Manage Nimbus

How to cancel nimbus and protect your rights in new zealand

What is nimbus and why you might want to cancel

Nimbus is a suite of cloud-based productivity tools developed by Nimbus Software Ltd, a company operating in New Zealand. The platform offers note-taking, screenshot capture, cloud storage, and identity management through services like Nimbus Web and Nimbus Key® ID.

You can access Nimbus through your web browser, desktop applications, or mobile apps on iOS and Android. However, the way you subscribed matters significantly when you decide to cancel. If you bought your subscription directly through Nimbus Web, you'll cancel one way. If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform instead.

Whether you're cancelling due to unused features, budget constraints, or simply wanting to explore alternatives, Stopee is here to guide you through the process step by step. Cancelling Nimbus doesn't have to be confusing, and you have consumer rights protecting you in New Zealand.

Understanding nimbus plans and pricing

Nimbus offers multiple subscription tiers designed to fit different productivity needs. The free tier provides basic functionality, while paid plans unlock advanced features like optical character recognition (OCR), increased storage, and priority support.

Pricing varies depending on whether you subscribe via the web or through an app store. Below is the pricing structure commonly published for Nimbus subscriptions:

New Zealand pricing in NZD is often adjusted by the App Store or through regional pricing variations. Check your App Store or Nimbus Web account to see the exact amount you're being charged.

Should you cancel nimbus

Cancelling Nimbus makes sense if you've stopped using the service regularly, found a better alternative, or want to reduce your subscription costs. However, before you cancel, consider whether you need to export or download your notes, screenshots, and important data first.

If you're on a monthly plan and cancelling due to a service issue or misrepresentation, your consumer rights under New Zealand law may entitle you to a refund or credit. Stopee recommends reviewing the "Your consumer rights and refund policy" section below before you proceed with cancellation.

Your consumer rights and refund policy

In New Zealand, you have statutory protections under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws protect you even if Nimbus's standard terms say subscriptions are non-refundable.

Consumer guarantees act protections

Nimbus must provide services that are fit for purpose, of acceptable quality, and delivered with reasonable care and skill. If the service fails to meet these standards, you have the right to request a refund, credit, or replacement service.

You can claim under the Consumer Guarantees Act if:

• Nimbus is faulty or doesn't work as advertised
• The service is materially different from what was promised
• Access or features are unreasonably restricted after purchase
• The platform experiences repeated outages or technical failures

The key point: Nimbus cannot simply refuse a refund by hiding behind a "non-refundable" clause if the service is genuinely defective or misleadingly marketed. Consumer law overrides that restriction.

Nimbus's stated refund position

Nimbus Web and Nimbus Key® ID both publish non-refundable terms for subscription fees. They state that paid subscription charges are final and non-transferable except where required by law.

For in-app purchases through Apple App Store or Google Play, Nimbus cannot process refunds directly. You must request refunds from the store itself, which has its own refund window (typically 14-15 days from purchase).

Pro tip: If you purchased through an app store and believe you deserve a refund, contact the store first. Apple and Google are often more flexible with refunds than publishers are.

When you may be entitled to a refund

Stopee recommends contacting Nimbus directly if any of these apply:

• The service is buggy or frequently unavailable
• A promised feature is missing or disabled
• You were charged twice or without authorisation
• Marketing material misrepresented what you'd receive
• You cancelled within 14 days of purchase and the service isn't as described

Keep records of any support tickets, screenshots of issues, and dates when problems occurred. This evidence strengthens your case if you need to escalate to the Commerce Commission or your payment provider.

How to cancel nimbus on each platform

Your cancellation method depends entirely on where you subscribed. Nimbus operates three distinct subscription paths, and each requires you to cancel in a specific location.

Cancel your nimbus web subscription

If you subscribed directly through Nimbus's website (nimbus.com or the Nimbus Web app), follow these steps to cancel:

1. Open your web browser and go to the Nimbus Web login page
2. Sign in with your email address and password
   • If you've forgotten your password, use the "Forgot password" link to reset it
3. Once logged in, click on your account icon or profile menu (usually in the top-right corner)
4. Navigate to Account Settings or Billing
   • Look for tabs or menu items labeled "Subscriptions," "Billing," or "Payment methods"
5. Find your active subscription and click on it
   • Your billing plan (monthly or annual) will be displayed with the next renewal date
6. Select "Cancel subscription" or a similar option
7. Confirm the cancellation when prompted
   • Nimbus may offer a discount to encourage you to stay; decline if you're certain you want to cancel
8. You'll receive a confirmation message; take a screenshot for your records
9. Check your email for a cancellation confirmation from Nimbus

Warning: Cancelling your Nimbus Web subscription does not automatically delete your account or data. Your access continues until the end of your current paid billing period. After that date, you can still log in but won't have access to premium features.

