Manage Audiobooks.Com

How to cancel audiobooks.com from new zealand in 2025

What audiobooks.com is and how it works

Audiobooks.com is a subscription service that delivers thousands of downloadable and streaming audiobooks directly to your device. You pay a monthly subscription fee in USD, receive monthly credits to redeem any audiobook you want, and unlock VIP bonus selections each month. The service works across the web, iOS, and Android apps, making it accessible wherever you are in New Zealand.

How you access content

When you subscribe, you log into your account on the Audiobooks.com website or open the mobile app. Each month your credit lands automatically, and you redeem it for any title in their catalogue. Books you've purchased remain yours to download and listen to indefinitely, even after you cancel. However, titles you obtained through free trial credits or VIP Rewards disappear once your subscription ends.

Why new zealand customers choose it

Audiobooks.com offers a vast English-language catalogue without geographic restrictions. You can start immediately, use your New Zealand payment method, and listen offline once you've downloaded a title. The subscription model means predictable monthly costs and regular access to new releases.

Audiobooks.com pricing and plan options

All pricing displays in USD on the Audiobooks.com website. Charges convert to NZD at your bank's exchange rate when you pay, and you may see additional fees depending on your payment method and local tax rules.

Monthly subscription plans

Free trial and trial terms

Audiobooks.com frequently offers a free trial period (typically 14 or 30 days) when you first sign up. During the trial, you receive full credits and can download and keep any audiobooks you purchase with those credits. If you cancel before the trial ends, you lose access to titles obtained via trial credits, but any books you bought with cash remain yours. Stopee recommends checking your cancellation deadline carefully: if you miss it, your first paid month begins automatically.

Why you might want to cancel audiobooks.com

Understanding your reasons for cancelling helps you decide whether to cancel permanently or just pause for a while.

Common reasons new zealand customers cancel

• Cost: Monthly USD charges add up, especially with currency conversion and any applicable taxes.
• Unused credits: You've accumulated unread credits and feel pressure to justify the monthly expense.
• Better alternatives: You've found a local service or library app that suits your listening habits better.
• Switching services: You prefer a different audiobook platform that integrates better with your device.
• Temporary pause: You're between books or too busy to listen and want to freeze your subscription rather than pay for a month you won't use.

When you might keep it

If you listen to more than one audiobook per month, the per-title cost is cheaper than buying individual books outright. If you love the VIP bonus selection and the curated picks match your taste, the subscription delivers value. Many subscribers find the unlimited return window (365 days) and the library of back-catalogue titles worth the monthly fee.

How to cancel audiobooks.com via website

The easiest way to cancel is through your Audiobooks.com account dashboard. This method works whether you signed up on the website or via an app store, and cancellation takes effect immediately after you confirm.

Step-by-step cancellation

1. Open your web browser and go to www.audiobooks.com.
2. Log in using your email and password.
   • If you forget your password, click "Forgot Password" and reset it using the email address on file.
3. Click your account icon or profile name in the top right corner.
   • On mobile web, this may appear as a menu icon (three horizontal lines).
4. Select "My Account" from the dropdown menu.
5. Navigate to "Billing Information" or "Subscription".
   • The exact label depends on your account type and when you signed up.
6. Look for a button or link that says "Cancel Subscription" or "Manage Subscription".
7. Click it and read the confirmation prompt carefully.
   • Warning: Some cancellations show a discount offer (e.g., "50% off next month"). Ignore this unless you genuinely want to stay.
   • Confirm that you understand you will lose access to trial-credit titles immediately.
8. Click "Confirm Cancellation" or the equivalent button.
   • Your subscription ends immediately, and you should receive a confirmation email within minutes.
9. Save or screenshot the confirmation email for your records.

Timing and billing cycles

Pro tip: If you cancel before your renewal date, Audiobooks.com stops charging you but often grants you access to your current month's content until midnight on your billing cycle date. Check the confirmation email to see your exact access end date. If you cancel mid-month, you do not receive a refund for the portion of the month you do not use.

