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Cancel Lingokids: The Right Way
How to cancel lingokids and protect your subscription rights in new zealand
What lingokids is and why you might cancel
Lingokids is an app and website designed to teach English to young children through interactive games, videos and learning activities. The service is operated by Monkimun Inc., a US-based company, and you can access it via the Lingokids website, Apple App Store (iOS) or Google Play (Android).
You might decide to cancel for several reasons: your child has finished their learning goals, the content no longer matches their level, or you simply want to redirect your subscription budget. Whatever your reason, Stopee is here to walk you through the process step by step, ensuring you cancel before unexpected charges hit your account.
Why understanding your cancellation options matters
Lingokids charges recur automatically on your renewal date. If you do not cancel before that date, you will be charged for another billing cycle. Many parents miss the renewal window simply because they did not know exactly where to find the cancel button. Stopee's guide cuts through the confusion so you stay in control.
Where lingokids operates from
Monkimun Inc. is registered in the United States and does not maintain a New Zealand-specific cancellation office. This matters because your consumer rights fall under New Zealand law, not US law. We will cover your legal protections in detail below.
Your consumer rights and what they mean for you
New Zealand consumer law gives you specific protections when you buy digital services like Lingokids.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, digital services must be of acceptable quality, fit for purpose and match their description. If Lingokids fails to deliver lessons as promised, crashes regularly, or stops working without warning, you may have grounds to demand a refund or cancellation without penalty.
You also have the right to cancel if the service is faulty. Stopee recommends documenting any faults you experience (screenshots, dates, specific errors) before you contact Lingokids support, because this evidence strengthens your claim.
No automatic 14-day cooling-off period for immediate digital access
Unlike physical goods, digital subscriptions you access immediately do not carry an automatic 14-day cooling-off right in New Zealand. Once you start using Lingokids, you generally cannot cancel for a refund simply because you changed your mind. However, if the service is faulty or misleading, the Consumer Guarantees Act still protects you.
Fair trading act considerations
If Lingokids engages in misleading conduct (for example, hidden fees or unclear cancellation terms), you can escalate your complaint to the Commerce Commission. Stopee advises keeping all emails and receipts as evidence if you need to escalate.
How to cancel lingokids on iOS (Apple app store)
Cancelling through the Apple App Store is the safest method if you subscribed via iTunes. Follow these steps carefully to avoid accidental charges after you cancel.
Step-by-step cancellation process
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap your Apple ID name at the top of the screen.
- Select Subscriptions.
- You will see a list of all your active subscriptions.
- Find and tap Lingokids.
- This opens the subscription details page.
- Tap Cancel Subscription at the bottom.
- Confirm your cancellation when prompted.
- Check your email for a cancellation confirmation from Apple.
- Keep this for your records.
Important: your subscription remains active until the billing cycle ends
Warning: Cancelling your Lingokids subscription does not immediately cut off access. You retain full access to all paid content until your current billing period expires. Uninstalling the Lingokids app from your device does not cancel your subscription either; you must cancel through Settings to stop future charges.
Pro tip: Cancel on the first day after your billing date, not the day before renewal. This gives you maximum access time before your cancellation takes effect.
How to cancel lingokids on android (Google play)
Android users can cancel through the Google Play Store using a similar process. Your subscription will remain active until the end of your current billing cycle.
Step-by-step cancellation process
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- A menu will expand with payment and subscription options.
- Tap Subscriptions.
- You will see all your active subscriptions listed.
- Find Lingokids and tap it.
- This opens the subscription management page.
- Tap Cancel subscription.
- Follow any additional prompts and confirm your cancellation.
- Look for a confirmation message or email from Google Play.
- Take a screenshot for your records.
Uninstalling the app does not cancel your subscription
Warning: Simply deleting the Lingokids app from your Android phone or tablet will not cancel your subscription. You must complete the steps above through the Google Play Store to stop recurring charges.
How to cancel lingokids directly via the website
If you subscribed directly through the Lingokids website (rather than via App Store or Google Play), you must cancel through the Parents Area to avoid continued billing.
Website cancellation process
- Visit the Lingokids website and sign in to the Parents Area.
- Use the email address and password associated with your account.
- Locate your Profile icon (usually in the top right or menu).
- Tap or click to open your profile menu.
- Navigate to Account settings.
- Look for a Subscriptions or Billing section.
- Find the Cancel my subscription option.
- This button may also be labelled Manage Subscription or Stop Renewal.
- Select Cancel and confirm your choice.
- You will receive a confirmation email at your registered address.
