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Cancel Us Ip Address Solutions: Step-by-Step Guide
How to cancel US IP address solutions and protect your money in new zealand
What US IP address solutions is and why you might want to leave
US IP Address Solutions is a subscription service that masks your location online by routing your connection through American servers. The service appeals to New Zealand users who need an American IP address to access geo-restricted content or apps that operate only within the United States.
You subscribe through monthly, six-monthly, or annual plans, each with automatic renewal enabled by default. The company does not maintain a documented postal address for customer service in New Zealand, which means cancellation happens exclusively through PayPal - a critical detail that affects how you exit the service.
How the service works
When you sign up, you receive a three-day free trial. After the trial ends, your chosen plan renews automatically and charges to your PayPal account each billing cycle. The advertised 14-day money-back guarantee applies to all paid plans, though this protection window is narrower than your statutory consumer rights under New Zealand law.
Why customers cancel
Users typically cancel because the service no longer meets their needs, performance drops below expectations, or they discover the cost adds up faster than anticipated. Others cancel when they realise the service is incompatible with their device or doesn't deliver the streaming results they expected. Understanding your cancellation reason helps you avoid similar services in future and strengthens any refund request if needed.
Your consumer rights in new zealand and how they protect you
New Zealand law grants you rights that sit above any company policy, including the advertised 14-day guarantee. The Consumer Guarantees Act (CGA) and Fair Trading Act (FTA) exist specifically to protect you when digital services fail to deliver what they promise.
What the consumer guarantees act means for you
Under the CGA, US IP Address Solutions must supply a service that is of acceptable quality, fit for purpose, and as described. If the service is slow, unreliable, or doesn't provide the American IP address you paid for, you have grounds to request a refund - even after 14 days. The company cannot advertise features it does not deliver, and it cannot hide behind its own refund window when the service is genuinely defective.
If US IP Address Solutions refuses to refund you and you believe the service breaches the CGA, you can escalate to the Commerce Commission, New Zealand's consumer protection authority. Having this knowledge gives you real leverage when requesting your money back.
Fair trading act protection
The Fair Trading Act prohibits misleading or deceptive conduct. If the company's marketing misled you about what the service does - for example, if it promised faster speeds than it delivers - you have a statutory remedy. Keep screenshots of all advertising claims and your service performance tests as evidence if you need to pursue a complaint.
How to cancel US IP address solutions via PayPal
Since US IP Address Solutions does not offer direct in-service cancellation, you must revoke its access to your PayPal account. This is the documented and most reliable method to stop recurring charges.
Step-by-step cancellation through PayPal
- Log into your PayPal account at paypal.com
- Use the email address and password linked to the account that pays for US IP Address Solutions
- If you use two-factor authentication, complete the verification step
- Navigate to Settings or Account Settings
- Look for a link or menu option labeled "Settings" - usually near your profile icon in the top right
- On the Settings page, find the section for Payments or Pre-approved payments
- You can also go directly to paypal.com/myaccount/autopay (bookmark this for future reference)
- Locate the subscription entry for US IP Address Solutions
- Look for any entry showing "US IP Address" or a similar variant of the company name
- The entry will display the payment amount and frequency (monthly, six-monthly, or annual)
- If you see multiple entries from this vendor, confirm you are cancelling the correct one by matching the amount to your invoice
- Select the subscription and click Cancel or Turn off
- A confirmation message will appear - read it carefully to confirm the correct subscription is being cancelled
- Confirm the cancellation by clicking the final "Yes, cancel" or "Confirm" button
- Verify the cancellation is complete
- PayPal will display a confirmation page or send you an email confirming the pre-approved payment is now inactive
- Screenshot this confirmation and save it to a folder on your computer or phone
- Keep this screenshot for at least 12 months as proof of your cancellation date
Pro tip: Open your PayPal Statements page after cancellation and search for "US IP Address" to verify no new charges appear after your cancellation date. If a charge does appear, PayPal's dispute system gives you 180 days to claim a refund for unauthorised transactions.
If you subscribed via the app store or google play
If you signed up to US IP Address Solutions through Apple's App Store or Google Play Store, the company's documentation does not specify a separate cancellation process. Both app stores manage subscriptions independently from the vendor's own systems, which means you cancel through the store, not through the company directly.
For Apple App Store: Go to Settings > [Your name] > Subscriptions, find US IP Address Solutions, and tap "Cancel Subscription". For Google Play: Open Google Play Store > Account > Subscriptions, select US IP Address Solutions, and tap "Cancel Subscription". Once cancelled through the store, the company receives notice automatically and will not renew your access.