How to cancel audiobooks.com via app stores

If you signed up through Apple's App Store or Google Play, you must cancel through the app store itself, not through the Audiobooks.com website. Stopping payment in the app store cancels your subscription and prevents future charges.

Cancel on apple iOS (iPhone or iPad)

1. Open the Settings app on your iOS device.
2. Tap "[Your Name]" at the top of the screen (your Apple ID).
   • On older iOS versions, this may be labelled "iCloud".
3. Select "Subscriptions".
4. Scroll through your active and inactive subscriptions until you find "Audiobooks.com".
5. Tap "Audiobooks.com" to open the subscription details.
6. Tap the "Cancel Subscription" button.
   • Apple may offer a discounted renewal. Ignore it unless you want to keep the subscription.
7. Confirm your cancellation choice when prompted.
8. You will see a "Subscription Cancelled" confirmation screen.

Cancel on android (Google play)

1. Open the Google Play Store app on your Android device.
2. Tap the account icon in the top right corner.
   • This is usually a circle with your Google profile picture or initial.
3. Select "Manage subscriptions" (or "Subscriptions", depending on your device).
4. Find "Audiobooks.com" in your list of active subscriptions.
5. Tap "Audiobooks.com" to view subscription details.
6. Tap "Cancel subscription".
   • If the button says "Manage," tap it first, then look for a cancel option.
7. Confirm the cancellation and read any retention offers.
   • Pro tip: Google Play sometimes shows "pause" as an option. Pausing suspends charges for a set period but does not permanently cancel.
8. Tap "Yes, cancel" or the equivalent confirmation button.

Important: app store vs. website cancellation

Warning: If you signed up via the App Store or Google Play, cancelling on the Audiobooks.com website will not stop your app store subscription. You must cancel through Apple or Google to prevent future charges. Stopee advises checking both places if you're unsure where you signed up: log into your App Store account settings and search for Audiobooks.com under Subscriptions.

What happens after you cancel audiobooks.com

Cancellation is stressful because you worry about losing your library and facing hidden charges. Here's what actually happens the moment you confirm cancellation.

Access to your audiobook library

• Books you purchased with cash or credits (as a subscriber): These remain in your library permanently. You keep access to download and listen to them offline, even after cancellation.
• Books you obtained during a free trial using trial credits: Audiobooks.com removes these immediately upon cancellation. You lose the ability to download or stream them.
• VIP Rewards titles: These bonus selections disappear once your subscription ends, unless you reactivate within a specified window.

Charges and billing

Audiobooks.com stops charging you the moment you confirm cancellation. Your next billing cycle will not trigger a charge. If you cancel mid-cycle and your service extends until the end of your billing month, you have access until that date but will not be charged again.

Reactivation and trial eligibility

If you cancel and wish to resubscribe later, Audiobooks.com may offer you a new promotional rate or a fresh free trial (depending on your account history). You cannot stack multiple trials, and reactivation does not restore expired trial credits or VIP selections. Stopee recommends waiting at least 30 days before reactivating if you want to qualify for a new promotional offer.

Refund policy and your rights

Audiobooks.com's refund policy is strict, but New Zealand consumer law gives you important protections.

Audiobooks.com's standard refund policy

Audiobooks.com does not refund subscription charges once they are processed. The service is non-refundable at their discretion. However, if you have an active subscription, you can return an audiobook you've purchased within 365 days for site credit (not cash). This credit must be used within your account.

Your consumer rights in new zealand

The New Zealand Consumer Guarantees Act 1993 protects you when you buy services. If Audiobooks.com makes misleading claims about features, fails to deliver promised services, or hides essential cancellation terms in fine print, you have the right to complain and seek a refund.

