Manage Ufc Fight Pass

How to cancel UFC fight pass in new zealand and claim your refund

What UFC fight pass is and why new zealand subscribers might cancel

UFC Fight Pass is a streaming subscription service that gives you access to live regional mixed martial arts events, an extensive fight library, and original programming. The service works across web browsers, mobile apps (iOS and Android), and compatible connected TV devices throughout New Zealand. You pay in NZD, and billing varies depending on whether you subscribe directly through UFC or via a third-party platform like Apple, Google Play, Amazon, or Roku.

You might be cancelling because you've finished watching the content you wanted, you've found a cheaper alternative, or the subscription simply doesn't fit your budget anymore. Whatever your reason, Stopee is here to guide you through the process step-by-step so you cancel correctly the first time and understand your rights as a New Zealand consumer.

Why cancellation matters more than you think

Cancelling a streaming subscription sounds straightforward, but it's easy to cancel in the wrong place (like your app instead of your account settings) and discover weeks later that you're still being charged. Stopee helps you navigate this by showing you exactly where to cancel based on how you subscribed, and what to expect after you do.

Your subscription options at a glance

Your consumer rights as a new zealand subscriber

Before you cancel, it's important to understand your legal protections under New Zealand consumer law. The Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 protect your rights when you purchase digital services like UFC Fight Pass.

What the consumer guarantees act means for you

Under the CGA, the service provider must supply the digital content in a timely manner and ensure the service is of acceptable quality. If you discover that UFC Fight Pass doesn't work properly, crashes frequently on your device, or fails to deliver the content promised, you have the right to request a refund, replacement, or repair within a reasonable timeframe.

You also have the right to cancel and claim a refund if the service is fundamentally not as described. For example, if the service is unavailable in your region or promised features don't work, the CGA gives you leverage to dispute the charge with UFC or escalate to the Commerce Commission if UFC refuses to cooperate.

Unfair contract terms and your protection

The CGA prohibits unfair contract terms. If UFC's cancellation policy appears designed to trap you or deliberately makes cancellation unreasonably difficult, you can raise this with the Commerce Commission (New Zealand's consumer regulator). Stopee recommends keeping screenshots of the cancellation process and any confirmation emails as evidence if you need to escalate.

How to cancel UFC fight pass by subscription method

Your cancellation method depends entirely on where you purchased your subscription. Cancelling in the wrong place won't stop your charges. Follow the steps that match your purchase method below.

Cancel a direct UFC fight pass subscription (web account)

This is the most straightforward method if you subscribed directly on the UFC Fight Pass website using a credit or debit card.

1. Visit the UFC Fight Pass website and log in to your account.
   • Go to My Account (usually found in the top-right menu or your profile icon).
2. Navigate to My Subscriptions or Billing.
   • Look for an option labelled Manage Subscriptions or Active Subscriptions.
3. Find the UFC Fight Pass subscription and click Cancel Subscription.
   • UFC may ask you why you're leaving. This is optional feedback; you don't have to answer.
4. Confirm the cancellation when prompted.
   • Look for a blue button or a final confirmation message.
5. Screenshot the confirmation page or check your email for a cancellation confirmation.
   • Pro tip: Save this email immediately. You'll need it if you need to prove cancellation later.
6. Verify the cancellation took effect by logging back in after 24 hours.
   • Your subscription status should show as "Cancelled" or "Ending on [date]".

Important: Cancellation stops future auto-renewal, but your access continues until the end of the current billing period. You are not charged again after this date.

Cancel via apple app store (iPhone or iPad)

If you subscribed through Apple's App Store, you must cancel through Apple's settings, not the UFC app itself. Deleting the app does not cancel the subscription.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the UFC Fight Pass app.
2. Tap Apple ID (at the top of the settings menu).
   • You may need to scroll up to see this option.
3. Select Subscriptions.
   • This shows all active subscriptions tied to your Apple ID.
4. Find UFC Fight Pass in the list and tap it.
   • If you don't see it, you may not have an active subscription, or it may be under a different Apple ID.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm and may offer a discount to keep you. Ignore this if you've decided to cancel.
6. Confirm the cancellation.
   • Warning: After you confirm, you will not be able to undo this action immediately. Make sure you've chosen the right subscription.
7. Apple will send you a confirmation email. Save it.
   • Pro tip: Apple processes cancellations within 24 hours. Check your email to confirm the cancellation went through.

