renewal. If your renewal date is Thursday and you cancel on Wednesday morning, you are cutting it very close-the email may not process in time.

Pro tip: Set a phone reminder for 72 hours before your renewal date. That gives you a 24-hour safety buffer before the 48-hour deadline. If you are unsure when your renewal is, log in now and note the exact date. Mark it in your calendar with a reminder.

Refunds and what happens if you are charged after cancelling

Whether Loot Crate offers refunds for cancellations

Loot Crate's refund policy is strict. Once a crate ships to you, it is yours-refunds are generally not issued unless the crate is damaged or undelivered. However, if you cancel before your next renewal date and Loot Crate charges you anyway, you have a right to request a refund.

That refund request must go back to [email protected]. Email them with the subject "Refund Request" and include: your account email, the charge date, the amount charged, and proof of your cancellation request (your screenshot or the cancellation confirmation email). Stopee recommends giving them 5 business days to respond before escalating further.

Disputing the charge with your bank if Loot Crate does not refund

If Loot Crate does not refund you after a reasonable wait (10 business days), contact your bank and file a dispute claim. This process is called a chargeback or dispute.

Here is what to do:

1. Log into your online banking or contact your bank's customer service line
2. Locate the unwanted Loot Crate charge on your statement
3. Select "Dispute" or "Report Unauthorized Charge" (the exact wording varies by bank)
4. Provide your proof: screenshots, cancellation emails, and a statement explaining you cancelled before the charge
5. Your bank will investigate and typically credit your account within 30 days while they dispute with Loot Crate

Warning: Banks take chargeback disputes seriously. Loot Crate may close your account if you file a dispute, so only do this if the company refuses to refund you fairly.

Pricing summary and comparison

What Loot Crate actually costs malaysians

What happens after you cancel

Confirming your cancellation is final

It is natural to feel uncertain after hitting cancel-you have spent months paying for a service, and now you want to be absolutely sure it has stopped. Here is what you should expect to happen.

Within 24 hours of cancelling through your account, Loot Crate sends you a confirmation email. If you cancelled by email, a reply typically arrives within 48-72 business hours. Both confirmations will state your cancellation is effective immediately and no further crates will ship to you.

Your next renewal date should disappear from your account dashboard. When you log back in, your subscription section will either show "Cancelled" or be gone entirely. This is the green light that you are done.

Monitoring your bank statement

Watch your statement on and after your old renewal date. If no charge appears, your cancellation worked perfectly. If a charge does appear, you have grounds to dispute it with your bank and request a refund from Loot Crate.

Many subscribers set a phone reminder for the renewal date as a final check. That one-minute task can save you the hassle of spotting an unwanted charge weeks later.

Common cancellation mistakes and how to avoid them

The mistakes that trap malaysian subscribers

Cancelling a subscription should be straightforward, but several patterns trip people up repeatedly. Understanding these pitfalls means you can sidestep them entirely.

The most common error is missing the 48-hour deadline. Subscribers assume they have until midnight on their renewal date to cancel, but Loot Crate's rule is stricter: your cancellation request must arrive and process at least 48 hours before. An email sent on your renewal date does not qualify. If your renewal is on Thursday, you must cancel by Tuesday at the latest.

The second mistake is relying on the website cancellation alone without following up by email. The account method usually works, but technical glitches happen. A backup email creates a second paper trail. If Loot Crate later claims no cancellation was received, you have proof you tried.

The third mistake is not taking screenshots. You cancel, feel relieved, and move on. Then three weeks later, another charge appears. You have no proof you cancelled. Screenshots cost nothing and take 10 seconds. Do them every time.

The fourth mistake is not tracking your renewal date. Your crate ships on the same date every month-that is your calendar anchor. If you do not know when it is, log in right now and write it down. Mark it 48 hours early in your phone's calendar as your cancellation deadline.

Pro tip: Do not leave cancellation to the last minute. If your renewal is next Thursday, cancel this Monday. That gives you a 72-hour buffer in case something goes wrong.

Cancellation checklist for malaysian subscribers

Your step-by-step verification checklist

Use this checklist right now to make sure you are ready to cancel correctly.

Customer reviews and real-world cancellation experiences

What malaysian subscribers are saying

Loot Crate maintains a 4.5 out of 5 star rating from users, but much of the friction centres on cancellation rather than the product itself. Subscribers praise the quality and variety of merchandise, but frustration peaks when cancellations do not process cleanly.

Common complaint patterns include: charges appearing after requesting cancellation, slow email responses from support, and lack of a phone line for urgent issues. These are the exact reasons Stopee recommends using both cancellation methods (account plus email) simultaneously. The account method is instant; the email creates proof. Together, they virtually eliminate failed cancellations.

Positive reviews highlight that once a cancellation goes through, no further contact with the company is needed. Your subscription simply stops. That clarity is a strength of the service-no ongoing obligations, no hidden cancellation fees, and no minimum contract.

Should you keep or cancel your Loot Crate subscription

A quick decision framework

Before you cancel, pause and ask yourself if this decision is final or temporary.

If three or more items in the "cancel" column resonate with you, go ahead and proceed with the cancellation. If you are on the fence, pause your subscription instead-though Loot Crate does not offer pause as an option, so true cancellation is your only choice. You can always resubscribe later if you change your mind.

Contact information and escalation path

How to reach Loot Crate and escalate if needed

Loot Crate does not publish a Malaysia-specific address or phone number. All customer support flows through email.

Primary contact: [email protected] (response time: 48-72 business hours)

Account cancellation: Through lootcrate.com account dashboard (instant)

If you do not receive a response from Loot Crate within 10 business days of your cancellation request, or if a charge appears that the company refuses to refund, escalate to Malaysia's Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can lodge a formal consumer complaint at their portal or visit your nearest KPDNHEP office with your documentation.

For chargeback disputes with your bank, contact your bank's customer service line directly. Most Malaysian banks (Maybank, CIMB, Public Bank, etc.) have dedicated dispute teams that will investigate Loot Crate charges for you within 30 days.

Final summary

Cancelling Loot Crate is straightforward if you respect the 48-hour rule, use both cancellation methods, and document every step. The subscription has no minimum commitment and no cancellation fee-you simply stop the auto-renewal, and the charges stop with it.

The key to avoiding frustration is timing. Know your renewal date, set a reminder 72 hours early, cancel through your account immediately, and send a backup email the same day. Take screenshots. Monitor your statement. If anything goes wrong, your bank and Malaysian consumer protection authorities are on your side.

Stopee has helped thousands of consumers cancel unwanted subscriptions by following exactly this approach. The discipline of documentation-a simple screenshot, a saved email-transforms a frustrating situation into a clean, quick exit. Use these steps, stay calm, and you will be done cancelling within minutes.