Manage Gta+

How to cancel gTA+ in new zealand: your step-by-step guide

What gTA+ is and why you might want to cancel

GTA+ is a paid monthly subscription service for Grand Theft Auto Online that delivers in-game currency, exclusive items, and access to special content every month. The subscription renews automatically until you cancel it.

You manage GTA+ through the platform where you purchased it - whether that's the PlayStation Store, Xbox Game Pass, the Rockstar Launcher, Steam, Epic Games, Google Play, or the App Store. There's no single "GTA+ account" to log into; instead, your subscription is tied to your gaming platform account.

When you should consider cancelling gTA+

Many players cancel GTA+ because they've finished the in-game content they wanted, they no longer play Grand Theft Auto Online regularly, or the monthly cost no longer fits their budget. Others cancel because they've realised they prefer to play casually and don't need the recurring bonuses and currency drops.

If you're unsure whether to cancel, remember that you can always resubscribe later. Your game progress and account data remain safe after cancellation - only the monthly billing stops.

Why stopee exists for subscribers like you

At Stopee, we help thousands of players and digital service subscribers in New Zealand cancel unwanted subscriptions quickly and without stress. We know the cancellation process can feel hidden or deliberately complicated, which is why Stopee breaks down every step so you know exactly what to do.

Understanding gTA+ pricing in new zealand

GTA+ pricing varies by platform and changes periodically, so the exact New Zealand Dollar amount depends on where you subscribed.

Check your bank statement or your most recent email receipt to see exactly how much you're being charged. This will tell you which platform billed you and what your actual NZD amount is.

How to cancel gTA+ step by step

The cancellation process depends entirely on which platform you used to buy GTA+. First, identify that platform, then follow the matching steps below.

Cancel gTA+ on PlayStation store (PS5 or web)

PlayStation is the most common platform for GTA+ subscriptions in New Zealand.

1. On your PS5 console, go to Settings (top right of home screen)
   • Select Users and Accounts
   • Choose your account
   • Select Account
2. Go to Payment and Subscriptions
   • Select Subscriptions
3. Find GTA+ in the list of active subscriptions
4. Select GTA+ and choose Cancel subscription
   • You'll see a summary of when your access ends (usually the end of your current billing period)
5. Confirm cancellation
   • Take a screenshot or note the confirmation details and date

Alternatively, cancel via PlayStation's web account:

1. Visit account.playstation.com and sign in with your PlayStation Network account
2. Go to Payments and Subscriptions (or Billing)
3. Select Subscriptions
4. Click GTA+ and select Cancel
5. Confirm and save your confirmation reference

Pro tip: PlayStation's web method is often faster than navigating the PS5 menus. You'll still retain access until the end of your paid period after cancellation.

Cancel gTA+ on rockstar launcher (PC)

1. Visit socialclub.rockstargames.com and sign in with your Rockstar account
2. Go to Account Settings
   • Select Subscriptions or Billing
3. Locate GTA+ in your active subscriptions list
4. Click Cancel Subscription or Disable Auto-Renewal
   • Rockstar will show you the date your subscription ends
5. Confirm the cancellation
   • Screenshot the confirmation page for your records

Cancel gTA+ on steam

1. Open Steam on your computer and sign in
2. Click your account name in the top right corner
3. Select Account (or Account Details)
4. Go to Subscriptions on the left sidebar
5. Find GTA+ and click Manage subscription or Cancel subscription
6. Confirm your cancellation
   • Note the end date of your access

Cancel gTA+ on epic games

1. Visit www.epicgames.com and sign in
2. Click your account icon (top right)
3. Select Account
4. Choose Subscriptions on the left menu
5. Find GTA+ and click the three-dot menu icon
6. Select Cancel subscription
   • Confirm the cancellation date

Cancel gTA+ on google play (Android)

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right
3. Select Payments and subscriptions
4. Choose Subscriptions
5. Find GTA+ and tap it
6. Select Cancel subscription
   • Follow the prompts to confirm

Pro tip: You can also cancel Google Play subscriptions from a web browser at play.google.com if you prefer not to use your phone.

Cancel gTA+ on app store (iOS)

1. Open the App Store on your iPhone or iPad
2. Tap the profile icon (bottom right of screen)
3. Select Subscriptions
4. Find GTA+ in the list
5. Tap GTA+ and select Cancel Subscription
   • Apple will ask you to confirm and show your access end date
6. Confirm the cancellation
   • Save the confirmation for your records

Warning: Do not delete the GTA+ app from your device - deletion does not cancel the subscription. You must use the subscription settings shown above.

What happens after you cancel gTA+

Cancelling GTA+ stops future charges but does not immediately remove your access to subscription benefits.

Your access and in-game content

Once you cancel, you retain all GTA+ benefits until the end of your current billing period. For example, if you cancel mid-month and your billing date is the 15th of each month, you keep your benefits until the 15th. After that date, your access ends and monthly charges stop.

Your game progress, character level, vehicles, and property all remain in your account permanently. Cancellation does not delete any of your in-game data or achievements.

Resubscribing in the future

If you want to resubscribe to GTA+ later, you can do so through the same platform. When you resubscribe, you'll receive the current month's benefits according to Rockstar's active promotion at that time - not necessarily the same bonus as before.

You can cancel and resubscribe as many times as you wish without penalty.

Refunds: what you're entitled to in new zealand

Refund eligibility depends on your platform and how recently you paid. New Zealand consumer law gives you specific protections, and some platforms are more flexible than others.