Timeline and what to expect
Lingokids processes cancellations immediately when submitted through the website. Your subscription will not renew on the next billing date, but you retain access to premium content until your current billing cycle finishes. Stopee recommends cancelling at least 48 hours before your renewal date to ensure the system processes your request in time.
Understanding refunds and when you might qualify
Lingokids refund policy is strict and case-by-case. Your eligibility depends on when you subscribed, which platform you used, and the reason for your request.
Refund eligibility by subscription length
| Plan type | Billing period | Refund window | Conditions |
|---|---|---|---|
| Monthly | 1 month | 7 days | Must request within 7 days of purchase |
| 3-month | 3 months | 15 days | Request must come within 15 days of charge date |
| 6-month | 6 months | 15 days | Request must come within 15 days of charge date |
| Yearly | 12 months | 30 days | Request must come within 30 days of charge date |
| Lifetime | One-time purchase | 30 days | Request must come within 30 days of purchase |
If you subscribed through apple app store
Lingokids cannot process refunds for App Store subscriptions directly. Apple manages all billing, subscriptions and refunds for services purchased through iTunes. You must request a refund from Apple Support, not from Lingokids. Visit support.apple.com, select your subscription, and request a refund through Apple's official process. Apple often grants refunds if you act within their window (typically 14 days), even if Lingokids' policy is stricter.
If you subscribed through google play
Similarly, Google Play handles all refunds for Android subscriptions. Contact Google Play Support directly rather than Lingokids. Google's refund policy generally allows refunds within 48 hours of purchase; after that window, you can request a refund but approval is at Google's discretion.
Grounds for refund under consumer law
Even if Lingokids refuses a refund, you may have grounds under the Consumer Guarantees Act if:
- The service did not work as advertised (for example, lessons did not load or content was missing).
- The app crashed repeatedly and you could not use it.
- Lingokids misrepresented what the subscription includes.
- You were charged without clear consent (dark patterns or hidden auto-renewal).
In these cases, contact Lingokids with evidence (screenshots, error logs, dates) and reference your Consumer Guarantees Act rights. If they refuse, Stopee recommends escalating to the Commerce Commission, New Zealand's consumer authority.
What happens after you cancel lingokids
Cancelling your subscription triggers a specific sequence of events. Understanding this timeline helps you avoid surprises and ensures you know exactly when you lose access.
Your access during and after cancellation
When you cancel, your subscription remains active and fully functional until the end of your current billing period. Your child can continue using all lessons, games and features they paid for. Once your billing cycle ends, access to premium content stops immediately, though your account data and progress typically remain stored (you can log back in to view it, but cannot create new lessons).
Pro tip: Note your cancellation date and set a reminder on your phone for the day after your final billing date so you know when access will be cut off.
Will you be charged again?
No, provided you cancel before your renewal date. Automatic renewal stops immediately after you submit your cancellation request. You will not see another charge on your payment method. However, if you cancel after your renewal date (for example, three days into a new billing cycle), you may need to request a refund rather than prevent the charge.
Account and data retention
Cancelling your subscription does not delete your account or erase your child's learning progress. Your profile, lesson history and any saved data remain in Lingokids' system. If you want to delete your account entirely and remove all personal information, you must contact Lingokids support separately; cancellation alone does not trigger account deletion. Stopee advises requesting deletion confirmation in writing if privacy is a concern.
Lingokids pricing and plan comparison
Exact New Zealand dollar pricing for Lingokids varies by platform and changes periodically. Below is a breakdown of available plans and typical price structures.
Plan types and billing cycles
| Plan | Billing cycle | Price (NZ$) | Best for |
|---|---|---|---|
| Monthly | 1 month (auto-renews) | Varies (typically $8-15) | Trial or short-term use |
| 3-month | 3 months (auto-renews) | Varies (typically $18-25) | Seasonal learning or testing |
| 6-month | 6 months (auto-renews) | Varies (typically $30-45) | Medium-term commitment |
| Yearly | 12 months (auto-renews) | Varies (typically $60-100) | Long-term learners (best value per month) |
| Lifetime | One-time payment (no renewal) | Varies (typically $120-200) | Committed families; no auto-renewal charges |
Where to find current pricing
Prices displayed in the Lingokids app or on their website are the most accurate. Pricing can differ between the Lingokids website, Apple App Store and Google Play due to regional and platform fees. Always check the exact price in your chosen platform before purchasing.
Common mistakes to avoid when cancelling lingokids
Cancelling a subscription should be straightforward, yet many parents slip up and end up paying for extra months they did not use. We have seen it happen countless times, and Stopee wants to help you sidestep these traps.
