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Cancel Taimi: The Right Way
How to cancel taimi and claim your consumer rights in new zealand
Why you might cancel taimi
Taimi is a social and dating app built for LGBTQ+ communities, combining free and paid subscription tiers with premium features like enhanced profile visibility and paid event access (called "Date Certificates").
You may decide to cancel for many reasons: the service no longer suits your needs, you've found someone, budget constraints, or simply wanting to step back from dating apps.
Whatever your reason, Stopee is here to walk you through the cancellation process with clarity and confidence.
Understanding your subscription
Taimi subscriptions come in three flavours: Bronze, Silver, and Gold plans.
You can buy directly through Taimi's website, via Google Play (Android), or the Apple App Store (iOS).
The platform where you bought your subscription is critical because it determines how you cancel and who processes any refund request.
What you need to know before cancelling
Taimi charges are generally final and nonrefundable, except where New Zealand consumer law or their Terms require otherwise.
However, you have statutory protections under the Consumer Guarantees Act 1993 (CGA), and Stopee recommends understanding those rights before you proceed.
Your consumer rights under new zealand law
New Zealand consumer law gives you real protections when purchasing digital services like Taimi subscriptions.
The consumer guarantees act 1993
Under the CGA, services must be of acceptable quality, fit for purpose, and delivered within a reasonable time.
If Taimi fails to meet these guarantees, you may be entitled to a refund, repair, or replacement, even if Taimi's terms say otherwise.
This means if the service is not working, has serious bugs, or is not fit for the purpose advertised, you have grounds to dispute their "nonrefundable" claim.
Right of withdrawal for digital services
If you are located in the EU/EEA or UK, you have a 14-calendar-day right of withdrawal from subscription activation for a full refund.
As a New Zealand consumer, you do not have the same statutory 14-day cooling-off period, but you may still claim under the CGA if the service fails to meet quality guarantees.
How stopee helps you use these rights
Stopee empowers consumers to know their legal standing before disputing charges or requesting refunds.
If Taimi refuses a legitimate refund claim, you can escalate to the Commerce Commission or seek assistance from a consumer dispute resolution service.
How to cancel taimi on iOS (Apple app store)
Cancelling an iOS subscription through Apple means Apple controls both the cancellation and any refund decision.
Step-by-step cancellation on iPhone or iPad
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap Subscriptions (or look under your Apple ID account settings).
- Find Taimi in your list of active subscriptions.
- Tap on it to open the subscription details.
- Tap Cancel Subscription or Cancel.
- You may be asked to confirm your cancellation or given a final offer to save your subscription at a discounted rate.
- Choose Cancel again to confirm.
- Confirm your cancellation in the dialogue that follows.
- Once complete, you will see a confirmation message.
- Your subscription will remain active until the end of your current billing cycle, then it will not renew.
Important notes for app store cancellations
Warning: Deleting the Taimi app from your device does not cancel your subscription. You must follow the steps above or your payment method will continue to be charged.
Pro tip: Stopee recommends cancelling at least 48 hours before your renewal date to avoid a fresh charge. Check your current billing date in the Subscriptions menu before you cancel.
Apple processes all refunds for App Store purchases, not Taimi. If you believe you deserve a refund, contact Apple Support directly with your reason.
How to cancel taimi on android (Google play)
Google Play gives you direct control over your subscription, and the process is straightforward from your phone or a web browser.
Cancelling via the google play store app on android
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions or Payments and subscriptions.
- Choose Subscriptions (the exact wording varies by device and Google Play version).
- Find and tap Taimi in your list of subscriptions.
- The subscription details page will open.
- Tap Cancel subscription.
- You may see a loyalty offer or discount prompt.
- Tap Cancel subscription again to confirm.
- Follow any final confirmation prompts.
- Your subscription ends at the end of your current billing period.
Cancelling taimi via google play on the web
- Visit Google Play on your web browser.
- Log in with your Google account.
- Click your profile icon and select Manage your Google Play account.
- Go to the Subscriptions or Payments tab (depending on your account region).
- Click on Taimi.
- Click Cancel subscription.
- Confirm your cancellation.
- Your subscription will end at the next billing date.
Pro tip: Google Play refunds are handled by Google, not Taimi. If you cancel within 48 hours of purchase and have not redeemed any Date Certificates (in-app purchases), you may be eligible for a refund. Request this directly through Google Play's refund form.
How to cancel taimi on the web
Cancelling directly through Taimi's website gives you the fastest route if you manage your account on a desktop or laptop.
Web cancellation steps
- Log in to your Taimi account at the Taimi website.
- Use your email and password.
- Navigate to your account settings or profile menu.
- Look for Profile, Account Settings, or Subscription.
- Find the Subscription section.
- You will see your current plan and renewal date.
