Manage Tebex

How to cancel tebex and stop recurring charges in new zealand

What is tebex and who should cancel

Tebex is a payment platform that helps game server owners and content creators sell digital goods, subscriptions, and in-game packages to their communities. If you've signed up for a Tebex subscription or creator plan and no longer need the service, cancelling stops your recurring charges immediately.

Understanding what tebex does

Tebex powers checkout pages, webstores, and subscription management for gaming communities. Customers use it to purchase in-game items or recurring subscriptions, while creators use it to manage their storefronts and accept payments. You may interact with Tebex as a player buying items, as a store subscriber, or as a creator managing your own game server business.

Reasons to cancel your tebex subscription

You might cancel because you no longer play the game, no longer need the server features, want to downgrade to a free plan, or found a better alternative. If you're being charged but don't remember signing up, or if you subscribed through an app store and want to manage it centrally, cancelling is straightforward once you know where to look. Stopee exists to help consumers like you navigate these decisions with clarity and confidence.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act protects you when buying goods and services, including digital subscriptions.

What the consumer guarantees act means for digital purchases

Under the Consumer Guarantees Act 1993, you have the right to expect goods and services to be of acceptable quality, safe, and fit for purpose. For digital services like Tebex subscriptions, this means the service must work as described and not contain misleading claims about what you're buying.

If Tebex fails to deliver the promised service, charges you without clear consent, or makes cancellation deliberately difficult, you have grounds to dispute the charge or seek a refund. Tebex's standard policy states purchases are non-refundable, but this policy cannot override your legal rights under the Consumer Guarantees Act.

When you can claim a refund despite the no-refund policy

If the service was not as described, the platform is offline and unusable, or you cancelled within a reasonable timeframe but were still charged, you have legal grounds to escalate. Keep screenshots of all charges, cancellation attempts, and your communications with Tebex as evidence. If Tebex refuses to refund a charge that breaches the Consumer Guarantees Act, you can lodge a complaint with the Commerce Commission or seek advice from Citizens Advice Bureau New Zealand.

How to cancel your tebex subscription or plan

Cancellation methods depend on where you subscribed: through Tebex's web checkout, the creator dashboard, or an app store.

Cancel a customer subscription via the tebex web portal

If you subscribed to a Tebex store or service as a customer (not a creator), use this method to cancel immediately.

1. Check your email for a subscription confirmation or billing receipt from Tebex.
   • Look for the subject line containing "Tebex," "subscription," or "payment confirmation."
   • If you cannot find this email, search your spam or promotions folder.
2. Open the subscription email and look for a "Cancel Subscription" or "Manage Subscription" link or button.
   • This link typically appears near the bottom of the email or in a highlighted section.
   • Click it to open your subscription management page.
3. If no link appears in the email, visit https://checkout.tebex.io directly in your browser.
   • You may be asked to sign in or enter your email address.
   • Once authenticated, you should see your active subscriptions listed.
4. Find the subscription you want to cancel and click "Cancel Subscription" or the equivalent button.
   • Tebex may ask you to confirm or select a cancellation reason.
   • Answer honestly but briefly; your reason does not affect the cancellation.
5. Confirm the cancellation when prompted.
   • The system will display a confirmation message.
   • Screenshot this message or save the confirmation email Tebex sends you.
6. Verify the cancellation by checking your email within 24 hours for a final confirmation from Tebex.
   • This email should state that your subscription has ended and no further charges will occur.
   • Save this email as proof in case a dispute arises later.

Pro tip: Future billing stops immediately after you confirm cancellation, but you may retain access to the purchased content until the end of your current billing cycle. Check your confirmation email for the exact access end date.

Cancel a creator plan in the tebex dashboard

If you manage a game server or store using a paid Tebex creator plan, cancel it through the dashboard.

1. Open your browser and navigate to https://server.tebex.io.
   • This is the Tebex creator portal, separate from the customer checkout page.
2. Log in using your creator account credentials.
   • If you have enabled two-factor authentication, complete that step as well.
   • If you've forgotten your password, click "Forgot Password" and follow the reset link in your email.
3. Navigate to your account settings by clicking your profile icon or "Settings" in the main menu.
   • Look for a section labelled "Plans," "Billing," or "Subscription Management."
4. Locate your current plan (for example, "Starter Plan" or "Plus Plan") and click "Downgrade" or "Cancel Plan."
   • Do not select "Delete Account" unless you want to remove your entire store; this is different from cancelling your paid plan.
   • Downgrading to the free Starter plan stops recurring charges while keeping your store active.
5. Review the downgrade or cancellation summary to confirm what you're about to do.
   • Tebex will show you which features you will lose (for example, custom domain, HTML editor, or advanced analytics).
   • Note any unused credits or time remaining on your current billing cycle.
6. Confirm the downgrade by clicking the final confirmation button.
   • Your paid plan cancellation takes effect immediately or at the end of the current billing period, depending on Tebex's settings.
7. Screenshot or download your final invoice or confirmation message as proof.
   • Tebex typically sends a confirmation email within a few minutes.
   • If you don't receive it, check your spam folder or log back into the dashboard to verify the change took effect.

