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Cancel Amp: Step-by-Step Guide
How to cancel amp in new zealand and understand your consumer rights
What is amp and why you might want to cancel
Amp is a New Zealand financial services provider that delivers insurance products and digital services through mobile apps and online accounts. You access policy management, claims handling and account features via the App Store, Google Play or your web-based Amp account. Understanding what you're paying for and why you want to leave is the first step toward a smooth cancellation.
You might be cancelling because the service no longer meets your needs, you've found a better alternative, or you're experiencing issues with billing or service quality. Whatever your reason, Stopee is here to walk you through the process with clarity and confidence.
When cancellation makes sense
Cancel Amp if you've found cheaper insurance elsewhere, you no longer need the coverage, or you're unhappy with the service quality. If you believe Amp has failed to deliver what you paid for, you also have statutory rights under New Zealand law to request a remedy before cancelling.
What amp offers
Amp provides insurance policies and subscription-based digital services through its platform. You manage everything through your account, but exact plan names and pricing structures vary depending on whether you access Amp via the App Store, Google Play or the web portal. Stopee recommends reviewing your current bill before cancelling so you understand what you're walking away from.
Your consumer rights under new zealand law
Before you cancel, know what protections New Zealand law gives you as a consumer.
The consumer guarantees act (CGA) protects you
Under the Consumer Guarantees Act, you have a right to a remedy if Amp's service is faulty, not of acceptable quality, or fails to match what was promised. Remedies include repair, replacement or a refund. Amp cannot contract out of these rights, no matter what their terms say.
Pro tip: If you believe Amp has broken a guarantee, request a remedy in writing before cancelling. Document everything: dates, what you were promised, what actually happened and any communications with Amp. This creates a paper trail.
Change-of-mind refunds
New Zealand law does not guarantee a refund for change-of-mind cancellations on digital services unless Amp voluntarily offers one. However, if the service has not met the standards promised to you, the CGA gives you grounds to demand a remedy.
If Amp refuses a remedy you believe is owed, you can escalate to the Commerce Commission or seek advice from Consumer NZ. Stopee recommends keeping detailed records of all communications with Amp for any complaint you lodge.
How to cancel amp via your app store or device
Your cancellation method depends on how you subscribed and which platform you use.
Cancel amp through the apple app store
If you subscribed to Amp through the Apple App Store, Apple handles your billing and cancellation. Follow these steps to stop renewal immediately.
- Open the Settings app on your iPhone, iPad or Apple device.
- Tap your name at the top of the screen.
- If you do not see your name, you are not logged in to your Apple ID.
- Select Subscriptions or Media & Purchases (exact wording varies by iOS version).
- Find Amp in the list of active subscriptions.
- Tap Amp and then tap Cancel subscription or Cancel.
- You may see a reason screen; select why you are cancelling (optional).
- Apple may offer a discount to keep you; ignore it if you are certain.
- Confirm the cancellation when prompted.
- You will see a confirmation message; access continues until the end of your current billing period.
- Apple will send a confirmation email to your Apple ID address.
Warning: Deleting the Amp app does not cancel your subscription. You must follow the steps above or Apple will continue to charge you.
Cancel amp through google play
If you subscribed to Amp on an Android device via Google Play, Google manages your billing. Here is how to cancel.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (circular avatar) in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap Amp in the list.
- Tap Cancel subscription.
- You may be offered a retention discount; select Continue to cancellation if you want to leave.
- Confirm your cancellation when prompted.
- Google will send a confirmation email.
- Access continues until the end of your current billing period.
Pro tip: Google Play usually processes cancellations immediately. Stopee recommends checking your subscriptions list the next day to confirm Amp no longer appears as active.
Cancel amp via the web portal or my amp account
If you subscribed directly through Amp's website or web account, you may be able to cancel through your account settings.
- Log in to your Amp account on the Amp website.
- Look for Account Settings, Subscriptions, Billing or Services.
- The exact menu name varies depending on how Amp structures its interface.
- Find the option to cancel, deactivate or remove your subscription.
- If no self-service option exists, take note of the support contact details on the site.
- Click Cancel or Deactivate and confirm when prompted.
