Manage Eats Pass

How to cancel eats pass in new zealand and protect your wallet

What is eats pass and who should cancel

Eats Pass is Uber's subscription membership designed to reduce your delivery and service fees on eligible Uber Eats orders across New Zealand. You pay a fixed monthly fee and gain access to $0 delivery charges, lower service fees, and occasional member-only promotions on food orders.

The subscription targets frequent Uber Eats users who order multiple times per week and want to offset delivery costs. However, if your ordering habits have changed, the membership no longer delivers value, or you simply prefer to order without a recurring charge, cancelling is straightforward.

Is eats pass right for you

Eats Pass makes sense if you order food delivery at least twice weekly and spend more than NZ$50 per week. The NZ$9.99 monthly fee breaks even quickly when you save on delivery and service charges. If you order sporadically or prefer to use promotions and discount codes instead, you'll save money by cancelling.

Why consumers cancel

You might cancel because you've moved, changed your lifestyle, discovered cheaper alternatives, or simply forgotten the subscription existed. Stopee has helped thousands of New Zealand consumers audit their subscriptions and reclaim money spent on services they no longer actively use. If that sounds like you, take action now rather than letting charges continue.

Pricing and current eats pass plans in new zealand

Understanding what you're paying for helps you decide whether to keep or cancel your Eats Pass membership.

Current plan and pricing

Hidden costs to watch

The NZ$9.99 monthly charge will repeat automatically every 30 days unless you cancel. If you forget about the subscription for three months, you've spent nearly NZ$30 on a service you may not have used. Stopee recommends setting a calendar reminder to review all subscriptions quarterly, so forgotten charges never catch you off guard.

How to cancel eats pass on mobile app (iOS or android)

Cancelling via the Uber Eats mobile app is the fastest method and takes fewer than three minutes.

Step-by-step cancellation on your phone

1. Open the Uber Eats app on your iPhone or Android device and ensure you're signed in to your account.
   • If you're not logged in, tap the account icon (usually in the bottom right corner) and enter your email and password.
2. Navigate to your Account or Profile section by tapping the account icon at the bottom of the screen.
   • You'll see your profile picture and name at the top of this menu.
3. Scroll down and select "Eats Pass" or "Memberships" from the menu options.
   • This section displays your active subscriptions and membership details.
4. Tap "Manage Membership" or "Manage subscription" to access your Eats Pass options.
   • You'll see buttons for managing, pausing, or ending your membership.
5. Select "End Membership" or "Cancel Eats Pass" (the exact wording may vary slightly by app version).
   • A confirmation screen will appear explaining what happens when you cancel.
6. Confirm your cancellation by tapping "Yes, end membership" or the confirmation button.
   • You'll receive an on-screen confirmation and an email confirmation to your registered address.

Pro tip: Screenshot or forward the cancellation confirmation email to yourself for your records. You'll need this if Uber Eats incorrectly charges you after cancellation.

What you'll see after cancelling on the app

The app displays a message confirming that your Eats Pass has been cancelled. Your current benefits continue until the end of your current billing cycle, so you won't lose access mid-month. After that date, Eats Pass benefits disappear and delivery fees return to their standard rate.

How to cancel eats pass on desktop or web browser

If you prefer to use a computer, you can cancel through the Uber Eats website in a similar number of steps.

Step-by-step cancellation on desktop

1. Visit the official Uber Eats website and sign in using your email and password.
   • Navigate to uber.com/en-NZ/en/eats/ to ensure you're on the correct regional site.
2. Click on the account menu (usually a profile icon or hamburger menu in the top right corner).
   • A dropdown menu displays your account options and settings.
3. Select "Account settings" or navigate to the "Memberships" or "Eats Pass" section.
   • You may need to scroll through account settings to locate the memberships area.
4. Click "Manage Membership" next to your active Eats Pass subscription.
   • The page displays your current plan, next billing date, and cancellation options.
5. Choose "Cancel membership" or "End subscription" from the available options.
   • You'll see a confirmation dialog explaining the cancellation terms.
6. Confirm your cancellation by clicking "Yes, cancel" or the final confirmation button.
   • You'll receive an on-screen confirmation and a confirmation email immediately.

