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Cancel Trackercellphone: The Right Way
How to cancel trackercellphone and avoid surprise charges
What you need to know about trackercellphone
Trackercellphone (also branded as LocatePhone) is a mobile device tracking subscription service operated by Tachyonext Inc., a company registered in the United States. The service offers location-tracking features through web accounts and mobile apps, but it operates with limited transparency about its New Zealand presence.
If you've signed up for this service and now want to cancel, you're taking the right step. Many New Zealand consumers report confusion about billing cycles, automatic renewals, and the absence of a local support address. At Stopee, we help thousands of customers navigate exactly these situations every year, and we're here to guide you through cancelling Trackercellphone safely.
Service structure and operator details
Trackercellphone operates as a subscription service with recurring charges. The only publicly documented address linked to the service is for Tachyonext Inc. in New York, USA. There is no New Zealand postal address listed in available documentation, which means you'll need to initiate cancellation through digital channels only.
The service is accessed via a web portal and companion mobile applications, with account management centred on the website billing section. Understanding this structure is essential because your cancellation pathway differs depending on whether you subscribed via the website, Apple App Store, or Google Play.
Why consumers cancel trackercellphone
Users typically cancel for three reasons: unexpected automatic renewals, charges higher than advertised, or discontinued use of the tracking features. Some customers report difficulty accessing customer support, which makes our guidance at Stopee particularly valuable for resolving cancellation issues efficiently.
Your consumer rights in new zealand
New Zealand law protects you from unfair subscription practices, and understanding these rights strengthens your position if Trackercellphone resists your cancellation or withholds a refund.
Fair trading act protections
Under New Zealand's Fair Trading Act, Trackercellphone must provide clear, upfront information about pricing, billing cycles, and auto-renewal terms before you pay. Hidden charges, misleading renewal notifications, or vague cancellation processes violate this law.
If you were not given explicit, easy-to-understand consent to automatic renewals, you have grounds to dispute charges and demand a refund. The Commerce Commission enforces this act, and repeated complaints against a business can trigger formal investigation.
Consumer guarantees act coverage
The Consumer Guarantees Act requires that services are provided with reasonable care and skill. If Trackercellphone fails to deliver promised tracking functionality, crashes repeatedly, or loses your location data, these failures may entitle you to refunds or cancellation without penalty.
Keep records of any service failures, error screenshots, or support tickets you've submitted. These documents become crucial evidence if you need to escalate a dispute with Trackercellphone or file a complaint with the Commerce Commission.
How to cancel trackercellphone via the website
The documented cancellation method involves logging into your LocatePhone account and navigating to the billing section. This is the most direct and easiest route, and it provides proof of cancellation if disputes arise later.
Step-by-step website cancellation
- Open your web browser and go to your Trackercellphone or LocatePhone account login page.
- Enter your email address and password to log in to your account dashboard.
- Navigate to the "Billing" or "Account Settings" tab in the main menu.
- Look for a "Cancel Subscription" or "Manage Subscription" button or link.
- Pro tip: If you cannot locate this button immediately, check under "Payment Methods," "Subscription Status," or "Billing History" as the label may vary.
- Click the cancel option and confirm your cancellation request when prompted.
- Warning: Some services ask confirmation questions or offer discount incentives to keep you subscribed. Do not click any "retain subscription" button if you are certain you want to cancel.
- Take a full-page screenshot or download any cancellation confirmation page or email confirmation.
- Save this file with today's date in the filename (e.g., "Trackercellphone_Cancellation_19Jan2025.png").
- Wait at least 24 hours, then log back into your account to confirm the cancellation has been processed.
- Your account status should display "Cancelled" or "No Active Subscription."
Timing: the 24-hour rule
You must cancel at least 24 hours before the end of your current billing period to avoid automatic renewal and the next charge. If your billing date is 25 January and today is 20 January, you have until 24 January at 11:59 PM to cancel without incurring another charge.
Check your most recent invoice or account dashboard to confirm your exact renewal date. If you're unsure, cancel immediately rather than waiting-early cancellation does not trigger penalties under New Zealand consumer law.
Cancelling via apple app store or google play
If you subscribed to Trackercellphone through your iPhone or Android device via the App Store or Google Play, the cancellation process differs from the website method. Trackercellphone's public help materials do not explicitly document these steps, which is why many users struggle with app-based cancellations.
Cancelling an apple app store subscription
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select "Subscriptions" from the menu.
- Find "Trackercellphone" or "LocatePhone" in your active subscriptions list.
- Tap the subscription and select "Cancel Subscription."
- Pro tip: Apple may offer a discounted renewal or other incentive. Ignore these offers and confirm cancellation by selecting "Confirm" or "Yes, Cancel."