Note: Apple handles all refunds and billing for App Store subscriptions. Contact Apple Support if you want to request a refund for unused time, not UFC.

Cancel via google play (Android devices)

Android subscribers must cancel through the Google Play Store app or website. Cancelling within the UFC app itself will not stop your charges.

1. Open the Google Play Store app on your Android device (or visit play.google.com on a web browser).
   • Make sure you're logged into the Google Account that purchased the subscription.
2. Tap your Profile icon (top-right corner).
   • On web, click Account instead.
3. Select Payments and subscriptions or Subscriptions.
   • You'll see a list of all active subscriptions linked to your Google Account.
4. Find UFC Fight Pass and tap it.
   • If the app appears under a different name, look for anything with "UFC" in the title.
5. Tap Cancel subscription.
   • Google may show you a discount offer to keep you subscribed. You can ignore this.
6. Confirm your cancellation request.
   • Pro tip: Google sends a confirmation email immediately. Save this for your records.
7. Check your email to confirm the cancellation is complete.
   • Google usually processes this within a few hours.

Note: Google Play handles all billing and refund requests for Android purchases. If you want a refund, contact Google Play Support, not UFC directly.

Cancel via roku, amazon prime video channels, samsung TV plus, or other platforms

If you subscribed to UFC Fight Pass through a third-party device or platform, you must cancel through that platform's account settings, not through the UFC app.

1. Identify where you subscribed.
   • Check your credit card or bank statement for the company that charged you (Roku, Amazon, Samsung, etc.).
2. Log into that platform's account on a web browser or the platform's app.
   • For Roku, go to Settings > Subscriptions.
   • For Amazon Prime Video Channels, visit Your Account > Prime Video Channels.
   • For Samsung, open My Account > Subscriptions.
3. Find UFC Fight Pass in your subscriptions list.
   • Some platforms list it as "UFC+" or with the logo.
4. Select Cancel or Manage subscription and then Cancel.
   • Follow that platform's specific prompts to confirm.
5. The platform will send you a confirmation email.
   • Pro tip: Save this email immediately. The platform (not UFC) handles refunds and billing disputes.

Warning: Each platform has its own refund policy. Contact the platform's support team (Roku, Amazon, Samsung, etc.) if you need a refund, because UFC's refund policy does not apply to platform-based subscriptions.

What happens after you cancel UFC fight pass

Understanding what comes next helps you avoid panic or confusion once your cancellation is processed.

Your access after cancellation

Once you cancel, your access to UFC Fight Pass continues until the end of your current paid billing cycle. This is a key point: cancellation does not immediately cut off your access. For example, if you're in the middle of a monthly billing cycle, you keep watching until that month ends.

After your current period expires, you lose access to the entire fight library, live events, and member-only features unless you resubscribe.

Your account and viewing history

Your account remains in your name while the subscription is active. If you resubscribe within a reasonable timeframe, your viewing history and preferences are usually preserved. However, once the subscription fully expires and remains cancelled for several months, UFC may eventually delete your account or restrict access to old data.

Auto-renewal and future charges

Cancellation immediately stops auto-renewal. You will not be charged again after your current billing period ends. If you see another charge after you've cancelled and confirmed your cancellation, contact your bank or payment provider and escalate to Stopee's guidance on disputing incorrect charges.

Will you get a refund from UFC fight pass

Refund eligibility depends on how you subscribed, when you subscribed, and why you're cancelling. Stopee breaks down your options below.

Direct subscription refund window (five-day cancellation)

If you subscribed directly through the UFC Fight Pass website and cancel within five calendar days of purchase, you may be eligible for a refund of the full subscription amount.