• Misleading marketing: If a promotion promised "3 free audiobooks" but you could only redeem one, that's a breach of the Consumer Guarantees Act.
• Service failure: If the app crashes repeatedly and Audiobooks.com refuses to help, they are not meeting their obligation to provide a service of acceptable quality.
• Unfair contract terms: If cancellation is deliberately hidden or requires you to call a US number at your own expense, the Commerce Commission may investigate.

How to escalate if audiobooks.com refuses a refund

1. Email Audiobooks.com support with screenshots and dates. Request a refund in writing.
   • Keep copies of all correspondence.
2. If they refuse, contact the Commerce Commission (New Zealand) at www.comcom.govt.nz.
   • Lodge a consumer complaint. The Commission can investigate misleading or unfair practices.
3. Consider chargeback with your bank or credit card company if the service was not delivered as promised.
   • Your bank can reverse the transaction if you have evidence of a breach.

Pro tip: Stopee recommends taking screenshots of the service description, the charge on your statement, and any communications from Audiobooks.com. These become evidence if you need to dispute a charge.

Common cancellation mistakes and how to avoid them

Cancelling a subscription is simple in theory, but small errors leave you paying for months longer than you intend. Here are the traps Stopee sees New Zealand customers fall into.

Mistake 1: cancelling in the wrong place

You cancel on the Audiobooks.com website but forget you signed up via the App Store. The app store subscription keeps renewing, and you pay twice. Always check where you signed up first. Log into both the website and your app store account to confirm.

Mistake 2: missing the renewal date

You intend to cancel before your next billing cycle but forget the exact date. Audiobooks.com charges you again, and you assume you're locked in for another month. Check your confirmation email or account settings for your renewal date, then set a phone reminder two days before.

Mistake 3: confusing "pause" with "cancel"

Some app store interfaces offer a "pause" option that suspends charges for 3 months but keeps your subscription active. When the pause ends, charges resume automatically. If you want to cancel permanently, tap "Cancel," not "Pause."

Mistake 4: not saving the confirmation email

You cancel but delete the confirmation email. Three months later, a charge appears on your statement, and you have no proof you cancelled. Stopee advises screenshotting or forwarding the confirmation email to yourself as a backup.

Mistake 5: assuming you'll get a refund for the current month

You cancel mid-month and expect a prorated refund. Audiobooks.com does not offer refunds, and you lose the balance of that month's credit. If you must cancel mid-cycle, wait until just before your renewal date to minimise waste.

Cancellation checklist for audiobooks.com

Use this checklist to ensure your cancellation is complete and you are not charged again.

How stopee can help you cancel with confidence

Cancelling a subscription should not require detective work or fear of hidden charges. Stopee helps thousands of New Zealand customers cancel Audiobooks.com and other services safely, quickly, and without regret. Our step-by-step guides flag the traps before you hit them, and our escalation advice protects you if a company refuses to cancel. Visit Stopee to explore cancellation guides for every service you subscribe to, keep a central record of all your active subscriptions, and receive email reminders before your next billing date. Stopee has helped thousands of consumers cancel services they no longer use and take back control of their spending.

Contact information for audiobooks.com

If you need to escalate a cancellation dispute, here is how to reach Audiobooks.com directly.

Support and billing enquiries

Email Audiobooks.com support through the contact form on their website at www.audiobooks.com/contact. Response times vary, but support typically replies within 48 hours. Always mention your account email address and the specific issue.

Mailing address

Audiobooks.com's corporate office is located in Buffalo, USA. There is no dedicated New Zealand customer service address. For formal complaints or disputes, write to:

Audiobooks.com
Buffalo, NY
United States

Include your account email, order numbers, and a clear description of the issue. Allow 7-14 days for a postal response.

Escalation through your bank or commerce commission

If Audiobooks.com does not respond to your cancellation request or refund claim within 14 days, you can escalate through your New Zealand bank (chargeback) or the Commerce Commission (www.comcom.govt.nz). Stopee recommends this route if you believe Audiobooks.com has breached consumer law or refused your cancellation without cause.