Manage Breakthrough Guitar

How to cancel breakthrough guitar and avoid hidden charges in new zealand

What is breakthrough guitar

Breakthrough Guitar is an online guitar-teaching platform that delivers structured lessons, practice routines, and membership access to instructional video content for learners of all levels.

The service operates through its main website and via mobile app subscriptions available on both Apple App Store and Google Play Store, making it accessible whether you prefer learning on your computer or phone.

Who uses breakthrough guitar

The platform targets beginners and self-taught guitarists who want guided progression beyond free YouTube tutorials. The structured approach appeals to people who benefit from clear lesson sequencing and practise frameworks.

User feedback is mixed: some learners report solid progress through the course material, whilst others find the teaching style too basic or feel the lessons become repetitive over time. Your experience will depend entirely on your learning style and current skill level.

Why you might want to cancel

Common reasons Kiwi subscribers cancel include discovering the content doesn't match their playing level, losing motivation after the initial excitement fades, or noticing unexpected charges on their payment method. Some users also find alternative platforms more suitable once they've developed their skills.

Whatever your reason, cancelling should be straightforward. Stopee has helped thousands of consumers navigate subscription cancellations, and Breakthrough Guitar is no exception when you know the correct process.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect your rights as a New Zealand consumer, even for digital services like online music lessons.

Key protections you have

You have the right to cancel a subscription within a reasonable timeframe if the service fails to meet acceptable quality standards. If Breakthrough Guitar is not fit for purpose, does not perform as represented, or is not delivered as promised, you can request a refund or cancellation.

Most importantly, the Fair Trading Act prohibits misleading or deceptive conduct. If Breakthrough Guitar uses unclear billing language, hidden renewal charges, or difficult cancellation processes, you have grounds to escalate your complaint to the Commerce Commission.

What to do if the company refuses to cooperate

If Breakthrough Guitar ignores your cancellation request or continues charging after you cancel, contact the Commerce Commission (comcom.govt.nz). The Commission investigates complaints about unfair business practices and can compel refunds on your behalf.

Keep all evidence: emails, screenshots of your account, payment statements, and copies of any support messages. This documentation strengthens your case if you need to escalate beyond the company.

How to cancel breakthrough guitar on the web

Cancelling through the Breakthrough Guitar website (breakthroughguitar.com) is the most direct method and generates immediate written proof of cancellation.

1. Visit breakthroughguitar.com and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your Account Settings or Membership section.
   • This is usually found in the top right corner under your profile name or in a settings menu.
3. Select "Manage Subscriptions" or similar option.
   • You should see your current subscription status and billing details here.
4. Click "Cancel Subscription" and review the on-screen prompts.
   • The company may offer a discount to keep you as a subscriber. Decline if you're certain about cancelling.
5. Confirm your cancellation choice when prompted.
   • Do not close your browser or navigate away until you see a final confirmation message.
6. Save or screenshot the confirmation page and watch for a confirmation email within minutes.
   • Pro tip: Forward the confirmation email to yourself from a backup account or print the page. This is your proof of cancellation if disputes arise later.

How to cancel breakthrough guitar on apple or google

If you subscribed through your Apple App Store or Google Play Store account, you must cancel through that platform, not through Breakthrough Guitar's website.

Cancelling via apple app store

1. Open the App Store app on your iPhone, iPad, or Mac.
   • Do not open the Breakthrough Guitar app itself.
2. Tap or click your profile icon in the top right corner.
   • This is usually your photo or initials.
3. Select "Subscriptions" from the menu.
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find and tap "Breakthrough Guitar" in the subscriptions list.
   • If you don't see it, scroll down or search for it.
5. Tap "Cancel Subscription" and confirm when prompted.
   • Apple will ask if you want to keep a refund or simply cancel going forward.
6. Look for a cancellation confirmation from Apple via email.
   • Warning: Deleting the Breakthrough Guitar app from your device does NOT cancel your subscription. You must follow these steps.

Cancelling via google play store

1. Open the Google Play Store app on your Android device.
   • Go to your Home screen and tap the Play Store icon.
2. Tap the menu icon (three horizontal lines) in the top left or tap your profile icon in the top right.
   • The location varies depending on your device and Play Store version.
3. Navigate to "Subscriptions" or "Manage subscriptions".
   • This shows all active subscriptions on your Google account.
4. Select "Breakthrough Guitar" from the list.
   • Tap to open the subscription details page.
5. Tap "Cancel Subscription" and follow the on-screen instructions.
   • Google may offer a retention discount. Decline if you're sure about cancelling.
6. Confirm your cancellation and retain the confirmation message or screenshot.
   • Pro tip: Google typically sends a confirmation email to your linked Gmail address within moments.

How to cancel if you can't access your account

If you've lost your password, forgotten your email, or cannot log in to your account, email support offers an alternative cancellation route.