• The five-day window is strict. Once day six arrives, UFC typically does not refund.
• UFC's stated policy does not offer pro-rata (partial) refunds for cancellations after the five-day period.
• To request a refund within the window, contact UFC's support team directly via the website's Help or Contact page and provide your order number and email address.
• Pro tip: Request the refund in writing (email) so you have proof of your request.

After the five-day window

If you cancel after five days, UFC does not provide refunds for unused time within the billing period. For example, if you subscribed for a month and cancel on day 15, you forfeit the remaining two weeks.

This is standard practice for streaming services, but your rights under the Consumer Guarantees Act may override this in certain circumstances (see the Consumer Rights section above).

Third-party platform refunds (Apple, google play, roku, amazon, etc.)

If you subscribed via Apple App Store, Google Play, Roku, Amazon, or Samsung, those platforms have their own refund policies that supersede UFC's policy.

• Apple App Store: You have 14 days from the date of purchase to request a refund. Apple approves most refund requests if you cancel within this window. Contact Apple Support directly.
• Google Play: You have 48 hours from the time of purchase to request a refund. After 48 hours, refunds are at Google's discretion. Request a refund through the Google Play app or website.
• Amazon Prime Video Channels: Amazon's refund policy varies. Contact Amazon Customer Service for your eligibility.
• Roku: Check Roku's refund policy through your account settings or contact Roku Support.
• Samsung: Review Samsung's subscription refund policy via your Samsung account.

Important: These platforms often have generous refund windows compared to UFC's five-day window. If you subscribed through a third party, always contact the platform first, not UFC, because the platform handles the refund decision and processes the money back to your payment method.

Common mistakes that cost you money

We understand that subscription cancellations can feel stressful, especially if you've been charged unexpectedly. Stopee has identified the most expensive mistakes subscribers make so you avoid them.

Mistake one: cancelling in the app instead of your account settings

Deleting the UFC Fight Pass app or logging out does not cancel your subscription. Many subscribers make this mistake and then wonder why they're still charged weeks later. Always cancel through your account settings (on the website or the platform where you subscribed), never through the app itself.

Mistake two: not saving your confirmation email

After you cancel, save the confirmation email immediately. If UFC claims you're still an active subscriber or charges you again, this email is your proof that you cancelled. Without it, you'll have a harder time disputing an incorrect charge with your bank.

Mistake three: missing the refund window

The five-day direct refund window is short. If you change your mind about UFC Fight Pass, request a refund immediately within the first five days. After day five, refunds become much harder to obtain, and you'll be stuck with the full month's charge.

Mistake four: contacting UFC about a platform charge

If you subscribed via Apple, Google Play, or another platform, do not ask UFC for a refund. UFC cannot refund platform-based subscriptions because the platform collected your payment, not UFC. Contact Apple, Google, Amazon, or Roku directly instead. Stopee recommends mentioning this to UFC's support team if they try to redirect you, and then escalate to the platform's support.

Mistake five: assuming access ends immediately

Some subscribers cancel and then panic when they can still watch content. This is normal. Your access continues until the end of your billing period. You're not losing anything; this is how the service is designed. You'll only lose access once that period expires.

Step-by-step checklist before you cancel

Use this checklist to make sure you're ready to cancel and that you won't regret the decision.

How to verify your cancellation was successful

Verification is crucial because some subscribers cancel but discover weeks later they're still being charged due to a system error or a second subscription they forgot about.

Check your account status

Log back into your account 24 hours after cancellation and navigate to the subscriptions section. Your status should display "Cancelled" or "Ending on [specific date]". If it still shows "Active", your cancellation did not go through. Try cancelling again or contact support immediately.

Monitor your bank or card statement

Check your bank account or credit card statement for at least two billing cycles after your subscription period ends. You should see no further charges from UFC or the platform. If you see a charge, you have strong grounds to dispute it with your bank under the Consumer Guarantees Act.

If charges continue after cancellation

If you're charged after your subscription period ends and you've confirmed cancellation, contact your bank immediately and report the charge as unauthorised. Request a chargeback or dispute. Additionally, contact UFC's customer support with your cancellation confirmation email and ask for an explanation. If UFC refuses to explain or refund the erroneous charge, escalate to the Commerce Commission with your evidence.

