Manage Eso Plus

How to cancel your ESO plus subscription in new zealand and protect your rights

What is ESO plus and why you might want to cancel

ESO Plus is the monthly or annual membership service for The Elder Scrolls Online (ESO), Bethesda's sprawling multiplayer role-playing game. The subscription grants you access to all DLC game packs, a dedicated Craft Bag for unlimited crafting materials, monthly Crown allowances, and various in-game bonuses-but only while your membership is active.

The service works across multiple platforms: your ESO account on PC and Mac, Steam on PC, PlayStation Network in New Zealand, Xbox Live, and Epic Games. You can choose subscription terms of 1, 3, 6, or 12 months, with prices ranging from NZ$20.95 to NZ$184.95.

Many players subscribe enthusiastically but later discover they no longer play regularly, can no longer afford the monthly cost, or have found a gaming community elsewhere. If that describes your situation, Stopee has compiled this guide to walk you through cancelling ESO Plus safely and understanding your legal rights as a New Zealand consumer.

When cancellation makes sense

Cancel ESO Plus if you have stopped playing regularly, if the subscription no longer aligns with your gaming habits, or if the monthly NZ$20.95 charge strains your budget. You may also wish to cancel if you purchased a longer bundle (3, 6, or 12 months) and realise the commitment is too steep.

Importantly, cancelling stops future charges but does not instantly strip your access. You retain all ESO Plus benefits-Crowns, DLC packs, Craft Bag, bonuses-until your current paid period expires. This grace period means you can cancel at any time and still play until your money runs out, so there is no penalty for acting today.

Reasons players keep their subscription

Some players renew because the Craft Bag alone saves enormous inventory management time, or because they enjoy one DLC pack per month. Others love the Crown stipend, which can be saved or spent on cosmetics. If you are an active raider, crafter, or collector, ESO Plus may still be worth the cost-but only you can decide.

ESO plus pricing in new zealand

Understanding the exact cost of your subscription helps you calculate whether the monthly charge justifies your playtime.

Subscription plans and costs

Pricing notes for new zealand players

These figures reflect official pricing from the PlayStation Network store in New Zealand as of the most recent update. Prices may vary slightly depending on which platform you use (ESO account, Steam, Xbox, or PlayStation), but they remain broadly consistent across regions.

The monthly plan (NZ$20.95) is most flexible because you can cancel anytime and lose only one month of payment. Longer bundles offer a small per-month discount but lock you in. For example, the 12-month plan costs approximately NZ$15.41 per month, but you must commit upfront.

Your consumer rights under new zealand law

Before diving into the cancellation steps, you should know that New Zealand consumer protection law gives you important safeguards, even when a company says "no refunds."

The consumer guarantees act and digital services

New Zealand's Consumer Guarantees Act (1993) protects consumers who purchase goods and services, including digital subscriptions like ESO Plus. Under this law, you have the right to expect that:

• The service is supplied with reasonable care and skill
• The service is fit for the purpose for which it was supplied
• The service is as described or advertised to you
• The service is safe and does not cause personal injury

If ESO Plus fails to meet any of these guarantees-for example, if the service suffers prolonged outages, if promised DLC packs are withheld, or if the service is misrepresented in marketing-you may be entitled to a refund, replacement, or repair, regardless of ESO's stated "no refunds" policy.

When you can demand a refund

You can request a refund if the digital service is substantially not as described. Examples include the Craft Bag being removed mid-subscription, promised Crown amounts not being delivered, or DLC access being disabled while your payment remains active. Minor bugs or balance changes do not trigger a refund right, but broken core features do.

The Commerce Commission New Zealand also oversees misleading or deceptive conduct in commerce. If you believe ESO Plus was marketed deceptively-for instance, if the subscription locked you in without clear disclosure, or if cancellation was deliberately obscured-you can lodge a complaint with the Commerce Commission.

How to cancel ESO plus by platform

Cancellation depends on which platform charged your subscription. Stopee breaks down each method step by step so you do not get lost in account menus.

Cancel via your ESO account (PC, mac, and epic games)

If you subscribed directly through Bethesda's official ESO website-whether on PC, Mac, or via Epic Games-follow these steps to cancel immediately.

1. Visit the ESO account website at account.elderscrollsonline.com and log in with your credentials.
2. Navigate to Manage Membership or the subscriptions section.
3. Select Cancel Membership or Manage Subscription.
4. Confirm your decision by choosing "Please cancel my membership" or ticking the cancellation checkbox.
5. Submit the cancellation request. You will see a confirmation banner on the website.
6. Check your email inbox (including spam) for a cancellation confirmation email from Bethesda.

