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Cancel Humble Choice: The Right Way
How to cancel humble choice and protect your gaming subscription rights in new zealand
What humble choice is and why you might want to leave
Humble Choice is a monthly gaming subscription that delivers a curated selection of PC games to your account each month, alongside store discounts, access to the Humble Vault archive, and a portion of your fee directed to charity. If you've signed up but no longer find value in the monthly selections, or you've discovered you're not using the games you receive, cancelling makes complete sense.
How humble choice works
You pay a recurring monthly fee (approximately NZ$17.95) and receive access to that month's game bundle plus member benefits. The subscription renews automatically unless you actively cancel it. Stopee recognises that many subscribers sign up with good intentions but realise after a few months that the games don't match their interests or backlog.
Where the confusion begins
Humble Choice operates across multiple platforms. If you subscribed through the Humble website directly, you cancel one way. If you subscribed through Apple's App Store or Google Play, you cancel through those platforms instead. Each route has different timing and rules-and many people cancel in the wrong place, thinking they've stopped their subscription when they haven't. Stopee has helped thousands of consumers navigate exactly this confusion.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 (CGA) gives you real protections when you buy digital content, even subscriptions.
What the consumer guarantees act means for you
Under the CGA, when you pay for Humble Choice, the seller must provide content that matches what was promised, is of acceptable quality, and is fit for purpose. Importantly, sellers cannot simply hide behind "no refund" policies-those terms do not override your legal rights as a consumer in New Zealand.
If Humble Choice fails to deliver promised content (for example, game keys don't work, are unavailable, or are described inaccurately), you may have grounds to claim a remedy under the CGA. This could mean a repair, replacement, or refund, depending on your circumstances.
When to use your CGA rights
If you cancel and Humble refuses a refund for faulty or missing keys, or if the service does not match its description, escalating to the Commerce Commission or seeking legal advice may strengthen your position. Stopee recommends documenting everything: screenshots of missing keys, dates of cancellation, and copies of Humble's responses to your refund requests.
Pricing and what you're paying for
Before you cancel, it helps to understand exactly what you're paying and whether the value justifies staying subscribed.
Humble choice monthly cost
| Plan | Price (approx.) | Billing period | What you get |
|---|---|---|---|
| Humble Choice (standard) | NZ$17.95 | Monthly, auto-renews | Curated games, Vault access, store discounts, charity contribution |
The monthly price shown is an approximate conversion; your actual charge may vary slightly depending on currency fluctuations and your payment method. Stopee advises checking your last billing statement to confirm the exact amount before you cancel.
How to cancel humble choice on the humble website
Cancelling directly on the Humble website is the most straightforward route if you subscribed there, and it stops future charges immediately.
Step-by-step cancellation via the web
- Go to the Humble website (humblebundle.com) and sign in to your account using your email and password.
- If you've forgotten your password, use the "Forgot password?" link to reset it before you proceed.
- Navigate to your account settings or subscription management area.
- This is typically found in your profile menu (top right) or account dashboard. Look for links labelled "Subscriptions," "Billing," or "Manage subscription."
- Locate your Humble Choice subscription in the list of active subscriptions.
- You may see multiple subscriptions if you also support monthly charity bundles; make sure you select Humble Choice specifically.
- Click the cancellation option (usually labelled "Cancel subscription" or "End subscription").
- Humble may ask why you're cancelling. You can skip this question or provide feedback-neither choice affects your cancellation.
- Confirm your cancellation when prompted.
- You should receive a confirmation message on screen and an email confirmation shortly after.
- Verify that your subscription status now shows as "Cancelled" or "Inactive" in your account dashboard.
- Pro tip: Take a screenshot of the cancellation confirmation for your records, especially if you later dispute a charge.
Warning: Web-based cancellations stop future monthly charges immediately, but you lose access to new monthly game selections once the cancellation takes effect. You retain access to games and keys you've already revealed.
How to cancel if you subscribed via app store or google play
If you signed up through Apple's App Store or Google Play on your phone or tablet, you must cancel through that platform instead-not via the Humble website. Humble does not control the billing for these subscriptions; Apple and Google do.
Cancelling an apple app store subscription
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap or click the account icon (your profile picture) in the top right corner.
- Select "Subscriptions" from the menu.
- Find Humble Choice in your active subscriptions list and tap it.
- Tap "Cancel Subscription" (or "Edit" if you see it, then "Cancel Subscription").
- Apple may offer you a discounted renewal or ask you to reconsider; you can decline these offers.
- Confirm the cancellation when prompted.
