Manage Loot Crate

How to cancel loot crate in new zealand: your complete step-by-step guide

What loot crate is and how it works

Loot Crate is a US-based subscription box service that ships themed pop-culture collectibles and merchandise to your door each month. You subscribe to a recurring plan and receive a new crate during each billing cycle, with boxes shipped internationally to New Zealand and charged in US dollars.

How your subscription is set up

When you join Loot Crate, you choose a recurring plan (monthly or multi-month commitments available). Your subscription can be managed directly through the Loot Crate website, or you may have purchased it as an in-app subscription via the Apple App Store or Google Play. The billing method and cancellation route differ depending on where you signed up, which is why understanding your subscription type matters before you cancel.

Why new zealand subscribers should act early

As a New Zealand customer paying in US dollars, you face currency conversion fees on top of the base subscription price. International shipping also adds to your total cost. If you are reconsidering your subscription, cancelling early protects you from unexpected charges and locks in your refund rights under New Zealand consumer law.

Why you might want to cancel loot crate

Common reasons for cancellation

You might cancel because the crate contents no longer match your interests, shipping costs to New Zealand have become unaffordable, or you simply want to reduce your monthly expenses. Stopee understands that subscription fatigue is real, and sometimes a service that worked for you six months ago no longer fits your life or budget.

Financial considerations for new zealand customers

Factor in the full cost: the base subscription (around NZD 50-60 after conversion), international shipping fees, and any currency conversion charges your bank adds. If you are on a multi-month plan, early termination fees apply (USD 30 for six-month plans, USD 60 for annual plans). Stopee recommends calculating your total remaining liability before cancelling, so you know exactly what you might owe.

Your consumer rights in new zealand

What the consumer guarantees act protects you for

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 give you specific rights as a New Zealand consumer. Goods or services supplied to you must be of acceptable quality, fit for purpose, and supplied without misleading or deceptive conduct. If Loot Crate delivers damaged items, fails to ship on time, or makes false claims about crate contents, you have a legal right to remedies including replacement, repair, or refund.

When loot crate's "no refund" policy does not apply

Loot Crate's standard terms may state that refunds are discretionary or non-existent for cancelled subscriptions. However, those terms cannot override your statutory guarantees. If you cancel mid-term because items arrived damaged, were misrepresented, or the service failed to meet acceptable quality standards, you can escalate to the Consumer Disputes Tribunal or contact the Commerce Commission if Loot Crate refuses to remedy the fault. Stopee advises keeping all shipping records and photographs of damaged goods as evidence.

How to cancel loot crate: step-by-step methods

Cancel a direct (website) subscription

If you signed up directly at lootcrate.com and pay Loot Crate via credit card, follow this process. You manage the subscription entirely through your account dashboard, which is the fastest and most transparent cancellation method.

1. Log in to your account at lootcrate.com using your email and password.
   • If you have forgotten your password, select "Forgot Password" on the login page and follow the reset email.
2. Navigate to your Account menu, then select Subscriptions or Billing (exact wording varies by account type).
   • You will see a list of all active and inactive subscriptions tied to that email address.
3. Find the crate subscription you wish to cancel and select the Cancel option.
   • Loot Crate will ask you to confirm the cancellation and may offer a discount to keep you as a subscriber. You can decline this offer.
4. Note the cancellation date and any remaining access period.
   • Warning: You must cancel at least 48 hours before your next renewal date to avoid being charged for the following billing cycle. Check your next renewal date before you cancel.
5. If the Cancel button does not appear or your account shows an error, contact Loot Crate support immediately via the website contact form or the support email listed in your account.
   • Pro tip: Save a screenshot or email confirmation showing your cancellation request, including the date and time. This protects you if a charge appears after cancellation.

Cancel an in-app (App store or google play) subscription

If you subscribed through your phone or tablet using the Apple App Store or Google Play, you cannot cancel through the Loot Crate website. Cancellation must happen in the app store platform where you purchased the subscription. Platform rules and billing timelines apply.