- You will see a confirmation message stating your subscription ends on a specific date. Screenshot this confirmation.
- Your access continues until that end date; you will not be charged after that date.
Cancelling a google play subscription
- Open the Google Play app or visit play.google.com on a web browser.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" (on app) or navigate to "Manage subscriptions" (on web).
- Select "Subscriptions" and find Trackercellphone or LocatePhone.
- Tap the subscription and select "Cancel subscription."
- Warning: Google Play may display reasons why you're cancelling or retention offers. Do not be diverted-complete the cancellation by confirming your choice.
- You will receive an on-screen confirmation of your cancellation and the date access ends. Take a screenshot immediately.
Keeping your evidence
Store all cancellation confirmations from Apple, Google, or Trackercellphone's website in a dedicated folder on your computer or cloud storage. Label each file with the service name, cancellation date, and confirmation date. This evidence protects you if unexpected charges occur or if you need to dispute a renewal.
What happens after you cancel trackercellphone
Cancellation brings relief, but it's important to know what changes and what remains the same so you're not caught off guard.
Access and service continuity
After you cancel via the website, your access to Trackercellphone typically continues until the end of the current billing period. You retain all tracking features and account functions until your paid period expires. This is standard practice and is not a problem-your access simply ends on your renewal date.
If you cancel through Apple App Store or Google Play, the end date of your current paid period is shown in your cancellation confirmation. Mark this date on your calendar so you know when you'll lose access.
Data and account retention
Trackercellphone does not publicly document clear data deletion policies. Before your access ends, export any location history, saved places, or contact information you wish to keep. Log in to your account and look for an "Export Data" or "Download My Data" option under account settings.
After your paid period ends, the app will remain installed on your phone but will stop transmitting location data and will no longer display paid features. You can uninstall the app at any time without affecting your cancellation.
Will you receive a refund?
Refunds depend on when you cancel, how much of the service you've used, and whether your cancellation qualifies under Trackercellphone's policy or New Zealand consumer law. Understanding these rules prevents disappointment and gives you clarity on your financial position.
Trackercellphone's stated refund policy
Trackercellphone allows refund requests within 14 days of a transaction if you have not actively used the service. Approved refunds are credited to your original payment method and typically process within 7 to 10 business days.
Crucially, no refund is issued if the service has been executed during the billing period, even if you cancel on day 29 of a 30-day cycle. This rule means you must act quickly if you want a refund.
How to request a refund
- Gather evidence: your original receipt, cancellation confirmation, and a brief explanation of why you're requesting the refund (e.g., "Service was not used," "Charged without clear consent," or "Auto-renewal was not authorised").
- Contact Trackercellphone's support team. Since no New Zealand address is documented, you must use the web contact form or email address listed on their website or app.
- Submit your refund request clearly, stating the transaction date, amount, and reason.
- Allow 5 to 7 business days for a response. If you receive no response, send a follow-up message.
- If Trackercellphone refuses your refund, escalate your complaint to the Commerce Commission under the Fair Trading Act. Stopee provides templates and guidance for these escalations on our website.
Refund disputes and consumer law leverage
If Trackercellphone denies your refund request, you have legal grounds to dispute it under New Zealand consumer law. If you were not given clear, upfront consent to automatic renewals, or if you were charged without explicit authorisation, the Commerce Commission may order a refund.
Document every communication, keep screenshots of your account and billing pages, and write down dates and times of all interactions. This evidence strengthens your position if you file a formal complaint.
Trackercellphone pricing and subscription plans
Pricing transparency is limited for Trackercellphone in New Zealand, and no official NZD rates are listed in public documentation. Understanding what users report and what plans exist helps you anticipate charges and avoid surprise renewals.
Reported pricing (anecdotal)
| Plan type | Reported cost | Notes |
|---|---|---|
| Monthly subscription | Varies (approx. NZD 60-85) | User reports cite GBP 35 or USD 49.80 converted; not official NZD pricing. Conversion rates affect your actual charge. |
| Initial trial or setup charge | Approx. NZD 0.50-2.00 | Some users report a small initial charge (e.g., GBP 0.38) followed by larger recurring charges. Anecdotal; not confirmed official pricing. |
| Annual plan (if available) | Not documented | No public annual pricing tier found. Confirm with Trackercellphone before paying. |
Because official NZD pricing is not published, you may see charges in GBP or USD on your bank statement. Your bank will apply its exchange rate, which can increase the NZD amount unexpectedly. Always check your credit card or bank statement against your Trackercellphone account to verify charges.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but small oversights often lead to continued charges, missed refunds, or lost evidence. We've seen these mistakes prevent customers from reclaiming money, so here's how to stay one step ahead.
