Manage Draftkings

How to cancel DraftKings in new zealand and protect your subscription rights

Understanding DraftKings and your options in new zealand

DraftKings is a US-based fantasy sports and sports betting platform that offers paid subscriptions, contest entry services, and in-app purchases through its ShopDraftKings website and mobile applications. The company operates primarily in North America, and its availability and features depend on your location and how you've accessed the service.

If you're based in New Zealand and hold a DraftKings subscription, you need to understand that DraftKings does not currently operate a New Zealand-specific service or offer subscriptions denominated in NZD. This means your subscription is likely managed through either the ShopDraftKings website or through Apple's App Store or Google Play, depending on how you signed up. Knowing which platform you use is your first step toward cancelling smoothly and avoiding unwanted charges.

Stopee helps thousands of New Zealand consumers navigate the complexities of cancelling overseas subscriptions. The cancellation process differs depending on your subscription source, and understanding these distinctions can save you time, money, and frustration.

Why new zealand consumers face unique challenges with DraftKings

Because DraftKings doesn't maintain a New Zealand office or local payment processing, your subscription management and cancellation process may be handled by third-party platforms like Apple or Google rather than directly by DraftKings. This creates a layer of complexity that many users overlook. If you cancel through the wrong channel, your subscription may continue charging your payment method without your knowledge.

Additionally, your consumer rights under New Zealand law-particularly the Consumer Guarantees Act 1993-may apply differently depending on how you purchased your subscription and which payment method you used. Stopee recommends clarifying these details before you proceed with cancellation.

Your consumer rights under new zealand law

As a New Zealand consumer, you have legal protections that apply to overseas digital services, though enforcing them can be complex when the merchant is based in the United States.

The consumer guarantees act 1993 and digital subscriptions

Under the Consumer Guarantees Act 1993, goods and services supplied to you in New Zealand must be of acceptable quality, fit for purpose, and as described. This applies to DraftKings subscriptions, even though the company is US-based. If DraftKings fails to deliver the service as promised, or if access is repeatedly unavailable, you may have grounds to dispute charges or claim a refund.

However, the Act has limitations: if you have explicitly agreed to specific terms and conditions (which DraftKings requires), those terms may override certain protections. The Act also does not automatically entitle you to a 14-day cooling-off period for digital services-that protection applies mainly to goods and some physical services.

When you can invoke your rights

You can appeal to the Consumer Guarantees Act if DraftKings:

• Fails to provide access to the service you paid for
• Continues charging after you cancel
• Does not honour a refund entitlement under their terms
• Engages in misleading conduct about cancellation or refund policies

Stopee advises documenting all communications, cancellation confirmations, and bank statements showing unwanted charges. This evidence strengthens your case if you need to escalate to the Commerce Commission or pursue a chargeback through your bank.

How to cancel DraftKings via ShopDraftKings (web)

If you subscribed through DraftKings' official ShopDraftKings website, you can cancel directly through your account settings in under five minutes.

1. Sign in to your DraftKings account on the ShopDraftKings website using your email address and password.
2. Navigate to your Account Settings or Billing section (the exact label varies, but look for "My Account" or "Settings" in the top menu or profile dropdown).
3. Select "Subscriptions" or "Manage Subscriptions" and locate the subscription you wish to cancel.
4. Click the cancellation button next to the relevant subscription (often labelled "Cancel Subscription" or "Cancel Plan").
   • DraftKings may prompt you to confirm the cancellation and ask why you're leaving. Providing feedback is optional.
5. Confirm your cancellation by clicking the final confirmation button.
6. Check your email for a cancellation confirmation message from DraftKings within a few minutes.
   • Pro tip: Screenshot or save this confirmation email. You'll need it if charges continue after cancellation.

Warning: After cancellation, you retain access until the end of your current billing cycle. DraftKings will not issue a refund for the unused portion unless specific circumstances apply (such as self-exclusion or a cooling-off period triggered within a legal timeframe).

What to do if you cannot find the cancellation option

If the Account Settings menu doesn't show a Subscriptions section, DraftKings may have rebranded or restructured their dashboard. In this case, look for "Billing," "Payment Methods," or "My Plans." If you still cannot locate the cancellation option, contact DraftKings customer support directly via their website's live chat or support form and request a manual cancellation.

How to cancel DraftKings via apple app store or google play

If you subscribed to DraftKings through your iPhone, iPad, or Android device, your subscription is managed by Apple or Google, not directly by DraftKings. You must cancel through the respective app store, not through the DraftKings app itself.