1. For Apple App Store subscriptions, open the Settings app on your iPhone or iPad.
   • Navigate to [Your Name] (at the top) > Subscriptions > find Loot Crate > select Manage Subscription > Cancel Subscription > confirm cancellation.
   • Apple will show your cancellation effective date, typically at the end of your current billing period.
2. For Google Play subscriptions, open the Google Play app on your Android device.
   • Select your Profile icon (top right) > Subscriptions > find Loot Crate > select Manage Subscription > Cancel Subscription > confirm.
   • Google Play will confirm your cancellation effective date immediately.
3. Do not rely on cancelling through the Loot Crate website if you used an app store; those two systems do not communicate, and your subscription will continue to renew via the app store.
   • Warning: A common mistake is cancelling in the wrong place. If you subscribed via Apple, you must cancel via Apple Settings, not the Loot Crate website. Stopee has helped thousands of consumers avoid double-charging by confirming the cancellation in the correct platform.
4. Take a screenshot of the cancellation confirmation from your app store, showing the cancellation date and confirmation message.

What happens after you cancel loot crate

Your access and remaining benefits

When you cancel a direct website subscription, you retain access to that subscription until the end of your current paid billing period. If Loot Crate has already charged you for the upcoming month, you will still receive that crate in the post, even though your subscription has been cancelled. You will simply not be charged again after the current term ends.

What you must do immediately after cancelling

After you cancel, take these steps to protect yourself. Save or screenshot your cancellation confirmation (including date, time, and confirmation number if provided). Make a note of your cancellation date in your calendar. Monitor your payment method for unexpected charges over the next two billing cycles, and contact your bank immediately if a charge appears after your cancellation date.

Account data and loot crate records

Loot Crate retains your account information, billing history, and contact details according to its Terms of Service and applicable data protection laws. Your cancelled subscription status will appear in your account, but you can reactivate your subscription later by logging in and selecting a new plan. New Zealand's Privacy Act 2020 gives you the right to request access to or deletion of your personal data; you can submit this request through Loot Crate's support contact form.

Refunds and early-termination fees: what you should expect

Loot crate's standard refund policy

Loot Crate generally does not offer automatic refunds for cancelled subscriptions, especially if you cancel mid-term. Cancellation does not prorate your current billing period, meaning you will not receive a partial refund if you cancel halfway through the month. You pay for the full month and keep access until that month ends, but you forfeit any unused portion of your subscription fee.

Early-termination fees for multi-month plans

If you committed to a multi-month subscription (six months or annual), Loot Crate charges an early-termination fee when you cancel before the full commitment ends. The fee is USD 30 for six-month plans and USD 60 for annual plans. These fees apply regardless of reason, though you can dispute them with your bank or card provider if you believe Loot Crate has breached consumer protection law.

Exceptions: damaged goods and missing items

If your crate arrives damaged or with missing items, Loot Crate prioritises replacement over refund. You must report the damage or missing item within 30 days of the shipment date. If replacement stock is unavailable, Loot Crate may issue a refund for the missing item (excluding shipping costs). All refund decisions rest with customer support and are subject to the Terms of Service. When disputing a damaged or missing item, provide high-quality photographs and your order number to speed up the process.

Loot crate pricing and plan options

Current plans and costs for new zealand

Loot Crate prices are set in US dollars and converted to NZD by your payment provider or bank. Actual New Zealand cost varies with exchange rates and any card processing fees your bank charges. Below is the standard monthly plan; multi-month discounts may be available during promotional periods.

Hidden costs for new zealand customers

Your final bill includes the base subscription, international shipping (typically USD 10-15 per crate, billed per shipment), and any currency conversion fees or card processing charges added by your bank. The total can reach NZD 65-75 per month when all fees are included. Stopee recommends checking your first statement carefully to understand the full breakdown before your second billing cycle.

Common cancellation mistakes to avoid

We understand that cancellation processes are frustrating

Subscription companies deliberately make cancellation harder than signup, burying the cancel button or creating confusing account dashboards. Stopee exists to help you navigate these traps with confidence and clarity.