Mistake 1: relying on uninstalling the app
The single most common error: deleting the Lingokids app and assuming the subscription is gone. It is not. Your subscription continues to renew in the background until you actively cancel through Settings (iOS) or Google Play (Android). Your next billing charge will arrive as scheduled, leaving many parents confused about unexpected charges on their credit card.
Mistake 2: missing the renewal date
Lingokids renews automatically on the same date each month (or quarter or year, depending on your plan). If you cancel after that date, you may be charged for the next cycle. Set a phone reminder five days before your renewal date to ensure you cancel with time to spare. Stopee recommends cancelling in the first week of each billing cycle, giving you a safety buffer.
Mistake 3: cancelling through the wrong channel
If you subscribed via Apple App Store, cancelling through the Lingokids website will not stop your App Store charges. The billing platform and the cancellation channel must match. Double-check your original receipt or email to confirm where you purchased the subscription, then cancel on that same platform.
Mistake 4: not keeping cancellation confirmation
After you cancel, take a screenshot or write down the confirmation number and date. If a charge appears after your cancellation, this evidence proves you took action and strengthens your case if you need to dispute it with your bank or demand a refund from Lingokids.
Mistake 5: confusing cancellation with account deletion
Cancelling your subscription does not delete your account. Your child's progress and profile data remain. If you want complete removal of personal information (email, payment details, usage history), you must request account deletion separately from Lingokids support. They will not do this automatically when you cancel.
Your cancellation checklist for lingokids
Use this checklist to ensure you have completed every step before your next renewal date. Stopee has designed this so nothing slips through the cracks.
- Confirm which platform you used to subscribe (Lingokids website, Apple App Store, or Google Play).
- Note your current renewal date (check your last receipt or account settings).
- Complete the cancellation process on the correct platform using the steps above.
- Take a screenshot or note the date and time of your cancellation.
- Check your email for a cancellation confirmation within 24 hours.
- Log back into your account a few days later to verify that your subscription status shows as cancelled.
- Set a reminder for the day after your final billing date to confirm access has been removed.
- Monitor your next billing date to ensure no charge appears on your payment method.
- If a charge does appear after cancellation, contact your bank or credit card provider immediately and reference your cancellation confirmation.
- Keep all receipts, emails and screenshots for at least 30 days in case you need to dispute a charge or file a complaint with the Commerce Commission.
Cancelling lingokids contact information and escalation
If you have cancelled but still encounter problems, or if Lingokids refuses to stop charging you, use the contact details and escalation path below.
Direct contact details
Lingokids does not maintain a New Zealand office. All inquiries are handled by their US-based support team:
- Email: Check the Lingokids website or your account settings for the current support email address (typically support@lingokids.com).
- In-app support: Many issues can be resolved through the Help or Support section within the Lingokids app.
- Website contact form: Visit the Lingokids website and look for a Contact Us or Help page.
Company details for official correspondence
If you need to send formal correspondence (complaint letter, refund demand), address it to:
Monkimun Inc.
[US mailing address from Lingokids Terms and Privacy Policy]
Keep copies of all letters and send them via registered mail or email with read receipt enabled.
Escalation to the commerce commission
If Lingokids refuses to honour your cancellation, will not process a refund you believe you are entitled to, or continues charging after you cancelled, escalate to the Commerce Commission:
- Commerce Commission website: www.comcom.govt.nz
- Phone: 0800 94 3600
- What to provide: Your cancellation confirmation, all receipts and charges, email correspondence with Lingokids, and a clear explanation of what went wrong.
The Commission investigates complaints about misleading conduct and unfair contract terms. They can force Lingokids to refund you if the company breached consumer law.
Final summary: take control of your subscription
Cancelling Lingokids is simple once you know the exact steps and which platform to use. The key is acting before your renewal date, using the correct cancellation channel, and keeping proof of your cancellation. Whether you cancel through iOS Settings, Google Play or the Lingokids website itself, the process takes less than five minutes.
Remember: uninstalling the app does not cancel your subscription, and your access continues until the end of your billing cycle even after you cancel. Plan your cancellation for early in your billing cycle to maximise your remaining access time and create a safety buffer before renewal.
If Lingokids refuses to cancel, continues charging you, or you believe the service was faulty, your Consumer Guarantees Act rights protect you in New Zealand. Document everything and escalate to the Commerce Commission if needed.
Stopee has helped thousands of consumers navigate subscriptions they no longer need, recover refunds they deserved, and take back control of their digital spending. Whether you are cancelling because your child has mastered English or simply want to redirect your budget elsewhere, Stopee is here to make the process clear, quick and stress-free. Visit Stopee today to explore more guides on cancelling unwanted services and protecting your consumer rights.