Warning: If you downgrade to the free Starter plan, some paid features like custom domains or advanced HTML editing will stop working. Export any custom store designs or important data before downgrading if you plan to use them elsewhere.

Cancel an app store subscription (Apple app store or google play)

If you subscribed to Tebex through the Apple App Store or Google Play Store, Tebex cannot cancel these subscriptions directly. You must manage them through the app store itself.

1. Identify which app store you used to subscribe.
   • Check your payment records or look at your device's app list to see which app version you installed.
2. For Apple App Store subscriptions:
   • Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Tap your profile icon and select "Subscriptions."
   • Find the Tebex subscription in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Apple will send a cancellation confirmation email.
   • You can also follow Apple's official guide at https://support.apple.com/HT202039.
3. For Google Play subscriptions:
   • Open the Google Play Store app on your Android device.
   • Tap your profile icon and select "Subscriptions."
   • Find the Tebex subscription and tap it.
   • Tap "Cancel Subscription" and follow the prompts.
   • Google will send a cancellation confirmation email.
   • You can also follow Google's official guide at https://support.google.com/googleplay/answer/7018481.

Pro tip: Cancelling through the app store is the only way to stop these subscriptions. If you contact Tebex directly, they cannot process the cancellation on their end because the app store controls the billing relationship.

What happens after you cancel

Understanding what changes after you hit "cancel" removes confusion and helps you avoid unexpected charges.

Billing and access after cancellation

When you cancel a Tebex subscription or plan, future recurring charges stop immediately. However, your access to purchased content or premium features may continue until the end of your current billing cycle or until the specific access period Tebex set for your purchase expires.

For example, if you subscribed on the 15th and your billing date is the 1st of each month, you may keep access until the next 1st even though you cancelled on the 20th. Check your cancellation confirmation email for the exact date your access ends.

Your store content and data

If you cancelled a creator plan, your store and transaction history remain in your account, but paid features like custom domains or advanced editing tools will become unavailable. Your customer data, sales records, and store content are retained according to Tebex's data retention policy, but you should export important data (such as customer lists or custom store configurations) before making major changes.

If you delete your entire account instead of just downgrading, Tebex will delete your store data after a retention period. To be safe, Stopee recommends exporting everything you need before requesting a full account deletion.

Refunds and disputing charges

Tebex's official policy states that digital purchases are final and non-refundable, but New Zealand law provides important exceptions.

Tebex's standard refund policy

According to Tebex's terms, purchases of digital goods, in-game items, and subscription time are non-refundable once delivered or the service begins. This includes situations where your account is banned, the server goes offline, or you change your mind. Pre-paid creator subscription time is also non-refundable even if you don't use it.

When you have a legal right to a refund

Tebex's no-refund policy does not override the Consumer Guarantees Act. You can dispute a charge and claim a refund if:

• The service was not as described or advertised.
• The platform is offline and unusable for a significant period.
• You were charged without clear consent or proper billing authorization.
• Tebex made misleading claims about features, access duration, or cancellation terms.
• You cancelled in time but were charged again after the cancellation took effect.

Pro tip: If you believe Tebex breached the Consumer Guarantees Act, gather evidence: screenshots of charges, cancellation confirmation emails, records of service outages, and any communications with Tebex support. This evidence strengthens your dispute if you escalate to the Commerce Commission or a payment provider.

How to request a refund or dispute a charge

1. Contact Tebex support directly first.
   • Visit their support portal or email support with your account details, transaction ID, and reason for the refund request.
   • Keep a record of all communication.
2. If Tebex refuses and you believe they breached consumer law, contact your bank or payment provider to dispute the charge.
   • Banks can reverse charges if fraud or unauthorized billing occurred.
   • Provide your evidence to the bank's dispute team.
3. As a final step, lodge a formal complaint with the Commerce Commission.
   • Visit www.comcom.govt.nz to file a complaint if Tebex refuses to honour your consumer rights.
   • You can also seek free advice from Citizens Advice Bureau New Zealand before escalating.

Tebex pricing and plan comparison

Understanding what you're paying for helps you decide whether to cancel or downgrade.