- Click Cancel Subscription.
- Taimi may ask for feedback on why you are leaving.
- Provide feedback if you wish, or skip this step.
- Confirm your cancellation.
- You will receive a confirmation message and email.
- Your subscription ends at the end of your current billing cycle.
Pro tip: Stopee recommends saving or screenshotting your cancellation confirmation email. Keep this for your records in case a charge appears after your billing cycle ends.
Contacting taimi support for cancellation
If you struggle with the above steps or prefer human assistance, email support@taimi.com and request subscription cancellation.
Include your account email address and the date you want the cancellation to take effect (ideally the current billing cycle end date).
Expect a response within 2-3 business days.
What happens after you cancel
Cancelling your subscription is not the same as deleting your account, and Stopee wants you to understand the distinction.
Your access and premium features
Once your current billing period ends, you will lose access to all premium features (enhanced visibility, advanced filters, and paid event access).
You will revert to the free tier, which lets you browse profiles and send basic messages but limits advanced functionality.
Your subscription will not auto-renew. No further charges will appear on your payment method.
Your account and profile data
Cancelling a subscription does not automatically delete your account or personal data.
Your profile, photos, messages, and match history remain on Taimi's servers unless you delete them separately.
If you want to remove your account entirely, log in to Settings, find Account Deletion, and follow the prompts.
Alternatively, email support@taimi.com and request data deletion under New Zealand privacy law (Privacy Act 2020).
Re-subscribing after cancellation
You can re-subscribe to Taimi at any time through the same platform you originally used (web, iOS, or Android).
Your profile will be reactivated, though you may need to update your photos or bio if significant time has passed.
Taimi pricing and plan comparison
Taimi's pricing varies slightly by platform and region, and exact NZD amounts are not always published clearly.
Below is the most accurate pricing information available, but Stopee recommends checking the app or website directly for your current region and currency.
| Plan | Approximate NZD (monthly) | Billing cycle | Key features |
|---|---|---|---|
| Free | Free | N/A | Browse profiles, send likes, limited messaging |
| Bronze | ~NZ$11-13 | Monthly / Annual options | Enhanced profile visibility, ad-free experience |
| Silver | ~NZ$16-18 | Monthly / Annual options | All Bronze features plus advanced filters and message read receipts |
| Gold | ~NZ$22-25 | Monthly / Annual options | All Silver features plus top placement and VIP events access |
| Date Certificates | ~NZ$25-50 per certificate | One-time purchase | Guaranteed match introductions and exclusive events |
Pro tip: Annual plans are significantly cheaper than month-to-month billing. If you commit to Taimi long-term, lock in an annual subscription and cancel before renewal if your needs change.
If you have purchased Date Certificates (in-app extras) and have not redeemed them, you may be eligible for a refund within 14 days. Contact Taimi support to claim this.
Refund eligibility and exceptions
Refunds from Taimi are uncommon, but you have legitimate pathways to claim one in specific circumstances.
Taimi's standard refund policy
Taimi states that subscription charges are final and nonrefundable, including for partially used subscription periods.
This policy applies to most cancellations where you have simply decided the service is not for you.
However, Stopee reminds you that company policy does not override consumer law, and you have statutory protections.
When you may qualify for a refund
- Service quality failure: If Taimi is not working, has serious bugs, or fails to deliver promised features, you may claim under the Consumer Guarantees Act 1993. Contact support first, then escalate to the Commerce Commission if refused.
- Unauthorized charge: If you did not authorize the charge, dispute it immediately with your bank or payment processor. Taimi will also investigate if you email support.
- Duplicate billing: If you were charged twice for the same subscription period, contact support with evidence (screenshots of your billing statement and subscription details).
- Cancelled too late: If you cancelled after renewal but within 24 hours, Taimi may offer a courtesy refund on a case-by-case basis. Request this via support.
- Unredeemed Date Certificates: In-app purchases not used within 14 days may be refundable. Contact support with your purchase receipt.
Refunds for app store and google play purchases
If you bought your subscription through Apple App Store or Google Play, those platforms handle refunds, not Taimi.
Apple refunds are processed through Apple Support; Google Play refunds are processed through your Google Play account.
You must request refunds from the platform where you purchased, not Taimi directly.
Common cancellation mistakes and how to avoid them
Cancelling a subscription should be simple, but one wrong move can leave you charged after you thought you had cancelled.
Mistake 1: deleting the app instead of cancelling the subscription
This is the most costly error Stopee sees repeatedly.
Deleting the Taimi app from your device does nothing to stop billing. Your subscription continues on your payment method, and you will be charged at the next renewal date.
Always cancel the subscription first (through Settings on iOS, Google Play on Android, or Taimi's website), then delete the app if you wish.
