Manage Yubo

How to cancel yubo and avoid losing your data in new zealand

What is yubo and why you might want to cancel

Yubo is a social networking app operated by Twelve‑App SAS, a France‑based company, that lets you meet, chat and live stream with other users. The app offers free core features, but you can pay for premium subscriptions like Power Pack and Elite Pack to unlock extra functionality and in-app perks.

Core features and subscription tiers

You can use Yubo to discover friends, chat one‑on‑one, watch live streams and join communities without paying anything. If you want extra features like profile boosting, exclusive filters or priority messaging, you upgrade to a paid plan. The app handles most account settings inside the app itself, which makes cancellation straightforward if you know where to look.

Why new zealand users cancel

You might cancel Yubo because you no longer use the app, the paid subscription doesn't feel worth the cost, or you want to take a break from social networking. Whatever your reason, Stopee is here to guide you through the cancellation process without losing money to hidden charges or forgetting to cancel on the right platform.

Understanding your consumer rights in new zealand

Your rights as a New Zealand consumer are protected by two key laws that give you real leverage if something goes wrong with your Yubo subscription.

Consumer guarantees act and fair trading act

The Consumer Guarantees Act (CGA) requires that services supplied to you in New Zealand are of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Yubo fails to deliver what you paid for, you have grounds to request a refund or cancellation without penalty. The Fair Trading Act also protects you from misleading or deceptive conduct, including unclear refund policies or hidden renewal charges.

Your 14-day withdrawal right

While EU consumers have a statutory 14‑day withdrawal period on digital purchases, New Zealand does not have an identical automatic right. However, if Yubo's terms are unclear about what happens after cancellation or if you cancel within a reasonable timeframe after discovering the service is not as described, you can dispute the charge through your payment provider. Stopee recommends acting quickly: the sooner you contact Yubo support with your proof of purchase, the stronger your position.

How to cancel your yubo subscription on different platforms

Cancelling Yubo means stopping future payments, but you need to cancel in the right place to make it stick. Deleting the app or your account does not automatically stop App Store or Google Play recurring charges, so follow these platform-specific steps.

Cancel yubo on iPhone (Apple app store)

If you subscribed via the Apple App Store, you must cancel the subscription in your Apple account settings, not inside the Yubo app.

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Yubo from the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation when prompted.
   • Pro tip: Screenshot the confirmation screen as proof of cancellation, in case Apple's systems lag or you need to dispute a charge later.
   • Warning: If you do not see Yubo listed, check the "Expired" tab; it may already be inactive.

Your access to Yubo's paid features remains active until your current billing period ends. After that date, you will revert to the free version automatically.

Cancel yubo on android (Google play store)

Android users subscribe through Google Play, so you cancel there instead.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon (top right corner).
3. Select Payments and subscriptions.
4. Tap Subscriptions to see all active plans.
5. Find Yubo and tap it.
6. Tap Cancel Subscription.
   • Pro tip: Google often offers a "pause" option before full cancellation; you can use this if you want to temporarily stop charges but keep your account.
7. Confirm the cancellation in the prompt that appears.

Like Apple, your paid features stay active through the current billing cycle. Once it ends, your subscription lapses and you move to the free tier.

Delete your yubo account in the app

Cancelling a subscription and deleting your account are two separate actions. You can cancel the paid plan but keep your account, or delete your account entirely. Here is how to delete.

1. Open the Yubo app on your phone.
2. Go to Account settings (usually a gear icon or profile option).
3. Find Delete Account or a similar option.
4. Follow the in-app prompts to confirm deletion.
   • Warning: Account deletion may be irreversible. Download or save any photos, chats or content you want to keep before you proceed.
   • Pro tip: Stopee recommends cancelling your subscription first (on Apple or Google) before deleting your account. This ensures all recurring charges stop and you have proof of cancellation on file.

What happens after you cancel

Knowing what to expect after you cancel helps you avoid confusion or accidental re-billing.

Your access to paid features

You keep full access to Yubo's paid features (Power Pack, Elite Pack perks) until your current billing period ends. On the renewal date, your subscription lapses and you automatically drop to the free version. You will not be charged again as long as you cancelled before that renewal date.

Your account and data

If you only cancelled the subscription, your Yubo account remains active. Your profile, friends list and chat history stay in place. You can log in anytime and use the free features. If you deleted your account, Yubo removes your profile according to their data‑retention policy. Stopee advises downloading or screenshotting anything important before deleting, because the process may not be reversible.

Uninstalling the app

Uninstalling the Yubo app from your phone does not cancel your subscription or delete your account. These are separate actions that must happen in Apple Settings, Google Play or the Yubo app itself. Uninstalling just removes the app from your device, but recurring charges continue if you have not cancelled on the platform store.

Can you get a refund on yubo

Yubo's refund policy is restrictive, but New Zealand consumer law and your payment provider offer escape routes if the circumstances are right.

Yubo's standard refund policy

Yubo states that all purchases (subscriptions and one‑time in-app items) are generally non-refundable. This is a blanket policy the company enforces. However, non-refundable does not mean you have zero recourse if you paid for something you did not receive or if the service failed.

Refund options on apple

Apple handles refunds for App Store subscriptions independently from Yubo. You can request a refund even after cancellation if you paid within a reasonable timeframe.