Escalating a dispute with the commerce commission

If UFC charges you after cancellation, refuses to acknowledge your cancellation, or denies a refund you believe you're entitled to under the Consumer Guarantees Act, you have the right to escalate your complaint to New Zealand's consumer regulator.

When to contact the commerce commission

You should escalate if:

• UFC continues billing you after you've cancelled and provided proof.
• UFC refuses to refund within the five-day window without a valid reason.
• The service was not of acceptable quality or didn't match the description.
• UFC's cancellation process is deliberately designed to be unreasonably difficult.

How to lodge a complaint

Visit the Commerce Commission website (beehive.govt.nz) and submit a formal complaint. Provide:

• Your cancellation confirmation email or screenshot.
• Your bank statement showing the charge(s) in question.
• Copies of any emails from UFC support.
• A clear explanation of the issue and how much money you've lost.

The Commerce Commission will contact UFC on your behalf. This is a free service and often resolves disputes without further action from you.

Pricing summary for new zealand

Here's a quick reference for UFC Fight Pass pricing in New Zealand currency so you can decide whether the subscription is worth keeping.

If you're on the annual plan and cancel, remember that you forfeit the discount if you resubscribe on a monthly plan. However, Stopee recommends cancelling if the service no longer fits your needs, regardless of the discount, because paying for something you don't use is a bigger loss.

Should you cancel or keep your subscription

Before you cancel, ask yourself these questions to make sure you're making the right choice.

Reasons to cancel UFC fight pass

• You've finished the content you wanted to watch, and new fights don't interest you.
• The monthly or annual cost is straining your budget.
• You prefer watching fights on free or cheaper platforms.
• The app crashes frequently or the service doesn't work on your device.
• You've found a better value streaming service with more content.

Reasons to keep your subscription

• You watch at least one fight event per month, making the cost per viewing low.
• The original programming or fight library justifies the monthly cost for you.
• You're on the annual plan and have months remaining. The cost is already paid; cancelling won't refund unused time.
• You plan to resubscribe later for specific events. (However, beware: pausing a subscription for a few months and then restarting is often more expensive than cancelling and resubscribing fresh.)

Contacting UFC support and escalation

If you encounter problems during cancellation or have questions about your account, you may need to contact UFC's support team directly. However, Stopee recommends trying the cancellation steps above first because most issues resolve through the standard process.

Before you contact support

• Confirm your subscription method (direct, Apple, Google Play, etc.).
• Try cancelling again using the exact steps provided above.
• Check your email for any cancellation confirmation you may have missed.
• Verify your account login credentials are correct.

If you need to contact UFC

Visit the UFC Fight Pass website and look for a "Contact Us" or "Help" section. Most subscription services now use live chat or email support. Provide your account email, order number, and a clear description of the issue. If you're disputing a charge or requesting a refund within the five-day window, mention this in your opening message so UFC prioritises your request.

Pro tip: Keep your support ticket number and all emails from UFC. If the issue escalates, you'll need these for the Commerce Commission complaint.

Final summary and next steps

Cancelling UFC Fight Pass in New Zealand is straightforward once you know where to cancel based on your subscription method. Whether you subscribed directly, through Apple, Google Play, or another platform, the steps above will guide you to cancellation without mistakes.

Key takeaways:

• Cancel through your account settings, not the app.
• Save your confirmation email immediately.
• Your access continues until the end of your billing period (this is normal).
• Refunds are available within five days for direct subscriptions, but platform refunds depend on Apple, Google, or Amazon's policy.
• If UFC charges you after cancellation, use the Commerce Commission to escalate.
• Stopee has helped thousands of consumers cancel subscriptions correctly and recover refunds they didn't know they were entitled to. If you need further support, Stopee's guides cover cancellation for every major streaming service available in New Zealand.

You're now ready to cancel with confidence. Follow the checklist, save your confirmation, and move on to a streaming service that better matches your needs. Stopee is here whenever you need guidance on cancelling any subscription.