Pro tip: Take a screenshot of the confirmation banner and save the cancellation email. These act as proof if any issues arise.

Cancel via steam (PC only)

If you purchased ESO Plus through Steam, you must cancel within Steam's client, not through the ESO website.

1. Open the Steam client on your PC and log into your Steam account.
2. Go to Account at the top of the window, then select Account Details.
3. Click the Manage Subscriptions tab or link.
4. Find The Elder Scrolls Online and look for your ESO Plus subscription.
5. Click Edit next to the ESO Plus entry.
6. Select Cancel my subscription and confirm.
7. Click Apply to complete the cancellation.

After cancellation, the subscription status will display as "Cancelled" in your Manage Subscriptions list. Steam will not charge you again after your current billing period ends.

Cancel via PlayStation network (New zealand)

PlayStation subscriptions are managed through your PlayStation Network (PSN) account, not through the ESO website or the game itself. Follow these steps carefully.

1. Log into your PlayStation account on a console or at store.playstation.com using your New Zealand PSN credentials.
2. Navigate to Your Profile or Account Information.
3. Select Subscriptions or Manage Subscriptions.
4. Find The Elder Scrolls Online or ESO Plus in the list.
5. Choose Manage or Edit next to the subscription.
6. Select Turn off auto-renew or Cancel subscription.
7. Confirm your choice and complete the process.

Warning: The ESO website cannot cancel subscriptions purchased through the PlayStation Store. You must cancel through your PSN account. If you attempt to cancel on the ESO website and your subscription was bought via PlayStation, nothing will happen.

Cancel via xbox live (Xbox one or xbox series x|S)

Xbox Game Pass subscriptions, including ESO Plus, are managed through your Microsoft account, not through ESO directly.

1. Log into your Microsoft account at account.microsoft.com or access settings on your Xbox console.
2. Go to Services & Subscriptions or Manage Subscriptions.
3. Locate The Elder Scrolls Online or ESO Plus.
4. Select Manage and then choose Turn off recurring billing or Cancel.
5. Confirm and complete the cancellation.

Pro tip: If you are unsure which platform holds your ESO Plus subscription, check your recent payment confirmation email or your bank or credit card statement. It will show whether the charge came from Bethesda, Steam, PlayStation, or Microsoft.

What happens immediately after you cancel

Cancellation can feel anticlimactic because your access does not vanish at once-and that is by design.

Your access window after cancellation

When you cancel, you retain all ESO Plus benefits until the end of your current billing cycle. If you paid for a 1-month subscription on 15 January and cancelled on 20 January, you keep the Craft Bag, DLC access, and Crowns through 15 February. On 16 February, those benefits expire.

This grace period is generous. It means you can cancel the moment you decide to stop playing without losing any paid time. You will never be charged again, but you will get full value from the month or period you already paid for.

Confirmation and record-keeping

After cancellation, you should receive:

• A confirmation banner or message on the platform where you cancelled (ESO website, Steam, PlayStation, or Xbox)
• A confirmation email from Bethesda (if cancelled via ESO account) or from the console platform (if cancelled via PlayStation or Xbox)
• A status update in your subscription list showing the subscription as "Cancelled" or "Off"

Save all confirmations. Screenshots or emails prove you cancelled if a charge appears in error or if customer support disputes your claim. Store these files in a safe place or email them to yourself for backup.

Will you get a refund for ESO plus

Refunds for subscriptions are rarely straightforward, but New Zealand consumer law gives you more protection than ESO's blanket "no refunds" policy suggests.

ESO's official refund policy

Bethesda's public refund policy states that ESO Plus memberships and in-game Crown purchases are non-refundable once the billing period has begun, even if you have barely used the service. This policy is strict, and Bethesda enforces it as their default position.

However, this policy is not absolute. Statutory consumer protection law in New Zealand overrides company policies when they conflict with consumer guarantees.

When new zealand law entitles you to a refund

Under the Consumer Guarantees Act, you have the right to cancel and receive a refund if:

• The service was not supplied with reasonable care and skill (for example, the service is unplayably buggy)
• The service is not as described (for example, the advertised Craft Bag is missing or DLC access is blocked)
• The service is not fit for purpose (for example, you cannot actually use the features you paid for)
• The service contains a significant defect that substantially reduces its value to you

If ESO Plus suffered a major outage lasting days, or if core promised features were removed mid-subscription without refund or credit, you could reasonably claim a partial refund.