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Yubo subscription charge you want to refund.
3. Select Report a Problem and choose a reason (e.g., "I did not authorise this charge" or "The service was not as described").
4. Submit your request and wait for Apple's response, which typically arrives within 5 to 7 business days.

Pro tip: Be specific in your reason. Generic complaints like "I changed my mind" rarely succeed; frame it around service failure or misleading terms if either is true.

Refund options on google play

Google Play allows refunds within 14 days of purchase if you request one directly to Yubo support first. You will need your Google purchase order number (starts with GPA), the purchase date and the amount charged in NZD.

1. Gather your proof of purchase from your Google Play receipt.
2. Contact Yubo support at support.yubo.live (use their Help Centre or contact form).
3. Provide your Google order number, purchase date and reason for the refund request.
4. If Yubo declines, submit a refund request through Google Play by going to your account settings and selecting the transaction.

Warning: Google's 14‑day window is strict. If you wait longer than 14 days from the charge date, Google will usually reject a refund request automatically.

New zealand consumer rights as a refund lever

If Yubo or the app platforms refuse your refund, you can escalate by invoking the Consumer Guarantees Act. Write to Yubo's support team explaining that the service did not meet acceptable quality standards or was not fit for purpose. Reference the CGA explicitly. If they ignore you, contact the Commerce Commission or your local Citizens Advice Bureau for guidance. Stopee has helped thousands of consumers unlock refunds by taking this formal consumer-rights approach, and it works.

Yubo pricing and subscription plans

Understanding what you are paying for helps you decide if cancellation makes sense.

Available plans and typical costs

Exact NZD pricing appears only inside the app and varies by region and current promotions. Stopee recommends checking the in-app store to see the precise amount charged in your currency before you subscribe.

Common mistakes when cancelling yubo

Many New Zealand users think they have cancelled when they have not, and end up charged again. Here are the pitfalls to avoid.

Deleting the app without cancelling the subscription

This is the number-one mistake. You uninstall Yubo from your phone expecting the charges to stop, but they do not. Apple and Google keep your subscription active and bill you on the renewal date unless you explicitly cancel in their platform settings. Stopee strongly advises cancelling first, then deleting the app if you want.

Cancelling inside the yubo app instead of the platform store

Some users try to cancel their subscription by navigating Yubo's in-app settings. While you can delete your account there, you cannot cancel an App Store or Google Play subscription from inside the Yubo app. Those subscriptions live in Apple Settings or Google Play and must be cancelled there. Cancelling in Yubo does not stop Apple or Google from charging you.

Forgetting to screenshot your cancellation confirmation

If a dispute arises or you are charged again, you need proof you cancelled. Screenshot the confirmation screen from Apple Settings, Google Play or the Yubo app. Save these images to your phone or email. Without proof, payment providers will not reverse a charge.

Not checking expiry dates

You cancel on the 15th, but your billing period does not end until the 25th. Some users assume they are immediately refunded that remaining time. You are not. You keep access through the 25th, then the subscription ends. Plan your cancellation around your billing cycle to minimise wasted paid access.

Your cancellation checklist

Use this step-by-step list to ensure you cancel correctly and keep proof.

1. Open Settings (Apple) or Google Play (Android) and locate your Yubo subscription.
2. Cancel the subscription in the platform store, not in the Yubo app.
3. Screenshot the cancellation confirmation and save it.
4. Note the date your paid access ends (usually shown on the confirmation screen).
5. Optionally delete your Yubo account inside the app if you do not want to return.
6. Wait for the billing cycle to end and confirm you were not charged on the renewal date.
7. If you are charged after cancellation, contact your payment provider with your screenshot and request a refund within 14 days of the charge.

Contact yubo support and escalation

If you run into trouble cancelling or want to request a refund, you need to know how to reach Yubo.

Official support channels

Yubo operates from France and does not maintain a New Zealand-specific postal address. Your best options are:

• Yubo Help Centre: support.yubo.live (submit requests via their online form)
• In-app support: Most issues can be reported directly inside the Yubo app
• Email: Check the Help Centre for the most current support email address, as Yubo updates these regularly

Pro tip: When contacting support, include your account email, the date of the disputed charge, your payment method (last four digits of the card or Apple ID) and screenshots of the transaction. This speeds up their response.

If yubo does not respond or refuses your refund

Escalate to your payment provider (Apple, Google or your bank) within 14 days of the charge. You can also lodge a complaint with the Commerce Commission (comcom.govt.nz) if you believe Yubo has engaged in misleading conduct under the Fair Trading Act.

Stopee has walked thousands of New Zealand consumers through this process and knows exactly how to frame a complaint so regulators take it seriously. Document everything: dates, amounts, screenshots and copies of all support correspondence.

Why choose stopee for your cancellation needs

Cancelling subscriptions feels simple until something goes wrong. You hit a confusing interface, forget to cancel on the right platform, or get charged after you thought you had stopped it. Stopee exists to prevent these headaches.

Our guides cover every step for Yubo and hundreds of other services, with specific advice for New Zealand consumers. We explain your legal rights under the CGA and Fair Trading Act, show you how to escalate to regulators if needed, and keep you updated as companies change their terms. Stopee has helped thousands of consumers cancel subscriptions, recover refunds and regain control of their recurring payments.

Visit Stopee today and explore guides for every service you subscribe to. Our mission is to make cancellation transparent, straightforward and fair. Whether you are cancelling Yubo today or another service tomorrow, Stopee is your trusted partner in taking back control of your money.