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Cancel Allfit: The Right Way
How to cancel allfit in new zealand: your complete guide and consumer rights
What is allfit and how does membership work
Allfit is a New Zealand gym brand offering 24-hour access to fitness facilities, classes, and wellbeing services across local clubs. Your membership typically includes gym access, group fitness classes, and optional add-ons like sauna access, body composition scans, and guest passes. Most memberships come with a fixed minimum term and monthly billing, so understanding your contract terms is essential before you commit.
Allfit publishes its cancellation rules, hold policies, and refund terms in its Terms of Use and FAQ pages. Before you cancel, check these documents to know exactly what fees apply to your situation. Stopee recommends keeping a copy of your membership agreement handy so you can reference your specific contract terms.
Membership structure and billing
Allfit memberships typically run on monthly billing cycles with a minimum contract period. During this minimum term, you commit to paying your full membership fee each month, and cancelling early may trigger a termination fee. Once your minimum term ends, you move to ongoing monthly billing with more flexible cancellation options.
Your membership fee is charged automatically on the same date each month. If you want to cancel, you must provide written notice at least one month in advance to avoid being charged for an additional billing cycle.
Where to find your membership terms
Your specific membership agreement outlines your minimum term, billing date, and any optional extras you have added. Allfit keeps its official policy documents on its website, but the most important information for cancellation is also available through your member account or by contacting your local club directly.
Your consumer rights when cancelling allfit
As a consumer in New Zealand, you have legal protections under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that apply to your gym membership contract. These laws protect you even if Allfit's terms say something different, so it is worth understanding your baseline rights before you negotiate a cancellation.
Consumer guarantees act protections
The Consumer Guarantees Act gives you the right to receive services that are fit for purpose, of acceptable quality, and delivered with reasonable care. If Allfit consistently fails to provide access, classes are frequently cancelled, or equipment is broken, you may have grounds to dispute your ongoing charges and request a refund or credit.
You also have a 5-day cooling-off period from the date you sign up for a new membership. Within this window, you can cancel in writing and receive a full refund of any unused services or credit you have paid for. Stopee recommends using this period if you have any doubts about your commitment.
Fair trading act protections
The Fair Trading Act prohibits misleading or deceptive conduct by Allfit. If you were misled about contract terms, cancellation options, or hidden fees at the point of sale, you have grounds to lodge a complaint with the Commerce Commission or Consumer Affairs New Zealand.
If Allfit refuses to honour cancellation rights or applies unfair fees without clear notice, these laws give you leverage in a dispute. Stopee helps consumers understand when they can invoke these protections to resolve cancellation disputes.
Methods to cancel your allfit membership
Allfit requires you to cancel in writing using one of the official channels. You cannot cancel over the phone, in person, or through social media without a written follow-up. Here are your options.
Written notice by email
Email is the simplest and most traceable way to cancel. Send your notice to the email address listed in your membership agreement or on the Allfit website. Your email must include your full name, membership number, club location, and your preferred cancellation date (at least one month in the future).
Keep a copy of your email and note the exact time you sent it. If Allfit does not reply within a few business days, follow up with a second email referencing your first notice. This creates a clear paper trail if there is a dispute later.
Written notice by post to head office
You can also send a formal letter to Allfit Limited, 42A Kouka Road, Beachlands, Auckland 2018. Use registered mail or courier so you have proof of delivery. Your letter must state your name, membership number, club, and intended cancellation date.
Post takes longer than email, so factor in 5-7 working days for delivery and processing. If you use this method, keep your proof of postage receipt and a copy of the letter you sent.
In-person notice at your local club
Some Allfit clubs may accept cancellation notices in person at the front desk. Ask staff for a receipt or confirmation email once you have submitted your written notice. Do not rely on a verbal conversation alone; always follow up with written confirmation via email to the head office within 24 hours.
Step-by-step cancellation process
Follow this process to cancel your Allfit membership cleanly and protect yourself from unwanted charges after your cancellation date.
Before you submit your cancellation notice
- Check your membership agreement to confirm your current minimum term end date and your monthly billing date.
- Log into your Allfit member account or check any paperwork you received when you joined.
- Note whether you are within or outside your minimum term.
- Calculate your notice period and intended cancellation date.
- You must give one month's written notice, so your cancellation date must be at least 30 days from today.
- Ideally, time your cancellation to take effect at the end of a billing cycle to avoid a partial month's fee.
- Gather any supporting documents if you qualify for a fee waiver.
- If you are cancelling due to medical reasons, pregnancy, or long-term sickness, obtain a medical certificate from your doctor.
- Stopee recommends submitting these documents with your notice to support your request for a waiver or early termination.
Submitting your written cancellation notice
- Compose a clear, formal email or letter stating:
- Your full name and date of birth (to confirm your identity).
- Your Allfit membership number.
- The name of your club.
- Your preferred cancellation date (at least one month away).
- A simple statement: "I wish to cancel my Allfit membership effective [date]."
- Your contact phone number and email address.
- Send the notice to Allfit via email or post.
- Email to the address listed in your membership agreement or on the Allfit website.