Current plan tiers and costs

Tebex does not publish New Zealand Dollar pricing on its public website; all prices are shown in GBP. Contact Tebex sales or check your invoice to see what you're paying in NZD. If you're in the southern hemisphere and paying in GBP, currency conversion fees may add to your total cost, making the free Starter plan more attractive if you don't need paid features.

Common mistakes to avoid when cancelling

Cancelling subscriptions can feel stressful, especially when you've forgotten the details. Here's what to watch out for so you don't repeat the same frustration others have faced.

Mistake 1: cancelling only in one place

If you subscribed through multiple channels (for example, a creator plan and a separate customer subscription), you must cancel each one separately. Cancelling your creator dashboard plan does not automatically cancel customer subscriptions you purchased from other stores. Check all emails from Tebex and verify which subscriptions are still active after you think you've cancelled.

Mistake 2: confusing app store cancellation with tebex cancellation

Many users contact Tebex support asking them to cancel an Apple App Store or Google Play subscription, not realizing Tebex has no control over those transactions. If you subscribed through an app store, you must cancel through that app store's settings. Stopee has seen this misunderstanding delay cancellations by weeks. To avoid it, identify where you subscribed before you try to cancel.

Mistake 3: not saving your confirmation

After you cancel, Tebex sends a confirmation email. Many users delete this email or lose track of it, then panic when they see another charge and cannot prove they cancelled. Screenshot or forward your cancellation confirmation to an archive email folder or note-taking app. This proof is essential if you need to dispute a charge later.

Mistake 4: assuming downgrade equals cancellation

Downgrading from a paid creator plan to the free Starter plan stops charges, but your store and account remain active. If you want to erase your presence on Tebex entirely, you need to delete your account, which is a separate action. Decide whether you want to downgrade (keep the store, lose paid features) or close your account (lose everything).

Checklist: before and after cancellation

Use this checklist to ensure you've covered all bases before and after you cancel.

Before you cancel

• Identify which Tebex subscription or plan you want to cancel (customer subscription, creator plan, or app store).
• Find your most recent invoice or billing email to confirm the subscription details.
• If you're a creator, export any custom store designs, customer data, or sales reports you want to keep.
• Note your current billing cycle end date so you know when access will expire.
• If cancelling an app store subscription, ensure you're cancelling through the correct app store (Apple or Google).

After you cancel

• Save a screenshot or email copy of your cancellation confirmation.
• Check your email (including spam) for a confirmation message from Tebex or the app store within 24 hours.
• Log back into your Tebex account or the relevant platform after 24-48 hours to verify the subscription is marked "Cancelled."
• Mark the access end date on your calendar and monitor for any unexpected charges on your billing date.
• If you see a charge after the cancellation date, contact Tebex or your bank immediately with your confirmation as evidence.

Tebex contact information for new zealand customers

If you need to escalate a cancellation or billing dispute, here's how to reach Tebex.

Support and billing inquiries

Tebex operates its support portal through its website. For account issues, billing questions, or refund disputes, submit a support ticket through your Tebex account dashboard or contact their support team via email listed on their website.

Keep in mind that Tebex is UK-based and does not have a dedicated New Zealand office. If you do not receive a response within 7-10 business days or if Tebex refuses to honour a consumer law right, escalate to the Commerce Commission or Citizens Advice Bureau New Zealand.

Formal notice (written cancellation)

Tebex's registered office for official written notices is in the United Kingdom. While Tebex does not list a separate New Zealand postal address, you can send formal cancellation notices or dispute letters to their UK office. Request a current address through their support portal before sending any formal correspondence.

Important: Written notice is necessary only if you're escalating a dispute or need a formal record for legal purposes. For standard cancellations, use the web portal or app store method described above.

Summary: take control of your tebex subscription today

Cancelling a Tebex subscription or creator plan is straightforward once you know which method to use and what to expect. Whether you're a customer who wants to stop a recurring charge or a creator downsizing your store, the steps are clear: find your subscription, confirm the cancellation, and save your proof.

Remember that New Zealand's Consumer Guarantees Act protects your rights even when Tebex's policy says "no refunds." If the service fails or you were misled, you have legal recourse. Keep all confirmation emails and screenshots, cancel through the correct portal for your subscription type, and verify the cancellation within 48 hours.

If you encounter delays, refusals, or unexpected charges, Stopee encourages you to escalate confidently. Contact your bank, file a formal dispute, or reach out to the Commerce Commission. You deserve clarity and fair treatment, and Stopee has helped thousands of consumers cancel subscriptions and recover refunds they thought were lost. Your next step is to take action today so you stop paying for services you no longer use.