How to request a refund

First, contact Bethesda support directly. Email or submit a support ticket describing the issue. Be specific: explain what went wrong, when, and how it affects your ability to use the subscription as promised.

If Bethesda refuses, escalate to the Commerce Commission New Zealand or file a dispute with your bank or payment provider. Include copies of your cancellation confirmation, screenshots of the broken service, and your communication with Bethesda.

Stopee recommends keeping detailed notes of any service failures because these records become your evidence if you need to escalate beyond Bethesda's customer service.

Common cancellation mistakes to avoid

Cancelling a subscription should be simple, but dark patterns and platform confusion trip up even careful players.

Mistake 1: cancelling on the wrong platform

The most frequent error is attempting to cancel on the ESO website when your subscription was purchased through Steam, PlayStation, or Xbox. The ESO website has no power over platform-hosted subscriptions, so your cancellation request will fail silently or be ignored. You must cancel on the platform that charged you.

To avoid this: check your latest payment receipt or bank statement. It will clearly show which company billed you (Bethesda, Valve/Steam, Sony/PlayStation, or Microsoft).

Mistake 2: forgetting to confirm cancellation

Some platforms require you to actively confirm a cancellation prompt. If you click "Cancel subscription" but miss the secondary confirmation step, your cancellation does not register. You will be charged again at renewal.

To avoid this: after each cancellation step, look for a confirmation banner, email, or status update. Do not assume the process is complete until you see explicit proof.

Mistake 3: confusing "Turn off auto-renew" with cancellation

PlayStation and Xbox sometimes offer "Turn off auto-renew" as a separate option from "Cancel subscription." Turning off auto-renew stops future charges but does not cancel your current active subscription. You need to do both: cancel the active subscription and ensure auto-renew is off.

To avoid this: always look for language like "Cancel subscription" or "End membership," not just "Turn off auto-renew."

Mistake 4: not saving proof

If a charge appears on your statement weeks later and you cannot prove you cancelled, disputing it becomes harder. Bethesda may claim no cancellation request was received. Without screenshots or emails, you are at a disadvantage.

To avoid this: save every confirmation you receive. Email the confirmation to yourself immediately, or use a browser screenshot tool. These documents are your safety net.

What to do after cancellation is complete

Cancelling is emotionally easy, but the administrative follow-up ensures you stay protected.

Verify your cancellation in 48 hours

Log back into your account (ESO, Steam, PlayStation, or Xbox) within 48 hours and check that your subscription shows as "Cancelled" or "Inactive." This verification confirms the request processed correctly. If it still shows as active, contact support immediately.

Pro tip: Mark your calendar for one day before your current billing period ends. On that date, log in again to confirm your subscription is truly inactive. If a charge still appears, you will catch it early.

Monitor your payment method

Check your bank account or credit card statement on the date your billing cycle normally renews. If you see a surprise charge after cancellation, contact your bank immediately and report it as an unauthorized charge.

You have strong grounds for a chargeback or dispute under New Zealand consumer law because you cancelled in advance. Your bank will investigate and often reverse the charge.

Keep records indefinitely

Store cancellation confirmations, screenshots, and emails in a dedicated folder or cloud backup. Consumer disputes can arise months later. Having proof of cancellation from day one puts you in a position of strength.

Checklist: have you completed your cancellation safely

Use this checklist to confirm you have covered every step.

Final thoughts: you are now in control

Cancelling ESO Plus is a straightforward process once you know which platform holds your subscription and where to click. The steps are simple, the grace period gives you time to change your mind, and New Zealand law protects you if anything goes wrong.

Remember: cancellation stops future charges but keeps your benefits active until the end of your paid period. You lose nothing by cancelling today except the monthly charge itself.

If Bethesda tries to charge you after cancellation, or if service issues justify a refund, you have consumer rights under the Consumer Guarantees Act. Do not accept a refusal without escalating to the Commerce Commission or your bank.

Stopee has helped thousands of consumers cancel subscriptions confidently and on their own terms. Whether you are stepping away from ESO to play something else or simply trimming your monthly expenses, you now have the knowledge and confidence to act. Visit Stopee to find guides for cancelling other subscriptions and services across New Zealand, and never feel trapped by recurring billing again.