- You should see a confirmation message with a cancellation date.
- Amp will usually send a confirmation email within 24 hours.
Contact amp directly to cancel by post or phone
If you cannot cancel through the self-service methods above, or if you want to send a formal written cancellation, contact Amp directly.
Postal cancellation address
You can send a formal cancellation notice to Amp Services (NZ) Limited at the address below. Include your full name, policy number (if applicable), account email and the date you want the cancellation to take effect.
| Contact method | Details | Best for |
|---|---|---|
| Postal address | PO Box 55, Shortland Street, Auckland 1140 | Formal written notice |
| Physical office | Level 19, Aon Centre, 42 Mahuhu Crescent, Auckland 1010 | In-person inquiries (call first) |
| Phone or email | Check your account or the Amp website for support contacts | Quick questions or to verify cancellation status |
Pro tip: Use tracked or registered post when sending a cancellation letter to the PO Box. This creates proof that Amp received your request. Keep a copy of the letter for your records.
What to include in your cancellation letter
If you are cancelling by post, write a brief, clear letter including these details.
- Your full name and date of birth (for identity verification).
- Your Amp account email address or policy number.
- The effective date you want the cancellation to take place (usually immediately or at the end of the current billing cycle).
- A statement like: "I request cancellation of my Amp subscription effective [date]."
- Your contact phone number and email in case Amp needs to confirm.
Mail the letter to the PO Box address above. Stopee recommends sending it at least 14 days before your next billing date to avoid being charged again.
What happens after you cancel amp
Cancellation is never the end of the story. Understand what changes when your account closes.
Your access and ongoing charges
When you cancel, Amp will stop future payments from your next billing cycle. However, you usually retain access to your account and services until the end of your current paid period. If you cancel mid-cycle, you will not receive a pro-rata refund unless the CGA applies or Amp chooses to offer one.
Check your bank or credit card statement 5-7 days after you cancel to confirm Amp no longer appears. If you are still being charged, contact Amp immediately and ask for a refund of the unwanted charge.
Download your records and data before cancellation
Once you cancel, you may lose easy access to invoices, policy documents, claims history and account data. Download and save everything you need before you confirm the cancellation.
- Log in to your Amp account and look for Statements, Documents, History or Downloads.
- Save PDFs of any insurance policies, certificates or claim records locally on your device.
- Note your policy numbers and coverage dates in case you need them later for a dispute or claim.
- Take screenshots of account settings and billing history if they are relevant to a complaint.
Pro tip: Stopee recommends downloading your records at least 48 hours before cancellation in case the account closes immediately.
Refund eligibility and how to claim
Whether you qualify for a refund depends on why you are cancelling and the timing of your request.
Statutory refunds under the CGA
You are entitled to a refund, replacement or repair if Amp's service is faulty, not of acceptable quality or has not met what was promised to you. The CGA applies to digital services in New Zealand, and Amp cannot exclude your rights.
If you believe Amp has broken a guarantee, write to them within a reasonable time citing the specific failure. For example: "The coverage promised in your advertising was not honoured" or "The app is consistently unavailable, preventing me from accessing my policy."
Amp must respond to your complaint within 20 working days. If they refuse or do not respond, escalate to the Commerce Commission or seek advice from Consumer NZ.
Non-statutory refunds and change of mind
If you are simply changing your mind about the service (no fault of Amp), you have no automatic right to a refund under New Zealand law. However, Amp may offer a refund at their discretion, or you may have paid for a trial period that you want to exit early.
Contact Amp support and explain your situation. If they refuse and you believe they should offer a refund, you can lodge a complaint with Consumer NZ for mediation.
How to submit a refund claim
- Contact Amp in writing (email or post) and clearly state why you are requesting a refund.
- Reference the Consumer Guarantees Act if the service has failed to meet a standard.
- Include evidence: screenshots, emails, dates of the problem and copies of the service description that was not met.
- State the refund amount you are claiming and your bank account details.
- Give Amp 20 working days to respond.
- If they refuse or ignore you, lodge a complaint with the Commerce Commission or Consumer NZ.
Stopee has helped thousands of consumers secure refunds by staying calm, documenting everything and knowing their rights under the CGA.