- Or post to: Allfit Limited, 42A Kouka Road, Beachlands, Auckland 2018.
- Use a method that gives you a delivery confirmation or time-stamp (email is fastest).
- Keep a copy of everything you send.
- Save your email draft, screenshot, or file the letter away.
- Write today's date on any posted letter before you send it.
Waiting for confirmation
- Expect a reply within 3-5 business days.
- Allfit should send you a confirmation email acknowledging your cancellation and your final billing date.
- This confirmation is your proof that the cancellation was accepted.
- If you do not receive a reply within one week, send a follow-up email.
- Reference your original notice and ask for written confirmation within 2 business days.
- Warning: If Allfit continues to charge you without confirming your cancellation, contact your bank to dispute the transaction and escalate to the Commerce Commission if needed.
- Verify your membership status one week before your cancellation date.
- Log into your account or call your local club to confirm the cancellation is in the system.
- Check that no renewal payment is scheduled.
Cancellation timing, fees, and your minimum term
The fee you pay to cancel depends on whether you are still within your minimum contract term. Understanding this distinction will help you calculate the true cost of leaving early.
Cancellation after your minimum term ends
Once your minimum term is over, you can cancel with one month's written notice and no early termination fee. You will continue to pay your normal membership rate during your one-month notice period, then your membership ends automatically on your cancellation date.
This is the cheapest way to cancel. If your minimum term expires soon, Stopee recommends waiting until that date passes before you submit your cancellation notice, unless you have a pressing reason to leave immediately.
Cancellation within your minimum term
Warning: Cancelling during your minimum term triggers an early termination fee. You must give one month's written notice and pay either NZ$250 or the remainder of your contract term (whichever is less).
For example, if you have 8 months left on your contract at NZ$120 per month, the remaining balance is NZ$960. You would pay the lower amount: NZ$250. However, if you have only 2 months left (NZ$240), you pay NZ$240. Always calculate this before you submit your notice so you know exactly what you owe.
The 5-day cooling-off period for new members
If you joined Allfit recently, you have a 5-day cooling-off period from the date you signed up. Cancel in writing within this window and you receive a full refund of any unused services or credit you have already paid.
This is a statutory right under New Zealand consumer law, so Allfit cannot remove or reduce it. Stopee recommends using this period if you have any second thoughts about your membership.
What to do if you want to pause instead of cancel
Allfit allows you to place your membership on hold instead of cancelling outright. This option can save you money if you expect to return to the gym later.
How membership holds work
You can place your membership on hold for a minimum of 2 weeks and a maximum of 3 months within any 12-month period. Submit a written hold request at least 5 working days in advance, and your membership freezes at no cost during the hold period. Held weeks do not count toward your minimum contract term, so your contract effectively extends by the length of your hold.
This is useful if you are injured, travelling, or facing temporary hardship. However, if you cancel while your membership is on hold, you still must pay the full rate for 14 days as per Allfit's terms, so cancellation during a hold is not cost-free.
What happens after you cancel
Cancellation can feel abrupt, so here is what to expect once your notice period ends and your membership officially closes.
Access and billing after cancellation
Your gym access ends on your stated cancellation date. You will not be able to swipe into any Allfit club after that date, and your account will show as inactive. Automatic billing stops immediately after your final payment, so you should see no further charges on your bank or credit card statement.
If a charge appears after your cancellation date, contact your bank immediately and report it as an unauthorised transaction. Allfit should have stopped billing on the agreed date. Stopee recommends checking your statements for 2-3 months after cancellation to confirm no stray charges slip through.
Membership data and your privacy
After cancellation, Allfit may retain your personal data for accounting and legal compliance purposes, but it must respect your privacy rights under the Privacy Act 2020. You can request a copy of your data or ask for deletion of non-essential information by emailing Allfit's privacy contact.
Keep a copy of your cancellation confirmation and all correspondence. If Allfit tries to reactivate your account or bill you later, you will have proof of your cancellation date.
Will you receive a refund
Refunds are possible in some situations, but not as a standard entitlement. Understand when Allfit will refund you and when you are not eligible.
Refunds during the cooling-off period
New members who cancel within 5 days of joining can claim a full refund of any unused services or credit. Submit your cancellation in writing, request the refund, and Allfit will process it within 10-15 business days. This is your clearest refund path if you change your mind very quickly.
Refunds for medical reasons or hardship
If you must cancel due to medical conditions, pregnancy, serious illness, or demonstrable financial hardship, Allfit may waive or reduce the early termination fee. You must supply medical evidence (a letter or certificate from your doctor) when you submit your cancellation notice.
Allfit will review your request and make a discretionary decision. There is no automatic right to a refund, but providing strong documentation improves your chances. Stopee recommends being clear and specific about your circumstances in your notice letter.
Refunds for facility closures and program cancellations
Allfit does not refund for short gym closures under 14 days or for routine maintenance or facility changes. However, if Allfit cancels a special program you paid for (such as the 8-Week Challenge), you may be entitled to a refund if you have not yet completed it. Check the specific program terms to see your refund eligibility.