PlayStation store refund policy

PlayStation offers a 14-day money-back guarantee. If you purchased GTA+ within the last 14 days, you can request a refund through PlayStation Support, even if you've used the service.

1. Visit support.playstation.com or contact PlayStation Support via live chat
2. Request a refund for GTA+ citing the 14-day refund window
3. Provide your receipt or transaction ID (check your email or transaction history)
4. Explain that you're within the 14-day period

Pro tip: Screenshot your request and any response emails. If PlayStation initially declines, you can escalate by referencing New Zealand's Consumer Guarantees Act (see next section).

Rockstar launcher, steam, epic games, and other stores

Rockstar's standard position is that completed subscription periods are non-refundable. However, Steam, Epic Games, Google Play, and the App Store each have their own refund policies.

Your rights under new zealand consumer law

The Consumer Guarantees Act 1993 protects you as a New Zealand consumer. Even if a company's stated policy says "no refunds," you have legal rights if:

• The service was not provided as advertised or promised
• The service is faulty or not fit for purpose
• The service is not of acceptable quality for the price paid
• You were misled about billing, cancellation, or features

If GTA+ wasn't delivered properly, the service crashed frequently, or you were unable to cancel as advertised, you may have grounds to request a refund under the Consumer Guarantees Act, regardless of what the company's stated refund policy says.

Escalation point: If the platform refuses your refund and you believe you have a valid claim under the Consumer Guarantees Act, you can lodge a complaint with the Commerce Commission (comcom.govt.nz) or seek advice from Citizens Advice Bureau.

Common mistakes when cancelling gTA+

Many players cancel GTA+ but still get charged the next month because they made one of these mistakes. Let's make sure that doesn't happen to you.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting GTA+ (or Grand Theft Auto Online) from your device does nothing to stop the recurring charge. You must cancel the subscription through the platform's subscription settings, not through app deletion.

Action: If you've deleted the app but not cancelled the subscription, follow the steps above immediately to disable auto-renewal. Check your next billing date and confirm the cancellation in writing (screenshot) before that date arrives.

Mistake 2: not confirming you've cancelled

Some players think they've cancelled but actually just opened the cancellation page without completing the final confirmation step. Always confirm the cancellation and note the date when your access will end.

Pro tip: Screenshot the confirmation page and the date your subscription ends. If you're charged again, you'll have proof you cancelled.

Mistake 3: cancelling partway through a billing cycle and expecting an immediate refund

Cancelling GTA+ stops future charges but does not refund the current month's payment. Your access continues until the end of your billing period. Only if you cancel within 14 days of purchase (on PlayStation, Steam, or Epic) might you be eligible for a full refund.

Mistake 4: not checking which platform billed you

If you're unsure which store charged you for GTA+, check your bank statement or credit card bill. Look for charges from "PlayStation," "Rockstar," "Steam," "Epic," "Google," or "Apple." Cancelling on the wrong platform won't stop your charges.

How to confirm your cancellation is complete

Before you walk away, verify that your cancellation has actually taken effect. This checklist ensures you won't be charged again.

1. Visit your subscription settings on the platform where you cancelled (PlayStation, Steam, Epic, Rockstar, etc.)
2. Check that GTA+ no longer appears in your active subscriptions list
   • It may appear under "Ended subscriptions" or "Cancelled" - this is normal
3. Make a note of the date your current access ends
   • Mark this date in your calendar
4. Check your email for a cancellation confirmation from the platform
   • If you don't receive one, take a screenshot of the subscription settings page showing the cancellation
5. On your next potential billing date, confirm you were not charged
   • Check your bank statement or credit card

Pro tip: Set a phone reminder for 24 hours after your stated access end date. Verify your bank account shows no new charges. If you were incorrectly charged after cancellation, contact the platform's support team immediately with your cancellation screenshot.

Comparing subscription cancellation across platforms

If you use GTA+ on multiple platforms or want to know which platform makes cancellation easiest, this comparison helps.

All platforms make cancellation straightforward once you find the subscriptions menu. The main difference is refund policy - PlayStation's 14-day guarantee is the most player-friendly.

Why stopee helps thousands cancel every month

GTA+ cancellation is simple when you know where to look, but the platforms deliberately hide subscription settings. Stopee has helped thousands of New Zealand consumers cut unwanted charges, avoid dark patterns, and understand their rights under the Consumer Guarantees Act.

Our mission is to make sure you feel in control of your spending and your digital subscriptions. If you need help with GTA+ or any other subscription, Stopee exists to walk you through the process with clear, friendly guidance.

Next steps

Choose your platform from the section above, follow the step-by-step instructions, and verify your cancellation within 24 hours. Keep your confirmation screenshot and monitor your next billing date. If you encounter resistance from the platform or have questions, Stopee's resources and consumer law information are always available to support you.

Contacting rockstar games directly

If you need to reach Rockstar Games for escalation or have billing disputes that the platform settings don't resolve, use this address:

Rockstar Games, Inc.
Attn: Customer Support
622 Broadway
New York, NY 10012
United States

Note: Rockstar does not maintain a dedicated New Zealand postal address. For fastest resolution, use the live support chat on your gaming platform (PlayStation, Steam, Epic, Rockstar Launcher) rather than postal mail, which may take weeks.

Your GTA+ subscription is yours to manage. By following this guide and keeping your cancellation proof, you've taken control of your monthly spending and protected yourself under New Zealand law. Stopee is proud to help you navigate this process with confidence.