Mistake 1: not confirming cancellation within 24 hours
You cancel your subscription but never log back in to verify the status. Days later, another charge appears-your account was not actually cancelled. Always log in at least 24 hours after cancellation to confirm your subscription status displays as "Cancelled" or "No Active Subscription."
Mistake 2: deleting confirmation emails before checking your bank
You receive a cancellation confirmation email and delete it. Two months later, you spot an unexpected charge and have no proof of your cancellation attempt. Keep all confirmation emails in a dedicated folder for at least 90 days after cancellation.
Mistake 3: cancelling through the app without cancelling the app store subscription
You cancel Trackercellphone via the website but forget to cancel your App Store or Google Play subscription. Apple or Google continues billing you every month, and Trackercellphone has no record of your cancellation because you paid through a third party.
Always cancel both the service and the app store subscription if you subscribed via an app. Stopee's support team has helped thousands of customers recover money lost to this exact scenario.
Mistake 4: waiting until after renewal to cancel
Your renewal date arrives while you're busy. You intended to cancel but missed the deadline, and now you're charged for another month. Set a calendar reminder 3 days before your renewal date as a failsafe.
Mistake 5: not documenting service failures
The app crashes repeatedly, or location tracking doesn't work, so you want a refund. But you have no screenshots or records of these failures. If Trackercellphone denies your refund, you have no evidence to support a complaint to the Commerce Commission.
Screenshot errors, error messages, and app crashes immediately. Note the date, time, and what you were trying to do. This documentation becomes your refund leverage.
Refund and cancellation timeline checklist
Use this checklist to ensure you've completed every critical step and collected all evidence you might need to dispute charges or secure a refund.
| Action | Deadline | Evidence to keep |
|---|---|---|
| Submit refund request (if no refund auto-issued) | Within 14 days of transaction | Receipt, refund request email, reference number |
| Cancel subscription before renewal | At least 24 hours before billing date | Cancellation confirmation, screenshot of account status |
| Verify cancellation (log in to account) | Within 24 hours of cancellation | Screenshot showing "Cancelled" status |
| Monitor bank statement for unwanted charges | For 30 days after cancellation | Bank statement, dispute evidence |
| Escalate to Commerce Commission (if needed) | Within reasonable time after refund denial | All communications, receipts, cancellation proof |
How stopee can help you cancel safely
Cancelling a subscription should not require a degree in consumer law or hours of research. At Stopee, we've simplified the process so you understand exactly what to do and what rights protect you.
Our guides cover over 1,200 subscription services, and we update them as companies change their cancellation policies. If Trackercellphone updates its process or refuses your cancellation, Stopee customers get real-time alerts and revised guidance.
Additionally, Stopee has helped thousands of consumers recover refunds by providing evidence templates, complaint letter templates, and contact details for regulatory bodies like the Commerce Commission. If you get stuck, our community forum connects you with others who've cancelled Trackercellphone and can share their experience.
Contacting trackercellphone for cancellation support
If you cannot locate a cancellation button or need to escalate a dispute, you must contact Trackercellphone directly. Because the company does not list a New Zealand postal address, all contact must be made digitally.
Known contact methods
Check your Trackercellphone account dashboard or the app for a "Help" or "Contact Us" link. Most users report locating a support form or email address via the website settings menu. If direct contact details are not visible, check your original welcome or billing emails from Trackercellphone-these often include support contact information.
When you contact Trackercellphone, include your account email, the date you want cancellation to take effect, and your reason for cancelling. Keep a copy of every message you send and every response you receive.
Escalation if trackercellphone refuses to cancel
If Trackercellphone denies your cancellation request or ignores your messages, file a complaint with the Commerce Commission under the Fair Trading Act. The Commerce Commission is New Zealand's regulatory authority for consumer protection and has the power to investigate unfair business practices and order refunds.
Visit comcom.govt.nz or call 0800 943 600 to lodge a formal complaint. Provide your cancellation evidence, communication records, and bank statements showing any disputed charges. The Commission typically responds within 20 business days.
Final steps and summary
Cancelling Trackercellphone is a straightforward process when you follow the correct sequence and document every step. Start by logging into your account, navigate to the Billing section, click Cancel Subscription, and confirm your cancellation. Verify the cancellation 24 hours later, and keep screenshots of every confirmation.
If you subscribed via Apple App Store or Google Play, cancel those subscriptions as well to stop all recurring charges. Request a refund within 14 days if you've barely used the service, and escalate to the Commerce Commission if Trackercellphone refuses.
Remember: you have rights under New Zealand consumer law, and companies like Trackercellphone must honor clear cancellation requests and transparent billing practices. Stopee has helped thousands of consumers cancel subscriptions like this one, and our guides ensure you know exactly where to go, what to click, and what evidence to keep. Start your cancellation today, and reclaim control of your payments.