Cancel an in-app subscription through apple app store

If you subscribed to Nimbus through your iPhone, iPad, or Mac using the App Store, you must cancel through Apple itself. Nimbus cannot process this cancellation on your behalf.

1. Open the App Store app on your Apple device
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "Nimbus" in your active subscriptions list
   • If you don't see it, check under "Expired subscriptions" to confirm it's active
5. Tap on Nimbus to open the subscription details
6. Tap "Cancel subscription"
   • Apple will explain what you lose when the subscription ends
7. Confirm the cancellation by following the on-screen prompts
8. You'll receive an email from Apple confirming the cancellation

Pro tip: Apple's refund window is typically 14-15 days from the date of purchase. If you cancelled within that window and want to request a refund, contact Apple Support directly through the App Store or your Apple ID account settings.

Cancel an in-app subscription through google play

If you subscribed to Nimbus on an Android device via Google Play, cancel through Google Play. Nimbus cannot refund in-app purchases on your behalf.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top-right corner
3. Select "Payments and subscriptions" or "Manage subscriptions"
4. Tap "Subscriptions"
5. Find "Nimbus" in your subscriptions
6. Tap on it to view details
7. Select "Cancel subscription"
8. Choose a reason for cancellation (optional but helpful for Google's feedback)
9. Tap "Cancel subscription" to confirm
10. Google will send a confirmation email

Pro tip: Google Play offers a 48-hour refund window for most subscriptions. If you cancel within that window, request a refund before the window closes. After 48 hours, refunds are at Google's discretion.

Cancel nimbus key® ID

Nimbus Key® ID is a separate password management and digital identity service. If you're subscribed to this premium tier, cancel it here:

1. Visit the Nimbus Key® ID website and sign in with your account credentials
2. Navigate to Account Settings
3. Look for "Subscription," "Billing," or "Services"
4. Select your active Nimbus Key® ID subscription
5. Click "Cancel" or "Manage subscription"
6. Confirm your cancellation request

Alternatively, contact Nimbus support directly if you're unable to find these options. You'll find contact information in the "Contact Nimbus Software Ltd" section at the end of this guide.

What happens after you cancel

Cancelling Nimbus is straightforward, but it's important to understand what changes and when you lose access to paid features.

Your access after cancellation

For web-based Nimbus subscriptions, you retain full access to all premium features until the end of your current billing cycle. If you were charged monthly on the 15th and cancelled on the 1st, you can use Nimbus Pro features until the 14th of the next month.

For in-app subscriptions, the same principle applies. Apple and Google manage the end date, not Nimbus. Access typically continues through the last day of your paid period.

Once the billing cycle ends, Nimbus automatically downgrades you to the free tier. You'll lose access to OCR, advanced search, multiple workspaces, and priority support, but your basic notes and screenshots remain in your account.

Stopping automatic renewal

Cancelling stops all future automatic renewals immediately. Nimbus will not charge you again once your current paid period expires.

Log into your account a few days after cancellation to verify the cancellation was recorded. Check that your subscription status shows "Cancelled" or "Expires on [date]" rather than "Active" or "Auto-renews."

If you notice Nimbus charged you after cancellation, contact your payment provider or bank immediately. You have the right to dispute the charge as unauthorized if you cancelled properly.

Exporting your data before access ends

Cancelling does not automatically delete your account or data. However, once your paid access expires, you won't be able to use premium export features. Export your important notes, screenshots, and records before your subscription ends.

Nimbus allows you to download your data in most formats. Check your Account Settings for "Export," "Download data," or "Data portability" options. Many users export to PDF or take screenshots of important notes as a backup.

Pro tip: Export your data at least 7 days before your final access date. This gives you a safety margin if you encounter technical issues during the export process.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small oversights can leave you paying when you thought you'd cancelled. Stopee has identified the most common pitfalls so you don't fall into them.

Mistake 1: not confirming your cancellation

Many people click "Cancel" and assume it's done, but never verify the cancellation was processed. Days or weeks later, they're charged again.

Always screenshot your cancellation confirmation and check your email for a confirmation message from Nimbus or the relevant app store. If you don't receive an email within 24 hours, log back in and confirm the status still shows "Cancelled."

Mistake 2: confusing web and in-app subscriptions

If you have both a Nimbus Web subscription and a separate App Store subscription, cancelling one does not cancel the other. You must cancel each independently.

Check your Apple Account, Google Play account, and Nimbus Web account separately. Stopee recommends opening all three in different browser tabs to compare your active subscriptions side by side.

Mistake 3: missing the in-app refund window

Apple and Google allow refunds within 14-15 days of purchase. If you wait longer, requesting a refund becomes much harder.