Mistake 2: cancelling too close to your renewal date
If you cancel within 24 hours of your renewal date, you may still be charged for the next cycle.
Stopee recommends cancelling at least 48-72 hours before your renewal date to ensure the cancellation processes in time.
Check your current renewal date in your subscription settings before you hit the cancel button.
Mistake 3: not keeping proof of cancellation
After you cancel, take a screenshot of your confirmation screen and save the confirmation email from Taimi or your payment processor.
If a charge appears after your billing cycle ends, you will need this evidence to dispute the charge with your bank or submit a complaint to the Commerce Commission.
Mistake 4: not checking both your bank statement and app simultaneously
Some users cancel on the app but forget to verify the charge has actually stopped on their bank statement.
Stopee advises checking your bank account for 2-3 billing cycles after cancellation to confirm no new charges have appeared.
If charges continue, contact your bank immediately and ask for a charge reversal.
Resolving billing disputes and escalation steps
If Taimi refuses your cancellation or refund request, you have formal channels to pursue your claim.
Step 1: contact taimi support with evidence
Email support@taimi.com with a clear subject line ("Subscription Cancellation Request" or "Refund Request") and include:
- Your account email address.
- Your order or transaction ID (visible in your billing history).
- The date you cancelled and screenshots of your cancellation confirmation.
- Your reason for requesting a refund or re-cancellation.
- Relevant Consumer Guarantees Act concerns if the service failed to meet quality standards.
Wait 5-7 business days for Taimi's response.
Step 2: dispute through your bank or payment processor
If Taimi does not respond or refuses to help, contact your bank or credit card company and file a chargeback or dispute claim.
Provide your bank with screenshots of:
- Your cancellation confirmation.
- The charge that appeared after cancellation.
- Your correspondence with Taimi support.
Most banks will side with you if you have clear evidence of a cancellation attempt.
Step 3: escalate to the commerce commission
If you believe Taimi has breached the Consumer Guarantees Act 1993 (for example, by refusing a legitimate refund claim or failing to cancel your subscription as requested), lodge a complaint with the Commerce Commission online.
The Commerce Commission handles consumer protection cases in New Zealand and can investigate unfair trading practices.
Stopee recommends gathering all evidence (emails, screenshots, bank statements) before lodging a complaint.
Taimi cancellation checklist
Use this checklist to ensure you cancel correctly and leave no loose ends.
| Task | Completed | Notes |
|---|---|---|
| Note your renewal date before cancelling | ☐ | Check in subscription settings |
| Cancel at least 48-72 hours before renewal | ☐ | Avoid last-minute cuts |
| Save cancellation confirmation screenshot and email | ☐ | Essential for disputes |
| Check bank statement 5-7 days after renewal date | ☐ | Verify no new charge appears |
| Delete the app only after confirming cancellation | ☐ | App deletion does not cancel subscription |
| Request account deletion if you want data removed | ☐ | Email support or use Settings menu |
When to contact taimi support
Stopee recommends reaching out to Taimi support in these situations:
- You are unable to cancel through the app or website (technical issue).
- You believe you were charged after cancellation.
- You want to claim a refund under the Consumer Guarantees Act.
- You wish to request account deletion or data removal.
- You purchased Date Certificates and want to claim a refund for unredeemed purchases.
Email support@taimi.com with clear details and expect a response within 2-3 business days.
For complaints about billing practices or refusal to cancel, also notify the Commerce Commission.
Final thoughts and next steps
Cancelling Taimi is straightforward if you follow the right process for your subscription platform (iOS, Android, or web).
Remember: deleting the app does not cancel your subscription, and Taimi's "nonrefundable" policy does not override your consumer rights under New Zealand law.
If you cancel and then see an unexpected charge, dispute it with your bank or escalate to the Commerce Commission.
Keep all evidence, cancel early, and verify the charge has stopped on your next bank statement.
Stopee has helped thousands of consumers cancel subscriptions safely and reclaim refunds they deserve by knowing their rights and following proven cancellation steps.
Visit Stopee.com for detailed guides on cancelling hundreds of other digital services, apps, and memberships.
How to send a cancellation notice by post
If you prefer to cancel by post (or if digital channels fail), Taimi's Terms of Service specify this postal address for cancellation notices:
Taimi Inc.
107 E. Main Street
Mesa, Arizona 85201
United States
Important note: Taimi does not list a New Zealand-specific postal address. If you send a cancellation notice by post, allow 2-4 weeks for delivery and processing, plus 5-7 business days for response.
Stopee advises sending your notice by registered or tracked post and keeping proof of delivery.
Include your account email, current subscription details, and a request for cancellation effective immediately or on your next renewal date.
This method is slower than cancelling through the app or website, so use it only as a last resort if digital cancellation fails.