What happens immediately after you cancel
Cancelling your subscription stops future charges, but your access does not vanish instantly. Understanding what you retain and when you lose it prevents frustration and helps you plan your transition to alternative services.
Your access during the final billing period
When you cancel, you remain able to use the US IP address service until the end of the billing period you have already paid for. If you cancelled on day 15 of a monthly subscription, you keep access for another 15 days without additional charges. This grace period exists because you have already paid for that time and have a right to the service you purchased.
If you cancel mid-annual plan, your access continues through the remainder of that 12-month period. Write down your cancellation date and the date your final access ends so you can migrate to another service in time.
Data retention and account deletion
US IP Address Solutions does not publish explicit documentation on how long it retains your account data after cancellation. To be safe, assume the company retains your email address and payment history indefinitely, as most digital services do for fraud prevention and accounting purposes.
If you want your data deleted, contact support after cancellation and request account erasure under your privacy rights. Stopee recommends keeping copies of all receipts, cancellation confirmations, and any refund correspondence for a minimum of seven years in case you need evidence for tax or dispute purposes.
Will you receive a refund from US IP address solutions
The company advertises a 14-day money-back guarantee, but your refund eligibility depends on timing, your cancellation method, and whether the service performed as promised.
Refunds within the 14-day window
If you request a refund within 14 days of your initial purchase, US IP Address Solutions' stated policy entitles you to a full refund without questions. To claim this refund, contact the company through its support system and clearly state your refund request within this window. Provide your PayPal transaction ID and your subscription start date as proof of purchase.
Warning: The company does not automatically issue refunds when you cancel. You must actively request one and provide evidence of your purchase date. If you cancel without requesting a refund, the company will assume you accept the charges as final.
Refunds after 14 days
Beyond 14 days, the advertised policy does not guarantee a refund. However, this does not mean you have no recourse. If the service is defective, slow, or does not provide the American IP address as promised, you retain your statutory rights under the Consumer Guarantees Act. You can request a refund based on breach of quality or fitness for purpose - not on the company's goodwill policy.
Document your experience: run speed tests, take screenshots of error messages, and note dates when the service failed. This evidence strengthens your refund request and supports any escalation to the Commerce Commission if the company refuses.
Getting your refund processed
If US IP Address Solutions approves your refund, the funds return to the PayPal account you used to pay. Refunds typically appear within five to seven working days, though PayPal may hold the transaction for up to 21 days while it verifies the dispute. Check your PayPal Resolution Centre to track the refund status once it is initiated.
Stopee advises all New Zealand users to screenshot every communication with the company during the refund process - emails, support chat logs, PayPal dispute details. If the refund fails to arrive or the company refuses to process it, you need this documentation to escalate to the Commerce Commission.
Pricing and plan comparison for US IP address solutions
Understanding what each plan costs helps you calculate whether to request an early refund or wait for the current billing cycle to expire naturally.
Current pricing in new zealand dollars
US IP Address Solutions publishes all pricing in USD. The following approximate NZD conversions are based on a rate of 1 USD = 1.62 NZD. Actual charges to your PayPal account may vary slightly depending on the live exchange rate PayPal applies on your payment date.
| Plan type | USD price | Approx. NZD | Billing cycle | Cost per month (NZD) | Guarantee |
|---|---|---|---|---|---|
| Monthly | USD $9.99 | NZ$16.18 | Monthly (auto-renew) | NZ$16.18 | 14 days |
| Semi-annual | USD $39.00 | NZ$63.18 | 6 months (auto-renew) | NZ$10.53 | 14 days |
| Annual | USD $69.00 | NZ$111.78 | 12 months (auto-renew) | NZ$9.32 | 14 days |
All plans include a three-day free trial before the first charge. None of these prices include GST or other New Zealand taxes, which PayPal may add depending on your account status and jurisdiction settings.
Common mistakes people make when cancelling
Cancelling a subscription sounds straightforward, but small errors often leave you still paying weeks after you believe you have exited the service.
Mistake one: cancelling the app instead of the subscription
Deleting the US IP Address Solutions app from your phone or tablet does not cancel your subscription. The app is just the interface; your PayPal pre-approval instruction persists in your payment account and continues to renew automatically. You must revoke the pre-approval in PayPal itself, not just remove the app. Many users delete the app, assume they are no longer subscribed, and discover three months later that charges are still happening.
