Manage Seeking

How to cancel seeking and reclaim your subscription in new zealand

Understanding seeking and why you might want to cancel

Seeking is an online dating and arrangement platform that connects consenting adults for relationships and companionship. The service operates through both web and mobile applications, with free basic accounts and paid premium memberships that unlock additional features like unlimited messaging, profile boosting, and priority visibility.

Whether you've found what you were looking for, changed your mind about the service, or simply want to stop the recurring charges, cancelling Seeking is a straightforward process once you know where to look. At Stopee, we help New Zealand consumers take control of their subscriptions and avoid unnecessary ongoing costs.

Common reasons to cancel

You might decide to cancel if you've met someone and no longer need the platform, if the cost doesn't justify the results you're getting, or if you want to take a break from online dating altogether. Some users cancel because they prefer a different dating app, or because they weren't aware their free trial was converting to a paid subscription.

What you should know before you start

Seeking operates internationally but does not provide a New Zealand-specific postal address for cancellations. Only US, Hong Kong, and Cyprus contact addresses are publicly listed. This means your best cancellation routes are through the app store you used (Apple App Store or Google Play) or directly via the Seeking website. Keep this in mind as you work through the steps below.

How to cancel seeking via the apple app store (iOS)

If you subscribed to Seeking through your iPhone or iPad using Apple's payment system, you must cancel the subscription through the App Store settings, not through Seeking itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (it shows your name and profile photo).
3. Tap Subscriptions.
4. Find and tap Seeking in your active subscriptions list.
5. Tap Cancel Subscription.
6. Confirm your cancellation when prompted.

Pro tip: After cancelling, stay on the confirmation screen long enough to see Apple's final message. Take a screenshot for your records. You'll retain access to your paid features until the current billing period ends, even though the subscription won't renew.

What to do if you can't find seeking in your subscriptions

If Seeking doesn't appear in your subscriptions list, it's likely you never purchased a paid subscription through Apple. You may have a free account, or you may have subscribed through a different payment method (a web purchase or Google Play, if you've switched devices). Check the Seeking website directly or contact Apple Support if you believe you were charged but can't locate the subscription.

How to cancel seeking via google play (Android)

Android users who purchased their Seeking subscription through Google Play must cancel via the Google Play Store app or website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap Subscriptions.
4. Select Seeking from your active subscriptions.
5. Tap Cancel subscription.
6. Follow the prompts to confirm your cancellation and (optionally) provide feedback about why you're cancelling.

Pro tip: Google often asks for cancellation feedback. You don't have to provide a reason, but doing so helps the platform improve. Your paid features remain active until the end of your current billing cycle.

Cancelling via the google play website

If you prefer not to use the app, you can cancel on a computer by visiting play.google.com, signing in, navigating to your subscriptions, and selecting Seeking to cancel. The steps are identical to the mobile app method.

How to cancel seeking via the website

If you subscribed directly through Seeking.com (rather than through an app store), or if you want to fully delete your account rather than just cancel your subscription, you'll need to log in to the website.

1. Visit Seeking.com and log into your account with your email and password.
2. Navigate to Settings (usually found in your account menu or profile dropdown).
3. Scroll down to find options for account management.
4. Choose between Deactivate Account (temporary pause) or Delete Account (permanent removal).
5. If cancelling your subscription (rather than deleting), look for a Subscription or Billing section and select the option to cancel renewal.
6. Follow all prompts, which typically ask you to confirm a reason for cancellation and re-enter your password for security.

Warning: You cannot permanently delete your Seeking account through the mobile app. You must use the website to request full account deletion. Deactivation is reversible, but deletion is permanent and will remove your profile data after a confirmation period.

The difference between deactivation and deletion

Deactivating your account is temporary and keeps your profile data safe if you want to return later. Your profile becomes hidden from other users, but your messages and settings remain stored. Deletion is permanent and removes your personal information, messages, and profile data from Seeking's servers (subject to their data retention policies). Choose deactivation if you think you might return, and deletion if you want a complete break.

What happens immediately after you cancel

Cancelling a subscription can feel uncertain, so here's what to expect. Your paid features typically remain active until the end of your current billing period. If your subscription renews on the 15th of each month and you cancel on the 5th, you'll keep access to premium messaging and profile features until the 15th. After that date, your account reverts to free-tier access.

You should receive a confirmation email from Seeking or from your payment provider (Apple, Google, or your bank) within 24 hours. Save this confirmation email for your records. If you don't receive one within two days, log into your account or check your app store settings to verify the cancellation was processed.

Avoiding automatic renewal after cancellation

The most common mistake is assuming cancellation is instant. It's not. You need to confirm that your subscription shows as "Cancelled" or "Not Renewing" in your app store settings or Seeking account. Check your billing section one more time 24 hours after cancelling. If it still shows as active, contact the relevant app store or Seeking support immediately.

Pro tip: Set a calendar reminder for two days before your billing date. Log in and verify your subscription status. This catches any cancellation failures before you're charged again.