Cancelling an apple app store subscription (iPhone and iPad)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name or Apple ID at the top of the screen.
3. Select "Subscriptions" from the menu.
4. Find and tap the DraftKings subscription in the list.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm and may offer a discount to retain your subscription. Decline if you want to proceed with cancellation.
6. After you confirm, Apple displays a cancellation date. Screenshot this screen as proof.
   • Pro tip: Apple typically refunds overdue charges if you cancel within a few days of your renewal date. Check your purchase history to confirm the refund appears within 24-48 hours.

Warning: If you delete the DraftKings app without cancelling the subscription through Settings, your subscription will continue to charge. Deleting the app does not cancel the subscription.

Cancelling a google play subscription (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions."
3. Tap "Subscriptions" from the menu.
4. Find and tap the DraftKings subscription.
5. Tap "Cancel subscription" and confirm your choice.
   • Google will ask for a cancellation reason but this is optional.
6. You'll receive a confirmation email and see the cancellation reflected in your Google Play account immediately.
   • Pro tip: Google Play refunds are processed to your original payment method within 3-5 business days if you cancel within 48 hours of being charged.

Stopee recommends taking screenshots of your cancellation confirmation in both Apple and Google settings, as these provide proof if disputes arise later.

Refund policy and what you need to know

DraftKings' refund policy is restrictive, but New Zealand consumers have limited avenues to recover funds in specific situations.

ShopDraftKings subscription refunds

DraftKings' standard policy is: no refunds for ShopDraftKings subscriptions. However, exceptions exist:

• Self-exclusion or cooling-off period: If you trigger a self-exclusion (responsible gambling tool) or qualify for a cooling-off period under your jurisdiction's law, you may receive a prorated refund for the unused portion of your billing cycle. Note that when a prorated refund is issued, you typically forfeit any unused rewards, bonuses, or promotional credits.
• Billing errors: If you were charged multiple times due to a system error, contact DraftKings support immediately with proof of duplicate charges. They will investigate and issue a refund if an error is confirmed.

Contest and sportsbook entry fees

Entry fees for contests and sportsbook wagers are final and non-refundable under DraftKings' Terms of Use. Once you enter a contest or place a wager, the fee is deducted. You cannot recover this money unless DraftKings cancels the event or you successfully dispute the charge with your bank.

Deposit refunds

Refunds of unplayed deposits are tightly restricted. DraftKings' policy depends on your jurisdiction and payment method:

• Certain payment methods (gift cards, prepaid cards, some Interac transfers) are typically excluded from refund eligibility.
• Some jurisdictions allow refunds of unplayed balances under narrow conditions, but this is not a universal consumer right-it depends on local gambling and consumer law.
• To request a deposit refund, contact DraftKings support with proof that you have not used the funds for wagering.

Pro tip: If DraftKings refuses a refund you believe you're entitled to, and you paid by credit or debit card, file a chargeback with your bank. New Zealand banks can initiate disputes for "service not rendered" or "billing error." Provide your bank with cancellation confirmations and evidence of repeated billing after you cancelled.

Pricing and current DraftKings plans

DraftKings does not publish NZ-specific subscription pricing or offer plans denominated in NZD. Pricing varies by region and platform.

Because DraftKings does not operate in New Zealand, you'll see pricing in USD or the currency of your payment method (likely AUD if you're using an Australian payment method, or converted to NZD if you're using a New Zealand payment method). Check your subscription page in your DraftKings account or your device's app store for the exact amount you're being charged in your local currency.

What happens after you cancel DraftKings

Understanding what to expect post-cancellation prevents confusion and helps you catch billing errors quickly.

Your access during the grace period

When you cancel a paid subscription, you retain full access to DraftKings until the end of your current billing cycle. If your billing date is 20 days away, you'll have service for those 20 days. After the billing cycle ends, your access is automatically revoked and you will not be charged again.

Account and data retention

Your DraftKings account and profile remain active after you cancel the subscription (unless you explicitly request account closure). This means your account history, any contest records, and profile information are preserved. If you want to permanently delete your account, you must submit a separate account deletion request through DraftKings support.

Rewards and bonuses

Unused rewards, bonuses, or promotional credits may be forfeited upon cancellation, particularly if a prorated refund is issued. Check your account for any available rewards before cancelling, as DraftKings may not allow you to claim them after you've cancelled.