Mistake two: assuming cancellation is instant
Cancelling a pre-approved payment in PayPal usually takes effect within 24 hours, but you may see a final charge if one is processing at the moment you cancel. This is not a failure - it is the timing of how PayPal's system batches payments. Always wait a few days after cancellation before checking for new charges, and give PayPal 48 hours to confirm the pre-approval is fully disabled.
Mistake three: not requesting a refund explicitly
Cancelling your subscription is not the same as requesting a refund. The company views these as two separate actions. You can cancel to stop future charges and still be ineligible for a refund if you do not ask for one within 14 days. Contact support immediately after cancelling and explicitly state: "I am requesting a refund under your 14-day money-back guarantee." Include your transaction ID and date of purchase.
Mistake four: losing your proof of cancellation
If PayPal sends you a confirmation email, save it immediately. Move it to a dedicated folder and do not rely on your email search to find it later. Screenshot the final PayPal Autopay page showing the subscription is no longer listed. If you ever need to dispute an unauthorized charge or escalate to the Commerce Commission, these records are your only evidence that you cancelled on a specific date.
Stopee's checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and your refund is protected.
| Action | Before cancelling | After cancelling |
|---|---|---|
| Note your subscription start date | Yes | - |
| Identify which plan you are on (monthly/semi-annual/annual) | Yes | - |
| Record your PayPal transaction ID | Yes | - |
| Calculate whether you are within 14 days (for refund eligibility) | Yes | - |
| Open PayPal and navigate to Autopay settings | - | Yes |
| Cancel the subscription and screenshot confirmation | - | Yes |
| Request a refund if within 14 days | - | Yes (if eligible) |
| Wait 48 hours and verify no new charges appear | - | Yes |
| Save all confirmation emails and screenshots | - | Yes |
| Note the date your final access expires | - | Yes |
When to escalate to the commerce commission
If US IP Address Solutions refuses to honour your refund request or continues charging after cancellation, the Commerce Commission is your next step.
When escalation is justified
Escalate if: (1) the company charged you after you cancelled; (2) it refused a refund within 14 days without explanation; (3) the service was defective and the company would not acknowledge it; or (4) the company's marketing promised features it did not deliver. The Commerce Commission takes complaints seriously and has the power to force refunds and investigate the company's practices.
Lodge a complaint at comcom.govt.nz or call 0800 943 600. Provide your PayPal transaction records, cancellation confirmation, and any correspondence with the company. Stopee recommends filing a complaint as a final step - not as a threat, but as a legitimate consumer protection channel designed for exactly these situations.
Why choose to keep or cancel your subscription
Deciding to cancel requires weighing the service's value against its cost and your actual needs.
Reasons to keep US IP address solutions
Keep the service if you genuinely use the American IP address weekly for legitimate purposes (accessing US-only apps, working with US-based tools, streaming geo-restricted content you have rights to access). If the service is fast, reliable, and you are happy with its performance, the cost-per-month - especially on an annual plan - is competitive for this category of service. Monthly plans offer flexibility if you only need temporary access.
Reasons to cancel
Cancel if the service is slow or unreliable, if you realise you do not actually need it, if it cost more than you expected, or if it has been sitting unused for more than a month. Cancel immediately if you subscribed during the free trial and forgot about it - the 14-day refund window is your safety net, but only if you act before day 14 expires. Cancel also if you found a cheaper or faster alternative, because no loyalty benefit exists and switching providers costs nothing.
Contact information and customer support
US IP Address Solutions does not list a physical postal address in New Zealand or anywhere else in its publicly available documentation. All cancellations and support inquiries are handled exclusively through PayPal's platform, making direct contact with the company difficult for New Zealand consumers.
If you need to contact support to request a refund or dispute a charge, search for the most recent support email address or contact form on the company's website or app. Keep in mind that response times may be slow and the company may defer to PayPal's dispute system if you escalate. Stopee has helped thousands of consumers navigate situations exactly like this - where a vendor offers minimal local support and cancellation becomes your fastest solution.
For serious complaints or if you believe you have been charged unfairly, always prioritise the Commerce Commission over attempting further contact with the company. New Zealand's consumer protection framework exists because businesses sometimes ignore direct requests.
Take control of your subscriptions today. Visit Stopee.com to explore guides for cancelling hundreds of other services, track your recurring payments, and learn how to protect yourself from hidden charges. Stopee puts your power back in your hands.