If you purchased in-app and want a refund, contact Apple or Google within 14 days. Don't wait until after your first renewal or you'll likely be denied.

Mistake 4: assuming the free tier disappears

After cancellation, you don't lose your account or the ability to use Nimbus entirely. You simply drop to the free tier with limited uploads and no premium features.

Your notes and data stay in your account unless you manually delete them. You can reactivate a paid subscription at any time if you change your mind.

Mistake 5: not checking for hidden renewals

Nimbus may have charged your payment method before you cancelled if your billing date and cancellation date were close together. Check your bank or credit card statement for charges after you cancel.

If you're charged after cancellation, contact Nimbus Support or your payment provider immediately. Consumer law protects you from unauthorized charges.

Refunds and what you should expect

Nimbus publishes a non-refundable policy, but New Zealand consumer law offers stronger protections in specific situations. Understanding your actual refund rights prevents you from accepting a "no" when you're actually entitled to one.

The non-refundable policy explained

Nimbus states that subscription fees are non-refundable and non-transferable. This applies to both Nimbus Web and Nimbus Key® ID subscriptions. In-app purchases can only be refunded by the store (Apple or Google), not by Nimbus directly.

However, this clause does not override your statutory rights under the Consumer Guarantees Act. If the service is faulty, Nimbus must still offer a remedy.

When to request a refund

Request a refund from Nimbus if:

• The service is unavailable or non-functional for extended periods
• You subscribed based on marketing that misrepresented features
• A promised feature was disabled or removed without notice
• You were charged twice or without authorization
• The service is materially different from what you purchased

Include specific dates, screenshots of errors, and details about the problem. Explain which consumer guarantee has been breached and what remedy you're requesting (refund, credit, or service restoration).

In-app refund requests through the stores

For subscriptions purchased through Apple App Store or Google Play, request refunds directly from the store within the refund window. Nimbus cannot override store refund decisions.

Apple's refund window is typically 14-15 days. Google Play's is 48 hours for most subscriptions. After these windows, refunds are discretionary and often denied, though you can still try.

Pro tip: When requesting an in-app refund, be specific about why. Stores are more likely to approve refunds for service failures or misleading descriptions than for "I changed my mind."

Comparing nimbus with alternatives

Cancelling Nimbus opens the door to other productivity platforms. Here's how Nimbus stacks up against common alternatives:

Choose based on your workflow. Stopee recommends testing a free trial of alternatives before cancelling Nimbus so you know what you're switching to.

Your cancellation checklist

Before you click "Cancel," run through this checklist to ensure you're prepared and protected:

• Screenshot your current subscription status (plan name, price, renewal date)
• Export or download all important notes, screenshots, and data from Nimbus
• Check if you have both a web subscription and an in-app subscription (cancel both if applicable)
• Verify you're within the in-app refund window (14-15 days from purchase) if seeking a refund
• Collect evidence of any service failures or misleading marketing if you're claiming a refund
• Cancel your subscription using the correct method (web, App Store, or Google Play)
• Screenshot the cancellation confirmation
• Wait 24 hours and check your email for a confirmation message
• Log back into your Nimbus account and verify the subscription status shows "Cancelled"
• Monitor your bank or credit card statement for unexpected charges over the next 30 days

Stopee recommends keeping all screenshots and confirmation emails for at least 6 months. If a dispute arises, this documentation proves you cancelled properly.

Contact nimbus software ltd

If you encounter problems cancelling or have questions about your subscription, contact Nimbus Software Ltd directly:

Nimbus Software Ltd
office and postal address in New Zealand available on the official Nimbus Software Ltd contact page.
Website: nimbus.com
Support: Check the Help or Support section within your Nimbus account for live chat, email, or ticketing options.

If Nimbus refuses a refund you believe you're entitled to, escalate the complaint to the Commerce Commission (comcom.govt.nz) or contact your local Citizens Advice Bureau. New Zealand consumer law is on your side when services are faulty or misrepresented, regardless of what a company's terms say.

Final thoughts on cancelling nimbus

Cancelling a subscription should be simple, and now you have a clear roadmap for every platform Nimbus operates on. Whether you're cancelling a web subscription, an App Store purchase, or Nimbus Key® ID, you know exactly which steps to follow and what to watch out for.

Remember: you have consumer rights in New Zealand. A "non-refundable" policy doesn't override the Consumer Guarantees Act. If Nimbus fails to deliver the service you paid for, you're entitled to remedy.

Stopee has helped thousands of consumers cancel subscriptions, dispute charges, and recover refunds by understanding their rights and following a clear process. Your cancellation is backed by the same law, and Stopee is here to make sure you get it right. Document everything, cancel with confidence, and don't hesitate to escalate if you encounter resistance from Nimbus or the payment provider.