Stopee advises monitoring your bank statement for 7-14 days after cancellation to confirm that no further charges appear. If you see a charge after your cancellation date, file a dispute immediately.

Common mistakes to avoid when cancelling DraftKings

Cancelling a subscription sounds straightforward, but small oversights can lead to continued charges and frustration. We understand how annoying unexpected bills are, especially when you've already taken steps to cancel.

Deleting the app instead of cancelling the subscription

If you subscribed via Apple or Google, simply deleting the DraftKings app does not cancel your subscription. Your subscription continues to renew and charge your payment method every billing cycle. You must cancel through your phone's Settings app (Apple) or Google Play Store app (Android).

Cancelling in the wrong place

If you subscribed via ShopDraftKings but try to cancel through the DraftKings mobile app, the cancellation won't work. Conversely, if you subscribed via Apple or Google, cancelling within the DraftKings app won't process either. Verify where you subscribed and cancel in that exact location.

Ignoring the confirmation email

After you cancel, DraftKings sends a confirmation email. If you don't receive one within 10 minutes, your cancellation may not have gone through. Log back into your account and attempt cancellation again. Keep all confirmation emails as proof.

Not checking your statement after cancellation

Some users assume that because they clicked "cancel," they're protected from further charges. This isn't always true. Billing systems sometimes lag, or errors occur. Check your bank statement 7-10 days after your cancellation date to confirm that no renewal charge appears.

Your step-by-step cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself from unexpected charges.

Stopee recommends printing or saving a digital copy of this checklist for your records.

Escalating a dispute if DraftKings won't cooperate

If DraftKings continues to charge you after cancellation or refuses to refund money you believe you're owed, you have escalation options under New Zealand consumer law.

Contact DraftKings support

First, contact DraftKings customer support through their website or within the app. Provide:

• Your account email and user ID
• Screenshots of your cancellation confirmation
• Copies of unwanted charges from your bank statement
• The date you attempted to cancel

Request a full refund in writing and give DraftKings 14 days to respond. Save all correspondence.

File a chargeback with your bank

If DraftKings does not respond or refuses to refund, contact your New Zealand bank and file a chargeback. Most banks allow chargebacks for "service not rendered," "billing error," or "unauthorised charge." Provide your bank with all documentation: cancellation confirmations, DraftKings' refusal to refund, and a written statement explaining the issue.

Escalate to the commerce commission

If your chargeback is unsuccessful and the amount is significant, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. They investigate complaints about misleading conduct, unfair contract terms, and breaches of consumer law. You can file a complaint on the Commerce Commission website at no cost.

The Commerce Commission can take action against DraftKings if they find evidence of systemic breaches of the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Should you keep or cancel your DraftKings subscription?

Before you cancel, consider whether DraftKings still serves your needs.

Stopee supports whatever decision aligns with your financial wellbeing. If you're cancelling due to cost or responsible gambling concerns, you're making the right choice for yourself.

Contact DraftKings support and cancellation address

If you need to escalate your cancellation issue or request a refund, DraftKings does not maintain a New Zealand-specific postal address. The company's general corporate mailing address is:

DraftKings Inc.
Boston, MA
United States

However, postal mail to a US address is slow and unreliable for urgent disputes. Instead, use DraftKings' online support channels:

• Live chat support (available through the DraftKings website or app)
• Email support form (submit through Account Settings or Contact Us)
• Social media contact (DraftKings responds to inquiries on Twitter and Facebook)

For New Zealand-specific escalation, contact:

• Commerce Commission: complaint@comcom.govt.nz or visit comcom.govt.nz
• Your bank's dispute team (chargeback and billing error department)

Stopee's final checklist and recommendation

Cancelling DraftKings is simple if you follow the correct steps and avoid common pitfalls. Whether you're cancelling through ShopDraftKings, Apple, or Google Play, the key is to cancel in the right place, save your confirmation, and monitor your statement afterward.

Stopee has helped thousands of New Zealand consumers cancel overseas subscriptions and recover refunds they believed were lost. If you encounter resistance from DraftKings, remember that your consumer rights under the Consumer Guarantees Act 1993 protect you, and escalation options exist through your bank and the Commerce Commission.

Take action today: identify your subscription platform, follow the cancellation steps above, and reclaim control of your subscription spending. Stopee is here to support you through every step of the cancellation process.