1. Email support@breakthroughguitar.com with the subject line "Subscription Cancellation Request".
   • Use a professional, clear tone and include the email address associated with your Breakthrough Guitar account.
2. Provide the following information in your email:
   • Your full name as it appears on your account
   • The email address linked to your Breakthrough Guitar subscription
   • Your reason for cancellation (optional but helpful)
   • The date you want the cancellation to take effect
3. Ask for written confirmation of cancellation in the same email.
   • State explicitly: "Please confirm in writing that my subscription has been cancelled and no further charges will be made."
4. Allow 5-7 business days for a response.
   • If you don't receive confirmation, send a follow-up email with the original message quoted.
5. Keep copies of all emails you send and receive.
   • Warning: If Breakthrough Guitar's postal address in Puerto Rico creates communication delays, Stopee recommends also contacting your payment provider (Apple, Google, bank, or credit card issuer) to formally request a chargeback if the company doesn't respond within 14 days.

What happens to your access after cancellation

Understanding what changes when you cancel helps you plan your final lessons and avoid confusion about your account status.

Access during your final billing period

When you cancel Breakthrough Guitar, your access typically continues until the end of your current billing cycle. For example, if you cancel mid-month but paid for a full month, you retain access until the month ends.

This gives you time to download any lesson materials you want to keep or to finish a unit you've started. Save or screenshot any practice plans or lesson notes you created before your final access date.

After your billing period expires

Once your billing period ends, Breakthrough Guitar will remove your access to all premium content, lessons, and practice routines. Free sample lessons or trial content may remain visible, but you won't be able to unlock paid materials.

You should receive an access termination notice from the company. Keep this for your records and as evidence that cancellation was processed correctly.

Preventing unexpected renewals

Cancellation should stop all future charges, but user reports indicate recurring charges have occasionally continued for some members. Monitor your bank or credit card statements for 30 days after cancellation to confirm no further charges appear.

If a charge appears after cancellation, contact your bank or credit card provider immediately and reference your cancellation confirmation email. You can dispute the charge as unauthorized, and your bank will recover the funds on your behalf.

Your account data and personal information

Cancelling your subscription does not automatically delete your account or personal data from Breakthrough Guitar's systems. If you want your account completely removed, you must request this explicitly.

Send an email to support@breakthroughguitar.com asking for "account deletion and full removal of personal data in accordance with privacy law." Request written confirmation of deletion. Stopee advises keeping this confirmation for at least one year in case data deletion disputes arise.

Will you get a refund from breakthrough guitar

Refund eligibility depends on when you cancel and how you approach the request, as Breakthrough Guitar's refund policy is not clearly published.

Official refund policy status

No comprehensive, transparent refund policy appears in Breakthrough Guitar's publicly available terms. This absence is itself a red flag: companies should openly state whether refunds are available and under what circumstances.

When a refund policy is unclear, New Zealand consumer law presumes you have stronger rights than the company suggests. Under the Consumer Guarantees Act, if a service does not match the seller's representation or fit for purpose, you may be entitled to a refund regardless of what buried terms say.

What users report about refunds

Anecdotal feedback from Breakthrough Guitar users shows mixed refund experiences. Some users describe refunds as difficult to obtain or labelled "nonrefundable" by support staff. Others report an initial low promotional charge (often NZD $1 or similar) followed by higher recurring charges once the trial ends, with refund requests denied.

A smaller group of users reported that refunds were only granted after escalations such as threatening negative public reviews or filing chargebacks with their bank.

How to request a refund

1. Cancel your subscription first using the correct method (web, Apple, or Google).
   • Obtain and save your cancellation confirmation immediately.
2. Email support@breakthroughguitar.com within 14 days of your most recent charge.
   • Subject line: "Refund Request for Breakthrough Guitar Subscription"
   • Include your account email, cancellation confirmation, and clear refund justification (e.g., "Service did not match description" or "Technical issues prevented use").
3. Request a full refund for the last charge or pro-rata refund for unused portions of longer subscriptions.
   • Be specific: "I request a full refund of NZD $[amount] charged on [date]."
4. Allow 10 business days for Breakthrough Guitar to respond.
   • If they refuse or ignore your request, proceed to your payment provider.
5. Contact Apple, Google, your bank, or credit card issuer and request a refund or chargeback.
   • Provide them with your cancellation confirmation and the refund request email.
   • Pro tip: Apple and Google have their own refund windows (typically 14-15 days after purchase). If you're within this window, they often approve refunds without Breakthrough Guitar's approval.
6. If all else fails, contact the Commerce Commission with your evidence.
   • Warning: The Commission cannot force a refund directly, but it can investigate Breakthrough Guitar's refusal to engage and initiate enforcement action under the Fair Trading Act.

Breakthrough guitar pricing and subscription plans

Breakthrough Guitar's pricing is not clearly published on its website, which makes comparing value and budgeting difficult. Based on user reports and app store listings, the following represents typical pricing structures:

Important: These prices are estimates based on user feedback and may vary by region, current promotion, and device platform. Always verify the exact charge during the sign-up process before confirming your subscription.

Common mistakes people make when cancelling breakthrough guitar

Cancelling a subscription sounds simple, but small mistakes can leave you vulnerable to continued charges and make refunds harder to claim.