- Your subscription ends at the end of your current billing period. You remain subscribed (and billed) until that date, then access stops.
Pro tip: Apple sends a cancellation confirmation email to your Apple ID email address. Check your inbox and spam folder to confirm you received it.
Cancelling a google play subscription
- Open the Google Play app on your Android device or visit play.google.com in your web browser.
- Tap or click your profile icon in the top right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find Humble Choice and tap or click it.
- Tap or click "Cancel subscription."
- Google may display a retention offer or discount code; you can dismiss it without accepting.
- Confirm your cancellation choice.
- Like Apple, Google allows you to remain subscribed through the end of your current billing cycle, then cancellation takes effect.
Warning: Both Apple and Google process refunds according to their own policies, not Humble's. If you want to pursue a refund for a subscription you've just cancelled, contact Apple or Google support directly, not Humble Bundle.
What happens after you cancel humble choice
Cancelling can feel sudden if you're not sure what you'll lose, so here's exactly what changes and what stays the same.
Access and billing after cancellation
Once you cancel via the Humble website, future monthly charges stop immediately. You are not billed for the next month. If you cancelled through App Store or Google Play, billing stops after your current billing period ends.
Game keys and games you've already claimed or revealed remain in your Humble account indefinitely. You can continue to download and play those games; cancelling your subscription does not revoke them. Your purchase history and account data stay accessible so you can refer back to which games you own and when you received them.
Access to humble vault and store discounts
When your subscription ends, you lose access to the Humble Vault-the archive of past monthly games available only to active subscribers. Store discounts tied to your membership also end. If you had a pending monthly selection not yet claimed, you will not receive it.
Stopee recommends claiming any unrevealed game keys before your cancellation takes effect, especially if you're cancelling at the end of a billing cycle. Once your subscription is inactive, you cannot access unrevealed selections.
Will you receive a refund
Refunds are where cancellation gets tricky, and Humble's policy is strict but not ironclad under New Zealand law.
Humble's standard refund policy
Humble's published terms state that payments are non-refundable once bundle content (such as game keys) has been made available to you. If you've revealed or downloaded a key, Humble typically will not refund your subscription payment for that month, even if you don't use the games.
Humble does not issue credits or partial refunds for unused portions of the subscription period. Once your billing date passes, that month's charge is considered final.
When humble may make exceptions
In rare cases, Humble support has issued refunds if you contact them before revealing any keys in that month's bundle. This is discretionary and not guaranteed, but it shows Humble does occasionally bend its own rules. Some reports suggest a window of approximately two weeks after purchase exists for this kind of exception, though this varies.
Technical failures (for example, keys that don't work or duplicate keys) may also create grounds for a refund or replacement. If you encounter a faulty key, report it to Humble support immediately with details and screenshots.
Using the consumer guarantees act as a refund lever
If Humble refuses to refund you despite faulty or missing keys, you have a stronger position under New Zealand's Consumer Guarantees Act. You are not bound by Humble's "non-refundable" clause if the product fails to meet legal consumer standards.
Document everything: the date you purchased, what keys you received, whether they worked, and any support responses from Humble. If necessary, escalate your complaint to the Commerce Commission (comcom.govt.nz), which enforces consumer rights in New Zealand. Stopee advises keeping this evidence even after cancellation-it may prove essential if you need to claim a refund months later.
Common mistakes people make when cancelling
Cancelling a subscription sounds simple, but small missteps can leave you paying for months longer than intended. Here are the pitfalls Stopee sees most often.
Cancelling in the wrong place
The single most common mistake: cancelling on the Humble website when you actually subscribed through the App Store or Google Play. The website cancellation has no effect on platform billing-your card still gets charged. Always cancel through the platform where you originally signed up.
Confusing cancellation with account deletion
Cancelling your subscription is not the same as deleting your Humble account. Cancellation simply stops recurring charges; your account and all your game keys remain. If you want to delete your entire account, that requires a separate request to Humble support and is largely irreversible.
Assuming cancellation is instant across all devices
If you cancel on the website, it may take a few minutes to update across Humble's systems. During that window, a refund request or accidental renewal might process. Stopee recommends waiting 5-10 minutes after confirming cancellation before making any other account changes.
Forgetting to claim unrevealed games before the billing date
Each month, Humble releases a new selection of games partway through the month. If you cancel before claiming them, you forfeit that month's bundle entirely. Set a calendar reminder to reveal all games before your cancellation takes effect.