Amp pricing and plan comparison
Amp's exact pricing varies by product type, coverage and platform.
Typical pricing structure
| Service type | Price range (NZD) | Billing cycle | Notes |
|---|---|---|---|
| Insurance subscription | Varies by coverage | Monthly or annual | Check your bill for your exact plan |
| App-based services | Varies | Monthly or per-transaction | Depends on how you access Amp (iOS, Android or web) |
| One-off services or claims | Per service | As charged | Additional fees may apply for claims or special requests |
You can find your exact current plan and price in your Amp account under Billing or My Plan. Stopee recommends taking a screenshot of this before you cancel so you have proof of what you were paying.
Common mistakes when cancelling amp
Cancellation can be stressful, and it is easy to make costly errors. Here are the mistakes Stopee sees most often.
Deleting the app without cancelling the subscription
This is the most common mistake. Removing Amp from your home screen does nothing to stop the charges. You must follow the cancellation steps for your app store or web account.
Missing the cancellation confirmation
After you cancel, Amp will usually send a confirmation email. If you do not receive one within 24 hours, contact Amp to verify the cancellation went through. Do not assume silence means success.
Ignoring charges after you cancel
If Amp charges you after cancellation, contact them immediately and ask for a refund of the unwanted charge. The longer you wait, the harder it is to recover the money. Cite the CGA if necessary.
Not documenting the cancellation date
Save the confirmation email and take a screenshot of the cancellation confirmation screen. If a dispute arises, you need proof of when you cancelled.
Cancelling without downloading your records
Once your account closes, retrieving old invoices or policy documents may become impossible. Download everything before you cancel.
Checklist: cancellation steps you should complete
Use this checklist to ensure you have completed every step of the cancellation process.
| Step | Status | Notes |
|---|---|---|
| Download all account records and documents | ☐ | Invoices, policies, claims, statements |
| Identify your subscription method (App Store, Google Play or web) | ☐ | Check your confirmation email or account |
| Cancel through your platform or contact Amp directly | ☐ | Follow steps in the guide above |
| Receive and save the cancellation confirmation email | ☐ | Keep for your records |
| Check your bank statement 5-7 days later to confirm no new charge | ☐ | Contact Amp immediately if you see a charge |
| Request a refund if you believe one is owed under the CGA | ☐ | Do this within a reasonable time of cancellation |
Contact details and next steps
Here is how to reach Amp if you have questions about your account or cancellation.
Where to send a cancellation notice
Amp Services (NZ) Limited
PO Box 55, Shortland Street
Auckland 1140
New Zealand
Send your written cancellation request to this address. Include your full name, account email, policy number (if applicable) and the date you want the cancellation to take effect. Use registered or tracked post to confirm delivery.
Where to escalate if amp refuses to help
If Amp denies a refund or remedy you believe is owed under the Consumer Guarantees Act, escalate to one of these authorities.
- Commerce Commission - handles breaches of consumer protection law and unfair trading practices. Visit www.comcom.govt.nz or call 0800 943 600.
- Consumer NZ - provides free consumer advice and can help mediate complaints. Visit www.consumer.org.nz or call 0800 943 600.
- Financial Ombudsman Service - if Amp is a financial services provider, you may lodge a complaint here. Visit www.fos.org.nz.
Keep copies of all communications with Amp, your cancellation confirmation and any refund claim you make. These become evidence if you need to escalate to a regulator.
Final advice: your right to leave
Cancelling a service can feel like admitting defeat, but the truth is simpler: your money belongs to you, and you have the right to use it elsewhere. Whether Amp no longer fits your needs, you have found better value, or you believe the service has failed you, that is reason enough to leave.
New Zealand law is on your side. The Consumer Guarantees Act ensures that you are not locked into unfair deals, and regulators like the Commerce Commission exist to enforce your rights if Amp tries to make cancellation difficult.
Stopee has walked thousands of New Zealand consumers through this exact process. We know the app store traps, the billing tricks and the customer service hold-ups. By following this guide step by step, downloading your records, and keeping every confirmation email, you are in control of your cancellation. Stopee is here to make sure it goes smoothly. You have got this.