Mistake 1: cancelling in the wrong place

If you subscribed via an app store, cancelling through the Loot Crate website will not stop your app store charges. The website and app store billing systems are separate. You must cancel in the platform where you subscribed. Check your confirmation email from signup to confirm whether you signed up on the website, through Apple, or through Google Play.

Mistake 2: missing the renewal deadline

Loot Crate requires cancellation at least 48 hours before your next renewal. If you cancel on the 15th and your renewal date is the 16th, your cancellation may not process in time, and you will be charged for another crate. Always check your next renewal date before cancelling. You can find this in your Subscriptions or Billing section of your account.

Mistake 3: assuming "no refund" means you have no rights

Loot Crate's terms state that refunds are discretionary and non-standard for cancellations. However, this does not mean Loot Crate can ignore New Zealand consumer law. If the crate never arrives, arrives damaged, or is misrepresented, you have a statutory right to remedy. Do not accept a "no refund" response without escalating to support or the Commerce Commission if appropriate.

Mistake 4: not documenting your cancellation

After you cancel, save screenshots of your cancellation confirmation, including the date, time, and confirmation number. If a charge appears after cancellation, you will need proof of your cancellation request to dispute it with your bank or card provider. Stopee recommends taking screenshots immediately, before you close your browser or the app.

Mistake 5: cancelling without checking early-termination fees

If you joined a six-month or annual plan, you face a USD 30 or USD 60 fee to cancel early. Some customers discover this fee only at the point of cancellation. Before you cancel, log in to your account and check what plan you are on. If it is a multi-month commitment, you can choose to wait out the remaining term, cancel and pay the fee, or contact support to ask if they will waive the fee (a rare but possible outcome).

How to request a refund or dispute a charge

Escalation path if loot crate refuses to help

If Loot Crate customer support refuses to refund a damaged crate, missing item, or wrongful charge, you have rights under New Zealand law. First, send a formal written request to Loot Crate (via email) detailing your issue, the crate date, and the remedy you seek (refund or replacement). Request a response within 10 business days. If they do not respond or refuse, you can escalate to the Consumer Disputes Tribunal (if the claim is under NZD 15,000) or contact the Commerce Commission for guidance on misleading conduct.

Disputing with your bank

If Loot Crate charges you after cancellation or bills you without authorisation, contact your bank or card issuer immediately. Provide your cancellation confirmation and the unwanted charge. Your bank can initiate a chargeback (dispute) on your behalf within specific timeframes. This process is free for you and often succeeds when Loot Crate cannot prove you authorised the charge.

Loot crate contact information and mailing address

How to reach loot crate support

Loot Crate customer support operates primarily via web form and email. You can reach them through the contact form on lootcrate.com or by emailing the support address listed in your account dashboard. Response times vary; expect 5-10 business days for a reply during standard periods.

Physical mailing address

Loot Crate operates from a US-based headquarters and does not maintain a New Zealand office. The official physical mailing address for correspondence is:

Loot Crate
1212 Broadway
Oakland, CA 94612
United States

For cancellation disputes or formal complaints, you can send a registered letter to this address, but Stopee recommends using email or the website contact form first, as postal communication from New Zealand is slow and expensive. Keep copies of any letters you send.

Should you cancel or keep your loot crate subscription?

Quick comparison: keep or cancel

Summary and next steps

You have the power to cancel

Cancelling Loot Crate is straightforward if you know the right steps and avoid common traps. Remember that your subscription type (website vs. app store) determines where you cancel. Always cancel at least 48 hours before renewal to avoid unexpected charges. Document everything: your cancellation confirmation, screenshots of your account, and dates. If Loot Crate overcharges you or refuses a legitimate refund claim, New Zealand consumer law gives you escalation paths including the Commerce Commission and Consumer Disputes Tribunal.

Stopee has helped thousands of consumers navigate subscription cancellations with confidence, clarity, and proof. Whether you are cancelling a single crate subscription or disputing a charge, you deserve transparent information and consumer protection. Visit Stopee (stopee.com) for guides on cancelling dozens of other subscriptions and services, detailed steps tailored to your country, and real consumer rights you can actually use. Your money is yours to control, and Stopee is here to make sure you keep it.