Pro tip: If Allfit has closed a specific facility or suspended services you paid for, ask for a credit or pro-rata refund rather than a full refund. This gives you leverage if Allfit is reluctant to refund cash outright.
Common cancellation mistakes to avoid
Cancelling can be frustrating, and one small error can delay your exit or cost you money. Learn from others' experiences and avoid these common traps.
Submitting notice without a time-stamp
Never cancel verbally or in person without a written follow-up. If you submit notice in person at your club, email Allfit head office within 24 hours with the same cancellation request. This creates an undisputed record of when you gave notice.
Warning: If you rely only on an in-person conversation and Allfit says they never received your notice, you have no proof. Email or registered post is always safer.
Not calculating your notice period correctly
Many members forget that notice must be given one month in advance. If you email on the 15th and request an immediate cancellation on the 15th, Allfit will not accept it. Your cancellation date must be at least 30 days away. Plan ahead and aim to submit your notice well in advance to avoid last-minute panic.
Cancelling during the billing cycle
If your billing date is the 1st of each month and you cancel on the 20th, you will still be charged for that full month. Once your notice period ends, you will be charged one more time, then the account closes. If you want to avoid an extra partial charge, time your cancellation request to take effect on your next billing date.
Ignoring holds and their cost implications
If you place your membership on hold and then change your mind and cancel while on hold, you still owe 14 days of full membership fees. Do not assume a hold protects you from charges if you later decide to leave. Stopee advises cancelling outright if you know you will not return, rather than betting on a hold.
Not requesting confirmation
After you submit your notice, always ask Allfit for written confirmation of your cancellation date and final billing date. If the company does not respond, send a follow-up email within a week. Without confirmation, you have no proof of when you asked to cancel, and Allfit might try to charge you beyond your intended exit date.
Pricing and cancellation fee comparison
The cost of cancelling depends on your contract status and the fee structure. Here is a breakdown of common scenarios.
| Scenario | Cancellation fee | Notice required | Total cost |
|---|---|---|---|
| Within 5 days (new member) | None (full refund) | Written notice | NZ$0 |
| Within minimum term (12+ months left) | NZ$250 or remainder of term (whichever is less) | 1 month written notice | NZ$250-NZ$960+ |
| Within minimum term (3 months left at NZ$120/month) | NZ$250 (less than NZ$360 remaining) | 1 month written notice | NZ$250 |
| After minimum term ends | None | 1 month written notice | NZ$0 (plus one month's membership) |
| With medical certificate during term | May be waived (discretionary) | 1 month written notice + documentation | NZ$0-NZ$250 |
| Cancelling while on hold | NZ$250 or 14 days' fees (whichever applies) | 1 month written notice | NZ$250+ |
Next steps: your cancellation checklist
Use this checklist to ensure you complete every step and avoid delays or unexpected charges.
- Review your membership agreement and note your minimum term end date and monthly billing date.
- Check whether you are within or outside your minimum term and calculate any early termination fee.
- Gather medical or hardship documentation if you are seeking a fee waiver.
- Compose your cancellation email or letter with your name, membership number, club, and intended cancellation date (at least one month away).
- Send your notice via email or registered post and keep a dated copy.
- Wait for Allfit's confirmation email within 3-5 business days.
- Follow up with a second email if you do not hear back within one week.
- Verify your cancellation one week before your exit date by logging into your account or calling your club.
- Check your bank statements for two months after cancellation to confirm all billing has stopped.
- Keep all cancellation correspondence for your records in case of a future dispute.
Summary: taking control of your cancellation
Cancelling your Allfit membership does not have to be complicated if you understand the rules and act deliberately. You have clear legal rights under New Zealand consumer law, a straightforward notice process, and multiple escalation options if Allfit drags its feet.
The key is to give notice in writing, time it to your contract terms, calculate any fees upfront, and request confirmation in writing. If Allfit refuses to honour your cancellation or applies unjustified charges, escalate to the Commerce Commission or Consumer Affairs New Zealand.
Stopee has helped thousands of consumers cancel gym memberships and other subscriptions cleanly and on their own terms. By following this guide and keeping careful records, you will be in a strong position to exit your Allfit membership with confidence. If you encounter resistance, Stopee can help you understand your rights and draft escalation letters to resolve disputes quickly.
Contact information for official cancellation notices
Send all cancellation notices in writing to one of these addresses. Keep proof of delivery or a copy of your email for your records.
Head office address
Allfit Limited
42A Kouka Road
Beachlands
Auckland 2018
New Zealand
Send registered mail or courier to this address for a formal, traceable record. Allow 5-7 working days for postal delivery.
Email cancellation (fastest method)
Check your membership agreement or the Allfit website for the official cancellation email address. Email gives you an instant time-stamp and delivery confirmation, so Stopee recommends this as your primary cancellation channel.
Include all required information in your email subject line and body: your name, membership number, club location, and intended cancellation date. Restate your request clearly so there is no ambiguity.
Stopee is here to support you through every step of the cancellation journey, from understanding your rights to pushing back on unfair fees. Cancel with confidence.