Refund policy and your rights in new zealand

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which cover misrepresentation and services not delivered as promised. However, Seeking's public documentation does not explicitly offer a 14-day cooling-off period for subscription cancellations.

When you might qualify for a refund

Refunds from Seeking are rare, and many users report difficulty obtaining them. However, you may have grounds to request a refund if:

• You were charged without authorising a subscription renewal.
• The service was materially misrepresented (for example, features promised but not delivered).
• You cancelled within a short window of purchasing (check with Apple or Google first-they sometimes offer refunds within 48 hours of purchase).

Refunds through apple and google

If you subscribed through Apple or Google, those platforms handle refund requests separately from Seeking. Apple offers refunds within 48 hours of purchase through the App Store. Google Play offers a 48-hour window as well, though they evaluate refund requests on a case-by-case basis. Contact them directly with your order number and reason for the refund request.

Pro tip: Request your refund from the app store, not from Seeking. App stores are more responsive to refund requests and have consumer protection frameworks in place.

Escalating a refund dispute

If Seeking or the app store refuses your refund and you believe you have a valid claim under New Zealand consumer law, you can escalate to the Commerce Commission or seek advice from a consumer advocacy service. At Stopee, we can guide you on whether your situation qualifies for consumer protection remedies, and we help you understand your options if a company isn't cooperating.

Seeking pricing in new zealand

Seeking displays pricing in USD, and no New Zealand-specific pricing in NZD has been published. When you pay through your Apple or Google account, the price converts to NZD based on the current exchange rate, which means your actual cost varies. Below is a summary of the standard USD pricing:

At current exchange rates (approximately NZD 1.65 per USD 1), the monthly Premium plan costs around NZD 180-190. Always check your app store for the exact NZD conversion before confirming a purchase.

Common mistakes when cancelling seeking

Cancelling a subscription feels simple until it isn't. We've heard from hundreds of New Zealand users who thought they'd cancelled but were charged again weeks later. Here's how to avoid the same traps.

Mistake 1: cancelling in the app instead of the app store

Many dating apps let you manage your account in the mobile app, but Seeking requires you to cancel through Apple App Store or Google Play if you subscribed there. Deactivating your profile does not cancel your subscription. Cancelling your subscription does not deactivate your profile. These are two separate actions. If you want to both cancel your subscription AND hide your profile, you need to do both.

Mistake 2: not checking the confirmation

After you tap "Cancel Subscription," the app or website should show a confirmation message and send you an email. If you don't see a confirmation screen, assume the cancellation didn't process. Try again immediately. If you see an error message, take a screenshot and contact support with the exact error text.

Mistake 3: assuming deactivation means cancellation

Deactivating your account on Seeking hides your profile from others but does NOT stop your subscription from renewing. You must cancel the subscription separately through your app store or the website's billing section. After deactivating, log out, then check your app store settings to confirm the subscription is cancelled.

Mistake 4: forgetting to cancel before travelling

Subscription charges often go unnoticed when you're busy or away. If you're taking a break from dating or travelling abroad, cancel before you leave. This prevents unwanted charges and gives you time to resolve any issues before they compound.

Comparing seeking with your new zealand consumer rights

New Zealand's consumer protection framework is strong, but it applies differently to digital services. Understanding your rights helps you advocate for yourself if Seeking doesn't cooperate.

Your cancellation checklist

Use this checklist to ensure your Seeking cancellation is complete and you won't be charged again:

• [ ] I have logged into my account and confirmed my subscription status.
• [ ] I have cancelled via the correct platform (App Store, Google Play, or Seeking website).
• [ ] I received a confirmation email or in-app message within 24 hours.
• [ ] I have checked my app store settings and verified the subscription shows as "Cancelled" or "Not Renewing."
• [ ] I know my current billing date and understand when my paid features will stop.
• [ ] I have set a reminder to check my billing one week before my next would-be renewal date.
• [ ] I have saved my cancellation confirmation email for dispute resolution purposes.
• [ ] If I want to fully delete my account, I have done so via the Seeking website (not the app).

Contact and escalation details for seeking

Seeking does not provide a New Zealand postal address for consumer inquiries. The company lists the following contact addresses:

• United States: PO Box 2636, McLean, Virginia 22102, USA
• Hong Kong: Suite 2000, 28F, One Pacific Place, 88 Queensway, Admiralty, Hong Kong
• Cyprus: Address listed in company registration (check Seeking's "Contact Us" page for current details)

If Seeking does not respond to your cancellation or refund request within 14 days, or if you believe you're entitled to a refund under New Zealand consumer law, contact the Commerce Commission (www.comcom.govt.nz) or the Privacy Commissioner if your data has been mishandled.

Stopee is here to empower you through this process. Our team helps New Zealand consumers navigate cancellations, refund disputes, and subscription management. If Seeking refuses to cooperate, Stopee can advise you on your next steps and help you understand whether you have grounds for a complaint. Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and take control of their spending. Visit Stopee.com today to explore your options and connect with advocates who understand your rights.