Pro tip: If you encounter any technical issues during desktop cancellation, switch to the mobile app and complete cancellation there instead. Both methods update your account instantly.

What happens after you cancel eats pass

Cancelling Eats Pass creates clarity around your remaining benefits and future charges, so you know exactly where you stand financially.

Your benefits after cancellation

You do not lose access immediately. Eats Pass benefits remain active until the end of your current billing cycle. If today is the 15th and your next renewal is on the 30th, you'll enjoy the full $0 delivery and service fees for those remaining 15 days. Once the cycle ends, standard delivery and service fees apply to all orders.

Your account and data

Cancelling Eats Pass does not delete your Uber account or any order history. Your account remains active for placing orders and using other Uber services (such as Uber rides). Your subscription history stays in your account for reference and support purposes. You can resubscribe to Eats Pass anytime if you decide you want it back.

Avoiding accidental recharges

After you cancel, Uber Eats will not charge you again. However, if you see a charge appear after your cancellation date, contact Uber Eats Support immediately with your cancellation confirmation email. Stopee advises monitoring your bank statement or credit card for 48 hours after cancellation to catch any unexpected charges before they become a larger problem.

Refunds and what you're entitled to claim

New Zealand consumer law provides specific protections around refunds for subscriptions, and it's crucial to understand your rights before accepting a "no refund" policy.

Standard refund policy

Uber Eats typically does not offer refunds for completed monthly payments. If you cancel mid-cycle, you forfeit the unused portion of that month's subscription fee. There are no pro-rata refunds or credits applied to future orders. This is the company's standard position and applies to most cancellations outside specific legal windows.

Your cooling-off period and statutory rights

You have stronger rights than Uber Eats' standard terms suggest. Under New Zealand's Consumer Guarantees Act and distance selling regulations, you are entitled to a full refund within 5 business days of purchasing or renewing your Eats Pass subscription, provided you cancel during this cooling-off window. This applies whether you're purchasing for the first time or renewing an existing plan.

• If you cancelled within 5 business days of purchase or renewal, you qualify for a full refund regardless of Uber's standard policy.
• Free trial periods are typically excluded from the cooling-off right.
• You must contact Uber Eats Support in writing (via email or in-app support form) to claim your cooling-off refund, stating the date of purchase and your cancellation request.

Refund claims outside the cooling-off window

If you're beyond the 5 business day window, refunds are considered on a case-by-case basis. However, if Uber Eats failed to deliver the service as promised (such as consistent delivery failures or service unavailability), you may still be entitled to a refund or credit under the Consumer Guarantees Act. Document any service failures and contact Uber Eats Support with evidence.

Pro tip: If Uber Eats refuses your refund claim, contact the Commerce Commission's dispute resolution process or your bank to file a chargeback. Stopee has seen many consumers successfully recover refunds by escalating through these official channels.

Your consumer rights under new zealand law

Understanding your legal protections ensures you're not at the mercy of Uber Eats' terms and conditions alone.

The consumer guarantees act and subscription services

The Consumer Guarantees Act protects you when purchasing services in New Zealand. Uber Eats must provide Eats Pass as described and ensure the service is fit for purpose. If delivery fees aren't waived as promised, or if the service is repeatedly unavailable, the company has breached the Act regardless of their "no refund" clause. Company terms never override statutory rights.

When to escalate your complaint

If Uber Eats refuses to refund you or resolve a service complaint, your next steps are:

• File a dispute with your bank or payment provider (PayPal, Visa, etc.) for a chargeback if Uber Eats received a payment they didn't honor.
• Contact the Commerce Commission's dispute resolution service or file a complaint with them for alleged breaches of the Consumer Guarantees Act.
• Keep detailed records of every communication, including dates, names, and responses from Uber Eats Support.
• Reach out to community advocacy groups or consumer affairs agencies in your region for guidance on formal complaints.