Not saving your confirmation email
If a dispute arises and Humble claims you never cancelled, your confirmation email is your proof. Archive it in a folder or back it up so it's available if you need to challenge a future charge.
Before you cancel: is humble choice right for you
Sometimes pausing a subscription or skipping a month is better than cancelling. Consider these questions before you go through with it.
Reasons to stay subscribed
- You enjoy discovering games you wouldn't normally buy and have space in your backlog.
- The charity contribution matters to you and you want to support that cause monthly.
- You value the Vault archive as a fallback library when you're between other games.
- The store discount (typically 10% off Humble storefront purchases) saves you money if you buy games regularly.
Reasons to cancel
- Monthly game selections don't match your taste and you're not playing what you receive.
- Your gaming time has reduced and your backlog is overwhelming.
- The NZ$17.95 monthly cost no longer feels justified relative to your usage.
- You've discovered you can get similar games cheaper through other storefronts (Steam sales, Epic Games free monthly games, etc.).
- You prefer to choose and buy games individually rather than commit to a monthly bundle.
Comparison: humble choice vs other gaming subscription services
If you're cancelling because Humble Choice doesn't fit your needs, these alternatives may be worth exploring. Stopee has researched the most popular options available in New Zealand.
| Service | Cost (approx. NZD) | Game selection model | Best for |
|---|---|---|---|
| Humble Choice | NZ$17.95/month | Curated monthly bundle | Discovery-minded gamers who support charity |
| Game Pass (Xbox/PC) | NZ$11.99-19.99/month | Rotating library of 100+ games | Console and PC gamers with broad tastes |
| PlayStation Plus | NZ$11.95-23.95/month | Monthly games + online multiplayer | PlayStation 4/5 owners |
| Epic Games Store | Free (or spend on sales) | Free games weekly, sales rotating | Budget-conscious PC gamers |
| Steam | Free (spend per game) | Individual purchase model | Players who prefer picking their own games |
Each service has a different philosophy. Game Pass offers the largest rotating library. Epic Games and Steam let you choose individually. Humble Choice is unique because it bundles curation with charity. Decide which approach fits your gaming habits, then commit to that service's cancellation process if you switch.
Your cancellation checklist
Use this checklist to ensure you cancel correctly and protect yourself if disputes arise later.
| Task | Status |
|---|---|
| Confirm which platform you subscribed through (Humble website, Apple App Store, or Google Play) | ☐ |
| Claim and reveal all unrevealed game keys for the current month | ☐ |
| Complete the cancellation steps for your platform (see earlier sections) | ☐ |
| Receive and save your cancellation confirmation email | ☐ |
| Log back in 5-10 minutes later and verify your subscription status shows "Cancelled" or "Inactive" | ☐ |
| Document your confirmation email and take a screenshot of the cancellation status for records | ☐ |
Contact details for humble bundle support and escalation
If you cancel but are still charged, or if Humble refuses to address a billing error, you'll need to contact them directly. Stopee recommends starting with support before escalating to external authorities.
Humble bundle support
Humble Bundle does not publish a single New Zealand-localized mailing address for consumer cancellations. For direct support inquiries, contact Humble via their support portal at support.humblebundle.com or through your account settings. Use the support email to escalate billing disputes, especially if you were charged after cancellation or believe keys were faulty.
If humble refuses to help
If Humble does not respond within a reasonable timeframe (typically 14 days) or refuses a refund that you believe you're entitled to under New Zealand consumer law, escalate to the Commerce Commission. You can lodge a complaint at comcom.govt.nz. The Commerce Commission enforces the Consumer Guarantees Act and can investigate unfair contract terms or misleading claims about refund policies.
Stopee strongly recommends keeping all correspondence, screenshots, and transaction records when escalating. This evidence is essential if your case goes to dispute resolution.
Summary: take control of your subscription today
Cancelling Humble Choice is straightforward once you know which platform to use and what to expect. Whether you're moving to another gaming service or taking a break from subscriptions altogether, the steps are clear: identify your platform, locate the cancellation option, confirm it, and save your proof.
Remember that New Zealand's Consumer Guarantees Act protects you even if Humble's terms claim refunds are non-refundable. Faulty keys, missing content, or service failures give you real legal rights to compensation. Never accept an unfair refusal without escalating.
Stopee has helped thousands of consumers cancel subscriptions safely and recover refunds when companies try to block them. If you encounter resistance from Humble, document everything and reach out to the Commerce Commission. Your consumer rights are stronger than you think.
Cancel confidently. Keep your proof. And if Humble tries to charge you again, you'll have evidence to fight back.