Deleting the app instead of cancelling the subscription

The biggest mistake Kiwi users make is removing the Breakthrough Guitar app from their phone, assuming this cancels the subscription. It does not.

Deleting an app only removes it from your device; your subscription remains active and billing continues. You must cancel through your App Store (Apple or Google) or through Breakthrough Guitar's website. Apps exist separately from subscriptions in both ecosystems.

Assuming the free trial cancels automatically

If you signed up for a free trial or promotional rate, many users believe the subscription ends when the trial period expires. It does not unless you manually cancel.

Breakthrough Guitar's system automatically upgrades you to a full paid subscription when the trial ends. Set a phone reminder 3 days before your trial expires to cancel before the charge hits your account.

Not saving cancellation proof

Failing to screenshot or save your cancellation confirmation is the second biggest mistake. If Breakthrough Guitar later disputes that you cancelled, you have no evidence to support your claim.

Always take a screenshot of the final confirmation screen and forward the cancellation email to a backup email address or print it. Stopee has seen hundreds of cases where users lost refund disputes because they had no documentation.

Cancelling through the wrong channel

If you subscribed via Apple App Store but tried to cancel on Breakthrough Guitar's website, the cancellation won't process. Each platform is separate: Apple subscriptions must cancel via Apple, Google via Google, and direct website subscriptions via the website.

Check your original receipt or billing statement to confirm which platform you used, then cancel through that same platform.

Ignoring continued charges after cancellation

Some users notice a charge appearing on their statement after cancelling but assume it's a delayed processing issue and do nothing. This is risky.

Contact your bank or payment provider within 14 days of an unexpected charge. Waiting longer may forfeit your right to dispute it. Stopee recommends checking your statements weekly for 30 days post-cancellation to catch any errors.

Timeline for cancellation and refunds

Understanding the timing of each step helps you stay organised and know when to escalate if something goes wrong.

Cancellation checklist for breakthrough guitar

Use this step-by-step checklist to ensure you complete cancellation correctly and protect yourself from ongoing charges:

1. Identify your subscription platform (Breakthrough Guitar website, Apple App Store, or Google Play Store)
2. Log into that platform using your credentials (reset password if needed)
3. Navigate to subscriptions or account settings
4. Select Breakthrough Guitar and click "Cancel Subscription"
5. Confirm the cancellation when prompted
6. Screenshot the final confirmation screen
7. Save and forward the confirmation email to a backup email account
8. Note the date when your access ends (from the confirmation)
9. Set a phone reminder to check your payment method 30 days later for any unexpected charges
10. Monitor your bank or credit card statement for the next billing cycle to confirm no renewal charge appears
11. If a charge appears, contact your bank or Apple/Google within 14 days and reference your cancellation confirmation
12. If the company ignores a refund request after 10 business days, escalate to your payment provider
13. If your payment provider refuses to help, contact the Commerce Commission at comcom.govt.nz with all documentation

Breakthrough guitar contact information and cancellation address

When you need to escalate a cancellation or refund dispute, use the following contact details. Note that Breakthrough Guitar's identified postal address is based in Puerto Rico, which may create communication delays for New Zealand customers.

Primary contact method

Email: support@breakthroughguitar.com

This is your best option for cancellation requests and refund disputes. Email creates a paper trail that protects you if the company later denies your request.

Postal address

Breakthrough Guitar's identified postal address is located in Puerto Rico, not New Zealand. If email support becomes unresponsive and you need to escalate, you can attempt certified post to this address, though response times may be lengthy.

Before mailing anything, try email escalation first and allow at least 14 calendar days for a response.

When to contact the commerce commission

If Breakthrough Guitar fails to respond to your cancellation request within 14 days, ignores a refund request, or continues charging after you cancel, file a complaint with the Commerce Commission:

Website: comcom.govt.nz
Phone: 0800 943 600
Email available through website contact form

The Commission investigates breaches of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. Provide all documentation: cancellation confirmation, email correspondence, billing statements, and screenshots of your account status.

Final summary: taking control of your breakthrough guitar cancellation

Cancelling Breakthrough Guitar is straightforward when you follow the correct process for your subscription platform and keep clear records of every step.

The key is acting quickly: cancel as soon as you decide the service doesn't suit you, request a refund within 14 days if you're unsatisfied, and escalate to your payment provider or the Commerce Commission if Breakthrough Guitar refuses to cooperate.

Remember that you have legal protections under New Zealand's Consumer Guarantees Act and Fair Trading Act. Unclear refund policies, difficult cancellation processes, and continued charges after cancellation all constitute potential breaches of these laws.

Stopee has helped thousands of consumers navigate subscription cancellations across dozens of platforms. Whether you're cancelling through the website, Apple, Google, or via email support, the fundamental principle remains the same: document everything, act within legal timeframes, and escalate confidently when the company fails to respond.

Your money and your peace of mind matter. Take control of your subscriptions today, and don't hesitate to use the Commerce Commission as your final lever if Breakthrough Guitar resists.