Stopee recommends documenting all issues in writing and keeping copies of emails, screenshots, and transaction records. These become crucial if you need to escalate your case.

Common mistakes that delay or prevent cancellation

Cancelling a subscription should be straightforward, but many consumers hit unexpected hurdles that cost them time and money.

Mistake 1: trying to cancel through the wrong menu

Some users navigate to their Uber (rides) account settings and look for Eats Pass there. Eats Pass settings are only in the Uber Eats app or Uber Eats website, not in the main Uber account. If cancellation buttons don't appear, you're likely in the wrong app or section. Switch to the Uber Eats app specifically and try again.

Mistake 2: assuming immediate cancellation ends benefits

Many consumers cancel and then panic when they see a charge on their bank statement 48 hours later. This charge is the final billing cycle closing out before the cancellation takes effect. You will not be charged again after that final cycle ends. Check your confirmation email for the exact end date of your benefits.

Mistake 3: not saving your cancellation confirmation

If you don't keep a record of your cancellation, you have no proof if Uber Eats charges you again by mistake. Forward your confirmation email to yourself, take a screenshot, or write down the date and time of cancellation. Stopee has seen consumers waste hours explaining duplicate charges without documentation.

Mistake 4: cancelling days before renewal without checking the timing

Warning: If you cancel within 48 hours of your next scheduled payment, Uber Eats may still process that final charge. To avoid this, cancel as soon as possible after your most recent billing date, leaving maximum time before the next charge. Your confirmation email will show the exact renewal date.

Mistake 5: contacting support without explaining your issue clearly

If you email Uber Eats Support saying "I want to cancel," support staff may simply process your request without checking if you're eligible for a refund under the cooling-off period. State your intention clearly: "I wish to cancel my Eats Pass subscription and request a refund under the Consumer Guarantees Act cooling-off period if applicable" (and include your purchase date). This prompts support to review your eligibility properly.

Cancellation checklist for eats pass

Use this checklist to ensure your cancellation is complete and your account is protected.

When to contact uber eats support

Some cancellation situations require direct support intervention rather than self-service options.

Reasons to contact support directly

Reach out to Uber Eats Support if you cannot locate the cancellation button in the app or website, if you believe you qualify for a cooling-off refund, if you were charged after your cancellation date, or if you wish to dispute a service failure. Use the in-app help section or submit a support form on the Uber Eats website.

Pro tip: Email support is preferable to chat for cancellations because you receive a written record of the conversation. Include your account email, the date of your most recent charge, and a clear statement of your request.

If uber eats support refuses your request

Document their refusal in writing. Then contact the Commerce Commission or your local consumer protection agency. Stopee advises keeping all correspondence because you may need it for a formal complaint or chargeback claim with your bank.

Summary and next steps

Cancelling Eats Pass is a straightforward process when you follow the correct steps and understand your rights. Whether you use the mobile app or desktop website, you can cancel in under three minutes. Your Eats Pass benefits continue until the end of your current billing cycle, so you won't lose access immediately. If you're within the 5 business day cooling-off period, you're entitled to a full refund under New Zealand consumer law.

Act now if you've decided to cancel. Every day you delay risks another charge hitting your account. Use the step-by-step instructions above, save your confirmation email, and monitor your bank statement to ensure no unexpected charges occur. If Uber Eats refuses to cooperate, you have legal remedies through the Commerce Commission and your bank's chargeback process.

Stopee is dedicated to helping New Zealand consumers cancel unwanted subscriptions and reclaim their money. Our guides have helped thousands of users eliminate recurring charges they forgot about, redirect that money to savings, and take control of their spending. Visit Stopee today to explore cancellation guides for other services you may no longer need, or contact our support team if you encounter any issues cancelling your Eats Pass membership.